Performance Work Statement

Cell Phone Wireless Services Naval Special Warfare Detachment Guam

1. Description of Requirement

The Naval Special Warfare Group One Detachment Guam has a requirement for cellular phones and wireless devices capable of communication, roaming, text-message, voice mail, and caller-ID services between and within the United States and the following international locations:

Afghanistan, American Samoa, Australia, Bahrain, Bangladesh, Brunei, Cambodia, Cameroon, Cayman Islands, China, Cyprus Island, Fiji, Haiti, Hong Kong, India, Indonesia, Japan, Kuwait, Laos, Macau, Malaysia, Maldives, Marianas Region (Guam, CNMI, FSM, Palau), Mexico, Mongolia, Myanmar (Burma), New Zealand, Oman, Pakistan, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam.

1.1 The contractor will provide:

1.1.1 a total of 100 wireless communication devices and wireless services capable of delivering voice/text/data transmissions. All numbers are required to be in the Guam exchange and must include any 911 and Local Number Portability (LNP) surcharges.

1.1.2 a total of 43 MiFi devices capable of providing wireless internet access.

2. Services

2.1 Transition & Migration: The contractor shall activate, migrate, or transfer services from the previous carrier.

2.2 Global Mobile Voice, SMS and Data Plan (90 units): Minimum of 35GB of high-speed data per billing cycle – speeds may be throttled to a minimum of 1GB after the threshold is met, Unlimited local/domestic (U.S. and territories), and unlimited international roaming voice and SMS messaging to the locations identified in Section 1. Plan must include all surcharges (Emergency 911 and LNP, if applicable).

2.3 Local Mobile Voice, SMS and Data Plan (10 units): Minimum of 35GB high-speed data, – speeds may be throttled to a minimum of 1GB after the threshold is met, unlimited local voice and SMS (Marianas Region). Plan must include all surcharges (Emergency 911 and LNP, if applicable).

2.4 High-Speed Data Only (43 units): Minimum of 35GB of high-speed data per billing cycle, unlimited domestic (U.S. and territories) and unlimited international data to the locations identified in Section 1. Plan must include all surcharges (Emergency 911 and LNP, if applicable).

2.5 Maintenance & Outages: The contractor shall maintain their system and end-user equipment to standard quality assurance metrics. The Service Provider will notify the Contracting Officer’s Representative (COR) of all planned service outages two (2) business days prior. Reports shall include affected areas, estimated timelines, and a designated POC.

2.6 Consolidated Coverage & Features: The contractor shall provide unlimited voice, text messaging (SMS), data transfer, internet email, web-browsing, and mobile-to-mobile communications in accordance with the wireless service plan definitions detailed above in Sections 2.2 through 2.4. All voice plans must include call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, Speakerphone capabilities, and expandable home coverage.

2.6.1 Geographic Unrestricted Use: There shall be no roaming restrictions for domestic use (Marianas Region) or in any of the listed international locations. International services shall be active at all times.

Service will not include 1-900 or collect calls.

2.6.2 Frequency Band: Devices and accessories shall be capable of receiving service on multiple frequency bands and the associated mode of the contractor system (e.g., GSM, TDMA/AMPS, CDMA/AMPS, IDEN).

3. Equipment & Device Accessories

3.1 Wireless Smartphone Device and Standard Accessory Kits: Contractor shall provide 100 standard smartphones that meet the specifications in Section 3.1.1 and a standard accessory phone kit for each device (wall power adapter and connector, and phone case). The contractor shall provide a description of the device’s capabilities and usage instructions. All devices must be new and fully provisioned upon delivery.

3.1.1 Minimum Salient Characteristics: portable, handheld devices capable of cellular communication with advanced computing, continuous internet connectivity, and mobile applications. Minimum 128GB internal storage. Devices shall be capable of receiving service on frequency bands stated in Section 2.6.2.

3.2 Mobile Wi-Fi Hotspot (MiFi): Contractor shall provide 43 MiFi devices capable of providing multiple simultaneous Wi-Fi connections.

3.3 Technical Refresh: The contractor shall provide a technical refresh for all devices within sixty days of the start of Option Period Two if exercised.

3.4 Warranties: The contractor shall provide standard, commercially available warranties for all wireless devices.

4. Customer Service

4.1 Trouble Calls & Response Times: The contractor shall provide 24/7 customer service. Responses must be real-time and handled by a live person in a decision-making capacity (no automated message menus for critical support).

4.1.2 Response Time:

Network/Service Resolution: Within 24 hours for all service plans (domestic and international). This includes emergency processing of connection issues, remote troubleshooting, and eSIM/SIM provisioning.

Hardware Replacement (Guam): Within 24 hours of a validated trouble ticket

5. Invoices/Billing

5.1 Account Statements: Statements must provide detailed records for incoming/outgoing calls, phone numbers, and serial numbers.

5.2 Delivery & Format: Detailed airtime, data, and voice billing shall be delivered electronically no later than 15 days after invoice delivery. Invoices must indicate usage and costs by Contract Line-Item Number (CLIN) and device ID.

5.3 Payment Method: The contractor shall submit monthly invoices and receiving reports electronically in accordance with DFARS 252.232-7003 (Electronic Submission of Payment Requests and Receiving Reports) and DFARS 252.232-7006 (Wide Area Workflow Payment Instructions). Paper or emailed invoices will not be accepted.

6. Period of Performance:

Base: 01 August 2026 – 31 July 2027

Option Year 1: 01 August 2027 – 31 July 2028

Option Year 2: 01 August 2028 – 31 July 2029

Option Year 3: 01 August 2029 – 31 July 2030

Option Year 4: 01 August 2030 – 31 July 2031

7. Delivery & Point of Contacts:

Delivery Address:

R55481 NSWG-1 DET GUAM

BLDG 3000 NAVAL BASE GUAM

SANTA RITA, GUAM 96915

Technical Points of Contact (TPOC):

Primary: LSC David, Collin Email: collin.j.david.mil@socom.mil Phone: 671.482.2550

Alternate: LS1 Brennon, Xavier Email: xavier.m.brennon.mil@socom.mil Phone: 671.339.6032

8. Performance Requirement Summary (PRS)

Performance Objective /

Required Service

PWS

Reference

Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

Transition & Migration

Section 2.1 Contractor shall activate, migrate, or transfer all user services from the previous carrier without interruption of service.

100% completion within the specified transition timeline.

COR / TPOC direct observation and user feedback.

Network Reliability & Availability

Section 1 Provide continuous, reliable voice and data coverage across the required geographical areas.

99.9% network uptime per month (excluding scheduled maintenance).

Contractor-provided network performance reports; User trouble tickets.

Device & Accessory Delivery

Section 3 &

Deliver new devices and the standard accessory kit fully provisioned and ready for use.

98% of standard orders fulfilled within three (3) business days of Government request.

Receiving reports;

Monthly Contractor order fulfillment logs.

Customer Service Section 4 24/7 helpdesk available.95% of support calls answered by a live representative

95% of all calls answered within three (3) minutes;

90% first-call resolution rate.

Monthly helpdesk metric reports; Random COR test calls.

Invoices Section 5 Provide clear, accurate monthly invoices mapped directly to active devices and the Section B CLIN structure.

99% billing accuracy. No services suspended due to contractor billing errors.

Monthly COR / Invoicing Official review via Wide Area Workflow (WAWF).