ATD_ATA PWS_31 May 2022.pdf

ATD/ATA PWS Version 0 31 May 2022 Contract No. --

Solicitation No. FA4890-22-R-0013

PERFORMANCE WORK STATEMENT (PWS)

FOR

AIRCREW TRAINING DEVICE/AIRCREW TRAINING AID

SERVICES AT DETACHMENT 9 ACC TRSS LUKE AFB, AZ

TABLE OF CONTENTS

SECTION 1 DESCRIPTION OF SERVICES

1.1. Introduction

1.2. Scope of Services

1.3. Training Development and ATD/ATA Development

1.4. ATD/ATA Maintenance

1.5. Reports and Reviews

1.6. Resource Management

1.7. Temporary Duty (TDY) Travel Notification

SECTION 2 SERVICE SUMMARY

SECTION 3 GOVERNMENT PROVIDED MATERIALS, FACILITIES, AND SERVICES

3.1. Government Provided Materials and Furnished Facilities

3.2. Government Furnished Services (GFS)

3.2.3.1. The Government will:

3.3. General

SECTION 4 GENERAL INFORMATION

4.1 Service Provider Personnel

4.2 Specific Employee Qualifications

4.3. Strike Mitigation Plan

4.4. Hours of Operation

4.5. Federal Legal Holidays

4.6. Records Management

4.7. Quality Assurance

4.8. Security

4.9. Environmental

4.10. Transition Plan

SECTION 5 CONTRACT ACRONYMS

APPENDIX 1 WORK LOAD

APPENDIX 2 PUBLICATIONS AND FORMS

APPENDIX 3 DELIVERABLES

APPENDIX 4 ATD/ATA SUPPORT

APPENDIX 5 CONTRACTOR FULL-TIME EQUIVALENT REPORTING

ATTACHMENT 1 CONFERENCE MINUTES

ATTACHMENT 2 CONTRACTOR'S PROGRESS, STATUS AND MANAGEMENT REPORT . 52

SECTION 1

DESCRIPTION OF SERVICES

1.1. Introduction. This document describes the requirements for providing professional training services and products performed at Detachment 9 (Det 9), Air Combat Command (ACC) Training

Support Squadron (TRSS), Luke Air Force Base (AFB), Arizona. Det 9 ACC TRSS provides training services and products to ACC and other United States Air Force (USAF) Major

Commands and Department of Defense (DoD) agencies. This support includes maintenance of products no longer under manufacturer’s warranty and those not covered by Contractor Logistics

Support. These services and products include, but are not limited to, Aircrew Training Device

(ATD)/Aircrew Training Aid (ATA) design, development, and maintenance. Major Weapons

System modification, with Government provided engineering support and direction, may also be requested as described in Paragraph 1.2.1.1.

1.2. Scope of Services. The Government intends to provide all materials, tools, and equipment necessary to meet Det 9 ACC TRSS mission. The Service Provider shall furnish labor and management support. The Service Provider shall ensure services are tailored to satisfy specific customer requirements.

1.2.1. Systems. Det 9 ACC TRSS services include professional consulting services, training development, modification of existing training materials, procedures and devices, development of new ATD/ATA, and life cycle sustainment for these assets. Tasking may also include major weapons systems modification with engineering support and direction provided by the Government. This includes, but is not limited to all Department of Defense weapon systems.

1.2.1.1. Major Weapons System (MWS) modifications. Examples of MWS modifications include the manufacture of, or customization and adaptation of commercially available, components for use on military aircraft. Historic examples of these projects are the F-22 Emergency Oxygen System (EOS) handle modifications, B-

1 BLOS Cable, U-2 GPS Mount, and B-52 Slipstick Load Adjust Calculators. When tasked, the Air Force will provide engineering support and will identify the design, materials to be used, blueprint requirements, coloring, and installation methodology.

1.2.2. Policy. The Service Provider, shall plan, design, develop, implement, approve, administer, evaluate, and manage Air Force programs and system devices using the current policy, procedures, and guidance.

1.2.3. Risks. The Service Provider shall develop products to support high risk, high visibility, just-in-time training on topics such as weapon system and subsystem familiarization, concepts of operations, mission planning, normal/abnormal procedures, and various forms of prerequisite and ancillary training events. Performance risks include, but are not limited to:

1.2.3.1. Development of products, devices, and proof of concepts.

1.2.3.2. Support of highly technical, very complex, and emerging systems.

1.2.3.3. Development with limited or non-existent subject matter expertise.

1.2.3.4. Development with poor or undocumented content.

1.2.3.5. Development for customer(s) who are unsure of project requirements and/or are unable to clearly communicate requirement(s).

1.2.3.6. Development driven by MWS or subsystem implementation which may be subject to changing priorities.

1.2.4. Workload Forecasts. Forecasting workload, travel, and materials are available only as approximations due to the dynamic nature of the project/tasking assignments to the Service

Provider. The Government estimates that the annual workload will be no more than the manpower positions proposed in Appendix 1.

1.2.5. Mission Priorities. The Service Provider shall coordinate with the TRSS Det 9

Commander (Det 9/CC), or designated representative(s) to establish and/or modify work priorities/scheduling as required to meet critical mission requirements. The Det 9/CC, or designated representative(s), will determine mission priorities/scheduling should a conflict arise.

1.3. Training Development and ATD/ATA Development. The Service Provider shall provide professional guidance, troubleshooting, modifications, production, and solutions on all education and training matters such as, but not limited to, training policies and philosophies, training strategies, instructional system design (ISD) practices, test and measurement, instructional product development, technology in education and training, ATA/ATD development and acquisition, and training program administration and management. (SS-1)

1.3.1. Tasking. Customers will request support from the Service Provider. The Det 9/CC, or designated representative(s), will coordinate support from the Service Provider. Requests for support may be received via any method such as, but not limited to, telephone, e-mail, letter, fax, and via walk-in taskings. The Service Provider shall immediately notify the Det 9/CC, or designated representative(s) in writing if resources are not sufficient to provide the requested support and propose alternative recommendations.

1.3.2. Customer Contact. The Service Provider, in coordination with the Det 9/CC, or designated representative(s), shall contact the customer to initiate support within 1 work day after receipt of tasking and, if necessary, further determine, refine, and verify the customer’s requirements. Communication between customer(s) and the Service Provider shall be considered a continuous, integral part of an effective relationship to enhance understanding of the requirement(s) and acceptability of the final product(s) or service(s). (SS-2)

1.3.3. Confirmation Notification. The Service Provider shall provide written notice confirming the tasking to the Det 9/CC, or designated representative(s), within 1 work day after making customer contact. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of tasking, the date initial contact was made with the customer, the customer’s name, organization, location, telephone number, e-mail address, and details of the support being requested.

1.3.4. Service Delivery Approach and Time/Cost Schedules. The Service Provider shall work with the customer to develop and document a mutually acceptable service delivery approach to meet the customer’s requirements. The Service Provider shall adhere to time line and cost schedule constructs provided by the Government. The Service Provider shall ensure the service delivery approach and schedules identify major milestones, critical paths, submittals, and deliverables. (SS-3)

1.3.5. Service Delivery Approach and Schedules Review. Unless waived by the Det 9/CC, or designated representative(s), the Service Provider shall provide a copy of the agreed to service delivery approach and time line and cost schedules, to include the major milestones, critical paths, submittals and deliverables, to the Det 9/CC, or designated representative(s), within 4 work days after receipt of time line and cost schedules for review and acceptance.

1.3.6. Service Delivery Approach and Schedules Approval. Upon request by the Det 9/CC, or designated representative(s), the Service Provider shall implement the agreed-upon service delivery approach in accordance with the approved time line and cost schedules.

1.3.7. Submittals and Deliverables. In accordance with agreed-upon time line and cost schedules the Service Provider shall provide to the Det 9/CC, or designated representative(s), for review and acceptance the complete/accurate submittals and deliverables in accordance with the customer requirements. (SS-3)

1.3.7.1. Operations and Maintenance (O&M) Manuals. Unless exempted by the Det

9/CC, the Service Provider shall develop an electronic .PDF-format user/operator’s

O&M manual for all ATD/ATA. This manual will be reviewed by the Det 9/CC, or designated representative(s), for clarify, accuracy, and completion of data.

1.3.7.2. Discrepancies. The Service Provider shall correct unacceptable submittal(s) or deliverable(s) and resubmit them to the Det 9/CC, or designated representative(s), for review and acceptance within 10 work days after being notified of the discrepancy, or by a date mutually agreed to by the Service Provider and the Det 9/CC, or designated representative(s).

1.3.7.3. Government Right to Deliverables. The Government will have unlimited rights to any and all items delivered under this contract. The Government right to deliverables applies as soon as the Government explicitly or constructively accepts the delivered item.

1.3.7.4. Overruns. The Service Provider shall notify the Det 9/CC, or designated representative(s), of any schedule overruns immediately upon recognition and will arrange a meeting with the Det 9/CC, or designated representative(s), to discuss and remedy them.

1.3.7.5. Copyright Releases. The Service Provider shall obtain written copyright releases prior to using any copyrighted materials in accordance with Federal Acquisition

Regulation, Part 27, Subpart 27.4, Rights in Data and Copyrights. The Service Provider shall retain all releases for the duration of the contract. The Service Provider shall provide copyright releases to the Det 9/CC, or designated representative(s), upon request, and provided in hard-copy to the government 7 work days before contract completion date. The Service Provider is responsible for any/all damages that arise due to copyright violations.

1.3.8. Archival. The Service Provider shall ensure all archival materials are made available to the Government upon request, and provided in hard-copy to the government no later than 7 work days before contract completion date.

1.3.9. Limitations. Unless pre-approved by the Det 9/CC, or designated representative(s), the

Service Provider shall ensure software, documentation, and associated training materials that are required to operate and/or maintain ATD/ATA do NOT require royalties, recurring license, run-time fees, usage taxes, or any other form of additional payments without pre-approval from the Det 9/CC, or designated representative(s).

1.3.10. Delivery. The Service Provider shall assist with delivery of the ATD/ATA to the customer.

1.3.10.1. Schedule. The Service Provider shall coordinate a delivery schedule with the customer before shipping and notify the Det 9/CC, or designated representative(s).

1.3.10.2. Facility Readiness. The Service Provider shall provide the customer complete guidance on facility preparation requirements (e.g., power, water, air, foundations, modifications, etc.) in writing and will confirm the customer will accept

ATD/ATA delivery prior to shipping. The Service Provider is NOT responsible for the customer’s facility preparations and utility interfaces.

1.3.10.3. Packing and Crating. The Service Provider shall coordinate packing and crating arrangements with the base Traffic Management Office.

1.3.10.4. Transport. The Service Provider shall coordinate with the Det 9/CC, or designated representative(s), on the method of transport. The Det 9/CC, or designated representative(s), will ultimately identify the method of transport.

1.3.10.5. Freight on Board (FOB). In all cases, FOB will be destination.

1.3.10.6. Offloading. The Service Provider shall ensure the customer has met necessary logistical requirements (e.g., forklift, manpower) for offloading the

ATD/ATA at the installation site. If tasked by the Det 9/CC, or designated representative(s), the Service Provider shall assist the customer with offloading the

ATD/ATA.

1.3.11. Installation. When tasked by the Det 9/CC, or designated representative(s), the

Service Provider shall install the ATD/ATA at the customer’s approved site.

1.3.11.1. Non-Interference. The Service Provider shall work with the customer to minimize impacts to training during installation of the ATD/ATA.

1.3.11.2. Assembly. When tasked by the Det 9/CC, or designated representative(s), the Service Provider shall assemble and secure the ATD/ATA and will connect to utilities at the customer’s designated site.

1.3.11.3. Testing and Acceptance. In accordance with the agreed-upon performance requirements, the Service Provider shall perform a complete system and function test of the ATD/ATA to ensure it is satisfactorily operable and acceptable to the customer.

1.3.11.4. Training Devices. When tasked by the Det 9/CC, or designated representative(s), the Service Provider shall provide initial Type 1 ATD/ATA training after installation.

1.3.12. Request for Changes. The Service Provider shall request changes to the approved service delivery approach and/or schedules via written request to the Det 9/CC, or designated representative(s), for approval. The Service Provider’s request shall include a complete justification for the proposed changes and any impacts which would result from approval or disapproval. The Service Provider shall notify the customer of the Det 9/CC, or designated representative(s), decision within 1 work day of the decision. The Government retains, at Det

9/CC, or designated representative(s), discretion, the ability to revise a change to delivery approach or schedules.

1.3.13. Completion Notification. The Service Provider shall provide written notice of tasking completion to the Det 9/CC, or designated representative(s), within 3 work days after support completion. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of completion, period of performance, customer’s name, organization, location, telephone number, e-mail address, and details of the support provided.

(SS-4)

1.4. ATD/ATA Maintenance. The Service Provider shall provide on-call life cycle maintenance services and support for ATDs/ATAs to include, but not limited to, repairs, upgrading/updating hardware and software, reconfigurations, modifications, relocations, and reinstallations. ATD/ATA maintenance shall NOT be limited solely to those developed by ACC TRSS. As a result, documentation supporting the ATD/ATA maintenance may be limited or non-existent. Wherever cost effective the Service Provider shall minimize related expenses by designing and manufacturing reproductions of actual weapons systems parts, equipment, and components instead of purchasing them. (SS-10)

1.4.1. Tasking. Customers will request support from the Service Provider. Requests for support may be received via any method such as, but not limited to, telephone, e-mail, letter, fax, and walk-in. The Service Provider shall immediately notify the Det 9/CC, or designated representative(s), in writing if resources are not sufficient to provide the requested support and propose alternative recommendations.

1.4.2. Customer Contact. The Service Provider shall contact the customer to initiate the support within 1 work day after receipt of tasking and, if necessary, further determine, refine, and verify the customer’s requirements. Communication between customer(s) and the Service

Provider shall be considered a continuous, integral part of an effective relationship to enhance understanding of the requirement(s) and acceptability of the final product(s) or service(s).

(SS-11)

1.4.3. Confirmation Notification. The Service Provider shall provide written notice confirming the tasking to the Det 9/CC, or designated representative(s), within 1 work day after making customer contact. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of tasking, date of making initial customer contact, customer’s name, organization, location, telephone number, e- mail address, and details of support being requested. The Service Provider shall also provide estimated labor hours and cost, material and travel costs, and expected completion date.

1.4.4. Maintenance Coordination. The Service Provider shall coordinate maintenance services with the customer, and accomplish any necessary research, review, troubleshooting, and testing to accurately assess and determine maintenance requirements.

1.4.5. Remote Maintenance. The Service Provider shall use telephone, e-mail, or other remote assistance to resolve maintenance whenever practical and possible.

1.4.6. Field Level Maintenance On-Site. As requested by the Det 9/CC, or designated representative(s), the Service Provider shall dispatch personnel to accomplish on-site maintenance if the work is determined too complex to be resolved by the customer.

1.4.6.1. Field Level Maintenance Notification. The Service Provider shall provide written notice to the Det 9/CC, or designated representative(s), before dispatching personnel. The notification shall identify relevant data such as, but not limited to, the customer’s name, organization, location, travelers, dates and duration of TDY, and details of the maintenance actions to be performed.

1.4.7. Non-Interference. The Service Provider shall work with the customer to minimize training impacts during ATD/ATA maintenance.

1.4.8. Depot Level Maintenance at Det 9 ACC TRSS. When requested by the Det 9/CC, or designated representative(s), the Service Provider shall assist the customer with returning the

ATD/ATA to Det 9 ACC TRSS for depot level maintenance.

1.4.8.1. Completion Notification. The Service Provider shall provide written notice of completion of taskings to the Det 9/CC, or designated representative(s), within 3 work days after completing the maintenance support. The Service Provider shall ensure notification identifies relevant data such as, but not limited to, the date of completion, duration of performance, customer’s name, organization, location, telephone number, e-mail address, and details of the maintenance actions performed.

1.5. Reports and Reviews. The Service Provider shall provide the Det 9/CC, or designated representative(s), status reporting and reviews for current, completed, and known future projects and taskings.

1.5.1. Monthly Reports. The Service Provider’s Projects Report (Service Provider generated format) shall include relevant data such as, but not limited to, project title, scope, customer and primary point of contact, start date, completion date, status, problems and challenges.

This report shall be delivered to the Det 9/CC and TRSS COR no later than 10 work days following the end of each month.

1.5.2. Customer Reviews. The Service Provider shall schedule and host customer reviews of products in accordance with the approved schedule.

1.5.3. Meeting Minutes. The Service Provider shall prepare minutes of customer reviews and/or meetings and provide a copy for coordination to attendees and the Det 9/CC, or designated representative(s), within 2 work days. The Service Provider shall resubmit any amendments to the minutes to all attendees and the Det 9/CC, or designated representative(s), within 5 work days of the event.

1.6. Resource Management. The Service Provider shall maintain a task/project tracker and master schedule and provide at the request of Det 9/CC, or designated representative(s).

1.6.1. Scheduling Prioritization. The Service Provider shall coordinate with customers to jointly prioritize and schedule services to be rendered. The Det 9/CC, or designated representative(s), will determine project priorities or scheduling should a conflict arise.

1.6.2. Cost Tracking. The Service Provider shall maintain a cost schedule and track expenditures. All other functions not directly related to projects. Includes mission support activities such as: reports and reviews; resource management; management; records management; quality assurance; security; safety; administration; equipment replacement;

facility maintenance; employee development; etc.

1.7. Temporary Duty (TDY) Travel Notification. The Service Provider shall provide written notice to the Det 9/CC, or designated representative(s), for approval to perform TDY travel. All travel requests shall be sent to the COR for processing/approval at least two weeks prior to travel.

The notification shall identify relevant data such as, but not limited to, the traveler(s), location(s), date(s) and duration, estimated travel costs, and justification for the TDY mission.

1.8 Overtime Procedures. The Contractor shall be responsible for managing its workforce to minimize the need for overtime. The use of overtime for overseas travel is authorized under this contract if the overtime is pre-approved and does not exceed 400 total man-hours for contract year. The Contractor must provide written request for overtime to the COR for review two weeks prior to the projected travel and all request must be justifiably documented. Cost for approved overtime shall be billed under the Travel cost reimbursable CLIN. Any overtime costs not pre-approved will not be reimbursed by the Government.

SECTION 2

SERVICE SUMMARY

PERFORMANCE OBJECTIVE PWS PARAGRAPH PERFORMANCE THRESHOLD

Training Development and ATD/ATA Development

(1) Training Development. Provide guidance, troubleshooting, and problem solving on all education and training matters.

Paragraph 1.3 95% of the customer satisfaction survey questions answered is rated “acceptable.”

(2) ATD/ATA Development. Design, fabricate, deliver, and install

ATA(s)/ATD(s).

Paragraph 1.3 95% of the customer satisfaction survey questions answered is rated “acceptable.”

(3) Customer Contact. Contact the customer within 1 workday after receipt of tasking.

Paragraph 1.3.2 Initial contact with the customer was made within 1 workday

(4) Submittals. Provide submittals Paragraph 1.3.7 Submittals were provided IAW schedule.

(5) Deliverables. Provide deliverables Paragraph 1.3.7 Deliverables were provided as scheduled.

ATD/ATA Maintenance

(6) ATD/ATA Maintenance. Provide all tasked follow-on life cycle maintenance support for ATDs/ATAs.

Paragraph 1.4 95% of the customer satisfaction survey questions answered are rated “acceptable.”

(7) Customer Contact. Contact the customer within 1 workday after receipt of tasking.

Paragraph 1.4.2 Initial contact with the customer was made 1 workday.

General Requirements

(8) Security. Comply with all security requirements as provided in laws, DoD, AF, MAJCOM, and local publications.

Paragraph 4.8 No security violations during the month.

(9) Safety. Comply with all safety requirements as provided in laws, DoD, AF, MAJCOM, and local publications.

Paragraph 4.8.19 No safety violations during the month.

(10) Environmental. Comply with all environmental requirements as provided in laws, DoD, AF, MAJCOM, and local publications.

Paragraph 4.9 No environmental violations during the month.

(11) Vacancies. Maintains qualified personnel.

Paragraph 4.2., and

Appendix 1

All vacancies filled within 60 days 100% of the time.

SECTION 3

GOVERNMENT PROVIDED MATERIALS, FACILITIES, AND SERVICES

3.1. Government Provided Materials and Furnished Facilities. The Government will provide the items listed below for exclusive use in accomplishing services described in this Performance

Work Statement (PWS). Use of non-Government property by the Service Provider shall be pre-approved by the Det 9/CC, or designated representative(s).

3.1.1. Facilities. The Government will provide the facilities on Luke AFB AZ within buildings #413, #414, #415, and #417. The Government furnished facilities (GFF) have been inspected and are in compliance with the Occupational Safety and Health Act (OSHA) and

Air Force Office of Safety and Health (AFOSH) standards.

3.1.2. Equipment and Tools. The Government intends to provide all tools and equipment necessary to meet the Det 9 ACC TRSS mission.

3.1.3. Travel. In the event the Government requires the contractor to travel in performance of this contract, the contractor shall be reimbursed under a separate “Cost Reimbursable Travel” contract line item. The Det 9/CC, or designated representative(s), shall coordinate all travel requests with the Contract Site Manager. The Contract Site Manager will then fill out the

TDY travel request form provided by the HQ TRSS COR/Program Manager and will submit directly to the HQ TRSS COR/Program Manager via email with a copy being sent to the Det

9/CC and designated representative(s). The travel funds shall cover travel costs to include airfare, lodging, per diem, car rental, and any other authorized expenses in accordance with the FAR Part 31.205-46, Travel Costs.

3.1.4. Purchasing Commodities and Services. In the event the Government directs the contractor to purchase commodities and/or services in the performance of this contract, the contractor shall be reimbursed under a separate “Cost Reimbursable” contract line item. The

Government will provide specific item descriptions and quantities if commodity purchases are needed. The contractor shall submit the original invoice and all receipts before the

Government will accept any costs. The COR is responsible for reviewing all purchases being submitted for reimbursement. The Government will retain ownership of any purchases. The

Det 9/CC, or designated representative(s), will approve purchases and inform the COR.

3.1.4.1. $3,000 or Less. The Contractor shall solicit a minimum of two competitive quotes from different sources for items with an extended price of $3,000 or less, and forward it to the Det 9/CC, or designated representative (s), before purchasing. Det 9 will provide an independent cost estimate submitted in writing to the COR. (If fewer than two sources exist, an appropriate justification must be submitted to the Contracting

Officer.) If the difference between the government estimate and the lowest quote is less than or equal to 10%, the Contractor may purchase the item at the lowest price without separate specific approval. If the difference exceeds 10%, the contractor must obtain approval from the Contracting Officer before purchasing.

3.1.5. Purchasing supplies over $3,000. The Contractor shall solicit a minimum of three competitive quotes from different sources for items with an extended price over $3,000, and forward it to the Det 9/CC or designated representative before purchasing. Det 9 will provide an independent cost estimate submitted in writing to the COR. (If fewer than three sources exist, an appropriate justification must be submitted to the CO.) If the difference between the government estimate and the lowest Contractor quote is less than or equal to 5%, the contractor may purchase the item at the lowest price without separate specific approval. If the percentage difference exceeds 5%, the Contractor must obtain approval from the Contracting

Officer before purchasing.

3.1.6 Examples of commodities and services which may be required under this contract include: Fabrication tooling/supplies/equipment, material handling supplies/equipment, shipping/storage products, simulated or non-functional aerospace components, computer/electronic components, design/development software/hardware equipment, custom components, commercial-off-the-shelf supplies, metal treatment applications such as anodizing, powder-coating, painting, and sealing, graphics, decals, poster boards, pamphlets, checklists, magnetic backed graphics, animations, 3D renderings, CAD/CAM models, manufacturing/production software, customized operating system software, displays, touchscreens, computer input and output devices, circuit board manufacturing, circuit board populating, laser etching, engraving, 3D printing of metals, plastics and other materials.

3.1.7. Incidental use of Government Owned Vehicles (GOV). The service provider will be authorized to utilize the GOVs assigned to DET 9 ACC TRSS on a first-come, first-serve non-interference basis with Government personnel. All service providers are prohibited from using GOVs for transportation to a place of residence or for any function that is not directly related to an official government tasking. The service provider must establish and enforce suitable standards against employees who use, or authorize the use of, GOVs for unofficial purposes or other than in the performance of the contract.

3.1.7.1. Vehicle Training Certification and Licensing. All service provider personnel who operate GOVs shall comply with all Federal, State, and Local motor vehicle laws, regulations, and policies, and will follow all government regulations. All operators are required to be properly trained, licensed, and certified on the vehicle used. This training, licensure, and certification will be accomplished at the Service provider’s expense, to include specialized training required for powered industrial trucks and other Special

Purpose vehicles, IAW OSHA and AFOSH standards as necessary. All training and certification shall be documented and be made readily available to the Det 9/CC, or designated representative(s), prior to any vehicle usage and at any time requested by the

Government.

3.2. Government Furnished Services (GFS). The Government will provide the GFS listed below for exclusive use in accomplishing services described in this PWS.

3.2.1. Utilities. Electricity, water, heat, and sewage service.

3.2.2. Communication Services. Includes communications services and telephone equipment.

3.2.2.1. Conditions for Local Area Network (LAN) Use.

3.2.2.1.1. Communication services are subject to monitoring.

3.2.2.1.2. The Service Provider shall only connect Government furnished ITEC hardware/software to the Government LAN.

3.2.2.1.3. The Service Provider shall ensure Government furnished ITEC remains physically connected to the Government LAN and powered on to facilitate automatic software updating.

3.2.2.1.4. The Service Provider shall use e-mail, network, and internet access in accordance with USAF guidance.

3.2.2.2. The Government will:

3.2.2.2.1. Operate, maintain, support, and manage the base network control center operations environment and infrastructure which includes transmission, switching, network management, equipment, and facilities that support the base.

3.2.2.2.2. Provide network security and services to include e-mail and web access.

3.2.2.3. The Service Provider shall:

3.2.2.3.1. Notify Government of requirements and comply with Government directives, policies, and procedures.

3.2.2.3.2. Local Area Network Services. The government shall provide LAN services. The contractor shall be held accountable for all actions that he or she initiates while on the network and shall conduct his or her business IAW all Air

Force instructions, manuals and policies. Any conduct that does not adhere to sound or just network usage as stipulated in official guidance shall cause revocation of all network privileges. The contractor shall allow all computer hardware/software to be inspected by Air Force personnel to ensure compliance with this contract and Air Force instructions, manuals and policies.

3.2.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds. This service does NOT guarantee elimination of pests within GFF.

3.2.3.1. The Government will:

3.2.3.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.3.2. The Service Provider shall:

3.2.3.2.1. Request support upon detection of infestation.

3.2.4. Base Information Transfer Center (BITC).Includes postage and fees for official mail and application thereof. The Service Provider shall pay for postage and fees upon notification of discontinuance of BITC services, which occasionally occurs at the end of the fiscal year.

3.2.5. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail on DoD Installations and in DoD owned or leased facilities.

3.2.5.1. The Government will:

3.2.5.1.1. Establish procedures for delivery of incoming mail and/or pick- up mail and local distribution

3.2.5.2. The Service Provider shall:

3.2.5.2.1. Make internal distribution and comply with Government directives, policies, and procedures to receive and dispatch certified, registered, and classified correspondence.

3.2.6. Occupational and Industrial Health Services. The Government and Service Provider will adhere to OSHA and AFOSH standards.

3.2.6.1. Responsibilities.

3.2.6.1.1. The Service provider shall

3.2.6.1.2. Comply with pollution prevention initiatives and hazardous waste reduction.

3.2.6.1.3. Comply with Occupational Safety Health Administration, Air Force

Occupational Safety Health, base instructions, policies, guidelines, and requirements.

3.2.6.2. Equipment.

3.2.6.2.1. The Government will provide an initial issue of OSHA and AFOSH approved personal protective equipment.

3.2.6.2.2. The service provider will provide all subsequent replacement equipment. Subsequent issues of personal protective equipment will be purchased using the Service Provider’s CLIN XXXX for Commodities and

Services.

3.2.6.2.3. The Service Provider may purchase and utilize, at their expense, Individual personal protective equipment such as prescription safety glasses, safety shoes or boots, orthotic safety shoes, welding jackets and masks, hearing protection, and gloves, provided all equipment is OSHA/AFOSH approved, and approved by the Det 9/CC, or designated representative(s).

3.2.7. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials from approved collection points outside of GFF. The Service Provider shall NOT dispose of prohibited items in refuse containers to include, but not limited to: paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, batteries, flammables, and liquids.

3.2.7.1. The Government will:

3.2.7.1.1. Provide support and services listed above in the category of

3.2.7.2. The Service Provider shall:

3.2.7.2.1. Advise the Government of any special requirements.

3.2.7.2.2. Participate in the Base Recycling Program and base refuse collection programs IAW applicable directives.

3.2.7.2.3. Collect materials that can be recycled, including precious metals, paper, aluminum, plastics, etc.

3.2.7.2.4. Comply with the base-recycling program. This will require but is not limited to, segregating reusable/recyclable waste materials by type.

3.2.8. Emergency Services. There are no emergency medical services available on Luke Air

Force Base. The emergency phone number for medical, fire, and law enforcement is 911.

3.2.9. Common Use Facility Construction, Operations, Maintenance, and Repair.

Includes construction, alteration, operation, maintenance, and repair of common use infrastructure (e.g., roads, grounds, surfaced areas, structures, real property, and installed equipment). Also includes common benefit signs, energy consumption, snow removal, street cleaning, and installation beautification projects.

3.2.9.1. The Government will:

3.2.9.1.1. Provide support and services listed above in the category of

3.2.9.2. The Service Provider shall:

3.2.9.2.1. Comply with building managers direction and Air Force directives that govern occupancy and use of assigned facilities.

3.2.10. Environmental Cleanup. Includes collection, clean-up, transportation, and disposal of hazardous material.

3.2.10.1. The Government will:

3.2.10.1.1. Provide support and services listed above in the category of

3.2.10.2. The Service Provider shall:

3.2.10.2.1. Clean-up and disposals will be accomplished utilizing environmentally and legally accepted methods. (See Environmental

Compliance for procedures).

3.2.10.2.2. In the event an incident from activity operations caused by the

Service Provider results in an adverse environmental impact, the Service

Provider will bear financial responsibility for cleanup, transportation, disposal, and restoration costs.

3.2.10.2.3. Comply with applicable federal, state, and local laws as well as Air

Force directives and Luke AFB Plans that govern the collection, clean- up, transportation, and disposal of hazardous materials.

3.2.11. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.2.11.1. The Government will:

3.2.11.1.1. Provide preventive maintenance and repair of real property installed equipment.

3.2.11.1.2. Permit authorized personnel access to the self-help store.

3.2.11.1.3. Provide training to building managers as required by directives.

3.2.11.1.4. Analyze computer systems equipment operation energy requirements.

3.2.11.2. The Service Provider shall:

3.2.11.2.1. Coordinate maintenance requirements.

3.2.11.2.2. Be responsible for expenditures exceeding normal fair wear and tear, painting for appearance, or work considered desirable but not essential.

3.2.11.2.3. Assist the government as trained/certified to perform facility/equipment maintenance and repairs.

3.2.12. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also, includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.2.12.1. The Government will:

3.2.12.1.1. Service portable extinguishers for facilities.

3.2.12.1.2. Provide support and services listed above in the category of

3.2.12.2. The Service Provider shall:

3.2.12.2.1. Comply with evacuation and fire protection directives and schedules.

3.2.13. Safety. Includes operation of safety programs, educational support, and promotional efforts.

3.2.13.1. The Service Provider shall:

3.2.13.1.1. Assist in the investigation of ground and explosive mishaps.

3.2.13.1.2. Conduct spot safety inspections of facilities and operations.

3.2.13.1.3. Comply with all USAF and OSHA guidance.

3.2.14. Telecommunication Services. Provide certified technical solutions for telephone/cellular requirements.

3.2.14.1. Conditions for Telephone Use.

3.2.14.1.1. Communication services are subject to monitoring.

3.2.14.1.2. The Government will NOT be responsible for charges for unauthorized long distance telephone calls.

3.2.14.1.3. The Service Provider shall NOT accept any collect telephone calls.

3.2.14.1.4. The Service Provider shall coordinate changes in services and handset locations with the Det 9/CC, or designated representative(s).

3.3. General. The Service Provider shall operate and perform all services described in this PWS from the GFF on Luke AFB AZ unless authorized by the Det 9/CC, or designated representative(s).

The Service Provider shall NOT remove Government property from GFF for non-contract related purposes. The Service Provider shall NOT make alterations to GFF without written permission from the Det 9/CC.

3.3.1. Joint Inventory. Unless waived by the Det 9/CC, or designated representative(s), the

Service Provider and Government representative(s) shall jointly complete inventories of all materials, supplies, parts equipment and tools. An initial inventory shall occur during the

Phase-In Period (see PWS paragraph 4.11.1.). Annual inventories shall occur IAW Det 9/CC, or designated representative(s), guidance. A concluding inventory shall occur no later than 10 work days prior to the contract completion date.

3.3.1.1. Inventory Documentation. The Service Provider shall acknowledge in writing receipt of the initial joint inventory. The Service Provider and the Government representative shall certify their agreement to the condition and working order of the tools and equipment on, or as an attachment to, the inventory list. In the event of a disagreement between the Service Provider and the Government representative on the condition and/or working order, the disagreement shall be referred to the TRSS COR and Contracting Officer (CO) if required. The Service Provider shall forward a copy of the initial joint inventory list to the Det 9/CC, or designated representative(s), and CO.

3.3.1.2. Inventory Updating. The Service Provider shall maintain custody of the initial joint inventory and will work with Det 9/CC, or designated representative(s), to update it as changes occur for the duration of the contract.

3.3.2. Government Property Maintenance, Repair, and Replacement. Unless waived by the Det 9/CC, or designated representative(s), the Service Provider shall maintain all

Government provided property in a clean, presentable, serviceable and safe condition in accordance with manufacturer’s and/or Government instructions. The Government shall replace tools and equipment as they become unserviceable and uneconomical to repair, unless

Service Provider neglect is determined. The Government will retain ownership of the replacement property. The Service Provider shall return all provided property to the

Government in the same condition as received, with the exception of normal wear and tear and approved modifications. The Service Provider in coordination with Det 9/CC, or designated representative(s), shall maintain GFF in compliance with OSHA requirements.

3.3.3. Disposition of Property. The Service Provider shall coordinate with the Det 9/CC, or designated representative(s), for disposition instructions of Government property no longer considered necessary or usable.

3.3.4. Lost/Damage Report. The Service Provider shall submit a report of lost or damaged

Government property to the Det 9/CC, or designated representative(s), within 1 work day of detection. The report shall include details such as, but not necessarily limited to, the property lost or damaged, estimated time of loss or damage, circumstances leading to the loss or damage, location, individuals involved, mission impact, and plan for replacement or repair.

The Service Provider shall fully cooperate with Government investigators in the case of lost or damaged property.

3.3.5. GFF and Grounds Maintenance. The Service Provider shall maintain the GFF and the grounds surrounding the GFF, from the facility walls to the paved surface of the adjacent roads. Maintenance shall include, but not limited to, picking up of debris; removing trash;

sweeping/mopping/waxing floors; sweeping entry ways, sidewalks, patios, and curbs;

pulling/spraying weeds; and cleaning cobwebs.

3.3.6. Conservation of Utilities. The Service Provider shall ensure employees practice utility conservation and prevent the waste of utilities. The Service Provider shall ensure lighting is used only in areas where work is actually being performed. The Service Provider shall report facility maintenance actions that adversely affect the conservation of utilities to the Facility

Manager(s) within 2 hours.

SECTION 4

GENERAL INFORMATION

4.1 Service Provider Personnel.

4.1.1. Appearance. Service Provider personnel shall present an appropriate business appearance and be easily recognizable as company employees. All Service Provider employees shall wear Service Provider provided identification visible above the waist and whenever on duty at any Government installation. The identification shall include as a minimum, the employer’s name, the employee's picture, and the employee’s name.

4.1.1.1. All signature blocks on correspondence and e-mail addresses shall identify employees as Service Provider personnel. The Service Provider shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest. Additionally, the Service Provider shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoD 5500.7-R, Joint Ethics Regulation (JER). The Service Provider shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in the JER.

4.1.2. Adverse Employment. The Service Provider shall not employ any person for work on this contract if such employee is identified to the Service Provider by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational environment of the installation and its population. If possible, the Service Provider shall notify the Government two weeks in advance of replacing individuals.

4.1.3. Language. Reading, interpreting, and discussing requirements along with extensive interaction with customers is an integral part of the Service Provider’s duties. Therefore, all

Service Provider personnel shall be fluent in reading, writing, speaking, and understanding

English.

4.1.4. Security Clearances. All Service Provider employees shall obtain and maintain a

United States SECRET security clearance in order to perform work on the contract. Service provider employees may be required to receive a NATO SECRET clearance if operational requirements dictate.

4.1.5. Safety. The Service Provider and all employees shall comply with all OSHA and

AFOSH standards when performing services required in this PWS.

4.1.6. Working Conditions. Services may require employees to: work in various climatic conditions (e.g. heat, moisture, and cold); climb to and work at heights of up to 20 feet; lift and carry moderate loads of up to 40 pounds; stand for prolonged periods; work in or around machinery, equipment, moving objects, and operational and non- operational weapons systems; work in or around various hazards, to include those requiring PPE; and travel world-wide.

4.1.6.1. Support in Remote Locations and Forward Operating Locations. The

Service Provider shall provide on-site support when necessary.

4.1.7. Training. Unless otherwise specified in the PWS as being government furnished, the

Service Provider shall provide all necessary employee training, maintain records of all training on-site, and make the records available for Government review.

4.1.7.1. Information Assurance Awareness Program (IAAP) Training. Service

Provider personnel requiring access to the Luke AFB LAN shall complete initial and refresher training in accordance with, AFMAN 17-110 Cybersecurity Program

Management. Information Assurance will be provided by the Government.

4.1.8. Coordination with Other Service Providers and Government Employees. Service

Provider employees shall fully cooperate with other Service Providers and Government employees, and not interfere with the performance of their work.

4.2 Specific Employee Qualifications.

4.2.1. Site Manager. The Service Provider shall designate a Site Manager (SM) who is responsible for the performance of the work. The name of this person, and an alternate who shall act for the Service Provider when the manager is absent shall be designated in writing to the Det 9/CC and TRSS COR within 30 days after beginning Phase In. The Foreman will perform the responsibilities of alternate site manager by default. The Service Provider shall notify the Det 9/CC and TRSS COR in writing no later than five (5) work days prior to making changes to the SM or alternate.

4.2.1.1. Site Manager Authority. The SM or alternate is responsible for contract services and shall have full authority to act for the Service Provider on all contract matters relating to daily operation of this contract.

4.2.1.2. Site Manager Availability. The SM or alternate shall be available within 30 minutes during normal duty hours to meet on the installation with Government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the SM or alternate will be available within three (3) hours for this purpose.

4.2.1.3. Site Manager Qualifications

4.2.1.3.1. Required Qualifications: 1) Five (5) or more years of experience in a supervisory/manager capacity in an industrial manufacturing environment. 2) Bachelor of Science degree in a manufacturing/industrial or computer/electronics related field.

4.2.1.3.2. Desired Qualifications: 1) Experience in commercial or military aerospace industrial complex. 2) Experience as a team leader or project leader on multi-disciplined team. 3) Understanding of Instructional System Design

(ISD) as related to aircrew training for commercial or military aircraft.

4.2.2. Foreman. The Service Provider shall designate a Foreman who is responsible for the performance of the work and who will act as the site manager in the primary’s absence. The

Foreman will perform the responsibilities of alternate site manager by default unless changed by the Service provider.

4.2.2.1. Foreman Authority. The Foreman will be responsible to the Site Manager for contract services and shall have full authority to act for the Service Provider in coordination with, or as delegated by, the site manager on all contract matters relating to daily operation of this contract while executing at an alternate location.

4.2.2.2. Foreman Availability. The Foreman shall be available within 30 minutes during normal duty hours to meet on the installation with Government personnel

(designated by the CO) to discuss problem areas. After normal duty hours, the

Foreman will be available within three (3) hours for this purpose.

4.2.2.3. Foreman Qualifications

4.2.2.3.1. Required Qualifications: Minimum of bachelor degree in

Project/Operations Management, Manufacturing, Engineering, or Business.

Knowledge of:…