Atch 2 QASP v2 QAPC.pdf

Quality Assurance Surveillance Plan (QASP)

For

Strategic Leadership Fellows Program

(SLFP)

Contract Number: TBD

Coordination and Approval:

Date:

Quality Assurance Program Coordinator (QAPC) (55 CONS/PKP) **QAPC MUST review along with PWS before any other signatures are obtained

Contracting Officer Representative (COR)

(USSTRATCOM/J1)

COR Supervisor/Program Manager (PM)

(USSTRATCOM/J1)

Contract Administrator (CA)

(55 CONS/PKT)

Contracting Officer (CO)

(55 CONS/PKT)

1. Purpose

This Quality Assurance Surveillance Plan is an internal, government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is NOT part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document and as such, can be updated without modification, at any point during the contract. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a courtesy copy of the QASP to the contractor following award in order to facilitate open communication, but is not necessary.

In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Authority

Authority for issuance of this QASP is provided under the following:

a. FAR Part 46, Quality Assurance.

b. AFI 63-138, Acquisition of Services (11 May 2017)

c. AFFARS MP5301.602-2(d) Designation, Assignment, and

Responsibilities of a Contracting Officer’s Representative (COR)

3. Description of Services

Scope of Work. The Contractor shall provide all personnel, supervision, equipment, tools, vehicles and any supplies and services necessary to provide the Strategic Leadership Fellows Program (SLFP) which is a local, graduate-level, professional education program that targets command-specific needs as defined in the PWS. The Contractor shall submit reports and documentation as identified throughout the PWS.

4. Multi-Function Team (MFT) Roles and Responsibilities The MFT is responsible for the success of this contract from start to finish.

Their goal is to strive to achieve efficiencies, improve customer service and contractor performance, and ensure cost savings.

The following personnel are the key MFT members who shall oversee and coordinate surveillance activities.

4.1 COR Supervisor/Functional Commander (FC)/Functional Director (FD)

a. Identifies mission essential services, to include developing the necessary documents in accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis.

b. Assigns Primary and Alternate CORs.

c. Reviews Contractor performance documentation, prepared by the COR, on a regular basis to ensure performance is compatible with contract and mission objectives while supporting a higher level of Contractor performance, and fostering synergistic partnerships.

Assigned COR Supervisor: Col Joseph P. Slavick, USAF Organization or Agency: USSTRATCOM/J1 Telephone: (402) 912-1001 Email: joseph.p.slavick.mil@mail.mil

4.2 Contracting Officer:

a. Responsible for contract management. Implements the QASP after contract award by the MFT. Integrates the goals and objectives identified by the multi-functional team, oversight, performance management and performance measurement in accordance with the

QASP.

b. Delegates authority for inspection and/or acceptance in accordance with terms of the contract and informs the Contractor of the names, duties, and limitations of authority for all contracting officer representatives assigned to the contract.

c. Is the only person who can direct the Contractor

d. Shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract.

e. Determine the final assessment of the contractor’s performance.

Assigned CO: Mr. Luis Stump Organization or Agency: 55 CONS/PKT Telephone: (402) 294-5142 Email: luis.stump.1@us.af.mil

4.3 Contract Administrator (CA): The CA is the individual within the Contracting office who performs day-to-day administration of the contract. The CA could also be the CO should they have a warrant that covers the cost of the contract.

Assigned CA: Ms. Angela LeRoy Organization or Agency: 55 CONS/PKT Telephone: (402) 232-5956 Email: angela.leroy@us.af.mil

4.4 Contracting Officer’s Representative (COR): The COR:

a. Responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process.

b. Shall keep a Quality Assurance file on the Surveillance and Performance Monitoring (SPM) module under the Procurement Integrated Enterprise Environment (PIEE) (https://wawf.eb.mil) that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract.

c. Responsible for reporting early identification of performance problems to the CO.

https://wawf.eb.mil/

d. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance (https://www.cpars.gov/). CPAR is the primary tool for documenting contractor performance.

e. Does not have the authority to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Assigned COR: Mr. Donald Duralia Organization or Agency: USSTRATCOM/J1 Telephone: (402) 912-7062 Email: donald.duralia.1@us.af.mil

4.4 Quality Assurance Program Coordinator (QAPC) The QAPC will:

a. Train the COR/COR Supervisor on their duties/responsibilities as well as the contracting requirements associated with the quality assurance program.

b. Ensure required training is accomplished in accordance with DoDI 5000.72

Assigned QAPC: Paul A. Loede, Jr.

Organization or Agency: 55 CONS/PKP Telephone: 402-294-3974 Email: paul.loede.1@us.af.mil

4.5 Contractor Representatives

The following employees of the contractor serve as the contractor’s Program Manager and other key contractor personnel for this contract. (Complete this section after the contract award)

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Key Contract Personnel **include any other individuals from the contractor who can be contacted if necessary

<Upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address> https://www.cpars.gov/ mailto:paul.loede.1@us.af.mil

5. Method of Surveillance and Services Summary

5.1 Contract Surveillance

Performance objectives define the desired outcomes. Performance Thresholds define the level of service required under the contract to successfully meet the performance objective. The Method of Assessment defines how the service will be assessed in measuring performance. The methods and degree of performance assessment may change over the course of the contract in direct relation to the COR’s level of confidence in the contractor’s performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards.

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the CO, Admin, and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

5.1.1 Combating Trafficking in Persons (CTIP): In accordance with FAR

In accordance with FAR 52.222-50 and DFARS PGI 222.17- 1703(4) the Contractor shall be in compliance with the CTIP clause and all applicable laws. Compliance is mandatory; no failures to meet CTIP requirements are acceptable. The contractor is under constant surveillance from all government person for CTIP compliance; any person, government employee or contractor, is to report CTIP violations to the COR or CO. CTIP violations must be resolved immediately. Violations shall be reported to DoD Combat Trafficking in Persons (CTIP) Law Enforcement Support Office of Under Secretary of Defense (OUSD).

5.1.2 Methods of Surveillance (insert only the methods you are using—these are a few examples, but not all methods available. There must be a definition for every method you have in the 4th column of the SS so that the COR knows how to conduct surveillance)

5.1.2.1 Customer Complaints: If performance is determined to be unacceptable and appropriate remedial action is not taken in a timely/sufficient manner after the contractor task lead is notified, the COR will ensure a Customer Complaint Record (CCR) is documented, then notify the contractor’s Program/Task Manager (if one is assigned) and the Contracting Officer assigned to the task order. Depending on the severity of the problem, the Government may elect to bypass the CCR documentation and pursue resolution utilizing the Corrective Action Report (CAR). The following link will take you to the CAR form:

https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/customer _complaint_record.pdf

5.1.2.2 Periodic Inspection: Surveillance conducted at specific Intervals or dates. This method of surveillance may be appropriate for tasks that occur infrequently.

5.1.2.3. Random Sampling: Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample. This is highly recommended for large quantity repetitive activities with objective and measurable quality attributes.

5.1.3 Services Summary

PERFORMANCE

OBJECTIVE

PWS

PARAGRAPH

REFERENCE

PERFORMANCE

THRESHOLD

Method of Assessment

TASK – Develop, refine, coordinate and execute the SLFP based on curriculum outlined in PWS Paragraph 1.6

1.6 through 1.6.10

Performance is acceptable when SLFP modules, courses, and classes are delivered in accordance with accepted Program Schedule and Curriculum 90% of the time.

Periodic Inspection and Customer Complaints

CDRLs

2.7 through 2.7.4

Performance is acceptable when 95% of deliverable requirements are met and received on time.

Critical information is accurate. No more than two sets of corrections/edits; for accurancy or agreed to format; all corrections must be accomplished within four business days.

Random Sampling

6 Performance Reporting

6.1 Corrective Action Report (CAR). CARs are used by the COR to document contractual requirement findings and subsequent corrective actions to be taken. A computer-generated CAR may be used to provide the information.

The following link will take you to the CAR form and the instructions on how to fill it out:

https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/customer_complaint_record.pdf https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/customer_complaint_record.pdf https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/corrective_action _report.pdf

6.1.1 The COR identifying the discrepancy is responsible for completing the CAR utilizing the instructions attached. If there are other questions as to how the CAR is completed, that individual should consult the CO.

6.1.2 Consult the assigned Contract Administrator (CA) to give them the opportunity to assist and advise how the CAR is to be worded. Forward a copy of the initiated CAR to the CO.

6.1.3 The COR will elevate any CARs that cannot be resolved with the Contractor to the CO for resolution.

6.1.4 Categories of Findings: A finding is any Government-identified noncompliance with contractual requirements that specifies an activity or action did not take place or was not performed to the quality or timeliness standard required by the contract. A finding can be categorized as either Major or Minor.

Findings will be documented on a CAR and must also be tracked in a PAR (see paragraph 4.2). Major/Minor Findings are defined as follows:

6.1.4.1 A Major Finding is a conclusion that identifies a condition having a significant adverse effect on the quality of the activity under review such as:

a. Failure to meet a Performance Threshold.

b. Significant mission degradation in any Contractor operated function.

c. A situation that is likely to result in hazardous or unsafe conditions for individuals (or any other Government resource) coming into contact with the work.

d. Failure to provide adequate corrective action to preclude reoccurrence of Government identified findings.

e. Failure to provide corrective action to deficiencies identified by the Contractor within a prescribed suspense period.

f. Any failure to adhere to security regulations that results in a security incident.

6.1.4.2 A Minor Finding is a departure from established standards having little bearing on service provided. However, if the same minor finding is repeatedly identified, it may be an indication that Major Finding (d) above is occurring or has occurred because the Contractor quality system has not acted to prevent recurrence. In this case, the Minor Finding should be elevated to the level of a Major Finding and a new CAR initiated.

https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/corrective_action_report.pdf https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/corrective_action_report.pdf

6.2 Performance Assessment Report (PAR). The COR must document performance assessment as it is accomplished, IAW the requirements/objectives listed in the Services Summary. The PAR is an official Government record of inspection of the performance objectives and other inspection items contained in this QASP (see link for PAR and instructions). On a quarterly basis (or in accordance with the PWS standards) the COR shall prepare a PAR and upload the same in the COR Online File within SPM (see paragraph 3.4). The CA/CO will then review the PAR and either approve or disapprove the PAR, providing explanation for a disapproved PAR. The following link will take you to the PAR form and the instructions on how to fill it out:

https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/performance_assess ment_report.pdf

6.3 Acceptance of Services: The COR may be required to accept contractor services and determine payments due. If someone other than the COR is responsible for accepting services in the Procurement Integrated Enterprise Environment (PIEE), the COR is still required to verify/certify the services were received under the terms of the contract, before acceptance is made.

https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/performance_assessment_report.pdf https://cs2.eis.af.mil/sites/10059/afcc/knowledge_center/templates/performance_assessment_report.pdf