Atch 2 Market Research Vendor questions.xlsx

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Kaiserslautern Installation Support Services (KISS)
Solicitation number
FA5613KISS
Issued by

About this file

This document contains a request for information for the Kaiserslautern Installation Support Services multiple award contract. The contract is an indefinite-delivery, indefinite-quantity multiple award for facility, real property, and real property installed equipment total maintenance, grounds maintenance, custodial services, and housing maintenance at Kaiserslautern Military Community locations in Germany. Services will be acquired through task orders under the contract. The document includes a draft performance work statement, vendor questions, and details requirements for facility maintenance, housing maintenance, grounds maintenance, and custodial services. Responses to the request for information are due February 23, 2024. The 86th Civil Engineer Group at United States Air Forces in Europe - Air Forces Africa will award the contract.

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Other files

File Type Posted
RFI FA5613KISS Questions and Answers.pdf PDF
Request For Information - KISS MAC IDIQ.pdf PDF
Atch 1 KISS Draft PWS.pdf PDF

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Overall Requirement

Question
Does the draft PWS contain information that would enable you to adequately respond to a RFP?
Is your company registered with the Handwerkskammer? Are you registered in System for Award Management (SAM) to hold contracts with the US Government?
After reviewing the Draft PWS, what contract type would you recommend for the reacquisition and what is your recommendation based on?
Will your company use fixed staff or use Jumpers?
Will your company enforce German work and labor laws?
Does your company have a clear understanding of the “all, some or none” contracting terminology?

- All (being able to complete or more than one discipline (i.e. Grounds Maintenace and Custodial Services)

- some (capable of performing one discipline (i.e. Housing Maintenance) -none (not being capable of accomplishing any disciplines.

Does your firm have a quality control plan or any other method ensuring quality control on contracts you perform?
Would your company like to participate in a site visit? If so,are you interested in all requirements/disciplines? Please specify your interest?
After reviewing the Draft PWS section 1.2. Does your company understand the Domain concept? What are your concerns?
Optional Feedback: Please provide any feedback or questions you may have related to this requirement and the Draft Requirements document
What is a realistic response time for RFQ preparation on this type of solicitation?
Is there any aspect of this requirement that may limit or restrict your ability to bid?
What technical information does the Government need to provide to support accurate proposals (e.g., cost, performance, schedule) for any future solicitations?
We are looking for a pool of Offerors that are able to manage multiple task orders in regards to subcontracts, oversight, quality management. Please provide a response concerning ONLY your companies capability to manage multiple task orders in regards to subcontracts, oversight, quality management with the ability to provide proposal on a quick turn-around basis.

Facility Total Maintenance

Question
Is your company registered with the Handwerkskammer (German Chamber of Trade) or Industri-und Handelskammer (German Chamber of Commerce and Industry)? Are you registered in the System of Award Management (SAM) to hold contracts with the U.S Government?
Is your company currently performing any contracts of this size and complexity or have you in the past? Would you consider a joint-venture or using sub-contractors for this effort?
Is your company capable to provide large scale ground maintenance on a military installation or similar campus with multiple facilities with diverse administrative and industrial operations?
Does your company have the management infrastructure and capacity to procure and manage the level of effort associated with this requirement?
After reviewing the draft PWS, what contract type would you recommend for the re-acquisition and what is your recommendation based on?
Does German law require any additional certifications or specific laws to perform this type of service (other than listed already in the PWS)?
Do you foresee changes in the market within the next five years that will greatly affect the performance of the requested services and which shall be considered at this stage of the acquisition?
Does your company have a quality control plan or any other method ensuring quality control on contracts you perform?
What kind of risks involving cost, schedule or performance do you foresee, if any?
Would your company need a transition period to start services? If yes, what time frame would you suggest for the transition period? Based on you experience, what is the minimum phase-in time required for effective performance start for this effort?

Housing Maintenance

Question
What experience does your company have with housing maintenance contracts?
Does your company have experience managing a contract that covers multiple geographically separated locations?
Do you have the capability to provide change of occupancy maintenance, cleaning, preventive maintenance, 24 hr service call response, inspections, appliance upkeep, material inventory to 1800 homes?
All maintenance/cleaning requirements shall be verified prior to COR inspection notification. Does your company have a quality control measures?
Does your company have experience with manning a Self-Help Store to include but not limited to tracking loaner items, maintaining inventory and providing instructional support?
Locksmith service is required to include key tracking, duplicating, and responding to 24 hour resident "lock out". Is your company able to support this requirement?
Appliance installation, service and replacement is required. This requirement includes transportation, placement, modification, connection, and disposal actions if necessary. Does your company have the capacity to support this requirement?
Does your company have experience providing inspections/preventative maintenance/operations maintenance of fire alarm and fire sprinkler systems?
Itemized cost estimates, invoices and reports are required for all work on a monthly basis or upon request. Does your company have the capacity to support this requirement.
If software is included in your proposal, are there any software-infrastructure dependencies or specialized integration software required for the installation / deployment of <<PRODUCT, SERVICE, SOLUTION>> (e.g., Operating System)?
Does your company have the required certifications, skillsets, and craftsmen to maintain a high tempo during "peak season"?
In the event that standards are not achieved or timelines are not met the government assesses liquidated damages for each calender day (to include weekends, German and American holidays) until the unit is accepted. Do you have procedures in place for this liquidated damages?
Outdoor reacreational maintenance (playground areas) to include annual playground audit is required IAW U.S. Consumer Product Safety Commission (USCPSC) 9 Handbook for Public Playground Safety (current edition) and presented to the CO for acceptance within 30 calendar days after performance start date. How is your company able to support this requirement?
Lawn maintenance is required prior to resident move in and during times when units are vacant. Can your company support the requirement?
Snow and ice removal is required prior to resident move in and during times when units are vacant. Can your company support the requirement?

Grounds Maintenance

Question
Does German law require any additional certifications or specific laws in order to perform this type of service?
What is the common industry practice for price calculation for this type of service? Do you calculate on square meters or do you prefer a calculation on a monthly basis?
Can services identified in the attached Draft Performance Work Statement (PWS) be calculated on square meters/linear meters price basis? Do you require additional data for your price calculation for these services?
Please see the Appendices at the bottom of the Draft PWS for Air Force Common Output Level Standards (AF COLS) for Grounds Maintenance. Will the implementation of different AF COLS influence your price calculation?
We intend to insert a variation clause in the contract. What percentage of square meter variation is common standard?
Does your firm have a quality control plan or any other method ensuring quality control on contracts you perform? Is ISO certification required or common standard? Does a company require employees with a “Meisterbrief in Garten- u. Landschaftsbau” to perform a contract of this size and complexity?
What kind of risks involving cost, schedule or performance do you foresee, if any?
Would your company need a transition period to start services? What would the transition period consist of? Based on your experience, what is the minimum phase-in time required for effective performance start for this effort?
Please describe any transition problems you may foresee for this requirement.

Custodial Services

Question
After review of the draft Performance Work Statement (PWS) are there any industry standards concerns regarding this effort that are not in-line with German Custodial Industry best practices?
Can your company perform work identified at all three primary geographic locations identified in the PWS which include Kaiserslautern Military Community (KMC) or some locations? Which locations? If not, will this affect your company’s ability to bid?
What is the common industry practice for price calculation for this type of service? Do you calculate on square meters or do you prefer a calculation on a monthly basis?
Can services identified in the attached Draft Performance Work Statement (PWS) be calculated on square meters/linear meters price basis? Do you require additional data for your price calculation for these services?
Are there any capacity concerns for this level of effort? If so, can you provide any industry mitigation examples?
Are there any German custodial industry best practices that will add efficiencies to assist with this effort?
Would your company need a transition period to start services? What would the transition period consist of? Based on your experience, what is the minimum phase-in time required for effective performance start for this effort?

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