Atch 2_AETC Courseware Development IDIQ PWS Draft 22Jan25.pdf

PERFORMANCE WORK STATEMENT

FOR

COURSE DEVELOPMENT AND DELIVERY SERVICES

HQ Air Education and Training Command (AETC)

Distribution authorized to the Department of Defense (DoD) and United States (U.S.) DoD Contractors only for administrative use [DD MON YYYY]. Other requests for this document must be referred to 338 Enterprise Sourcing Squadron (338 ESS/PKC), 2021 First St West, Joint Base San Antonio-Randolph, TX, 78150.

Table of Contents

1.0 GENERAL INFORMATION

1.1. Background

1.2. Mission

1.3. Partnering ...................................................................................... Error! Bookmark not defined.

1.4. Description of Services

1.5. Performance Standards

1.6. Scope

1.7. Expectations

1.8 On/Off Ramp

2. Program Management and Reporting

2.1. Contract Management and Administration

2.2. Place of Performance

2.3. Contractor Management Reporting (CMR)

2.4. Hours of Operation

2.5. Type of Contract

2.6. Period of Performance (PoP)

2.7. Security Requirements

2.8. Post Award Conference/Periodic Progress Meetings

2.9. Contracting Officer Representative (COR)

2.10. Key Personnel

2.11. Program Manager (Site)

2.12. Personnel Qualifications

2.13. Identification of Contractor Employees

2.14. Contractor Travel

2.15. Intellectual Property Rights

2.16. Organizational Conflict of Interest (OCI)

2.17. Transition In /Transition Out

2.18. Government Furnished Equipment (GFE)/Government Furnished Property (GFP)

2.19. Government Furnished Information (GFI)

2.20. Contractor Furnished Property and Services

3. Final Invoice

3.1. Certification for Payment

3.2. Order Close-out Procedures

4. Specific Tasks

4.1. Task 1

4.2. Task 2

4.3. Task 3

APPENDEX A LABOR CATEGORIES

APPENDIX B DEFINITIONS & ACRONYMS

Section 1

1.0 GENERAL INFORMATION: This contract is a non-personal services, as defined by FAR Subpart 37.101, Multiple Award Contract (MAC) vehicle to provide comprehensive Course Development and Delivery Services with Professional Support Services to meet current and emergent course development and delivery and mission requirements. The Government shall not exercise any supervision or control over the contract service providers performing the services listed in this PWS and associated Task Orders (TOs). Contractor personnel rendering services under this contract are not subject to supervision or control by Government personnel.

The Contractor shall be responsible for the supervision of the Contractor employees. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Background: The Course Development and Delivery Services Team, located at Joint Base San Antonio (JBSA) Randolph, TX, is responsible for establishing a strategic sourcing contract vehicle for United States Air Force wide contracted course development. Indefinite Delivery Indefinite Quantity (IDIQ) contracts will be awarded providing a suite of contractors for TO competitions to meet Air Force needs, which may include customers from other agencies, within the Continental United States (CONUS), Alaska and Hawaii.

1.2. Mission: AETC’s mission is to find, recruit, train, and educate exceptional Airmen. This mission is supported through seven lines of effort: Modernize Recruiting and Accessions, Pivot to Tech Training/Refine Flying Training, Incorporate Digital-Age Technology, Implement Enterprise Data Strategy & Standards, Digital-Age Campuses of the Future, and Codify Airmen Competencies for GPC. To meet these learning requirements, AETC must engage with commercial education and training providers to leverage advanced training methods and delivery mechanisms. Programs in support of the AETC Recruit Train and Educate (RTE) learning mission must be rapidly responsive, mission-focused, and provide solutions that leverage buying power across all RTE operations. Many of the requirements for AETC are Distance Learning-centric, contain synchronous and asynchronous training delivery, and are utilized across the Department of Defense (DoD) as well as other federal agencies.

1.3 Partnering: This Performance Work Statement (PWS) describes a performance-based work environment. The Contractor is encouraged to strive for constant improvement and innovation in course development processes and procedures. Successfully identifying and applying best practices can reduce costs and improve customer satisfaction. The success of this contract is dependent upon a partnership and open communication between the Government and the Contractor. The goal is for the Contractor to establish a quality-focused multifunctional team to meet the requirements of each TO.

1.4. Description of Services: The Contractor shall:

1.4.1. Perform course development and services as defined in this PWS and each TO PWS.

Each TO PWS will address specific contract support requirements according to the course development required, along with other service requirements.

1.4.2. Provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other non-personal services necessary to provide course development ready to meet mission requirements. The Contractor shall accomplish contract requirements throughout the life of the contract and provide manpower capable of managing and maintaining all course development identified in each TO.

1.4.3. Acknowledge and agree all products created under this contract are the sole property of the United States Government.

1.5. Performance Standards: The Contractor shall meet the performance standards stated in the applicable paragraphs of this PWS and in each TO PWS.

1.5.1. The Contractor is not responsible for those items specified in TOs as Government furnished property and/or services.

1.5.2. The Government reserves the right to incorporate additional course development and service requirements into a TO via bilateral modification, to support evolving missions.

1.6. Scope: The Contractor is responsible to provide contract support to ensure timely access to professional course development and delivery services, operations and program management support, training requirements analysis, modifications, and upgrades for all phases of course creation across all U.S. Air Force competencies and Air Force Specialty Codes (AFSCs).

1.7. Expectations: The Contractor shall provide:

1.7.1. Training using appropriate training development models and frameworks (e.g., Analyze, Design, Develop, Implement, and Evaluate (ADDIE), Bloom’s Taxonomy, Merrill's Principles of Instruction). The Government will furnish career field and technical subject matter experts, documentation, and required information upon TO award.

1.7.2. Professional Support Services that include course storyboard creation, modification, and conversion; learning system program management and operation; career field professional advice and curriculum development; distance and on-site curriculum development; registrar functions; and course development, scheduling, distance and on-site delivery, and competency assessment; advanced analytics functions, database querying/manipulating and joining multiple databases, interactive dashboard development (e.g., Tableau, Power Bi), advanced visualization, and advanced analysis (predictive analysis/ML techniques) Professional Support Services. Specific training development requirements will be defined at the TO level.

1.7.3. Copyright-compliant media, free of (e.g., watermarks, branding, trademarks), as well as full, unrestricted rights to use, re-use, and modification of all content and that the source files belong to United States Government agencies.

1.7.4. Interactive Multimedia Instruction Storyboard and Course Creation Production, along with Course Content Modification/Upgrade and professional support services.

1.7.5. Distance Learning Analysis and Program Management professional support services.

1.7.6. Training Instructor, Syllabi Management and Competency (On Site or Remote as Applicable) professional support services.

1.7.7. Advanced analytics functions, database querying/manipulating and joining multiple databases, interactive dashboard development (e.g., Tableau, Power Bi), advanced visualization, and advanced analysis (predictive analysis/ML techniques).

1.7.8. Technical assessments and development of conceptual tools; meeting support, to include development of technical briefings; oversight management of multiple projects; participation in technical working groups including program Working Integrated Process Teams (WIPTs).

1.7.9. Deliverables In Accordance With (IAW) applicable TO Contract Data Requirements Lists (CDRLs).

1.7.10. Quality Control (QC): The Contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS and complies with the requirements of the contract. Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP plan will be delivered to the COR NLT 30 days after contract award and NLT five (5) working days when changes are made thereafter. After acceptance of the QCP plan, the Contractor shall receive the Contracting Officer’s (CO) acceptance in writing of any proposed change to the QC system.

1.8. On/Off Ramp: The Government may remove contractors under the contract and/or add new contractors during the Period of Performance (PoP) as determined in the best interest of the government.

Section 2

2. Program Management and Reporting: The Contractor shall provide a management structure that enables contractor employees to effectively perform the requirements associated with the execution of each TO.

2.1. Contract Management and Administration: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources. They shall be responsible for the selection, recruitment, hiring, transfer, supervision, management, control, and termination of contractor employees, as well as assignment and reassignment of associated duties required for maintenance at all sites as specified in each TO.

2.2. Place of Performance: The TO will identify if work will be performed at a Government facility or Contractor site. If mission allows, the Contractor may be authorized telework with the approval of the Government COR.

2.3. Contractor Management Reporting (CMR): The Contractor shall annually report Air Force service requirements/manpower on each individual TO through the Contractor Manpower Reporting Application (CMRA) secure data website (http://www.ecmra.mil). User manuals are available at the CMRA link on the website.

2.4. Hours of Operation: The Contractor is responsible for conducting business, between the general business hours to be determined at the TO level Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, unscheduled Federal holidays, or similar Government directed facility closings.

2.5. Type of Contract: The Government intends to award a Firm Fixed Price (FFP) contract.

2.6. Period of Performance (PoP): The contract shall be an ordering period of five (5) years projected as:

Ordering Period: 15 September 2024 – 14 September 2029

The period of performance for specific work efforts will be determined at the TO level.

2.7. Security Requirements: The Contractor shall comply with the provisions of DoDM 5220.22, Volume 2, National Industrial Security Program: Industrial Security Procedures for Government Activities; DoD 5220.22-M, National Industrial Security Program Operating Manual; DoD 5200.01, DoD Information Security Program Volumes 1, 2, 3 and 4, the requirements set forth in the DD Form 254, Contract Security Classification Specification;

DoDM 5200.02, Procedures For The DoD Personnel Security Program (PSP); AFPD 16-14, Security Enterprise Governance; AFI 16-1404, Air Force Information Security Program;

DoDMAN5200.02_AFMAN16-1405, Air Force Personnel Security Program Management; and AFI 16-1406, Air Force Industrial Security Program.

2.7.1. Facility Security Clearance Level (FCL) Requirements. An FCL is not required at the MAC Level. However, the Contractor must possess or obtain an appropriate facility security clearance at the Secret or Top-Secret level, depending on each individual TO requirements, prior to performing work at that classification level. The Government will request an FCL if the Contractor does not already possess an FCL. The Government assumes costs and conducts investigations for Top Secret, Secret, and Confidential facility security clearances.

2.7.2. Personnel Security Clearance Level (PCL) Requirements: The Contractor shall obtain a U.S. security clearance at the Secret or Top-Secret level, depending on TO requirement, for all Contractor personnel required to have access to classified information NLT 15 business days after receiving a facility clearance or, if the Contractor is already cleared, NLT 15 business days after service award. The Contractor shall request personnel security clearances, at the company's expense, for employees requiring access to classified information. All employees shall have an active or interim clearance prior to being given access to classified information or equipment. IAW each individual TO, personnel may be allowed on the work site (no access to classified materials) without a final or interim clearance as long as validation of the Electronic Questionnaires for Investigation Processing (E-QIP) has been submitted and the investigation opened.

2.7.3. DD Form 254. The security requirements are in accordance with the DD Form 254 identified in individual TOs (the requesting organization’s security monitor is responsible for initiating this form). If access to classified information is not required during the solicitation process, prospective Contractors do not have to possess facility clearances to bid on the solicitation. However, the successful bidder must have a facility clearance to perform on the contract. The contracting team should make every effort to develop a solicitation package that does not require access to classified information. The solicitation DD Form 254 will be marked “For Planning Purposes Only” and provided to the supporting CO for review and incorporation into the requirements package. The preliminary DD Form 254 includes what, why, when, and where for a Contractor that requires access to classified information. The Contractor should communicate any changes to the security requirements through the program COR if one has been appointed and client Industrial Security Specialist (ISS) and back to the CO for incorporation into the contract.

2.7.4. The Contractor shall:

2.7.4.1. Comply with all applicable physical, information and cyber security requirements.

2.7.4.2. Abide by direction given by security forces or other security personnel.

2.7.4.3. Adhere to installation traffic laws and other governing policies as specified in each TO

PWS.

2.7.4.4. Safeguard all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

2.7.5. Security Reporting: The Contractor shall:

2.7.5.1. Notify the COR of all terminations/resignations, NLT five (5) business days of occurrence and return any expired Government issued identification cards/credentials and building passes, or those of terminated employees to the COR. If an identification card or building pass is not available to be returned, a report must be submitted to the COR referencing the pass or card number, name of individual to whom issued, the last known location, and disposition of the pass or card. The COR will return the identification cards and building passes in accordance with facility policies.

2.7.5.2. Provide a written and detailed report of any adverse information related to Contractor personnel to the Contracting Officer as soon as possible. The report shall contain detailed and relevant information. The subsequent termination of employment of an employee does not obviate the requirement to submit this report.

2.7.5.3. Provide an annual report to the COR with updates as changes occur to identify the names of personnel who are active, pending hire, have departed within the quarter, or have had a legal name change (submitted with documentation). NLT five (5) business days of occurrence.

2.7.5.4. Report certain events that have an impact on the status of the facility clearance (FCL) and/or the status of the contract employee’s personnel security clearance as outlined by National Industrial Security Program Operating Manual (DOD 5220.22-M) Chapter 1-3, Reporting Requirements.

2.7.5.5. Establish internal procedures as necessary to ensure that cleared personnel are aware of their responsibilities for reporting pertinent information to the Facility Security Officer and other federal authorities as required. CORs will ensure reports are included in COR files.

2.7.6. Security Representative: The Contractor shall appoint a security manager for the on-base, long-term visitor group IAW each individual TO.

2.7.7. Antiterrorism Force Protection (AT/FP): The Contractor shall implement changes in Force Protection Conditions (FPCON) and establish FPCON Measures IAW DoDIO- 2000.16V1_AFI 10-245-O, Antiterrorism (AT) Program Implementation, and as required at each operating location. All Contractor personnel shall complete AT Training defined in each

TO PWS.

2.7.8. Communications Security (COMSEC): The Contractor shall comply with DoD and each operating location’s COMSEC requirements.

2.7.9. Operations Security: The Contractor shall comply with AFI 10-701, Operations Security (OPSEC) Instructions, and each operating location’s OPSEC requirements.

2.7.10. Safeguarding Classified Information and Equipment: The Contractor shall comply with DoD 5220.22-M requirements for safeguarding classified information and equipment.

2.7.11. The Contracting Officer (CO) may direct the Contractor to remove an employee(s) from an assignment under this contract for reasons of security or misconduct. Where the reasons for the removal request is due solely for security or misconduct by the employee(s), the replacement shall be at the Contractor’s expense and not chargeable to the Government.

2.7.12. Obtaining and Retrieving Identification Media: Contractors requesting a CAC IAW AFI 36-3026, Common Access Card (CAC), for personnel on each individual TO, shall submit on company letterhead the names and all other personnel information as prescribed by the TO to begin the identification processing effort. The Contractor shall obtain required identification for all personnel and return all Government credentials and vehicle passes for employees no longer requiring access to the work site(s). The Contractor shall protect personnel information IAW AFI 33-332, Privacy Act Program.

2.7.13. Security Education and Training: Contractor personnel shall participate in the Government's in-house and web-based security training program under the terms of each individual TO. Examples of required annual training include: Force Protection (FP), Information Protection (IP), Cybersecurity, OPSEC and the organizational Derivative Classification Training as a condition of access to Government classified networks.

2.8. Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any Post Award Conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, PM, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

2.9. Contracting Officer Representative (COR): The COR will monitor all technical aspects of the contract and assist in contract administration. The COR will be identified by separate letter.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

2.9.1. The Government will evaluate the Contractor’s performance under the Task Order contract IAW the Quality Assurance Surveillance Plan (QASP) in section attachment 3. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

2.9.2. The COR may designate and be assisted by a Government TO Point of Contact (TOPOC). The COR will determine which deliverables will be provided to the TOPOC in addition to the COR.

2.10. Key Personnel: The Government will identify key personnel at the TO level:

2.10.1. The Contractor shall not replace any personnel designated as Key Personnel without written concurrence of the CO. Prior to utilizing personnel other than those specified, the Contractor shall notify the CO and the COR. This notification shall be NLT five (5) business days in advance of any proposed substitution and shall include justification (including resume(s) and labor category of proposed substitution(s)) in sufficient detail to permit evaluation of the impact on contract performance.

2.10.2. Substitute personnel qualifications shall be equal to, or greater than, those of the personnel being substituted. If the CO and the COR determine that the proposed substitute personnel are unacceptable, or that the reduction of effort would be so substantial as to impair the successful performance of the work under the contract, the Contractor may be subject to default action as prescribed by FAR 52.212-4 (m), Termination for Cause – Contract Terms and Conditions – Commercial Products and Services. All substitute personnel must be oriented and trained for contract performance at the Contractor’s expense.

2.11. Program Manager (Site): The Contractor shall provide a PM who is responsible for assuring the performance of the work for the TO is accomplished. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the CO. The PM and alternate shall have binding authority to act on behalf of the Contractor on all contract matters relating to this PWS and TOs. The PM or alternate shall be available between 8:00am to 5:00pm, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

2.12. Personnel Qualifications: Qualifications for personnel will be determined at the TO level.

2.12.1. The Contractor shall ensure all employees possess and maintain current training in Anti-Terrorism (AT) Level I training and Cyber Awareness Challenge.

2.12.2. All Contractor employees, to include Subcontractor employees, requiring access to DoD installations, facilities and controlled access areas shall complete AT Level I awareness training NLT 10 business days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable.

2.12.3. All Contractor employees, to include Subcontractor employees, requiring access to DoD networks or utilizing DoD IT resources shall complete the Cyber Awareness Challenge training NLT 10 business days of obtaining such access.

2.12.4. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, NLT five (5) business days after completion of training by all employees and Subcontractor personnel. AT Level I training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf Cyber Awareness Challenge training is available at the following website: Cyber Awareness Challenge 2023

2.13. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as Contractors. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. In instances where the Contractors will be working on a Government site, permanent badges will be required.

2.14. Contractor Travel: Contractor personnel may be required to travel CONUS and OCONUS during the performance of this PWS and TOs to attend meetings, conferences, and training. The Contractor may be required to travel to off-site training locations. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government pre-approval/authorization and notification to the COR.

2.14.1. Contractors are required to follow TO procedures when submitting travel documentation/receipts to the COR. The Government will not process reimbursement to the Contractor without documentation and receipts.

2.14.2. The Government reserves the right to audit, thus; the Contractor shall keep on file all backup support documentation for travel, materials, and Other Direct Costs (ODC) procurements (travel) made on behalf of the Government under the terms of the contract.

2.15. Intellectual Property Rights: The existence of any patent, patent application or other intellectual property right that restricts any deliverable must be disclosed in writing on the cover letter that accompanies the delivery. If no such disclosures are provided, the data rights provisions in DFARS 252.227-7015 apply.

2.16. Organizational Conflict of Interest (OCI): Contractor and Subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost/pricing information, budget information, analyses, specifications, work statements) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

2.16.1 The Contractor shall notify the CO Within three (3) working days whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf https://lms-jets.cce.af.mil/moodle/course/view.php?id=12980 https://lms-jets.cce.af.mil/moodle/course/view.php?id=12980 mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.16.2. The Contractor shall complete and sign an OCI Statement in which the Contractor (and any Subcontractor’s, consultants, or teaming partners) agrees to disclose information concerning the actual or potential conflict with any proposal for any solicitation relating to any work in the contract.

2.17. Transition In /Transition Out: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor (parent/TO level as required) shall have personnel on board, during the 30-day transition in period and 30-day transition out period. During the transition in period, the Contractor shall become familiar with performance requirements to commence full performance of services on the contract start date.

2.17.1. The incumbent Contractor shall conduct inventory, inspection, and assessment of all equipment, property, systems, reports, and outstanding deliverables that are to be completed and provided to the Government, no earlier than 70-days, but NLT 60-days prior to the end of the period of performance.

2.17.2. NLT 45-days prior to the end of the period of performance, the Contractor shall provide a written report that provides details of the inspection, assessment, and outstanding deliverables to the Government. The 45 day Written Report shall contain a detailed plan and schedule to complete all outstanding items from the inspection and assessment. The plan shall list:

2.17.2.1. Inspection of the condition of all equipment, systems, including GFE and GFP for which the Contractor will assume responsibility.

2.17.2.2. Transition of software and licenses.

2.17.2.3. Preservation and transition of all records, reports, and documents (both hard copy and electronic) that were drafted or used in the performance of this contract.

2.17.2.4. Coordination and complete disposal, cleanup, and transfer of all materials according to applicable laws.

2.17.2.5. Location of all archived programs and systems literature and how they are used.

2.17.3. NLT 30 days prior to the contract end date, the Contractor shall provide a transition plan that will facilitate the transitioning between Contractors without disruption in services.

The plan shall identify any unresolved deficiencies, outstanding deliverables, and details on how the unresolved items will be completed prior to the end of the period of performance.

2.17.4. Deficiency List Completion and Withholding of Final Payment: The Government may create a deficiency list of unmet contractual requirements at or near the time of termination of the contract. The Government may employ the services of another Contractor in the development of the list and upon completion provide the Contractor with a copy of work not completed, to include the monetary value the Government has assigned for each item. The Government retains sole discretion over whether to charge the Contractor for the monetary value of the list in whole or in part or to request corrections by the Contractor. If the Government elects to request corrections by the Contractor, the Contractor shall have until the end of the contract period to perform such corrections and may invoice for funds withheld on acceptance of the corrections by the Government. Nothing in this Section shall be construed to limit the Contractor’s liability or restrict the Government from reporting unsatisfactory or problematic performance by the contactor.

2.18. Government Furnished Equipment (GFE)/Government Furnished Property (GFP) will be determined at the TO level. GFE is expected to be provided under this contract, specified in TOs. If the Government does provide the Contractor with basic equipment and property, the Contractor shall keep an inventory of GFE/GFP, which shall be made available to the COR or CO upon request. The Contractor shall manage, maintain, and control all GFE/GFP in support of this contract and subsequent TOs in accordance with the clause at FAR 52.245-1. All Government-Furnished Equipment (GFE) and/or Government-Furnished Property (GFP) provided to the Contractor to perform work under this TO shall be returned to the Government at the end of the period of performance.

2.19. Government Furnished Information (GFI): The Government will provide GFI (e.g., technical data, applicable documents, plans, regulations, specifications) as required in TOs.

The Government expressly reserves the right to add, delete, or modify at its exclusive discretion any access rights at any time, during contract performance, based on TO requirements.

2.19.1. The Government will provide the Contractor with access to all computer and network hardware and software necessary to fulfill the requirements of TOs awarded. The Contractors shall ensure that all GFI provided for their use shall be secured. All training materials, policies, procedures, timelines, electronic work products and/or other documentation, created in support of this contract and/or provided by the Government are the property of the Government.

2.20. Contractor Furnished Property and Services: The Contractor shall furnish necessary supplies, parts, materials, tools, support equipment, labor and vehicles required to perform operations required under this contract, except those items or services specifically identified as Government furnished. Contractor furnished property, not otherwise deemed Contractor-acquired property to which the Government has title, shall be clearly identified as such so that it is immediately distinguishable from Government-furnished property and to the extent practicable not intermingled with Government property.

Section 3

3. Final Invoice: Invoices for final payment must be so identified and submitted NLT 60 calendar days from task completion and no further charges are to be billed. A copy of the written acceptance of task completion must be attached to final invoices. The Contractor shall request from 338TH ESS an extension for final invoices that may exceed the 60-day time frame.

3.1. Certification for Payment: The Government reserves the right to require certification by a PM/COR before payment is processed, if necessary.

3.2. Order Close-out Procedures: The Contractor shall:

3.2.1. Submit a final invoice NLT 60 calendar days after the end of the Performance Period.

3.2.2. Validate and submit all invoices within this period. The contracting officer will not extend the period of performance, or the invoice submittal period to wait on Subcontractors to bill the prime Contractor.

3.2.3. Control and account for all time by their own personnel and their Subcontractor or Contractor Team Arrangement (CTA) personnel to allow for timely billing IAW with the terms expressed in this section. All rates are negotiated at the time of award.

3.2.4. After the final invoice has been paid the Contractor shall furnish a completed and signed Release of Claims form to the Contracting Officer. This release of claims is due NLT 15 calendar days to the Government, at the end of each performance period, after all payments have been completed. No rates agreed to under the terms of TOs is subject to DCAA or other “final” audited rates.

Section 4

4. Specific Tasks:

4.1. Task 1: The Contractor shall develop complete Instructional Media Design Package (IMDP) and Interactive Multimedia Instruction (IMI): Both IMDP and IMI shall include storyboard, course creation production, course content modification/upgrades for synchronous and asynchronous instructor led distance learning and any additional items identified in the

TO.

4.1.1. Distance learning Task Order Request for Proposals that include storyboarding requirements shall be issued in one of the following two formats:

4.1.1.1. Format A: Three Requirement Categories: Urgent, requires a completed/accepted storyboard NLT 90 days of requirements submission; Priority, requires a completed/accepted storyboard NLT 150 days of requirements submission; Standard, requires a completed/accepted storyboard NLT 210 days of requirements submission.

4.1.1.2. Format B: IMI Interactivity Level I, IMI Interactivity Level II, IMI Interactivity Level III, and IMI Interactivity Level IV (See Appendix B – Interactivity Level Definitions).

4.1.2. The Contractor shall complete Front-End Analysis (FEA) and content design services to develop an Instructional Media Design Package (IMDP) storyboard that allows the Government to develop an online hosted distance learning course.

4.1.2.1. The Contractor shall provide FEA on each of the specified distance learning course requirements to the Government COR. The Contractor shall collect problem statements, functional requirements, current strategies, learning outcomes, learning objectives, interactivity requirements, and target audience from Government stakeholders identified in the TO. The Contractor shall perform a case study for each requested mode of content delivery.

4.1.2.2. After completing FEA, the Contractor shall provide three standalone viable options to the Government via CDRL directions. Each option shall include an assessment of media feasibility, cost-benefit analysis, and delivery and deployment analysis. The Government will select and return to the Contractor, within 15 business days, a decision on which option the Contractor should execute.

4.1.2.3. Upon Government option selection, the Contractor shall provide the COR final storyboards, charts, and functional diagrams in both digital and hard copy format NLT 10 business days. All source files associated with the content creation processes shall be provided to the COR on each TO upon delivery of final, accepted deliverables.

4.1.2.4. The IMDP shall include a collection (e.g., storyboards, concept art, flowcharts, screenplays, game scripts, simulator scripts, prototypes, proofs of concept) that fully convey the Contractor’s professional guidance on how to meet the course learning objectives, utilizing the end-user’s systems and devices capabilities.

4.1.2.5. The Contractor’s IMDP shall provide the design for a fully functional, interactive learning experience that meets the desired learning outcomes required by the course requirements owner identified in the TO. The Contractor shall ensure all deliverables are designed and optimized for presentation on Government furnished and end-users’ personally owned devices (approved desktops, laptops, tablets, phones) regardless of connecting network.

4.1.3. The Contractor shall design and implement online course IMI based on Government COR supplied TO storyboards. The proposed courseware shall:

4.1.3.1. Meet the learning objectives in accordance with the Government supplied storyboards.

4.1.3.2. Demonstrate mastery in distance learning courseware design and assessment with an approach that is effective, engaging, and sufficiently varied to retain learners’ interest over the total course duration.

4.1.3.3. Leverage varied applications of educational technology to include simulations, gaming (Augmented Reality (AR) or Virtual Reality (VR) to enhance real-time participation with the learner), video (including high-definition video), interactive text, collaboration with other learners (group projects, group discussions, team learning), MP3 files.

4.1.3.4. Provide assessment mechanisms in the course that guides learning (formative) and allows for certification of module completion (summative). Where appropriate, the assessment mechanisms shall include pre-test (test-out) capabilities when mastery of a topic is displayed.

In accordance with competency-based learning, certification of learning shall include performance-based certification and not solely based on testing.

4.1.3.5. Utilize the appropriate technical standards, software, and version (e.g., SCORM 1.2 or SCORM 2004 3rd or 4th Edition), as specified in the TO, with interpretation based on Rustici Engine v2013.2 or the newest DoD approved version and shall not use Adobe Flash content.

4.1.3.6. Utilize the available multimedia standards (e.g., JPG, PNG, GIF, BMP, MP4, PDF).

IMI courseware and provider (Government or Contractor) as identified in the TO.

4.1.3.7. Meet Section 508 Compliance (Level AA and WCAG 2.0).

4.1.3.8. Function on the applicable IT configuration of the Government’s intended audience.

4.1.3.9. Meet the specified level(s) of interactivity (I-IV) as requested via individual TO (See Appendix B).

4.1.4. The Contractor shall provide a Project Management Plan for course development to the Government COR NLT 20 business days after performance starts.

4.1.5. The Contractor shall provide a User Acceptance Test (UAT) Plan to the Government COR via TO CDRL directions, and NLT prior to testing in pre-production and production environments. All Test Plans and acceptance criteria shall be approved by the Government COR and the final UAT plan shall take place in the production (actual) environment.

4.1.6. The Contractor shall provide meeting minutes in accordance with TO CDRL directions.

4.1.7. The Contractor shall provide status briefings to the COR regarding quality assurance, progress/status and project reviews in accordance with TO directions. The briefings shall include storyboards, descriptions, and/or scripts sufficient to clarify the Contractor’s professional guidance on how the learning objectives shall be achieved (prior to full production).

4.1.8. The Contractor shall provide course configuration service management support and course/content onboarding technical support including advice and assistance to course/content developers, designers, and subject matter experts in the design, development, and maintenance of interactive multimedia instruction required for successful course/content hosting on the applicable IT configuration of the Government’s intended course management system.

Contractor personnel shall be required to access (granted by the environment administrator) the hosting environment to load and remove courses as required. The system may be cloud based (MS Azure, Amazon Web Service, DISA Cloud) or hosted on terrestrial servers.

4.1.9. The Contractor shall utilize industry standards and technologies to support course/content delivery requirements. When migration to a new hosting location is required, a written migration schedule shall be submitted in accordance with the TO CDRL.

4.1.10. The Contractor shall remedy course/content loading issues on schedule as defined by the TO.

4.1.11. The Contractor shall support course owners with information regarding resources available on the open market based compatible with technical specifications and content standards for the AETC hosted learning management system.

4.1.12. The Contractor shall support the development of course owner guides, and training sessions (both online and in classrooms).

4.1.13. Required Experience & Education: Corporate and/or key personnel experience requirements in the use of appropriate industry content standards/technologies, (e.g., SCORM

1.2 and 2004 1st, 2d, 3d, 4th editions), API (e.g. xAPI, CMI5), HTML (e.g. HTML 4, XHTML, HTML 5, XML, JSON, JavaScript, Microsoft Silverlight, Oracle Java, cascading style sheets (CSS1-3)), Section 508 of the Rehabilitation Act of 1973, training development tools (e.g., Lectora, Captivate, and Animate), and cloud-based learning management systems will be identified in each TO.

4.2. Task 2: Distance Learning Analysis and Program Management: The Contractor shall:

4.2.1. Provide overall management support of the AETC training mission and accomplish all tasks associated with program management of TOs. Additionally, the Contractor shall provide management oversight to ensure contractually specified tasks are relevant and coincide with the mission objectives of AETC.

4.2.2. Serve as the focal point for managing TO contractual activities including programming training events and required courses, AFSC initiatives, and other project activities. Specific AFSC and training requirements details will be provided at the time of individual TO requests for proposal.

4.2.3. Use Project Management Body of Knowledge (PMBOK) (or other DoD accepted standards) and industry standards to integrate work and performance management functions into the COR approved Project Management Plan.

4.2.4. Develop all documents for training operations including contracted manpower, associated training contracts, and AETC projected student loads.

4.2.5. Ensure all training recommendations are conducted in accordance with established AETC policies and procedures (www.e-publishing.af.mil). Specific policies and procedures will be provided at the time of individual TO requests for proposal.

4.2.6. Research and recommend appropriate training venues and associated costs for all contractually required training support.

4.2.7. Develop, maintain, and update AFSC training curriculum and syllabi in accordance with standard AETC training syllabi format (to be provided by the COR).

4.2.8. Ensure training curriculum and syllabi are standardized AF-wide incorporating lessons learned, emerging technologies, and joint service “best practices.” Specific information will be provided at the time of individual TO requests for proposal.

4.2.9. Develop communications, information, and/or briefings for various Air Force and DoD agencies and their leadership concerning training program requirements and issues in accordance with TO and associated CDRL. Briefing correspondence and slides are due to the Contracting Officer Representative (COR) for final review and acceptance NLT five (5) business days prior to the presentations being made.

4.2.10. Provide technical support, planning, consultation, analysis, and expert advice to establish, maintain and improve Air Force Training.

4.2.11. Assess the feasibility of integrating technology, real world threats, operations and lessons learned into training plans, and determine the impact of incorporating changes to the curriculum including cost and schedule implications and provide recommendations to the COR as directed by TO.

http://www.e-publishing.af.mil/

4.3. Task 3: Training Instructor, Syllabi Management and Competency Support Services (On site or Remote as Applicable): The Contractor shall:

4.3.1. Provide instructor personnel that are graduates of a DoD basic instructor course and flight instructors that are graduates of formal flying training instructor course as identified in individual TOs. Personnel shall possess knowledge of military technical training, resource management, and Air Force training processes, programs, and requirements. Instructor personnel shall meet or exceed experience level requirements defined in the individual TO.

4.3.2. Serve as the point of contact for organizing and tracking training and syllabi management for all training developed and delivered under awarded TOs.

4.3.3. Develop course of instruction and syllabi program plans and milestones (format and delivery specified on TO CDRL) to provide accurate and timely analyses and program planning compliant with TO directives and milestone requirements.

4.3.4. Ensure all capabilities documents are prepared in accordance with standards and schedules defined in TOs to meet contractual training program requirements.

4.3.5. Develop, maintain, and update AETC training curriculum and syllabi in accordance with standard AETC training syllabi format NLT 30 days of notification provided by the COR.

4.3.6. Develop and implement a Competency Program Management Plan, approved by the COR, tailored to competency, force development missions, and AETC requirements as specified in the TO.

4.3.7. Incorporate lessons learned from previous TOs and those provided by the COR into all current and planned work efforts, and provide any new lessons learned to the COR.

4.3.8. Develop project risk analysis and provide support and recommendations in resource or task conflict resolution. This risk analysis shall be kept current through the duration of the Period of Performance and delivered to the COR as indicated in the TO.

4.3.9. Create an industry-standard project plan to standardize competency development projects. The project plan shall capture all major phases of competency development and any specific tasks required to accomplish project goals. The project plan shall be revised and approved by the COR based on project needs as determined by the Government COR.

4.3.10. Develop communications plans, meeting agendas and meeting minutes as required by the TO. The Contractor shall create templates for these documents to be utilized by the project manager and Government. Government to agree upon format within 30 days of contract start.

4.3.11. Provide briefings on behalf of AETC to General Officers or a DoD equivalent level audience. The Contractor shall provide status briefings and support materials.

4.3.12. Develop competency-based curriculum for AETC mission partners and provide instructions and guides on how to implement this curriculum for use as defined in the TO.

4.3.13. Provide TO professional support services to build, evaluate, and make recommendations on how to improve competency education and training curriculum. Support shall include strategic, DAF-level evaluation and review of competency curriculum based on expertise, experience, doctrine, and apply to emerging requirements.

4.3.14. Develop and facilitate train-the-trainer curriculum to educate faculty and staff on learning modalities for on site or distance learning using the appropriate or prescribed learning management system and provide expertise in the use of qualitative and/or quantitative methods to include the Instructional Systems Design (ISD) process to develop online and blended competency curriculum programs. The Contractor shall develop distance learning and blended learning-related briefings and other correspondence, defined by TO, to stakeholders for release and presentation by Government personnel.

4.3.15. Provide industry recognized professional organizational psychology technical support services, including large-scale doctoral-level analysis and research, with AETC-wide scope and responsibility for assessment of foundational competencies and force development needs.

The Contractor shall apply psychology, research methods, statistics, and psychometrics expertise to senior leadership on development, validation, assessment, and implementation of foundational and occupational competencies. The Contractor shall develop research and analysis plans and support execution of related projects.