STATEMENT OF WORK

2026 CHARLESTON AIRSHOW

TICKETING, PARKING, TRAFFIC AND LOGISTICS MANAGEMENT

1.0 DESCRIPTION OF SERVICES / GENERAL INFORMATION

1.1. Scope

The Charleston Airshow requires the services and consultation of a professional agency to provide comprehensive ticketing, parking, traffic management, and logistics. The goal is to ensure the safe and efficient operation of the 2026 Charleston Airshow, effectively regulate attendance, disseminate timely information to customers, and project a professional image.

The event will be held from Friday, 01 May, through Sunday, 03 May 2026. Parking and logistics services are required for all three days. Ticketing services are required for Saturday, 02

May, and Sunday, 03 May. Ticketing is not required for the Family Day on Friday, 01 May

2026, as attendance will be controlled through Department of Defense/War ID cards.

Maximum attendance for the ticketed days will be set at 12,500 passes for Saturday, 02 May, and

12,500 passes for Sunday, 03 May.

1.2. Background

The Airshow will require the contractor to successfully manage traffic and parking for a large event of over 30,000 spectators that stresses the maximum capacity of the installation. The contractor must work to successfully coordinate with local area authorities (e.g., Police, Sheriffs, Highway Patrol, Department of Transportation), and federal government stakeholders. The contractor shall be required to manage a team of over 200 volunteer parking attendants.

2.0 SERVICE REQUIREMENTS

The contractor shall provide all services, staffing, equipment, and technology to perform all duties listed in this Statement of Work. All quotes shall be inclusive of all service requirements, including travel and lodging expenses.

2.1. Ticketing Operations Requirements

• Ticketing Portal: Provide a ticketing portal website to be incorporated into the official

Charleston Airshow website (www.airshowcharleston.com). The portal must offer a clear method for customers to register for a free base pass required for entry on 02 May and 03

May 2026.

• Passes: The system must deliver a digital pass to attendees that can be easily printed for presentation at entry points. The system must support multiple pass types, including free general admission parking passes, premium parking passes, and handicapped parking passes.

The system must also accommodate the creation and distribution of distinct passes for

Airshow staff, volunteers, and concessionaires, which should be color-coded or otherwise marked to correspond with their designated parking areas - e.g. "Staff Parking".

• Customer Support: Provide a customer support interface via email or chat from 0800-1700

EST, running from three days after contract award through 2000 hours on 03 May 2026. A fact sheet shall be provided to assist with common questions.

• Communication Campaigns: Provide email and text campaigns leading up to and during the event to educate and remind ticket holders of airshow details, including dates/times, gate directions, prohibited items, and day-of changes due to weather.

• Database Management: The Charleston Airshow will maintain all rights to the database and collected information. The contractor will assist in database maintenance to reduce duplicates and manage pass reusability if a customer cannot attend. The database will be reviewed by the contractor and the Airshow committee one week prior to the event (on or before 24 April

2026).

• Real-Time Data Access: Provide a mechanism for designated Charleston Airshow committee members to view live, real-time ticketing and registration data as needed.

2.2. Parking, Traffic, and Logistics Operations

• Event Logistics Plan (ELP): The contractor shall coordinate with the government to develop a comprehensive Event Logistics Plan. The contractor is responsible for delivering a draft ELP as a deliverable no later than 01 March 2026. Upon government review and edits, the contractor shall deliver a final, approved ELP no later than 01 April 2026. The contractor will then execute all traffic, transportation, and parking management as directed by this final

ELP.

• Traffic Management: Working with local law enforcement and the 628th Security Forces

Squadron, serve as the parking operations manager, directing when traffic control points shift to relief routes in real time. Ensure safe and timely travel to and from designated parking lots.

• Peak Traffic: Peak traffic periods are anticipated from 0900 to 1300 and 1400 to 1700. The contractor shall make every effort to execute the ELP in a manner that allows the last egressing vehicle to exit the base within 90 minutes of intended departure.

• Parking Lot Management: In accordance with the ELP, clearly mark all parking areas using government-provided spray chalk and signage.

• Equipment Placement: Ensure placement and removal of traffic cones and signage each day to permit normal base operations before and after the show, with the assistance of volunteers.

• Security Coordination: Coordinate with the 628th Security Forces Squadron to ensure all attendees are directed to and reasonably prevented from bypassing security screening and magnetometers after parking.

2.3. Staffing and Training

• Event Managers: Provide a minimum of five (5) event managers to be on-site beginning no later than 30 April 2026 and continuing through 03 May 2026 to oversee operations and assist with training.

• Volunteer Training: Personally train all volunteers required to staff traffic control points and all parking areas for both inbound and outbound traffic.

• Scanner Training: Provide training for a minimum of 32 JB CHS personnel on the operation of the high-speed ticket scanners.

2.4. Equipment

• Contractor-Furnished:

• Scanning Technology: To provide the most seamless traffic experience for guests, the contractor shall provide all necessary technology, including but not limited to, license plate readers and handheld scanners. The contractor must provide, at a minimum, 32 high-speed handheld scanners capable of supporting a traffic flow of 4,500 cars/hour.

Each handheld scanner must have its own independent wireless mobile connection and signal for each vehicle entry point.

• Government-Furnished:

• The government will provide all required general equipment as identified in the ELP

(e.g., traffic cones, safety vests, radios, golf carts, chalk, barriers, etc.).

• The government will purchase and create all traffic direction signage. The contractor is responsible for using volunteers to place signage properly and take it down as needed, ensuring all items are accounted for and returned in good working order.

3.0 PERIOD OF PERFORMANCE

• Ticketing & Customer Support: Services shall begin within 3 days of contract award and continue through 2200 hours on 03 May 2026.

• On-Site Operations: The contractor shall execute the ELP on-site from 01 May 2026 through 03 May 2026 between approximately 0600-1800 daily, or until all non-DoD personnel have egressed. Event managers must be available no later than 30 April 2026 for event-specific training.

4.0 MANAGEMENT AND COORDINATION

• The contractor shall coordinate with the Charleston Airshow committee to tailor the ticketing portal and overall plan.

• The contractor shall attend phone conferences to assist the Airshow committee with planning efforts.

• The contractor shall be responsible for compliance with the ELP and for the direct supervision of all traffic control points, parking lots, and any operations surrounding the requirements in this Statement of Work.

4.1. Service and System Integration

The Contractor is responsible for ensuring the seamless integration of all services and systems required by this Statement of Work. This includes, but is not limited to, the full interoperability of the ticketing system (Section 2.1) and the parking, traffic, and logistics operations (Section

2.2). The Contractor must ensure that all systems and technologies are fully compatible and that relevant data can be shared between all operational components. Any ticket scanning equipment used for parking and entry control must be able to validate all passes issued by the ticketing portal to ensure smooth traffic flow and a positive attendee experience.

5.0 SECURITY REQUIREMENTS

• All contractor employees must pass a background check to obtain a base access pass.

• All personnel must possess valid identification as specified (State driver's license, ID card, birth certificate, Green Card, Work Visa, etc.).

• All contractor employees shall carry contractor-issued photo identification and always comply with all base security measures. This includes vehicle/goods searches and identification checks.

• The contractor is responsible for the actions of all its employees and any sub-contractors.

• Weapons and illegal controlled substances are strictly prohibited on JB CHS. Contractor personnel found in violation are subject to apprehension, criminal charges, and debarment.

6.0 INCLEMENT WEATHER AND EMERGENCY PROCEDURES

• In the event of inclement weather or an emergency, the contractor shall assist the Charleston

Airshow committee by sending texts and emails to attendees with updated instructions. The contractor shall also assist in evacuating vehicles from the installation as directed by wing leadership.

7.0 HISTORICAL DATA

• The following reflects vehicle pass data from the 2022 & 2024 Charleston Airshows:

2022 & 2024 Vehicle Pass Data

Distributed Attendance Percent Claimed

2022 2024 2022 2024 2022 2024

Saturday 8,495 10,250 6,208 6,399 73% 62%

Sunday 8,500 10,250 6,009 5,002 71% 49%

NOTE: Weather Sunday