Atch 01 - Statement of Work.pdf

Attachment 01 – Statement of Work

On-Site Toner Cartridge Replacement

The Iowa Army National Guard (IA ARNG) requires delivery of replacement toner cartridges, used cartridge recycling, testing, light maintenance, and monthly reporting for multiple brands and models of network printers located at selected armories and facilities throughout Iowa (a list of printers and locations are provided in Exhibit 1, and estimated cartridge usage is provided in Exhibit 2).

The Government also requires deliveries of replacement toner cartridges on an as-needed basis for a period of 12 months after contract award.

Contractor shall deliver and install replacement toner cartridge(s) within two (2) business days after receipt of request from the Unit POC. All installation and services shall be performed by certified technicians. The following testing, light maintenance, and record keeping shall be performed after replacement cartridge(s) are installed:

Print quality Printer page count Cleaning of cooling fan Record page count for Monthly Report Identify printers that are in need of further repair/services and notify Unit POC

Replacement Cartridge requirements:

High-volume cartridge, if available for printer model Cartridges are one-for-one exchange Extra cartridges require prior approval by the Deputy Chief of Staff for Information Management

(DCSIM) on a case by case basis. Extra cartridges will be installed by the Unit POC. The contractor shall not deliver extra cartridges unless authorized by the Contracting Officer via a modification to the contract.

All cartridges shall be guaranteed and free of defects, and maintain print quality for the expected life (page count) of the cartridge o OEM or equivalent cartridges are acceptable o Remanufactured toner cartridges are preferred, but if not available, new toner cartridges made with recovered materials are acceptable

Contractor shall deliver replacement toner cartridge(s) between the hours of 0800 -1630 on Monday through Friday, except on recognized U.S. Federal Holidays listed below or when the Government facility/installation is closed due to local or national emergencies, administrative closures, or similar Government directed facility/installation closings.

Recognized U.S. Federal holidays are as follows:

New Year’s day: January 1st

Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Juneteenth National Independence Day: June 19th Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day: December 25th

Toner cartridge delivery locations include Camp Dodge campus and Joint Forces Headquarters in Johnston, Iowa; Des Moines Air Base in Des Moines, Iowa; and IA ARNG facilities in Iowa City, Cedar Rapids, Waterloo, Fort Dodge, and Boone, Iowa.

Contractor shall provide phone support to DCSIM personnel, and to unit POCs. Contractor’s representative shall record caller’s name, call-back number, printer model, and location. Voice messages shall be returned in no less than four hours.

Contractor shall only respond to calls requesting replacement toner cartridges; calls for technical support shall be routed through the G6 call center. CW2 Andrew Weers, 515-252-4340 or andrew.j.weers.mil@army.mil.

Contractor shall provide a monthly report, no later than five (5) business days after the end of each month to IA ARNG DCSIM representative. CW2 Andrew Weers, 7105 NW 70th Ave., Johnston, IA 50131-1824;

Fax to 515-252-4594; or email andrew.j.weers.mil@army.mil.

Monthly report shall include the following information:

Type of printers serviced Printer name of machine serviced (Example: NGIAPRDCSIMHQ03) Page count of each machine serviced Date(s) of toner delivery and service Type of replacement cartridge, location, point of contact, and phone number of requestor

Environmental Protection Agency, Comprehensive Procurement Guidelines Toner Cartridges:

Toner cartridges are used in laser printers, photocopiers, fax machines and microphotographic printers.

When the toner cartridge is spent, it can be returned to a remanufacturer or the manufacturer to be refilled, refurbished and cleaned for resale.

EPA's Recovered Materials Advisory Notice (RMAN) recommends that procuring agencies establish procedures and policies that give priority to remanufacturing the agencies' expended toner cartridges.

EPA recommends that, under such policies and procedures, agencies procure remanufacturing services for expended cartridges and, when such services are unavailable or not practicable, obtain remanufactured toner cartridges or new toner cartridges made with recovered materials from product vendors.

For more information on EPA's product research on printer ribbons, please see the Technical Background Document for RMAN II.

Exhibit 1 Printer Models and Locations

PRINTER MODEL:

B O

O N

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C A

M P

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G E

C D

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C E

D A

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P

ID

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B A

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F O

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D

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G E

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A C

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J F

H Q

W A

T E

R L

O O

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T A

L S

HP Color LaserJet CP3525 1 1

HP Color LaserJet CP4025 1 1 2 4

HP Color LaserJet CP4525 1 2 1 5 1 10

HP Color LaserJet M452 1 1 2

HP Color LaserJet M454dn 1 1

HP Color LaserJet M553 1 14 1 3 5 3 27

HP Color LaserJet M554 1 4 1 4 1 11

HP Color LaserJet M651 1 1 HP Color LaserJet MFP M577

1 1

HP Color LaserJet M451dn 1 1 2 4

HP Color LaserJet M575dn 1 1

HP LaserJet MFP M525 2 6 1 1 1 1 12

HP LaserJet M402dn 24 2 1 1 11 39

HP LaserJet MFP M527 1 3 4

HP LaserJet MFP M528 1 1

HP LaserJet P3015 1 1 1 1 6 1 11

HP LaserJet P4015 9 2 3 1 15

Canon Fax 104 5 2 1 8

Brother Intellifax 2840 2 2 4

7 72 7 3 4 8 48 8 157

Printers and locations are subject to change

Exhibit 2 Estimated Toner Cartridge Usage

Printer Model No. Cartridge No. Projected Usage

HP Color LaserJet CP3525 CE250 8

CE251 10

CE252 15

CE253 9

HP Color LaserJet M451dn CE410 12

CE411 9

CE412 8

CE413 8

HP Color LaserJet M553 CF360 18

CF361 12

CF362 10

CF363 11

HP Color LaserJet M554 W2120 12

W2121 11

W2122 10

W2123 10 HP Color LaserJet M651 CF320 1

CF331 1

CF332 1

CF333 1

HP Color LaserJet M575dn CE400 1

CE401 1

CE402 1

CE403 1

HP LaserJet MFP M525 CE255 12 HP LaserJet M402dn CF226 25 HP LaserJet MFP M527 CF287 7 HP LaserJet P4015 CC364 3

Brother Intellifax 2840 TN420 18

Canon Fax 104 CANON 104 3 HP Color LaserJet M454dn W2020 1 W2021 1 W2022 1 W2023 1

HP LaserJet MFP M528 CF289 2