AR I.A.02 - PWS - HFACS V5.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Human Factors Analysis Classification System (HFACS) Training

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform each HFACS training seminars as defined in this PWS.

1.1.1 Objectives: Deliver one (1) HFACS training seminar in order to prepare participants to pass the HFACS exam and produce the requisite work product to achieve the “Certified” HFACS Professional certification.

1.2 Background: HFACS is one of the four classes for Certified Accident Investigation Program. National Guard (NG) Supplement 1 to Army Regulation (AR) 385-10, 3-14, The Army Safety Program, provides specific guidance to the Army National Guard (ARNG) for Safety Program activities and operations. Chapter 3, section 4 outlines the ARNG Certified Accident Investigation Program (CAIP) to conduct installation level, on-duty Class A-C accident investigations. CAIP personnel are trained and certified in the following areas: (1) Board President Course, (2) Transportation Safety Institute (TSI) Accident Investigation Course (3) the Human Factors Analysis Classification System (HFACS), and (4) the ARNG Aviation/Ground Accident Investigation Exercise (Boneyard Course).

1.3 Period of Performance (PoP): The Period of Performance shall be one (1) HFACS training seminar conducted July 12-13, 2025.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0800-1700 on the dates and locations established in paragraph 5.1 of this performance work statement. The contractor will not perform services on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 RESERVED.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 RESERVED.

1.4.5.1.1 RESERVED.

1.4.5.1.2 RESERVED.

1.4.5.1.3 RESERVED.

1.4.5.1.4 RESERVED.

1.4.5.1.5 RESERVED.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 RESERVED.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 RESERVED.

1.4.5.6.1 RESERVED.

1.4.5.6.2 RESERVED.

1.4.5.6.3 RESERVED.

1.4.5.6.4 RESERVED.

1.4.5.6.5 RESERVED.

1.4.5.7 RESERVED.

1.4.5.8 RESERVED.

1.4.5.9 RESERVED.

1.4.5.10 RESERVED.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 RESERVED.

1.4.5.13 RESERVED.

1.4.5.14 RESERVED.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 RESERVED.

1.4.6.1.1 RESERVED.

1.4.6.1.2 RESERVED.

1.4.6.1.3 RESERVED.

1.4.6.2 RESERVED.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses and qualifications for teaching the HFACS course. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.)

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 RESERVED.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 RESERVED.

1.4.13 RESERVED.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 RESERVED.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: RESERVED.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include facility, audiovisual equipment, and other items necessary to maintain a classroom environment.

3.2 Materials: Not Applicable - None

3.3 Equipment: Not Applicable - None

3.4 Services: Not Applicable - None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 RESERVED.

4.3 RESERVED.

5.0 Requirements:

5.1 Background: National Guard (NG) Supplement 1 to Army Regulation (AR) 385-10, The Army Safety Program, provides specific guidance to the Army National Guard (ARNG) for Safety Program activities and operations. Chapter 3, section 4 outlines the ARNG Certified Accident Investigation Program (CAIP) to conduct installation level on-duty Class A-C accident investigations. CAIP personnel are trained and certified in the following areas: (1) Board President Course, (2) Transportation Safety Institute (TSI) Accident Investigation Course (3) the Human Factors Analysis Classification System (HFACS), and (4) the ARNG Aviation/Ground Accident Investigation Exercise (Boneyard Course).

5.1.1 Description: The HFACS framework has been used within the military, commercial, and general aviation sectors to systematically examine underlying human causal factors and to improve aviation/ground accident investigations. The HFACS system has direct application in Accident Investigation and Analysis, Risk Reduction Safety, Quality and Productivity improvement and is considered the “Gold Standard” in human factors analysis and classification. This intensive 2-day seminar provides ARNG-specific training in the application of innovative methods for managing human error that are scientifically derived, empirically tested, and proven in the field. Participants will learn how to turn errors into information, information into knowledge, and knowledge into effective error management solutions. The HFACS course provides a combination of professional, classroom and field experience using the HFACS system. The course prepares participants to achieve two levels of Certification - 1) the “Associate” HFACS Professional (AHP), and 2) the “Certified” HFACS Professional (CHP). This knowledge and experience will prepare participants to pass an online exam and produce the requisite work product to achieve the “Certified” HFACS Professional certification.

5.2 The contractor shall:

5.2.1 Provide an intensive 2-day seminar, typically held on Saturday and Sunday, with ARNG-specific training in the application of innovative methods for managing human error that are scientifically derived, empirically tested, and proven in the field. Participants must learn how to turn errors into information, information into knowledge, and knowledge into effective error management solutions.

5.2.2 The HFACS course must provide a combination of professional, classroom and field experience using the HFACS system. The course shall prepare participants to achieve two levels of Certification: the “Associate” HFACS Professional (AHP) and the “Certified” HFACS Professional (CHP).

5.2.3 The course shall prepare participants to pass an online HFACS exam and produce the requisite work product to achieve the “Certified” HFACS Professional certification.

5.2.4 Course instructor will ensure that the course material covers these terminal learning objectives and that attendees are following on the material taught by delivering check on learning questions on each subject.

5.2.5 Terminal Learning Objectives: Course shall provide skills to integrate human factors and system safety concepts into the root cause analysis (RCA) or accident investigation process, utilize the Human Factors Analysis & Classification System (HFACS) to identify systemic causes of human error during RCA, develop novel correction actions for improving safety using the Human Factors Intervention Matrix (HFIX) and FACES tool, and obtain HFACS Professional Certification.

5.2.6 Contractor shall generate and provide a roster of the attendees to the Arkansas National Guard Safety & Occupational Health Manager upon class completion (no later than 3 business days). The roster shall include rank, name, email, state, and duty position of each Service Member (SM) attending the course. Contractor shall maintain all attendance records (electronically and on hard copy), for a period of one year from the time of course completion.

5.2.7 Contractor shall provide an HFACS certificate of training to all attendees awarding 16 continuous learning points (clp).

5.2.8 Contractor shall provide all equipment, course material, IT equipment (computer) and presenting software, supplies and/or materials necessary to teach the course in accordance with the proposed learning methodology. Contractor shall set-up and breakdown all equipment before and after class. The Government will only provide the venues / classroom.

5.2.9 Contractor shall have a course critique conducted at the end of class for all students to provide feedback.

5.2.10 Contractor shall have HFACS qualified personnel teaching the HFACS course in accordance with paragraph 1.4.7 (Special Qualifications).

5.2.11 Contractor shall arrive ahead of course start time to set up all equipment needed for conducting the class on time. Each class will start at 0800 every day. Instructors shall arrive no later than 15 minutes earlier to set up their equipment and course material. In the event of the Contractor cannot conduct the course as scheduled they shall notify the government COR immediately.

5.2.12 Schedule: The Contractor shall provide the course in accordance with the schedule provided under Technical Exhibit 3.

5.3 Service Contract Reporting:

5.3.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.3.2 The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

5.3.3 The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1-September 30).

5.3.4 The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (Paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce Improvement Program 12/19/2005 (Change 4: 11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors 03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 25-2

Information Assurance 04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 530-1

Operations Security 09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 525-13

Antiterrorism 12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b) 06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

2 full days (no less than 8 hours per day) of intensive ARNG specific training on HFACS.

100% Inspection on every class.

The instructor is expected to incorporate check on learnings methods to ensure that attendees are following and understanding the terminal learning objectives.

The standard is the contractor complies with this 100%.

5.2.6

Contractor shall set-up and breakdown all equipment before and after class.

Government will only be responsible for providing the classroom venue with seats, tables, and audiovisual equipment for each class at the locations set forth in Technical Exhibit 3.

TECHNICAL EXHIBIT 2

Deliverables Schedule

1.4.5.4 iWATCH Training Certificates

1.4.5.11 OPSEC

Training Certificates

TECHNICAL EXHIBIT 3

Schedule / Place and Performance of Services:

Ver. October 2022