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6.3.1, Facility Security Manual Section 6 – Construction Contractors Attachment 6-A

APPENDIX G

Contractor Tool Inventory

A copy of this form is to be maintained at the Sally Port/Gate, after approval.

Contractor’s Name: Date:

D.G.S. Project Number: _____________________

TOOL LIST

INCLUDING SMALL EQUIPMENT

LOCATION WHERE TOOLS ARE SECURED

WHEN NOT IN USE

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

CONTRACTOR’S Authorized Representative:

NAME PRINTED

SIGNATURE

APPROVED DISAPPROVED Date: _________ _____________________________________ Corrections Facility Maintenance Manager

APPROVED DISAPPROVED Date: _________ _____________________________________

DSFM/DSIS

Comments:

Distribution (After Approval/disapproval) Facility Manager Intelligence Captain Deputy Superintendent for Facilities Management Facility Maintenance Manager Deputy Superintendent for Internal Security, if applicable Facility Safety Manager Major-of-the-Guard Tool Control Officer

APPENDIX H

SERVICE LEVEL

MANAGEMENT

Table of Contents

1.0 Introduction

2.0 Scope

3.0 Roles & Responsibilities

3.1 Offeror Roles and Responsibilities

3.2 PADOC Roles & Responsibilities

4.0 Sevice Level Agreements

SLA #1: System Infrastructure and Services

SLA #2: Maintenance Services Response

SLA #3: Commission Payment and Reporting (Invoice Documentation)……………

Service Level Management

1.0 Introduction

The purpose of this document is to define the processes and procedures to be followed by the Offeror to meet the Service Level Agreements outlined herein between the Offeror and the PA Department of Corrections (PADOC). The Service Level Agreements shall be utilized by the Offeror to report agreed, measurable criteria for services that they commit to provide to the PADOC. The Offeror will measure, collect, record and provide its service performance results to PADOC beginning the effective date of the contract and continuing until such time as modified or cancelled by all parties to the contract. The Offeror understands that the PADOC Service Level Agreement (SLA) requirements may change in the future as the needs of service evolve.

2.0 SCOPE

The Offeror will perform all Services represented in the Service Level Agreements contained herein at or better than the minimum level of performance set forth and shall make an effort to achieve and maintain the target levels of performance. The Offeror’s goal is to provide exceptional service in all areas identified.

3.0 ROLES & RESPONSIBILITIES

3.1 OFFEROR ROLES AND RESPONSIBILITIES

� Monitor, measure, and report performance against the Service Level Agreements

� Measure all Service Levels sufficient to provide detailed, justified explanations of reported results

� Report performance to the PADOC on a monthly basis � Promptly investigate and remediate failures associated with all Service

Levels � Minimize reoccurrences of all performance-related failures for which it is responsible � Report any problems to the PADOC that appear likely to result in a failure to meet a Service Level Agreement requirement � Establish a Management team/structure, processes, and procedures to ensure effective management of Service Level Agreements and coordinate processes and procedures that impact the PADOC

� Designate a Manager who has the overall responsibility for delivery of the Services. The designated manager will:

o conduct technical and operational escalations o provide management and resolution of identified problems o resolve and addresses operational delivery issues o ensure adherence to performance targets o be responsible for overseeing service quality and incident management o function as the primary point of contact/interface for SLA performance, management, and problem resolution o Will work with the Offeror’s Governance Team to establish, manage, and meet Agreements, requirements, and expectations, and will ensure operational compliance with the SLAs.

� Establish a Governance Team to provide oversight and management of requirements and expectations.

3.2 PADOC ROLES & RESPONSIBILITIES

PADOC RESPONSIBILITIES INCLUDE:

� Monitor and evaluate reported performance against the Service Level

Agreements � Quickly identify and work to resolve issues that would negatively affect

Service Level Agreements for required levels of performance � Promptly report any problems that appear likely to result in system performance problems that may or may not impact the ability of the provider to meet Service Level Agreements

� Support technical investigations and remediation of failures associated with all Service Levels

� Assist to minimize reoccurrences of all performance-related failures

4.0 SEVICE LEVEL AGREEMENTS

SLA #1: SYSTEM INFRASTRUCTURE AND SERVICES

Service Level Category Telephone Availability

Service Level Objective To ensure that all telephones used to make outgoing calls are available for use by PADOC inmates.

Service Level Definition

Inmate telephone availability includes, any telephone used by inmates to make outgoing calls, is in working condition (housing, handset, keypad, handset cord, etc.), has dial tone and is operational to perform their assigned function. Offeror will ensure qualified technical staff is available 24 hours a day, 7 days a week, 365 days a year. Offeror staff will work with PADOC staff to resolve unexpected issues which impede the ability of inmates to make outgoing telephone calls to family and friends.

Service Measurement Availability

Metric Description The percent of availability of inmate telephones.

The system infrastructure elements are considered 100% available when they meet the requirements of the service level definition during designated required operational hours as determined by the PADOC. Those required operational hours are 06:00 AM to 23:00 PM daily, 365 days a year.

Metric Inclusions Includes all inmate telephones and associated equipment (handsets, cords, etc.) performing or supporting the ability of inmates to make out going telephone calls. All outages not included below in the Metric Exclusion category shall be considered unplanned and reported as such and shall reduce the percent availability

Metric Exclusions Preventive Maintenance: Any scheduled/preventive maintenance and/or testing of the inmate telephones.

Planned Special Outages: Outages for environmental or system changes that may impact availability outside the maintenance period will be planned and announced in advance and agreed to by the PADOC. Special outages for applications and/or systems managed by the Offeror will be coordinated by them in advance with the PADOC.

Minimum Service Level Commitment

99.9% up time per day

Target (Expected) Service Level Commitment

99.99%

Calculation

SLA #1: SYSTEM INFRASTRUCTURE AND SERVICES

Credit The PADOC shall receive a credit if the Offeror fails to meet the minimum service level commitments. That credit shall be payable to the PADOC within 30 business days of the date of the monthly service level report. The credit is assessed on a per institution basis when the contractor fails to meet minimum service level commitments.

Availability.

1. Working Inmate Telephone – If Offeror does not respond and repair a non-working inmate telephone within 72 hours - $100.00 per occurrence per institution up to a maximum of $1,000.00 per month (for all institutions).

Reporting Format/s Preferred Format: Microsoft Excel. Report format to be mutually agreed to between Offeror and PADOC. Report should identify overall inmate telephone availability and the availability of inmate telephones broken down by each SCI.

Report Elements: To be proposed by the Offeror and approved by the PADOC. Information provided shall, at a minimum, include the actual uptime in minutes per inmate telephone, the % uptime per inmate telephone for each day and a total uptime and % uptime shown for all telephones within an institution by day for the month.

Detailed Exclusion Report: To be proposed by the Offeror and approved by the PADOC

Measurement Window Daily per inmate telephone during PADOC established operational hours (currently 06:00 AM – 23:00 PM daily).

Service Level Reporting Window Statistics shall be provided each month with five (5) business days after the last day of the month.

SLA #2: MAINTENANCE SERVICES

Service Level Category Maintenance Service

Service Level Objective To ensure proper maintenance of inmate telephone system.

Service Level Definition • Maintenance service shall be categorized as routine, minor emergency and major emergency.

• The time to respond and complete maintenance repairs shall not exceed the Service Level

• For purposes of this Service Level, maintenance service includes maintenance and support of all equipment and services associated with the proposed solution (inmate stations, processors, system control devices, software, etc.)

Service Measurement Timeliness

Metric Description Timeliness for performing maintenance services is defined as the time (business hours/days) required to respond, diagnose and make necessary repairs to keep the inmate telephone system functioning as designed.

Metric Inclusions • Time required to complete routine service

• Required response time to minor emergency and resolve

• Required response time to major emergency and resolve

Metric Exclusions Offeror was delay or unable to perform due to an act of god, freight embargoes, strikes, fire, or acts of government.

Minimum Service Level • Routine Service – respond and repair single non-working inmate telephone shall be 72 hours after notification (Refer to Part IV, Work Statement, Maintenance).

• Minor Emergency – Respond within eight (8) working hours and complete necessary repairs/replacement within twenty-four (24) working hours following notification (Refer to Appendix V).

• Major Emergency – Respond within three (3) hours and repairs/replacement shall be started within the first contiguous twenty-four (24) hours following response to notification (Refer to Appendix V).

Target (Expected) Service Level • Routine Service – 72 hours response and resolve

• Minor Emergency – 8 working hours to respond – 24 working hours to resolve

• Major Emergency – 3 hours response to respond – 24 hours to resolve

Calculation Time Offeror is Notified, response and resolution.

SLA #2: MAINTENANCE SERVICES

Credit Routine Service – If Offeror fails to respond and resolve issue(s) within 72 hours of request for service from PADOC, Offeror agrees to pay PADOC $100.00 as initial liquated damages and $25.00 for each and every calendar day of delay.

Minor Emergency – If Offeror fails to respond by arriving at the PADOC site within eight (8) working hours, the Offeror agrees to pay PADOC $500.00 as initial liquidated damages and $100.00 for each and every hour of delay after the first eight (8) working hours. Offeror must exhibit a best efforts approach to completion of the repairs/replacement during the first twenty-four (24) working hours following response to the notification. If the Offeror fails to exhibit best efforts, as determined by the PADOC, to complete the repairs/replacement within twenty-four (24) working hours following initial response, the Offeror agrees to pay PADOC as liquidated damages the sum of $1,000.00 for each and every calendar day of delay.

Major Emergency – If Offeror fails to respond by arriving at the PADOC site within three (3) hours, the Offeror agrees to pay PADOC $500.00 as initial liquidated damages and $100.00 for each and every hour of delay after the first three (3) hours. Offeror must exhibit a best efforts approach to completion of the repairs/replacement during the first contiguous twenty-four (24) hours following response to the notification. If the Offeror fails to exhibit best efforts, as determined by the PADOC, to complete the repairs/replacement within twenty-four (24) hours following initial response, the Offeror agrees to pay PADOC as liquidated damages the sum of $1,000.00 for each and every calendar day of delay.

Reporting Format/s Preferred Format: Micro Soft Excel. Report format to be mutually agreed to between Offeror and

PADOC.

Report Elements: To be proposed by the Offeror and approved by the PADOC. Report shall include, at a minimum, the following elements (Refer to Appendix K, Route Cause Analysis Log); date, time, service area effective, facility name, service impact (time), root cause (problem), action items, and status, response date and time, resolution date and time, etc.

Measurement Window Monthly

Service Level Reporting Window Statistics shall be provided each month five (5) business days after the end of the month or during weekly conference call.

SLA #3: COMMISSION AND CALL DETAIL REPORT (INVOICE DOCUMENTATION)

Service Level Category Revenue and Commission Call Detail Report Submission

Service Level Objective Receive timely Commission Payment and Call Detail Report.

Service Level Definition Commission is received from total gross revenue received for all inmate calls (local, intralata, interlata, interstate and international).

Offeror shall provide the Commission payment and Call Detail Report to the PADOC Contract Administrator and/or designee as specified in Part IV, Work Statement, Commission within thirty (30) days of the last day of the Offeror’s regular billing cycle.

Service Measurement Timeliness

Metric Description Timeliness in receiving Commission payment and call detail report from Offeror.

Metric Inclusions Timely receipt of Commission payment and call detail report

Metric Exclusions None

Minimum Service Level Receive Commission Payment and Call Detail Report within thirty (30) days of end of Offeror’s regular billing cycle.

Target (Expected) Service Level Receive Commission Payment and Call Detail Report within thirty (30) days of end of Offeror’s regular billing cycle.

Credit If Offeror fails to provide Commission payment and call detail report with thirty (30) days of the end of the Offeror’s regular billing cycle, Offeror agrees to pay PADOC $500.00 as initial liquated damages and $500.00 for each and every calendar day of delay.

Reporting Format/s Preferred Format: Micro Soft Excel: Report format to be mutually agreed to between Offeror and PADOC.

Report Elements: Reference Appendix U, Revenue and Commission Collect, Prepay and Prepaid Summary Report of this RFP for information to be included on the report.

Measurement Window Monthly

Service Level Reporting Window Payment and Report shall be received within thirty (30) days of the last day of the Offeror’s regular billing cycle.

Trade Secret/Confidential Proprietary Information Notice

Instructions:

The Commonwealth may not assert on behalf of a third party an exception to the public release of materials that contain trade secrets or confidential proprietary information unless the materials are accompanied, at the time they are submitted, by this form or a document containing similar information.

It is the responsibility of the party submitting this form to ensure that all statements and assertions made below are legally defensible and accurate. The Commonwealth will not provide a submitting party any advice with regard to trade secret law.

Name of submitting party:

Contact information for submitting party:

Please provide a brief overview of the materials that you are submitting (e.g. bid proposal, grant application, technical schematics):

Please provide a brief explanation of why the materials are being submitted to the Commonwealth (e.g. response to bid #12345, application for grant XYZ being offered by the Department of Health, documents required to be submitted under law ABC)

Please provide a list detailing which portions of the material being submitted you believe constitute a trade secret or confidential proprietary information, and please provide an explanation of why you think those materials constitute a trade secret or confidential proprietary information. Also, please mark the submitted material in such a way to allow a reviewer to easily distinguish between the parts referenced below. (You may attach additional pages if needed)

Note: The following information will not be considered a trade secret or confidential proprietary information:

Any information submitted as part of a vendor’s cost proposal Information submitted as part of a vendor’s technical response that does not pertain to specific business practices or product specification Information submitted as part of a vendor’s technical or disadvantaged business response that is otherwise publicly available or otherwise easily obtained

Information detailing the name, quantity, and price paid for any product or service being purchased by the Commonwealth

Page Number Description Explanation

Acknowledgment

The undersigned party hereby agrees that it has read and completed this form, and has marked the material being submitted in accordance with the instructions above. The undersigned party acknowledges that the Commonwealth is not liable for the use or disclosure of trade secret data or confidential proprietary information that has not been clearly marked as such, and which was not accompanied by a specific explanation included with this form.

The undersigned agrees to defend any action seeking release of the materials it believes to be trade secret or confidential, and indemnify and hold harmless the Commonwealth, its agents and employees, from any judgments awarded against the Commonwealth in favor of the party requesting the materials, and any and all costs connected with that defense. This indemnification survives so long as the Commonwealth has possession of the submitted material, and will apply to all costs unless and until the undersigned provides a written statement or similar notice to the Commonwealth stating that it no longer wishes to exempt the submitted material from public disclosure.

The undersigned acknowledges that the Commonwealth is required to keep all records for at least as long as specified in its published records retention schedule.

The undersigned acknowledges that the Commonwealth reserves the right to reject the undersigned’s claim of trade secret/confidential proprietary information if the Commonwealth determines that the undersigned has not met the burden of establishing that the information constitutes a trade secret or is confidential. The undersigned also acknowledges that if only a certain part of the submitted material is found to constitute a trade secret or is confidential, the remainder of the submitted material will become public; only the protected information will be removed and remain nonpublic.

If being submitted electronically, the undersigned agrees that the mark below is a valid electronic signature.

Signature Title Date

APPENDIX J

Maintenance Center Information

A. Maintenance office location: _

Telephone Number: ______________________________________________

B. Hours of Operation: ______________________________________________

C. Person in Charge: ______________________________________________

D. Number of Maintenance Personnel at this location: ___________________

Number trained on maintenance of inmate stations: _

Number trained on inmate telephone control system: _

Number trained on monitoring and recoding equipment: _

E. Number of inmate stations maintained from this location: _

Number of inmate telephone control systems maintained: _

Number of monitoring and recording systems maintained from this location:

F. Distance from maintenance center to the locations where Inmate Telephone System is to be maintained: miles

G. Employee's titles and experience: list all personnel by system who shall service the proposed systems:

* This form may be reproduced in as many copies as necessary to present the requested information.

APPENDIX K

Other Administrative and Investigative Reports

Call Summary Report. A summary report of the total number of calls for each day within a user specified time frame. This report must allow the user to apply search parameters.

Most Frequently Dialed Destination Numbers. The report must allow the user to specify a time frame and at a minimum include the PIN’s that dialed the number, destination number and the total number of calls to that destination number. Sorting options must be available for each field.

Most Frequently Used Pins Report. The report must allow the user to specify a time frame and at a minimum include the PIN and the total number of calls placed using that PIN. Sorting options must be available for each field.

Most Frequently Used Inmate Stations. The report must allow the user to specify a time frame and at a minimum include the station number and the total number of calls placed using that station. Sorting options must be available for each field.

Account Creation Report. The report must provide at a minimum a list of each new PIN and the date and time of PIN creation during a user specified period of time.

Call Type Report. An analysis report that lists each call type (i.e. free, local, interLATA, etc.). This report should include the total number of calls in the report and should include at a minimum: the total number of calls, the total cost of all calls, and the total number of minutes for all calls.

Users Log Report. This report must provide information to track the activities of each user that has accessed the system within the specified period of time. The report must allow authorized personnel to identify each user, date, time of log-in, activities performed, and time of exit from the system.

Inmate Transfer Report. The report must identify the movement of inmates from one facility to another. For example, if an inmate moves from the Classification facility to a PADOC SCI, the report must show the old location of the inmate, the new location of the inmate, and the date and time the transfer took place.

Shared Destination Number List. This report must identify all destination numbers being dialed by multiple PINs.

Authorized Users Report. This report must provide, in real time, all PADOC and the Offerors authorized users. This report shall include user name, status (active or inactive) and corresponding dates, user title, PADOC location and their assigned role (i.e. monitor, administrator, etc.)

APPENDIX K (Cont’d)

Comprehensive Outgoing Call Report. Report shall provide, in real time, of all outgoing calls made from all PADOC SCIs. This report shall include inmate name, inmate PIN, inmate location, telephone number called, date and time of call, length of call, and BNA for number called.

Duplicate Number Report. Report shall provide, in real time, all outgoing telephone numbers that appear on the active call lists of two or more inmates. This report shall include telephone number, BNA for number called, inmate name, inmate PIN, and inmate location.

International Call Report. Report shall provide, in real time, all overseas/international calls made. Report shall include inmate name, inmate PIN, telephone number called, BNA for number called, inmate location, country name call was placed to, date and time of call and length of call.

Alert Level Report. Report shall provide, in real time, all calls that generated an alert notification in the system. This will include three-way calls, as well as any other calls programmed to send an alert notification. Report shall include date and time of call, telephone number called, BNA for number called, inmate name, inmate PIN, and type of alert. Offeror shall provide the PADOC ad hoc reporting data upon request of the Contract Manager or designee.

Equipment Inventory Report. Report shall provide, in real time, all assigned equipment (in use) and inventoried equipment for the inmate telephone service. Report shall include description/type of equipment, facility location (including specific housing unit or other unique location), and assigned telephone number (for telephone instruments). Report shall be submitted semi-annually no more than ten (10) days following the end of the semi-annual period.

Trouble Ticket/Repair Time Report. Report shall provide, in real time, all trouble tickets and repair times that are reported to the Offeror. Report shall include the assigned number with trouble, location (including specific housing unit or other unique location), date and time trouble was recorded in the system as occurring date, time, and name of individual trouble was reported to at the PADOC location, cumulative downtime as a result of trouble, downtime reason (e.g. processor failure, power failure, station failure, trunk failure, etc.) and date and time trouble was cleared.

Monthly Detailed Financial Report. Offeror shall submit, monthly, to the PADOC Contract Administrator, a detailed report commencing on a mutually agreeable date about three (3) months after the effective date of the contract. The report shall be similar to the report on Appendix W, Revenue Commissions Prepaid and Collect Summary Report.

Monthly Performance Log Report. A monthly system administrator (SA) report summarizing and detailing all PADOC-SCIs of the SA’s activities. Examples of the categories to be included in the report; inmate complaint form, inmate special request, add on/removal DC8B, new account DC8A, inmates released, inmates paroled, inmates transferred in/out, custody level changes, open tickets, can’t hear issue, test calls made, attorney number verification, miscellaneous PADOC inquires, IPIN look up, number change, stored voice, record retention, run reports, IPIN issued, etc.

APPENDIX K (Cont’d)

Weekly Maintenance Trouble Ticket Report. The Offorer project manager shall be responsible for emailing a weekly report of the current maintenance trouble ticket report to the PADOC Project Manager. The report will be reviewed during the weekly conference call.

Minimum elements of the report shall be, trouble ticket report ticket number, facility name, date and time received trouble, status, statement of the problem, solution, entry detail text of the problem, closed date and time or status, miscellaneous information, etc. Report shall be similar to report on Appendix Q, Weekly Trouble Ticket Report)

Route Cause Analysis Log. Offeror project manager shall be responsible to report through telephone and/or email to the PADOC when minor/major incidents/outages occur. The route call analysis spreadsheet will have the following minimum elements; date, time, service area effective, facility name, service impact (time), root cause (problem), action items, and status, etc.

Yearly Quality Assurance Reviews (YQAR). Yearly quality assurance reviews will be made at each PADOC SCI and at the PADOC headquarters, Office of Special Investigations and Intelligence Office. YQAR will ensure that the technology, product and software are working properly. Including testing all inmate phones (handset, jacks dial tone, set and features both collect and prepaid messages), inmate billing, monitoring and recording, inmate exceeding the time limit on a call, check rate quote provided for every prepaid call, call list and blocked numbers, inmates’ PIN deactivated (can they still make prepaid calls), wiring, TTYs, procedures, documentation, operations, etc.

APPENDIX L

Inmate Population as of July 23, 2013

Institution Population

Albion 2295 Benner 1779 Cambridge Springs 958 Camp Hill 3751 Chester 1267 Coal Township 2265 Dallas 2121 Fayette 2041 Forest 2259 Frackville 1149 Graterford 4052 Greene 1775 Houtzdale 2554 Huntingdon 2134 Laurel Highlands 1536 Mahanoy 2492 Mercer 1479 Muncy 1460 Pine Grove 1217 Pittsburgh 1873 Quehanna 478 Retreat 1154 Rockview 2388 Smithfield 1374 Somerset 2321 Waymart 1542

Total 49714

APPENDIX M

Direct Access to Policies, Reports and Other Information http://www.cor.state.pa.us/portal/server.pt/community/department.of.corrections/4604

1. Monthly Population Report Select – Monthly Population Report on right side of page

2. DOC Policy – ADM 818 – Automated Inmate Telephone System (AITS)

Select – DOC Policies Select - 818 Automated Inmate Telephone System.pdf

3. DOC Policy – 01-01-04 - Centralized Clearances Select – DOC Polices Select – 01.01.04 – Centralized Clearance.pdf

4. Centralized Clearance Request Form - Must be completed for any person, who is not an employee of the DOC, to allow access to any DOC facility.

Select - Centralized Clearances on left side of page.

Select – Centralized Clearance Information Request Form

5. Pre-Paid Phone Account Refunds Select - DOC Policies Select – 818 Automated Inmate Telephone System.pdf Go to DC-ADM 818, Automated Inmate Telephone System (AITS) Procedures Manual Section 1 – General, G. Payment, #4, Pre-paid phone account refunds, A-E

6. DOC Policy – ADM 801 - Inmate Discipline

Select – 801 Inmate Discipline.pdf

7. DOC Policy – ADM 802 – Administrative Custody Procedures

Select – 802 Administrative Custody Procedures.pdf

8. Commonwealth Policy-Management Directive 230.10 Amended November 1, 2011, Travel and Subsistance Allowances http://www.portal.state.pa.us/portal/server.pt?open=512&objID=711&PageID=228891&m ode=2&contentid=http://pubcontent.state.pa.us/publishedcontent/publish/cop_general_g overnment_operations/oa/oa_portal/omd/p_and_p/management_directives/management administrative_support/items/md230_10.html

9. Telecommunications Act of 1996 – www.fcc.gov/telecom.html http://www.portal.state.pa.us/portal/server.pt?open=512&objID=711&PageID=228891&mode=2&contentid=http://pubcontent.state.pa.us/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/omd/p_and_p/management_directives/managementadministrative_support/items/md230_10.html http://www.portal.state.pa.us/portal/server.pt?open=512&objID=711&PageID=228891&mode=2&contentid=http://pubcontent.state.pa.us/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/omd/p_and_p/management_directives/managementadministrative_support/items/md230_10.html http://www.portal.state.pa.us/portal/server.pt?open=512&objID=711&PageID=228891&mode=2&contentid=http://pubcontent.state.pa.us/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/omd/p_and_p/management_directives/managementadministrative_support/items/md230_10.html http://www.portal.state.pa.us/portal/server.pt?open=512&objID=711&PageID=228891&mode=2&contentid=http://pubcontent.state.pa.us/publishedcontent/publish/cop_general_government_operations/oa/oa_portal/omd/p_and_p/management_directives/managementadministrative_support/items/md230_10.html

APPENDIX N

Total PrePaid Calls, Minutes & Revenue 2012 Total Collect Calls, Minutes and Revenue 2012 INSTITUTION Calls Minutes Revenue INSTITUTION Calls Minutes Revenue

PA_DOC-SCI Albion 160033 2105684 $430,345.52 PA_DOC-SCI Albion 69391 900553 $267,747.73 PA_DOC-SCI Cambridge Springs 66346 758804 $265,723.74 PA_DOC-SCI Cambridge Springs 37030 437111 $192,423.31 PA_DOC-SCI Camp Hill 188502 2394904 $583,259.60 PA_DOC-SCI Camp Hill 74103 924058 $304,412.26 PA_DOC-SCI Chester 171657 2249314 $347,045.98 PA_DOC-SCI Chester 58467 741959 $151,864.91 PA_DOC-SCI Coal Township 183014 2373531 $505,465.68 PA_DOC-SCI Coal Township 66881 847081 $278,883.29 PA_DOC-SCI Cresson 109429 1434368 $277,371.76 PA_DOC-SCI Cresson 31628 393763 $143,575.40 PA_DOC-SCI Dallas 156768 2003712 $463,177.52 PA_DOC-SCI Dallas 53200 658670 $227,890.18 PA_DOC-SCI Fayette 190882 2539274 $446,121.37 PA_DOC-SCI Fayette 51050 659698 $207,046.19 PA_DOC-SCI Forest 121132 1532193 $465,565.76 PA_DOC-SCI Forest 66544 855887 $314,054.51 PA_DOC-SCI Frackville 94461 1222556 $260,702.53 PA_DOC-SCI Frackville 28406 359332 $112,884.85 PA_DOC-SCI Graterford 474707 6205802 $863,505.01 PA_DOC-SCI Graterford 155721 1972205 $345,206.50 PA_DOC-SCI Greene 104154 1332782 $360,409.14 PA_DOC-SCI Greene 50502 607298 $213,639.88 PA_DOC-SCI Greensburg 124169 1661060 $274,482.43 PA_DOC-SCI Greensburg 38812 495002 $128,449.39 PA_DOC-SCI Houtzdale 227979 3007609 $593,050.43 PA_DOC-SCI Houtzdale 60918 771966 $278,530.48 PA_DOC-SCI Huntingdon 152108 1986456 $474,318.05 PA_DOC-SCI Huntingdon 52316 676967 $235,316.15 PA_DOC-SCI Laurel Highlands 134875 1759149 $394,858.79 PA_DOC-SCI Laurel Highlands 36092 455095 $177,811.93 PA_DOC-SCI Mahanoy 179467 2257275 $556,784.57 PA_DOC-SCI Mahanoy 54598 679492 $257,431.38 PA_DOC-SCI Mercer 143842 1877192 $418,421.56 PA_DOC-SCI Mercer 49052 628447 $208,920.97 PA_DOC-SCI Muncy 70157 835216 $275,564.44 PA_DOC-SCI Muncy 39808 484862 $200,587.18 PA_DOC-SCI Pine Grove 66639 848858 $233,384.37 PA_DOC-SCI Pine Grove 20843 266393 $97,656.95 PA_DOC-SCI Pittsburgh 170156 2201425 $389,405.71 PA_DOC-SCI Pittsburgh 72210 912195 $213,886.52 PA_DOC-SCI Quehanna Bootcamp 30679 379208 $129,465.26 PA_DOC-SCI Quehanna Bootcamp 12487 156416 $63,784.47 PA_DOC-SCI Retreat 83109 1055719 $268,978.18 PA_DOC-SCI Retreat 33201 421368 $146,119.17 PA_DOC-SCI Rockview 165898 1154606 $498,222.49 PA_DOC-SCI Rockview 69399 875247 $294,523.00 PA_DOC-SCI Smithfield 79834 1025855 $284,892.64 PA_DOC-SCI Smithfield 31599 399826 $163,804.81 PA_DOC-SCI Somerset 206966 2725196 $610,731.74 PA_DOC-SCI Somerset 48304 607508 $225,813.42 PA_DOC-SCI Waymart 85751 1078227 $302,930.32 PA_DOC-SCI Waymart 44076 559776 $201,157.27

TOTALS 3942714 50005975 $10,974,184.59 TOTALS 1406638 17748175 $5,653,422.10

Prepaid Collect Average number of calls per month: 328560 Average number of calls per month: 117220 Average number of minutes per month: 4167165 Average number of minutes per month: 1479015

2012 Call Type History % of Total Minutes Inmate Call Time Availability Local Calls: 50.1% All Instiutions - 6:00 am to 11 pm IntraLata: 12.0 % IntraState: 34.5% Call Length Limits InterState: 3.1% 15 minutes at all Institutions, however inmates International: .3% are able to make calls whenever telephones are available.

APPENDIX O

DOC Inmate Telephone Inventory

Institution Active Inmate Phones

TTY

Phones

Roll away phones

Booking Telephones

Comment

Albion 69 4 1 1 Benner 82 1 2 0 Cambridge Springs 56 0 0 0 Camp Hill 104 1 1 7 Chester 82 0 2 0 Coal Township 73 0 3 0 Dallas 43 0 0 2 Fayette 109 0 4 0 Forest 109 0 3 0 Frackville 34 0 2 0 Graterford 120 1 12 0 Greene 78 0 20 0 Houtzdale 80 0 1 0 Huntingdon 47 0 0 0 Laurel Highlands 58 0 2 0 Mahanoy 56 0 4 0 Mercer 37 0 0 0 Muncy 48 1 2 2 Pine Grove 79 0 2 0 Pittsburgh 131 0 0 5 Quehanna Boot Camp 24 0 0 0 Retreat 27 0 2 0 Rockview 64 0 4 0 Smithfield 51 0 0 0 Somerset 67 0 4 0 Waymart 52 0 3 2

Totals 1780 8 74 19

APPENDIX P

Act 181 of 2002

Official Advance Copy

SESSION OF 2002 Act 2002-181 1437

No. 2002-181

HB2424

AN ACT

Amending the act of July 6, 1995 (P.L.255, No.34), entitled "An act providing for dual party relay services and for telecommunication device distribution," further defining "persons w i t h a disability" or "people with disabilities."

The General Assembly of the Commonwealth of Pennsylvania hereby enacts as follows:

Section 1. The definition of "persons with a disability" or "people with disabilities" in section 2 of the act of July 6, 1995 (P.L.255, No.34), known as the Dual Party Relay Service and Telecommunication Device Distribution Program Act, is amended to read:

Section 2. Definitions.

The following words and phrases when used in this act shall have the meanings given to them in this section unless the context clearly indicates otherwise:

"Persons with a disability" or "people with disabilities." A person certified [as being deaf, deaf-blind, hard-of-hearing, having a hearing "- 1- or speech impaired] by a licensed physician, audiologist, speech pathologist or a qualified State using agency[.]:

(1) As being deaf, deaf-blind, hard of hearing, having a hearing loss or being speech impaired.

(2) As having a disability and who requires technology to independently access telecommunications services.

Section 2. This act shall take effect in 60 days.

APPROVED-The 9th day of December, A.D. 2002.

MARK S. SCHWEIKER

APPENDIX Q

WEEKLY TROUBLE TICKET REPORT

Count SubContractor Ticket # (If Applicable)

Vendor Ticket #

Date Ticket Opened

Site Name (Location) Ticket Closed

Ticket Open

Date Ticket Closed

Closure Reason Update

1 130501-0012 XYZ-0501 5/1/13 MUNCY Open Vendor working on issue

1 130524-0004 XYZ-976400 5/24/13 HOUTZDALE Open passed to engineering

1 130612-0008 XYZ-979936 6/12/13 PA STATE WIDE Open passed to vendor

1 130619-0006 6/19/13 GRATERFORD Open Tech ETA 06-25-13/08:30 AM (EST)

1 130619-0027 6/19/13 HUNTINGDON Open passed to vendor

1 130624-0014 XYZ-982712 6/24/13 CAMP HILL Open Tech ETA 06-25-13 / 10:00 AM (EST)

1 130624-0017 XYZ-982714 6/24/13 SOMERSET Open passed to Vendor

1 130625-0003 6/25/13 PINE GROVE Open passed to Vendor

1 130604-0001 None 6/4/13 ALBION Closed 6/4/2013 Multi ID resolved ID issue resolved

1 130604-0014 XYZ-978305 6/4/13 SCI BENNER Closed 6/4/2013 REMOTE REPAIR vendor resolved

1 130605-0003 XYZ-978312 6/5/13 LAUREL HIGHLANDS Closed 6/7/2013 PHYSICAL REPAIR cleaned dial pad

1 130605-0004 XYZ-978739 6/5/13 ROCKVIEW Closed 6/7/2013 HANDSET REPLACED tech completed repairs

1 130605-0023 None 6/5/13 QUEHANNA BOOT CAMP Closed ####### REFUND COMPLETED refund complete

1 130606-0001 XYZ-978744 6/6/13 MAHANOY Closed 6/8/2013 MULTIPLE REPAIRS Tech completed repairs

1 130606-0002 XYZ-978750 6/6/13 PA STATE WIDE Closed 6/6/2013 *OTHER prepaid issue resolved

1 130606-0003 None 6/6/13 CAMP HILL Closed ####### REFUND COMPLETED refund complete

1 130606-0012 None 6/6/13 SMITHFIELD Closed ####### REFUND COMPLETED refund complete

OPEN TICKETS 8

CLOSED TICKETS 9

Unable to listen to calls

Unable to burn calls

Unable to process calls on the TTY

Type of Trouble

Please change the PIN number on EX- 0003 to 000000 and PIN number on EX- 0004 to 111111.

Inmate Rough, EX-0002 is calling XXX- XXX-XXXX since 6/22/13 and the recording is telling him he has exceeded the number of minuets allowed

Phone JB3 no dial tone on the block

J-Block mod needed for the 4 remaining rollaway phones.

Inmate EX-0001, Smith is requesting refund for a call that never connected

EX-0008 is requesting refund for call cut offs

Commissary feed did not go through.

Inmate requesting a refund for a call that disconnected after 1 minute

Per Inmate Accounts at Quehanna, there were two bubble sheets submitted for an inmate, EX-0007 Steven Steven.

He only submitted one, the other one was submitted by someone else using his inmate # and name A Block A Side phone # 3, hook switch is not hanging up the phone and disconnecting the calls.

Inmates receiving insufficient funds when calling international numbers

Phone CB2(port 29), FOR3(port 71) and CA5(port 35) have NDT

Phone GA center button #7 on dial pad doesn't work

EX-0006 needs changed back to previous ID EX-0005

APPENDIX R

Environmental Requirements

1. Control system type and model: __________________________

2. Size: H_______W_______L_______

3. Weight: _______

4. Power Requirements: ______ Volts _________%

______ Amps ________% ______ Hz ________%

5. Power Consumption: ________Watts

6. Operating Environment: _________C to _______C

_________ to _______% Rel.Hum.

7. Specify UPS dimensions:

8. Specify long term and short term source voltage regulation limits:

9. Specify emergency power provisions:

10. Special considerations: (i.e. HAVAC Requirements:

11. Specify space required for storage of spare parts: _____ cu.ft.

12. Maximum cable distance allowable between system controller and most distant inmate station: ________ft.

13. Are isolation transformers required?

14. Are constant voltage supplies recommended? If so, please describe:

15. Is gas tub protection recommended?

16. What is the recommended size for the room, which will house the equipment?

APPENDIX S

Department of Corrections (PADOC) Inmate Telephone Cutover Schedule

The inmate control system technical requirements are listed in Appendix G of this RFP. These requirements are to be considered minimum and must be included in any proposal, regardless of what other services the Contractor includes in its proposal. All inmate telephone systems shall be installed using a procedure such that there shall be no interruption of inmate telephone service. The installation schedule below is alphabetical listed and will be used to evaluate the Offeror's cutover schedule. The order of the installations at the PADOC-SCI’s will be determined by the PADOC after the award has been made. Each responding Offeror shall submit a detailed cutover schedule with its proposal, including time frames for the various stages of installation, including tests, acceptance by the Commonwealth including ending time of the project. The following timetable will be completed by the Contractor and is to start with the signing of the contract:

Time of Installation Test & Acceptance Date State Correctional Institution (SCI)

Albion

Benner

Cambridge Springs

Camp Hill&*

Chester

Coal

Dallas

Fayette

Forest

Frackville

Graterford

Greene

Houtzdale

Huntingdon

Laurel Highlands

Mahanoy

Mercer

. Muncy

Pine Grove

Pittsburgh

Quehanna Boot Camp

Retreat

Rockview

Smithfield

Somerset

Waymart

*Office of Special Investigations and Intelligence (OSII)(Mechanicsburg, PA)

APPENDIX T

State Map – SCI Locations and Addresses

Pennsylvania Department Of Corrections State Correctional Institutions (SCI)

SCI Albion

SCICambridge Springs

Quehanna SCI Houtzdale Bootcamp SCI Rockview SCIMuncy SCI Benner

SCIWaymart

Erle Susquehanna

McKean Potter Tioga

Crawford

SCI Mercer Venango

SCI Retreat

SCI Pine Grove SCIMahanoy

SCIFrackville

SCI Pittsburgh SCI Graterford

SCIFayette

SCI Greene------o Greene

SCILaurel Highlands

Adams

SCISmithfield

SCIHuntingdon

York

SCICamp Hill Training Academy

PADOC HQ

SCIChester

State Correctional Institution (SCI) Addresses

*SCI-ALBION

Erie County • (25) 10745 Route 18 Albion, PA 16475-0001

(814) 756-5778

"SCI-CAMBRIDGE SPRINGS

Crawford County • (20) 451 Fullerton Avenue Cambridge Springs, PA 16403-1238

(814) 398-5400

*SCI-CAMP HILL

Cumberland County·(21) 2500 Lisbum Rd.

Camp Hill, PA 1700 I-8837

(717) 737-4531

*SCI-CHESTER

Delaware County • (23) 500 East 4th Street Chester, PA 19013

(610) 490-5412

*SCI-COAL TOWNSHIP

Northumberland County·(49) I Kelley Drive Coal Township, PA 17866-1020

(570) 644-7890

PA Department of Corrections HQ Cumberland County 1920 Technology Parkway Mechanicsburg, PA 17050

(717) 728-2573

*SCI-DALLAS

Luzerne County·(40) I 000 Follies Drive Dallas, PA 18612-0286

(570) 675-1101 "'Institution for men

*SCI FAYETTE

Fayette County- (26) 50 Overlook Drive LaBelle, PA 15450-1050

(724) 364-2200

*SCI-FRACKVILLE

Schuylkill County·(54) 1111 Altamont Blvd Frackville, PA 17931-2699

(570) 874-4516

*SCI-GRATERFORD

Montgomery County • (46) P.O. Box 246, Route 29 Graterford, PA 19426

(610) 489-4151

*SCI-GREENE

Greene County ·(30) 169 Progress Drive VVaynesburg,PA 15370

(724) 852-2902

*SCI-HOUTZDALE

Clearfield County·(17) 209 Institution Drive Houtzdale, PA 16698-1000

(814) 378-1000

*SCI-HUNTINGDON

Huntingdon County·(31) ll 00 Pike Street Huntingdon, PA 16654-1112

(814) 643-2400 **Institution for Women.

*SCI-LAUREL HIGHLANDS

Somerset County·(56) 5706 Glades Pike Somerset, PA 1550 I

(814) 445-6501

*SCI-MAHANOY

Schuylkill County·(54) 301 Morea Road Frackville, PA 17932

(570) 773-2158

*SCI-MERCER

Mercer County·(43) 801 Butler Pike Mercer, PA 16137

(724) 662-1837

**SCI-MUNCY

Lycoming County·(41) P.O. Box 180, Route 405 Muncy, PA 17756-0180

(570) 546-3171

*SCI-PINE GROVE

Indiana County·(32) 189 Fyock Road Indiana, PA 15701

(724) 465-9630

*SCI-PITTSBURGH

Allegheny County • (02) 3001 Beaver Avenue Pittsburgh, PA 15233

(412) 761-1955

"*OUEHANNA BOOTCAMP

Clearfield County·(17) 4395 Quehanna Hwy.

Karthaus, PA 16845

(814) 263-4125 *** Facility for Men &

Women

*SCI-RETREAT

Luzerne County·(40) 660 State Route II Hunlock Creek, PA 18621

(570) 735-8754

*SCI-ROCKVIEW

Centre County·(14) Box A, Bellefonte, PA 16823

(814) 355-4874

*SCI-SMITHFIELD

Huntingdon County·(31) 1120 Pike Street Huntingdon, PA 16652

(814) 643-6520

*SCI-SOMERSET

Somerset County·(56) 1590 VValters Mill Road Somerset, PA 15510-0001

(814) 443-8100

*SCI-WAYMART

VVayne County·(64) P.O. Box 256, Route 6 VVaymart, PA 18472-0256

(570) 488-5811

*SCI-FOREST

Forest County- (27) 1VVoodland Drive Marienville, PA 16239-0307 (814) 621-2110

*SCI-BENNER

Centre County·(14) 301 Institution Drive Bellefonte, PA 16823

(814) 353-3630

APPENDIX U

CHECK SUMMARY REPORT

% Rate Minutes Revenue Commission

LOCAL 44.40% 367665 $44,832.90 $19,905.81

44.40% 845 10515 $1,352.10 $600.33

44.40% 469634 $55,787.20 $24,769.52

847814 $101,972.20 $45,275.66

INTRALATA 44.40% 301512 $103,836.76 $46,103.52

44.40% 4191 $1,170.95 $519.90

44.40% 279 $79.55 $35.32

44.40% 93527 $22,600.03 $10,034.41

399509 $127,687.29 $56,693.15

INTERLATA 44.40% 208149 $76,740.70 $34,072.87

44.40% 34784 $13,089.65 $5,811.80

44.40% 262304 $99,947.85 $44,376.85

505237 $189,778.20 $84,261.52

INTERSTATE 44.40% 11391 $7,642.63 $3,393.33

44.40% 2946 $1,976.15 $877.41

44.40% 19186 $13,019.20 $5,780.52

33523 $22,637.98 $10,051.26

INTERNATIONAL 44.40% 2918 $1,739.19 $772.20

2918 $1,739.19 $772.20

1786083 $443,814.86

Calls

Prepay Local 26076

Collect Local

Debit Local 34867

Pennsylvania Department of Corrections Attn: Chief, Support Services Section 1920 Technology Parkway Mechanicsburg, PA 17050

Totals: 62633

Prepay Local 23480

Collect Intrastate/Intralata 3191

Collect Local 222

Debit Local 7605

Totals: 34498

Prepay LD 16196

Collect LD 2839

Debit LD 22087

Totals: 41122

Prepay LD 939

Collect LD 251

Debit LD 1790

Totals: 2980

Contract Totals: 141555 $197,053.79

Commission Earned: $197,053.79

Debit LD 322

Totals:

Pennsylvania DOC

Monthly Collect and Prepay Report - Summary June 2013

Calls Minutes Revenue Commission Calls Minutes Revenue Commission Calls Minutes Revenue Commission Calls Minutes Revenue Commission Calls Minutes Revenue Commission

PADOC-SCI Albion 10479 142215 $28,878.58 $12,822.09 6761 94029 $10,821.75 $4,804.86 184 2290 $553.17 $245.61 3343 43561 $15,937.97 $7,076.46 191 2335 $1,565.69 $695.17

PADOC-SCI Benner 6490 86398 $24,888.39 $11,050.45 1398 19151 $2,236.80 $993.14 1402 18243 $4,308.95 $1,913.17 3548 47147 $17,122.80 $7,602.52 142 1857 $1,219.84 $541.61

PADOC-SCI Cambridge Springs 4258 52536 $17,423.29 $7,735.94 845 10515 $1,352.10 $600.33 323 4291 $1,005.39 $446.39 2839 34784 $13,089.65 $5,811.80 251 2946 $1,976.15 $877.41

PADOC-SCI Camp Hill 10552 136179 $35,398.24 $15,716.82 3837 52308 $6,141.05 $2,726.63 1935 24488 $5,881.60 $2,611.43 4458 55533 $20,786.64 $9,229.27 322 3850 $2,588.95 $1,149.49

PADOC-SCI Chester 9284 118345 $20,091.60 $8,920.67 7014 89870 $11,223.45 $4,983.21 1308 16502 $3,947.03 $1,752.48 838 10453 $3,908.22 $1,735.25 124 1520 $1,012.90 $449.73

PADOC-SCI Coal Township 12384 166811 $31,339.03 $13,914.53 8108 111579 $12,972.95 $5,759.99 1348 18327 $4,255.60 $1,889.49 2816 35652 $13,245.88 $5,881.17 112 1253 $864.60 $383.88

PADOC-SCI Quehanna Bootcamp 1462 19229 $6,721.72 $2,984.44 53 728 $84.80 $37.65 168 2122 $507.08 $225.14 1193 15803 $5,739.19 $2,548.20 48 576 $390.65 $173.45

Contract Totals: 54909 721713 $164,740.85 $73,144.94 #### 378180 $44,832.90 $19,905.81 6668 86263 ######## $9,083.72 #### 242933 $89,830.35 $39,884.68 1190 14337 $9,618.78 $4,270.74

44.40% 44.40% 44.40% 44.40%

LOCAL INTRALATA INTERLATA INTERSTATE

SITE Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Commission

PADOC-SCI Albion 7313 99518 $11,700.80 347 4057 $1,001.73 3756 45906 $17,256.60 338 3753 $2,516.95 78 514 $251.93 11832 153748 $32,728.01 $14,531.24

PADOC-SCI Benner 2054 28740 $3,286.40 1535 19686 $4,674.79 3811 46736 $17,540.85 221 2379 $1,612.00 44 354 $211.38 7665 97895 $27,325.42 $12,132.49

PADOC-SCI Cambridge Springs 788 9874 $1,260.80 281 2834 $748.01 3839 42405 $16,734.85 330 3576 $2,417.70 29 299 $190.07 5267 58988 $21,351.43 $9,480.03

PADOC-SCI Camp Hill 6820 92581 $10,912.00 1853 22566 $5,475.49 4814 56769 $21,703.90 367 3847 $2,630.30 61 637 $471.29 13915 176400 $41,192.98 $18,289.68

PADOC-SCI Chester 8566 112355 $13,705.60 1343 16143 $3,938.77 772 9221 $3,504.00 201 2097 $1,436.10 33 293 $202.58 10915 140109 $22,787.05 $10,117.45

PADOC-SCI Coal Township 9269 125762 $14,830.40 1927 24312 $5,812.43 3740 45096 $17,060.20 241 2462 $1,698.35 66 678 $324.82 15243 198310 $39,726.20 $17,638.43

PADOC-SCI Quehanna Bootcamp 57 804 $91.20 319 3929 $948.81 1355 16171 $6,147.45 92 1072 $707.80 11 143 $87.12 1834 22119 $7,982.38 $3,544.18

Contract Totals: 34867 469634 $55,787.20 7605 93527 $22,600.03 22087 262304 $99,947.85 1790 19186 $13,019.20 322 2918 $1,739.19 66671 847569 $193,093.47 $85,733.50

June 2013 Monthly Prepaid (Debit) Report - Summary

LOCAL INTRALATA INTERLATA INTERSTATE INTERNATIONAL TOTALS

ANI Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Calls Minutes Revenue Commission PADOC-SCI Albion 8147560002 86 1236 $137.60 3 41 $9.49 23 281 $105.65 5 62 $40.15 1 15 $8.78 118 1635 $301.67 $133.94

8147560003 435 6205 $696.00 2 30 $6.70 55 705 $259.25 12 134 $89.70 0 0 $0.00 504 7074 $1,051.65 $466.93 8147560004 11 156 $17.60 6 80 $18.70 6 43 $21.50 2 20 $13.90 0 0 $0.00 25 299 $71.70 $31.83

532 7597 $851.20 11 151 $34.89 84 1029 $386.40 19 216 $143.75 1 15 $8.78 647 9008 $1,425.02 $632.71

PADOC-SCI Benner 8143570008 60 843 $96.00 61 797 $187.83 44 603 $215.20 2 29 $17.95 2 6 $2.04 169 2278 $519.02 $230.44 8143570009 16 238 $25.60 35 398 $99.47 39 488 $181.45 1 12 $7.85 0 0 $0.00 91 1136 $314.37 $139.58 8143570010 16 240 $25.60 27 364 $84.71 66 828 $307.50 1 15 $9.20 0 0 $0.00 110 1447 $427.01 $189.59

92 1321 $147.20 123 1559 $372.01 149 1919 $704.15 4 56 $35.00 2 6 $2.04 370 4861 $1,260.40 $559.62

PADOC-SCI Cambridge Springs 8143980002 0 0 $0.00 1 15 $3.35 32 268 $122.40 1 8 $6.05 0 0 $0.00 34 291 $131.80 $58.52 8143980008 56 554 $89.60 24 277 $68.78 64 773 $292.20 14 148 $100.90 0 0 $0.00 158 1752 $551.48 $244.86 8143980010 1 15 $1.60 0 0 $0.00 5 43 $19.35 0 0 $0.00 0 0 $0.00 6 58 $20.95 $9.30

57 569 $91.20 25 292 $72.13 101 1084 $433.95 15 156 $106.95 0 0 $0.00 198 2101 $704.23 $312.68

PADOC-SCI Camp Hill 7177370002 31 387 $49.60 17 197 $48.83 104 1285 $480.60 6 77 $49.35 2 19 $12.83…