APPENDIX D QUALITY ASSURANCE SURVEILLANCE PLAN.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that will be used to monitor the Contractor’s performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government during the life of the contract. The Government reserves the right to perform assessments more or less often than outlined in this QASP.

2. Introduction: The QASP establishes methods to assess or evaluate performance of the Contractor under the contract. It is designed to provide an effective method of monitoring Contractor Performance for each objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide the services.

3. Responsibility for Quality Control: The Contractor is responsible for quality control and management actions to meet the performance requirements and terms of the Contract. The Government performs quality assurance to assess the quality of services rendered, and to verify the services meet the contract requirements, and contract standards are achieved.

Quality Control for Commercial Items is in accordance with accepted industry practices.

4. Surveillance Methods: The Government will evaluate the Contractor’s performance under this contract. Examples of Government surveillance may include:

a. Government Inspections.

5. Deduction Methods: The Government will record performance noting any substandard performance. For substandard performance, the Government’s preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. The Government may also take the following actions:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance.

b. Payment deductions in accordance with the PRS;

c. Payment deductions in accordance with the applicable FAR clause(s).

d. Require correction or re-performance of the service.

QUALITY ASSURANCE SURVEILLANCE SUMMARY

Quality Standards

• Provide digital kiosk installation services using the best commercial standards and practices that result in a functioning and effective Electronic Tour Site.

• The interior and exterior of the digital kiosk are secure from elements and vandalism.

• All work shall be performed in accordance with the best commercial standards for efficiency and the requirements of this performance work statement.

• Work is subject to inspection and acceptance by the COR. Any failures in performance shall be corrected immediately upon notification. Deficient work that cannot be corrected may be subject to an equitable adjustment in contract price.

PERFORMANCE REQUIREMENT SUMMARY:

The below table describes the quality level of performance expected by the Forest Service and the means by which the Forest Service may use to validate acceptable services. Acceptance by the Government of satisfactory services provided is contingent upon the Contractor performing in accordance with the terms and conditions of the contract.

The following inspection and acceptance criteria are to be used to determine acceptance of work under the contract.

Performance Requirement Summary

Required Services

Performance Standards Acceptable Quality Level

(AQL)

Monitoring Method

Site Maintenance

Services are coordinated with COR and delivered as scheduled

ETS functioning at 100%

COR/inspector observation & testing

Site Installation

Contractor effectively manages personnel, delivery of services, and quality control and assurance is evident. Communication and coordination is timely and effective with the COR.

Router and solar components are installed in a secure and safe fashion with optimal angle to sunlight.

COR/inspector observation & testing of the unit

Content Editing

Services are coordinated with COR and delivered as scheduled

View of the content is functional and new content is easily found

COR/inspector review of content

Deduction Threshold. If the number of defects, or instances of unacceptable performance, observed during a month-long period is equal to or less than the maximum allowable defect rate (MADR), then there will be no deduction in payments to the Contractor for that task. However, if the number of defects observed during a month-long period is greater than the MADR, then there will be a deduction in payments to the Contractor for that task.