Appendix B - Contract Support Position Descriptions Quals dtd 30Apr2020.doc

Appendix B

Position Descriptions And Qualifications

APPENDIX B

Contract Support Position Descriptions and Qualifications

Information regarding the Position Description and

Qualifications of specific labor categories required for use in connection with the Instructional Support Services solicitation for

FAA ACADEMY

TRAINING SOLUTIONS TEAM (AMA-002)

6973GH-19-D-XXXXX

Date: April 30, 2020 Prepared by FAA Academy Training Solutions Contract Team

CHANGE HISTORY

Change No.

Description of Change

TABLE OF CONTENTS

iCHANGE HISTORY iiTABLE OF CONTENTS

1GENERAL OVERVIEW

1Labor Category Definitions

1Education/Experience Requirements

1General Requirement – All Labor Categories

2SECTION 1. INSTRUCTIONAL TRAINING DELIVERY

21.1 Instructor Position Description (Full-Time and Part-Time)

31.1.1 Qualification Requirements

31.1.2 Instructor Certification

4SECTION 2. CONTRACT MANAGEMENT AND ADMINISTRATION

42.1 Program Manager Position Description

52.1.1

52.1.2 Program Manager Certification

6SECTION 3. DEVELOPMENT AND REVISION

63.1 Graphic Artist Position Description

73.1.1 Qualification Requirements

73.1.2 Graphic Artist Certification

83.2 Technical Writer Position Description

83.2.1

93.2.2 Technical Writer Certification

93.3 Web Designer/eLearning Development Position Description

103.3.1 Qualification Requirements

103.3.2 Web Designer Certification

113.4 Instructional System Design (ISD) Specialist Position Description

123.4.1 Qualification Requirements

133.4.2 ISD Certification

14SECTION 4. ADMINISTRATIVE SUPPORT

154.1.1

154.1.2 Administrative Assistant Certification

GENERAL OVERVIEW

Labor Category Definitions

Labor categories used in this document have, wherever possible, been extracted from the Service Contract Act (SCA) Directory of Occupations, which can be found online at http://www.wdol.gov/library.aspx . These labor categories, as used within this document, shall have the meaning set forth in the most current edition of that publication.

Education/Experience Requirements

All personnel employed in support of this contract are expected to meet any specified minimum experience and/or education requirements for their respective position, as of the date of their appointment. Requirements are specified for each labor category identified in this document.

General Requirement – All Labor Categories

Regardless of labor category, all personnel employed in support of this contract shall be expected to be familiar with the operation of personal computers, standard operating systems equivalent to that used by the FAA, and with standard application software equivalent to that utilized in their proposed position.

SECTION 1. INSTRUCTIONAL TRAINING DELIVERY

The Training Solutions Team’s instructional training centers primarily on, but is not limited to, the instructional delivery of Customs and Border Protection (CBP) technical and operator training. This includes theoretical and practical training in one or more subjects on CBP equipment and systems for field technical and operational experts involved with the maintenance, repair, and operation of such equipment and systems, and maintenance of course materials, utilizing all applicable media.

1.1 Instructor Position Description (Full-Time and Part-Time) The contractor shall provide instructors to deliver, develop, and revise training for customers such as, but not limited to, CBP Border Patrol Agents. The curriculum will revolve around the customer’s mission. The curriculum generally consists of lecture followed by laboratory exercises to allow for monitoring the agent’s ability to demonstrate proficiency in operating the system. The instructor shall use only FAA provided and authorized teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual surveillance system equipment. The instructor:

a) Delivers training of instructional courses.

b) Conducts classroom administration, to include, but not limited to:

1) Conducting student orientation on the first day of class as indicated on the Student Orientation Briefing slides or other provided media;

2) Taking initial roll call, indicating any changes and notifying appropriate FAA office regarding any No Shows;

3) Maintaining a class roster;

4) Submitting final grades to appropriate FAA office;

5) Proposing recommendations for improvements, based on class outcomes at the conclusion of each class, to the appropriate FAA office.

c) Identifies the need for additional classroom resources and communicating these needs to the appropriate FAA office.

d) Follows prepared lesson plans and ensures stated course objectives are presented. Lesson plans and student materials provide a roadmap for the delivery and identified expected outcomes.

e) Measures student performance by using skill practices and tests.

f) Uses course curriculum to help ensure that operational objectives are achieved.

g) Utilizes such teaching methods as lecture, lab demonstrations, remedial discussion, and coaching.

h) Uses teaching aids such as, but not limited to, lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual lab equipment.

i) Is required to learn and become proficient on all safety-related procedures and guidelines for the equipment they will be conducting training. This training will be provided, as required, by the FAA Course Coordinator or his/her designate.

1.1.1 Qualification Requirements

Education Shall meet at least one of the following:

a. Bachelor’s degree in Education, or equivalent, or

b. Government, Private Sector, or military specific training on same or similar systems.

Experience Shall have at least two (2) years in any combination of the following positions:

a. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology, or Logistics.

b. Instructional: Government or Private Industry Electronics Technology, Mechanical Electronics Technology, or Logistics.

1.1.2 Instructor Certification

These positions do not require certification.

SECTION 2. CONTRACT MANAGEMENT AND ADMINISTRATION

The FAA Academy Training Solutions Team’s primary mission is to provide training to customers such as, but not limited to, CBP personnel. The contractor shall furnish a program management support position that is required for the management/administration of this contract and is proposed at direct cost to this contract. Positions other than a Program Manager shall be subject to negotiation.

2.1 Program Manager Position Description

The Program Manager is responsible for providing administration of the Instructional Services contract through oversight and management for all complex technical services directly affecting the FAA Training Solutions Team’s instructional contract. The Program Manager will:

a) Serve with the ability to conduct overall responsibility for organizational day-to-day planning, direction, and timely execution in order to meet the requirement set forth in this contract.

b) Enforce and provide oversight of the contract Quality Control plan, applicable to all deliverable products, outlined in Schedule B.

c) Provide oversight of contract personnel and ensure tasks assigned to contract personnel are completed in accordance with the terms of the contract and meet long-range training plans.

d) Communicate about areas of accountability and performance expectations of assigned personnel with company and Governmental counterparts.

e) Demonstrate and provide leadership regarding employee relations through effective communications, coaching, training, and development.

f) Demonstrate and provide leadership in problem resolution to facilitate faster and improved working relationships.

g) Ensure compliance with contract requirements and standards regarding cost control, waste reduction, quality, safety, complete and on-time delivery of contract deliverables. Ensure on-site compliance also with state and federal regulations.

h) Provide time-accounting of contractor personnel using the current applicable FAA Activity Data Tracking System (ADTS).

i) Provide the required administrative support for the execution of this contract requirement.

j) Coordinate with FAA operational training delivery and development requirements in providing the necessary program status and obtaining customer feedback; perform performance reviews for directly supervised employees; recommend and/or implement, as applicable, new processes where needed to improve quality or on-time delivery of contract deliverables; recommend and lead efforts to improve existing processes to improve quality or on-time delivery.

The FAA also considers it essential that the contractor’s on-site Program Manager has full authority to manage the day-to-day contractor operations and the authority to represent the contractor in dealings with the Contracting Officer (CO) or Contracting Officer’s Representative (COR).

2.1.1 Qualification Requirements

Education

a. Recommended: A Bachelor of Arts (BA), Bachelor of Science (BS), or Master of Science (MS)

b. Required: High school Diploma or G.E.D.

Experience At least five (5) years of experience in the management and administration of efforts of scope and complexity comparable to that anticipated under this contract. Such experience may have been gained in administrative, professional, technical, or other responsible work in any combination within Government or Private Industry.

Specialized Skills

Requires the ability to:

a) Lead change and achieve results;

b) Lead people and build relationships;

c) Meet organizational goals;

d) Formulate and execute budget;

e) Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;

f) Plan and organize work; and

g) Communicate effectively orally and in writing.

Qualification Exceptions

Each request for exception shall be considered on an individual basis. Exceptions to qualifications shall be considered for candidates who possess exceptional credentials, previous experience as a FAA supervisor, manager, program manager, or those possessing closely related experiences who do not meet the minimum criteria will be considered for this position, provided that a written request for waiver of qualifications is submitted to the FAA and approved in advance of the candidate’s selection.

2.1.2 Program Manager Certification

This position does not require certification.

SECTION 3. DEVELOPMENT AND REVISION

Development and revision personnel are capable of developing new course materials and revising completed course materials and support media for resident, field conducted, and self-paced training programs. These personnel are responsible for developing and revising instructional lessons and other related instructional material developed for the FAA's training program. Instructional development and revision personnel are capable also of editing, word processing, graphic design of course books, instructor guides, wall charts, transparencies, posters, charts, slides, door signs, and any documents required supporting FAA operational training delivery and development requirements. Development and revision personnel shall possess abilities to develop, compose, proofread, and edit reports, manuals, briefings, proposals, instruction books, catalogs, and related publications in support of this contract. The specific project(s) requirements will dictate what development and revision subtasks are required.

3.1 Subject Matter Expert Position Description

Under the direction of the contract Program Manager, development and revision, is to be performed on resident, field, and self-paced, technical training courses. In addition, personnel provide content input and review for computer-based instruction (CBI), eLearning, video based, and other distance learning training course development and revision efforts. All development, revision, and production is done in accordance with FAA training standards, policies, and guidelines such as, but not limited to, the latest versions of FAA Standard 028C, “Contract Training Programs”, and FAA Order 3000.57, “Air Traffic Organization Technical Operations Training and Personnel Certification Programs.” Collaboration with subject matter experts (SME) and other project team members will also be incorporated for such development, revision, and production. Instructor development and revision personnel:

a) Serves as SME, researching and providing the technical expertise to be used in the course development or revision project(s).

b) Develops or revises training materials such as wall charts, prepared notes, web cast scripts, training handbooks, lesson plans, exams, and other course documentation to ensure the technical accuracy of the training content. Ensures inclusion of all safety related procedures and guidelines within the development and revision of assigned equipment courseware.

c) Delivers instructional materials in accordance with training requirements and delivery milestones.

d) Writes, proofreads, and edits training documentation and materials for objectivity, writing style, manner of presentation, and format.

e) Demonstrates experience in Microsoft Office© (specifically Word, Excel, PowerPoint) and other software applications, to develop text-based documentation and perform minor modifications to existing documentation.

3.1.1 Qualification Requirements

Education Shall meet at least one of the following:

c. Bachelor’s degree in Education, or equivalent, or

d. Government, Private Sector, or military specific training on same or similar systems.

Experience Shall have at least two (2) years in any combination of the following positions:

c. Technical: Government or Private Industry Electrical Engineering, Electronics Technology, Electro-Mechanics Technology, Information Technology, or Logistics.

d. Instructional: Government or Private Industry Electronics Technology, Mechanical Electronics Technology, or Logistics.

3.1.2 Technical Subject Matter Expert Certification

This position does not require certification.

3.2 Graphic Artist Position Description

Under the direction of the contract Program Manager, the Graphic Artist is responsible for the development and production of technical designs and illustrations for educational or informational purposes in support of new and revised FAA training courses. All development, revision, and production is done in accordance with FAA Academy Training Solutions Team’s training standards, policies, and guidelines. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. The Graphic Artist:

a) Develops graphics to support various media used within the technical training curriculum

b) Ensures communication of technical ideas and information are accurately and clearly conveyed.

c) Creates designs and graphics from rudimentary sketches, photographs, and/or general descriptions to fulfill training requirements.

d) Collaborates with writers, editors and other production staff to produce a finished product.

e) Demonstrates experience in Microsoft Office© (specifically Word, Excel, PowerPoint) and other software applications.

f) Executes the full range of graphic production processes from initial concept to finalized graphic development for incorporation into training materials and documents.

g) Maintains a graphics library of completed designs.

h) Maintains records and files of all work, tracking all version changes.

i) Transfers, merges, and adjusts designs, graphics, and layouts as identified.

j) Incorporates photographs, drawings, sketches, diagrams, charts, and schematics in training materials, as required.

k) Develops or revises technical schematics and diagrams, based on provided examples, to be used as wall posters, training handouts, and/or inclusion in training documentation.

3.2.1 Qualification Requirements

Education High school diploma or G.E.D. required.

Specialized Training Documented formal training in graphic illustration.

Experience Within the last five (5) years, at least three (3) years of practical, recognizable experience in:

a) Graphic design (electronic and print);

b) Technical illustration;

c) Photographic enhancement;

d) Integration of photographs, graphics, or illustrations for publishing and printing; preparation of camera-ready photographs, graphics, or illustrations for reproduction in various technical training, instructional, and reference materials;

Specialized Experience Shall have experience using software tools including, but not limited to:

a) Adobe© Suite of Products (i.e. Creative Suite©)

b) Corel© Suite of Products (i.e. Draw©)

c) Visio©

d) Microsoft© Office Suite programs.

3.2.2 Graphic Artist Certification

These positions do not require certification.

3.3 Technical Writer Position Description

Under the direction of the contract Program Manager, the Technical Writer handles development and production of training and instructional materials for new and revised FAA Academy Training Solutions Team’s training courses, training aids, and prototype training. This requires assistance in the development and editing of, but not limited to, instructional lessons, scripts, story boards, lesson plans, course books, instructor guides, transparencies, posters, charts, slides, training publications, course control documentation, and other instructional supporting materials. Writer personnel will be required to develop, proofread and edit training materials, reports, manuals, briefs, proposals, instruction books, catalogs, and related publications in support of this task. All development, revision, and production is done in accordance with FAA Academy Training Solutions Team’s training standards, policies, and guidelines. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. The Technical Writer:

a) Writes, proofreads, and edits training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

b) Incorporates graphics, photographs, drawings, sketches, diagrams, and charts for illustration purposes for use in training, instructional, and reference materials.

c) Generates training, instructional, and reference materials for publication.

d) Maintains records and files of all work, tracking all version changes.

e) Reads manuals, reports, and other material to become familiar with evolving technologies, methods, agency policies, and tools to integrate new initiatives.

f) Demonstrates experience in Microsoft Office© (specifically Word, Excel, PowerPoint), Adobe Acrobat©, and graphic software applications.

3.3.1 Qualification Requirements Education High school Diploma or G.E.D. required.

Experience Shall have at least three (3) years of practical, recognizable experience in the following:

a) Effective written and verbal communications;

b) Proofreading skills with emphasis on quality and clarity;

c) Microsoft Office© (specifically Word, Excel, PowerPoint), Adobe Acrobat©, and graphic software (to develop simple graphics, perform minor modifications to existing graphics, and/or reformat graphics for publication purposes);

d) Editing and reformatting written or electronic drafts;

e) Performing page and graphics layouts;

f) Proper selection and use of the English language and grammar.

g) Coordinates and consults with FAA, using care not to alter meaning or intent of the material.

3.3.2 Technical Writer Certification These positions do not require FAA certification.

3.4 Web Designer/eLearning Development Position Description

Under the direction of the contract Program Manager, the web/eLearning developer is responsible for the development and production of technical training courses, educational content, informational applications, for web/eLearning delivery. All development, revision, and production is done in accordance with FAA Academy Training Solutions Team’s training standards, policies, and guidelines. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. The Web Designer:

a) Develops e-learning content for delivery via a Learning Management System (LMS) system using, eLearning/web course development applications used by the FAA Academy Training Solutions Team.

b) Edits material for functionality and operational integrity to ensure error-free operation.

c) Plans, analyzes, and designs simple to complex e-learning materials using, but not limited to, Articulate© (Storyline) software, other course development applications, and related tools.

d) Develops, revises, and maintains current and future distance-learning, training products, courses, and materials.

e) Works with and develops simple computer graphics; conceptualizes computer graphics and animations; layout and placement of graphics and animation in courseware; incorporates graphics into electronic training materials; and utilizes desktop publishing concepts and methods.

f) Coordinates and consults with FAA, using care not to alter meaning or intent of the material.

g) Designs, develops, troubleshoots, debugs, and implements website software code.

h) Works with graphic designers and other members of a project team to develop site concepts, interface designs, and architecture of the website.

i) Responsible for interface implementation.

j) Requires strong navigation and site design instincts.

k) Knowledgeable in web development methodology to include Configuration Management (CM) and testing.

l) Develops courseware to be administered through web delivery.

3.4.1 Qualification Requirements

Education High school diploma or G.E.D. required

Specialized Training

Documented formal training in web development/design.

Experience Within the last five (5) years, shall have at least three (3) years of practical, recognizable computer-related experience in the following:

a) Computer-based course development using current FAA approved development software applications; experience and familiarity with SCORM©, and AICC© standards. (Experience shall be current within the last two (2) years.)

b) Proper selection and use of the English language and grammar;

c) Strong computer skills and ability to stay updated on emerging technologies;

d) Writing, editing and proofreading, emphasizing quality and clarity, of a variety of documents for use in web applications;

e) Development and implementation of web interfaces, graphics and layouts;

f) Creation and management of web content, internet, and intranet sites;

g) Quality assurance of web design projects, including web usability, accessibility, and testing;

Specialized Experience

Shall have software experience including, but not limited to:

a) Various web technologies such as, but not limited to, HTML 5.

b) Database integration,

c) Document Object Model of browsers.

3.4.2 Web Designer Certification

These positions do not require certification.

3.5 Instructional System Design (ISD) Specialist Position Description

Under the direction of the contract Program Manager, the ISD performs all necessary functions to effectively and efficiently develop and produce training and instructional materials for new and revised FAA Academy Training Solutions Team’s courses, training aids, and prototype training materials, to ensure course design meets training objectives. All development, revision, and production is done in accordance with the Instructional Systems Design (ISD) approach and FAA Academy Training Solutions Team’s training standards, policies, and guidelines. Collaboration with SMEs and other project team members will also be incorporated for such development, revision, and production. Delivery of instructional materials is to be in accordance with the above training requirements and in the appropriate media identified during analysis. Training materials include, but not limited to, tasks and skills analysis, course design guides, storyboards, lesson plans, student guides and other materials, practical exercises and knowledge-check lesson and end of course exams. The ISD:

a) Designs, develops, validates and evaluates training.

b) Ensures major principles, theories, and research findings in human learning and cognitive psychology are applied.

c) Uses current trends, practices and theories in adult education and training.

d) Utilizes a systematic approach to the design, development, and evaluation of training materials/courses, applies principles, methodologies, and models of instructional systems design.

e) Demonstrates experience in office and e-learning software applications, such as but not limited to, Microsoft Office© (specifically Word, Excel, PowerPoint) and Articulate (Storyline) or Adobe (Captivate).

g) Writes, proofreads, and edits training content in all delivery media for objectivity, consistency, writing style, manner of presentation, and format.

3.5.1 Qualification Requirements

Education A Bachelor of Arts (BA) or Bachelor of Science (BS) is required.

Specialized Education Shall have at least twenty-four (24) hours supplemental coursework in at least four (4) of the following areas of study:

a) Learning theory, psychology of learning, educational psychology: Study of learning theories as they relate to the systematic design, development, and validation of instructional material.

b) Instructional design practices: Study of principles and techniques used in designing the training programs, developing design strategy and models, and applying design methods to the improvement of /training strategies.

c) Educational evaluation: Study of techniques for evaluating the effectiveness of instructional /educational programs, including developing written and performance tests and survey instruments, and determining reliability and validity of evaluation instruments.

d) Instructional product development: Study of techniques appropriate for developing training materials, including identifying leaner characteristics, specifying objectives, applying training strategy, validating training materials, and evaluating training.

e) Computers in education and training: Study of the application of computers in education and training, including selecting appropriate computer software.

Specialized Experience Shall have at least one (1) year in any combination of the following:

a) Administering, supervising, designing, developing or providing educational or training services in formal education or training programs that required knowledge of learning theory and the principles, methods, practices and techniques of the education or training instructional systems field.

b) Performing duties such as planning, coordinating and developing components of a training program; developing, reviewing and revising instructional materials for courses or occupations in accordance with specific learning objectives; developing, reviewing or evaluating all aspects of education or training programs for support of an institutional or occupational training program; solving a wide range of educational and training program problems; or providing advice to key officials on all aspects of policy, planning, review, and research related to instructional or training development mission at the level of the assigned activity.

c) Comprehensive background in developing training materials and courseware with various forms of multi-media (i.e. computer-based training, web-based training).

d) Knowledge of advanced, state-of-the art training technologies such as, but not limited to, interactive computer-assisted instruction and simulators.

e) Experience in software applications such as, but not limited to, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe products.

3.5.2 ISD Certification

These positions do not require FAA certification.

SECTION 4. ADMINISTRATIVE SUPPORT

The contractor shall furnish administrative support to aid the contract employees, as well as the employees of the Training Solutions Team personnel. Positions other than Administrative Assistant shall be subject to negotiation.

4.1 Administrative Assistant Position Description

Under the direction of the contract Program Manager, the Administrative Assistant performs all necessary functions to effectively and efficiently conduct administrative support duties. The Administrative Assistant:

a) Demonstrates working knowledge of office procedures, operations, and practices.

b) Performs related administrative duties such as answering telephone, referring callers or furnishing information; greets visitors; coordinates tour requests; filing of documents; performs record management, including storing/shredding documents in accordance with records management guidelines; maintains suspense records to ensure timely replies/action; operating copying machine; receives and reviews incoming mail; and, distributing or preparing documents to be mailed.

c) Creates documentation such as, but not limited to, correspondence, reports, course materials, agendas, class materials (i.e., rosters) and other material with responsibility for formatting, grammar, and spelling. Uses PC-based word processing software such as, but not limited to, Microsoft Word©, other Microsoft Office© programs, electronic training management systems (i.e., eLMS) and electronic mail applications.

d) Arranges for meetings or telecons, as needed; anticipates need for information and prepares material as requested. Follows up on projects resulting from meetings to ensure that internal office tasks and schedules are met.

e) Provides assistance with creating travel orders and vouchers, and other documents as needed; makes travel arrangements as needed; and, provides travel oversight to help eliminate discrepancies.

f) Provides assistance to support budget, personnel and payroll functions. Monitors time and attendance (T&A), providing discrepancy information / guidance to employees. Enters T&A information for absent employees with FAA management approval.

g) Assists in devising office procedures and practices to be followed.

h) Maintains needed supplies, to include creating necessary purchasing documentation, quotes, and shipping information; maintains equipment such as, but not limited to copiers (paper, toner, etc.), publications, and forms. Identifies deficiencies to contract Program Manager. Also, provides assistance with purchasing equipment.

i) Provides back-up support to the FAA Academy Director’s office when needed. Support includes performing routine office administrative support and potentially changing work location.

j) Utilizes government Aeronautical Center use only vehicles as needed and in accordance with policies and regulations. Driver responsible for fueling when tank registers ¼ or below, or plugging in to maintain charge for electric vehicle.

Little or no subject-matter knowledge is required, but the administrative assistant needs to choose the proper procedure for each task.

4.1.1 Qualification Requirements

Education

High school Diploma or G.E.D. required.

Experience

One (1) year experience, within the last three (3) years, in general office administration.

Specialized Skills

a) Typing skill of 50 words per minute at 90% accuracy.

b) Experience using word processor software and electronic mail applications.

c) Skill in spelling, oral communication, and writing.

4.1.2 Administrative Assistant Certification

This position does not require FAA certification.

April 30, 2020

Training Solutions Team