APPENDIX A - Scope of Services~1.docx

COMMONWEALTH OF MASSACHUSETTS

MASSACHUSETTS TRIAL COURT

OFFICE OF COURT MANAGEMENT

Request for Proposals (RFP)

ONLINE LEARNING CONTENT FOR THE MASSACHUSETTS TRIAL COURT

APPENDIX A

SCOPE OF SERVICES

ONLINE TRAINING SPECIFICATIONS

Vendor is to provide online professional development courses in these applications and content areas:

i. Microsoft Outlook (version OS365) Basic, Intermediate and Advanced;

ii. Microsoft Office 365 (with emphasis on Basic, Intermediate, and Advanced levels of Word, Excel, PowerPoint, OneDrive, Teams, and One Note);

iii. Microsoft Windows 10 (and future versions of Windows) Basic, Intermediate, and Advanced;

iv. Leadership, Supervisory and Management;

v. Soft Skills (ex: communication, teamwork, conflict resolution and conflict de-escalation, etc.);

vi. Diversity, Equity and Inclusion; and

vii. Cybersecurity

Vendor Must Demonstrate the Ability to:

i. Upload and deploy online learning content to a Cornerstone OnDemand Learning Management System (or in the alternative, provide Sharable Content Object Reference Model-wrapped trainings and access by LMS Administrator and Office of Language Access translators);

ii. Provide a limited number of Massachusetts Trial Court staff with demo-accounts (access) during the evaluation period to review quality and experience of course offerings;

iii. Provide three references, preferably government references, as required by Section 7.3.9(c);

iv. Provide support during the hours of 8:30 AM to 4:30 PM EST/EDT Monday through Friday (Trial Court judges and staff will submit any problems/issues to a designated Trial Court point of contact, Andrew Henin, via a dedicated email address);

v. Provide two quotes for a contract with an initial term of three years. One quote should identify the cost for 3,500 subscriptions and the other quote should identify the cost for between 3,501 and 6,500 subscriptions. Both quotes should include the cost to renew for two (2) additional three-year periods; and

vi. Provide costs by content library(ies) if applicable

Vendor Performance/Service Specifications and Requirements:

i. Interactive, user-friendly, multi-lingual (providing language access to a variety of non-English language speakers, including but not limited to Spanish (Latin America), Portuguese (Brazil) and Haitian-Creole), state-of-the-art (current/most recent and relevant), multi-level (ex: beginner, intermediate, advanced) online professional development courses which provide a robust and rich learning experience, in plain language and appropriate for all employees, and written by subject matter experts or certified curriculum developers;

ii. Online learning courses must be compliant with the Americans with Disabilities Act and reflect the Trial Court’s commitment to diversity, equity, and inclusion, and demonstrate a recognition, understanding, and appreciation of differences in culture, identity, and experience, be bias free, and utilize diverse presenters/faculty;

iii. Online learning courses that can be offered with Trial Court branding (preferred, not a requirement);

iv. Frequent and timely (as they occur) updates provided for all software applications;

v. The Massachusetts Trial Court requires demo accounts (access) to properly review the quality and content of course offerings. The Massachusetts Trial Court will seek to establish Service Level Agreements (SLAs), where performance/technical issues are acknowledged by the vendor within 1 business day and resolved by the vendor within 3 business days. Failing to meet the SLAs could result in the ability of the Massachusetts Trial Court to opt out of the remainder of the contract or financial penalty. Examples of performance/technical issues include but are not limited to:

a. Error messages while launching or viewing online learning content.

b. Inability of training to be "marked complete", assuming requirements of completion have been met.

c. Technical challenges that leave the system vulnerable to security risks, incompatible with other systems, and unable to effectively meet modern operating standards.

d. Extreme slowness/buffering problems that are not related to Trial Court Network Infrastructure. The vendor will test the online courses and verify that the online courses work in the Massachusetts Trial Court's e Learning Center (a Cornerstone OnDemand LMS). If the online courses do not work in the e Learning Center the vendor will work directly with Cornerstone OnDemand, the LMS vendor, to resolve compatibility problems in a timely fashion without the Trial Court incurring any additional fees. The vendor will allow the Massachusetts Trial Court one full month of testing and validation of the provided online courses. If online courses are not seamless, the course provider will work with the Cornerstone OnDemand, the LMS provider, to resolve any and all issues until the Massachusetts Trial Court re-tests and deems the online course(s) satisfactory.

STATEMENT OF WORK (SOW) REQUIREMENTS

Project Objectives

To provide Trial Court judges and staff with interactive, user-friendly, multi-lingual (providing language access to a variety of non-English language speakers), state-of-the-art (current/most recent and relevant), multi-level (ex: beginner, intermediate, advanced), Americans with Disabilities Act conscious, online professional development courses which provide a robust and rich learning experience, in plain language and appropriate for all employees, and written by subject matter experts or certified curriculum developers in the following areas: Software, including MS Office 365 (Word, Excel, PowerPoint, with Outlook, Teams, OneDrive, and Windows 10 or greater); leadership, supervisory, and management; cybersecurity; diversity, equity and inclusion; and various soft skills (ex: communication, teamwork, conflict resolution and conflict de-escalation, etc.). Courses must reflect the Trial Court’s commitment to diversity, equity, and inclusion, and demonstrate a recognition, understanding, and appreciation of differences in culture, identity, and experience, be bias- free, utilize diverse presenters/faculty, and be compatible with the Trial Court's eLearning Center (a Cornerstone OnDemand LMS).

Project Scope

This project entails the provision, deployment and testing of a catalog/library of online courses, compatible with the Massachusetts Trial Court's eLearning Center (a Cornerstone OnDemand Learning Management System). The catalog/library must be updated with new content as it becomes available. Online courses to include (but not be limited to):

i. Microsoft Outlook (version OS365) Basic, Intermediate and Advanced;

ii. Microsoft Office 365 (particularly Word, Excel, PowerPoint, One Note, Teams and OneDrive) Basic, Intermediate and Advanced;

iii. Microsoft Windows 10 (and future versions of Windows) Basic, Intermediate and Advanced;

iv. Leadership, Supervisory and Management;

v. Soft Skills (ex: communication, teamwork, conflict resolution and conflict de-escalation, etc.);

vi. Diversity, Equity and Inclusion; and

vii. Cybersecurity

Deliverables

Online Learning Content and Services, see Appendix A, Scope of Services

Supporting Tasks by Party

The vendor will:

· Provide courses as referenced above that are compatible with the Massachusetts Trial Court's eLearning Center (a Cornerstone OnDemand Learning Management System).

· Work with Cornerstone OnDemand to upload and deploy online learning courses.

· Test all purchased online learning courses to ensure that each online learning course is fully workable.

· Provide frequent and timely updates for all software applications.

The Trial Court will:

· Test all online learning courses for compatibility with the Trial Court’s eLearning Center

· Review all online learning courses for content.

Trial Court Responsible Parties

Donna M. Grieco, Massachusetts Trial Court, Sr. Program Manager (Primary Point Person) Andrew Henin, Massachusetts Trial Court, LMS Administrator (Secondary Point Person) Jeffrey Travers, Massachusetts Trial Court, First Deputy Chief information Officer (Third Point Person)

Timeline for Completion

This project is time sensitive. The deadline for vendor proposal submission is December 12, 2022, 3:00 PM, EST. Contract to be awarded by January 13, 2023. All subscriptions should be active, and courses made available online by February 17, 2023.

Cost

All costs should be outlined by the bidder in accordance with parameters set forth in Section 7.4 and Appendix D, Pricing Schedule.