Appendix 1 - 2026 RFP ABBREVIATIONS and DEFINITIONS (1) (1).docx

REQUEST FOR PROPOSALS (RFP) 2026-XX

LOTTERY CENTRAL MONITORING AND CONTROL SYSTEM AND RELATED SERVICES

APPENDIX 1

ABBREVIATIONS and DEFINITIONS For purposes of this RFP, the following abbreviations or terms have the meanings indicated below:

1. Acceptable Use Policy (AUP) - A written policy documenting constraints and practices that a user must agree to in order to access a private network or the Internet.

2. Access – The ability or the means necessary to read, write, modify, or communicate data/information or otherwise use any information system resource.

3. Ad Hoc Reports - Reports generated as needed as opposed to on a production schedule.

4. Application Program Interface (API) – Code that allows two software programs to communicate with each other.

5. Associated Equipment – Hardware located on the Licensee’s premises that is connected to the Central System for the purpose of performing communication, validation, or other functions.

6. Back-up Data Center (“BDC”) or Back-up Site - The secondary central data center. For purposes of this RFP, the BDC is the real-time functional duplicate of the Primary Data Center (PDC). It is geographically separate from the PDC, to prevent a disaster from affecting both Centers at the same time. A hot Back-up Site is defined as operating a system which receives a mirror image of all transactions on a real-time basis from the active system with the capability to automatically take over processing in the event of a failure at the Primary Site with minimal service disruption to the Lottery Central System and with no loss or corruption of data. The Contractor shall employ a minimum of two computer systems (i.e. a Master System and a Duplex System) with no shared peripherals at the Back-up Site.

7. Back-up System – The Back-up or redundant environment that comprises the components of the System, taken as a single physical and/or logical group, that are designated as being redundant to the Primary System. The Back-up System is responsible for the accurate processing of a transaction in a secure manner if the Primary System is not functional.

8. Business Day(s) – The official working days of the week to include Monday through Friday. Official working days excluding State Holidays (see definition of “Normal State Business Hours” below).

9. Central System or Lottery Central System– A computer system located at a location provided by the Contractor and approved by the MLGCA that contains all of the servers, telecommunications network, and other devices required for the operation and control of the Lottery Central Monitoring and Control System.

10. COMAR – Code of Maryland Regulations available on-line at http://www.dsd.state.md.us/COMAR/ComarHome.html.

11. Commission - The Maryland State Lottery and Gaming Control Commission (“MLGCC”).

12. Contract – The Contract awarded to the successful Offeror pursuant to this RFP. The Contract will be in the form of Attachment M.

13. Contract Monitor – The State representative for this Contract who is primarily responsible for Contract administration functions, including issuing written direction, invoice approval, monitoring this Contract to ensure compliance with the terms and conditions of the Contract, monitoring MBE and VSBE compliance, and achieving completion of the Contract on budget, on time, and within scope. The Contract Monitor may authorize in writing one or more State representatives to act on behalf of the Contract Monitor in the performance of the Contract Monitor’s responsibilities. The Agency may change the Contract Monitor at any time by written notice to the Contractor.

14. Contractor – The selected Offeror that is awarded a Contract by the State.

15. Contractor Personnel – Employees and agents and subcontractor employees and agents performing work at the direction of the Contractor under the terms of the Contract awarded from this RFP.

16. Data Breach – The unauthorized acquisition, use, modification or disclosure of State data, or other Sensitive Data.

17. Data Centers – Primary and back-up sites for the Lottery Central System.

18. eMMA – eMaryland Marketplace Advantage (see RFP Section 4.2).

19. Enterprise License Agreement (ELA) – An agreement to license the entire population of an entity (employees, on-site contractors, off-site contractors) accessing a software or service for a specified period of time for a specified value.

20. Failover - Hardware, software or manually initiated method of continuing System processing in the event of System, component, application, communications or operation failure(s), in as short a time as possible and with little or no impact to the Lottery Central System. The remaining system(s) shall immediately assume the load in case of failure in one system, without loss or corruption of any data and transactions received prior to the time of the failure.

21. Go-Live – The date, following the uncompensated conversion period, on which the new LCMCS fully operates and processes all Lottery transactions.

22. Information System – A discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information.

23. Information Technology (IT) – All electronic information-processing hardware and software, including: (a) maintenance; (b) telecommunications; and (c) associated consulting services.

24. Key Personnel – All Contractor Personnel identified in the solicitation as such that are essential to the work being performed under the Contract. See RFP Sections 3.10.

25. Local Time – Time in the Eastern Time Zone as observed by the State of Maryland. Unless otherwise specified, all stated times shall be Local Time, even if not expressly designated as such.

26. Lottery Law – State Government Article, Title 9, Subtitle 1, Annotated Code of Maryland and Code of Maryland Regulations (“COMAR”) 36.01 - .02

27. Minority Business Enterprise (MBE) – Any legal entity certified as defined at COMAR 21.01.02.01B (54) which is certified by the Maryland Department of Transportation under COMAR 21.11.03.

28. MLGCA - Maryland State Lottery and Gaming Control Agency or Lottery.

29. MUSL – Multi- State Lottery Association.

30. Normal State Business Hours - Normal State business hours are 8:00 a.m. – 5:00 p.m. Monday through Friday except State Holidays, which can be found at: www.dbm.maryland.gov – keyword: State Holidays.

31. Notice to Proceed (NTP) – A written notice from the Procurement Officer that work under the Contract, project, Task Order or Work Order (as applicable) is to begin as of a specified date. The NTP Date is the start date of work under the Contract, project, Task Order or Work Order. Additional NTPs may be issued by either the Procurement Officer or the Contract Monitor regarding the start date for any service included within this solicitation with a delayed or non-specified implementation date.

32. NTP Date – The date specified in an NTP for work on Contract, project, Task Order or Work Order to begin.

33. Offeror – An entity that submits a Proposal in response to this RFP.

34. Personally Identifiable Information (PII) – Any information about an individual maintained by the State, including (1) any information that can be used to distinguish or trace an individual identity, such as name, social security number, date and place of birth, mother’s maiden name, or biometric records; and (2) any other information that is linked or linkable to an individual, such as medical, educational, financial, and employment information.

35. Primary Data Center (“PDC”) or Primary Site – The location from which the Primary System(s) are operated.

36. Primary System - The components of the Central System, taken as a single physical and/or logical group, that are designated as being primarily responsible for the accurate processing of a transaction in a secure manner.

37. Procurement Officer – Prior to the award of any Contract, the sole point of contact in the State for purposes of this solicitation. After Contract award, the Procurement Officer has responsibilities as detailed in the Contract (Attachment M), and is the only State representative who can authorize changes to the Contract. The Agency may change the Procurement Officer at any time by written notice to the Contractor.

38. Progressive Jackpot – A prize that increases as play occurs such as on a Fast Play game where each ticket increases the Jackpot by a certain amount.

39. Proposal – As appropriate, either or both of the Offeror’s Technical or Financial Proposal.

40. Protected Health Information (PHI) – Information that relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual; and (i) that identifies the individual; or (ii) with respect to which there is a reasonable basis to believe the information can be used to identify the individual.

41. Request for Proposals (RFP) – This Request for Proposals issued by the State Lottery and Gaming Control Agency (Agency), with the Solicitation Number and date of issuance indicated in the Key Information Summary Sheet, including any amendments thereto.

42. Security Incident – A violation or imminent threat of violation of computer security policies, Security Measures, acceptable use policies, or standard security practices. “Imminent threat of violation” is a situation in which the organization has a factual basis for believing that a specific incident is about to occur.

43. Security or Security Measures – The technology, policy and procedures that a) protects and b) controls access to networks, systems, and data.

44. Sensitive Data - Means PII; PHI; other proprietary or confidential data as defined by the State, including but not limited to “personal information” under Md. Code Ann., Commercial Law § 14-3501(e) and Md. Code Ann., St. Govt. § 10-1301(c) and information not subject to disclosure under the Public Information Act, Title 4 of the General Provisions Article; and information about an individual that (1) can be used to distinguish or trace an individual‘s identity, such as name, social security number, date and place of birth, mother‘s maiden name, or biometric records; or (2) is linked or linkable to an individual, such as medical, educational, financial, and employment information.

45. Service Level Agreement (SLA) - Commitment by the Contractor to the Agency that defines the performance standards the Contractor is obligated to meet.

46. Software - The object code version of computer programs licensed pursuant to this Contract. Embedded code, firmware, internal code, microcode, and any other term referring to software that is necessary for proper operation is included in this definition of Software. Software includes all prior, current, and future versions of the Software and all maintenance updates and error corrections. Software also includes any upgrades, updates, bug fixes or modified versions or backup copies of the Software licensed to the State by Contractor or an authorized distributor.

47. Software as a Service (SaaS) - A software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. For the purposes of this RFP, the terms SaaS and PaaS are considered synonymous and the term SaaS will be used throughout this document.

48. Solution - All Software, deliverables, services and activities necessary to fully provide and support the RFP scope of work. This definition of Solution includes all System Documentation developed as a result of this Contract. Also included are all Upgrades, patches, break/fix activities, enhancements and general maintenance and support of the Solution and its infrastructure.

49. State – The State of Maryland.

50. Source Code – Executable instructions for Software in its high level, human readable form which are in turn interpreted, parsed and/or compiled to be executed as part of a computing system.

51. System Availability – The period of time the Solution works as required excluding non-operational periods associated with planned maintenance.

52. System Documentation – Those materials necessary to wholly reproduce and fully operate the most current deployed version of the Solution in a manner equivalent to the original Solution including, but not limited to:

a. Source Code: This includes source code created by the Contractor or subcontractor(s) and source code that is leveraged or extended by the Contractor for use in the Contract;

b. All associated rules, reports, forms, templates, scripts, data dictionaries and database functionality;

c. All associated configuration file details needed to duplicate the run time environment as deployed in the current deployed version of the system;

d. All associated design details, flow charts, algorithms, processes, formulas, pseudo-code, procedures, instructions, help files, programmer’s notes and other documentation;

e. A complete list of Third Party, open source, or commercial software components and detailed configuration notes for each component necessary to reproduce the system (e.g., operating system, relational database, and rules engine software);

f. All associated user instructions and/or training materials for business users and technical staff, including maintenance manuals, administrative guides and user how-to guides; and

g. Operating procedures.

53. Technical Safeguards – The technology and the policy and procedures for its use that protect State Data and control access to it.

54. Telecommunications Network – A communications system that connects the Primary and Back-up Sites to equipment in Retailer locations and the Central System.

55. Third Party Software – Software and supporting documentation that:

a. are owned by a third party, not by the State, the Contractor, or a subcontractor;

b. are included in, or necessary or helpful to the operation, maintenance, support or modification of the Solution; and

c. are specifically identified and listed as Third-Party Software in the Proposal.

56. Total Proposal Price - The Offeror’s total price for goods and services in response to this solicitation, included in Financial Proposal Attachment B – Financial Proposal Form.

57. Upgrade - A new release of any component of the Solution containing major new features, functionality and/or performance improvements.

58. UPS – Uninterruptible Power Supply System

59. Veteran-owned Small Business Enterprise (VSBE) – A business that is verified by the Center for Verification and Evaluation (CVE) of the United States Department of Veterans Affairs as a veteran-owned small business. See Code of Maryland Regulations (COMAR) 21.11.13.

60. XCAP™ – Maryland Lottery and Gaming Control Agency extended cashing program which allows designated XCAP retailers to pay up to $5,000.00 in winnings.