Appendix 06 Sample Customer Service Comment Mechanism.pdf

This document is Appendix 06 of a Prospectus for Campground and Related Granger-Thye Concessions for the Chequamegon-Nicolet National Forest, issued by the United States Department of Agriculture. The appendix provides a sample customer service comment mechanism in the form of a standardized feedback card designed to collect visitor satisfaction data.

The sample customer comment card contains a Likert-scale survey with three satisfaction-related questions rated on a five-point scale ranging from "Very Dissatisfied" (1) to "Very Satisfied" (5). The survey questions assess customer satisfaction with: overall cleanliness of the area, quality of services provided, and customer service of staff. The card includes a comments section for additional written feedback. Completed forms may be submitted by dropping them in a comment box located in the lodge or by mailing them to the Recreation Special Uses office at Chequamegon-Nicolet National Forest, 500 Hanson Lake Road, Rhinelander, Wisconsin 54501. This appendix serves as a template example for implementing customer feedback collection mechanisms in concession operations.