APG_-_Annual_Support_and_Maintenance_for_A_V,_Crestron,_UCrypt,_Digital_Signage_and_Video_Walls.pdf
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- Attached to
- APG - Annual Support and Maintenance for A/V, Crestron, UCrypt, Digital Signage and Video Walls
- Solicitation number
- REQ- 24 - 184
- Issued by
- Pinellas County, Florida
About this file
This document is a Request for Proposal (RFP) issued by the City of St. Petersburg, Florida for annual support and maintenance of audio-visual equipment for the Police Department. The solicitation (REQ-24-184) seeks a vendor to provide comprehensive technical support for a complex audio-visual infrastructure, including Crestron equipment, UCrypt devices, digital signage, and seven video walls located throughout the department. The contract requires technical phone support Monday through Friday from 7 am to 4 PM EST, with a four-hour response time, on-site service within 48 hours, replacement parts provision, warranty support, and annual equipment review. The RFP was released on May 17, 2024, with responses due by May 24, 2024, at 3:00 PM, and will be submitted electronically through the city's procurement portal.
The solicitation is structured as a sole source notice, with APG Electric identified as the current service provider who originally installed the systems. The equipment includes Crestron systems in 10 conference rooms connected to Mercury call devices, room speakers/microphones, and displays, over 100 IP/TV locations connected to a UCrypt device in the data center, and digital signage configured for live streaming and static content delivery. The city is seeking alternative vendors who can demonstrate equivalent capabilities, with a seven-business-day window for potential vendors to submit qualifications and challenge the sole source designation. The vendor must provide comprehensive support across all installed hardware and software systems throughout the department's facilities.
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| File | Type | Posted |
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| A1684_-_SPPD_Service_Renewal_2024.pdf |
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Text version
REQ- 24 - 184
APG - ANNUAL SUPPORT AND MAINTENANCE FOR
A/V, CRESTRON, UCRYPT, DIGITAL SIGNAGE AND
VIDEO WALLS
City of St. Petersburg
P.O. Box 2842
St. Petersburg, FL 33731
RELEASE DATE: May 17, 2024
DEADLINE FOR QUESTIONS: undefined
RESPONSE DEADLINE: May 24, 2024, 3:00 pm
RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:
https://procurement.opengov.com/portal/stpete
City of St. Petersburg
APG - Annual Support and Maintenance for A/V, Crestron, UCrypt, Digital Signage and Video Walls
I. Scope
II. Vendor Questionnaire
#REQ- 24 - 184
Title: APG - Annual Support and Maintenance for A/V, Crestron, UCrypt, Digital Signage and Video Walls
1. Scope
1.1. Scope of Sole Source
The Crestron equipment was programmed to display IP/TV, with audio separate from video if needed along with working with the Hiperwall software to display content to seven (7) different video walls located throughout the building. Each video wall allows for displaying content from the Hiperwall controllers or from other sources such as a laptop, tablet, wireless devices etc. There are 10 separate conference rooms that have Crestron equipment connecting to Mercury call devices, room speakers/mics and displays. The Police Department has over 100 IP/TV locations throughout the building all connecting back to a UCrypt device located in the data center that will deliver TV content to all locations. The department also has digital signage that was configured to work for live streaming and static delivery to each location.
The vendor must be able to provide support and maintenance for all equipment and software associated with the devices located throughout the Department and offsite locations. The vendor will be required to provide technical phone support Monday through Friday, 7 am to 4 PM EST, within four (4) hours of initial contact; provide on-site services within 48 hours; provide replacement parts; warranty parts, escalation support with all external vendors regarding all hardware needs; annual review and PM of all equipment. APG Electric installed these systems and has been performing these services for the City of
St. Petersburg's Police Department
1.2. Sole Source Notice
To date, the above listed supplier has been identified as the exclusive source for this product/service.
Notice is hereby provided that the above product/service may be a sole source.
Any supplier that believes they are capable of providing the same type of product/service should submit product information, statement of qualifications, and/or capabilities, as applicable, to the below listed
Procurement Analyst by the due date.
This posting will remain active for seven (7) business days. The Procurement Analyst must be notified within this seven-day period.
#REQ- 24 - 184
Title: APG - Annual Support and Maintenance for A/V, Crestron, UCrypt, Digital Signage and Video Walls
2. Vendor Questionnaire
2.1. Suppliers that believe they are capable of providing the same type of product/service should confirm below by the due date.*
☐ Please confirm
*Response required
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