AOS PWS.pdf

ARMSTRONG FLIGHT RESEARCH CENTER

PERFORMANCE WORK STATEMENT

AIRCRAFT OPERATIONS SUPPORT

Dated:

Revision: 1

National Aeronautics and Space Administration Armstrong Flight Research Center Edwards, California

Table of Contents

1.0 Introduction

1.1 Background

1.2 Objectives

1.3 Scope

2.0 General Requirements

2.1 Contract Administration

2.1.1 Business Management

2.1.2 Staffing

2.1.3 Compliance with Center Procedures

2.1.4 Training

2.1.5 Contractor Purchases

2.2 Place of Performance

Core Hours Overtime Travel

2.3 Period of Performance

2.4 Government Furnished Property (GFP)

2.4.1 Contractor Use of Government Vehicles

2.5 Security

2.5.1. Contract Security Classification Specification

2.5.2. Contractor Access

2.6 Quality Assurance

2.6.1 Corrective Action

2.6.2 Inspection and Test Status

2.6.3 Control of Nonconforming Product

2.6.4 Internal Quality Audits

2.7 Quality Management System

2.7.1 Management Responsibility

2.7.2 Designated Contractor Inspectors

2.7.3 Inspection Stamp Control

2.8 Safety

2.8.1 Safety Plan

2.8.2 Safety Involvement

2.8.3 Safety Management System

2.8.4 Mishap Investigation Support

3.0 Work Requirements

3.1 Aircraft Maintenance

3.1.1 Scheduled Maintenance

3.1.2 Unscheduled Maintenance

3.1.3 Flightline Services

3.1.4 Off Site Recovery

3.1.5 Maintenance Operations Office

3.1.6 Engine Shop

3.1.7 Tool/Chem Crib / HAZMAT Attendant

3.1.8 Aircraft Parts Removal and Disposition

3.2 Unique Requirements

3.2.1. Technical Training

3.2.3 Portal Specialist

3.3 Avionics and Instrumentation

3.4 Aircrew Life Support

3.4.1 General Duties

3.4.2 Life Support Discipline

3.4.3 Egress Discipline

3.4.4 Oxygen Systems Maintenance

3.4.5 Fabrication

3.4.6 Training

3.5 Aircraft Records

3.6 Parts Expediter

3.7 Engineering Support

3.7.1 Calibration Laboratory

3.7.2 Calibration Technician

3.7.3 Acceptance Tests and Calibrations

3.8 Operations Scheduling Officer

4.0 Key Personnel Qualifications

5.0 Deliverables

6.0 Performance Elements

Appendix 1 – AFRC AIRCRAFT LIST Appendix 2 – LIST OF ACRONYMS Appendix 3 – LIST OF REFERENCE DOCUMENTS Appendix 4 – LABOR CLASSIFICATIONS

1.0 Introduction

1.1 Background

Aeronautics Research conducted by NASA has directly benefited today’s air transportation system and aviation industry. Tools and technologies developed by NASA have increased the capacity and improved the efficiency, safety, and environmental compatibility of the air transportation system. NASA continues to research and develop tools and technologies that can be integrated into even more advanced and efficient aircraft and airspace systems, including enabling game-changing concepts for the future. The NASA Armstrong Flight Research Center (AFRC) is NASA's premier installation for atmospheric flight research and operations. Located at Edwards, California, in the western Mojave Desert, AFRC is uniquely situated to take advantage of the excellent year-round flying weather, remote area and visibility to flight test some of the nation's most unique aircraft and aeronautical systems, as well as conduct flight operations for a wide variety of airborne science missions. AFRC often introduces new/emerging technologies, methods, materials, aerospace vehicles, flight data collection methods and instruments, and various aeronautical advancements for the benefit of the United States. Its customer and stakeholder base includes international customers and partners. To assure continued success of its mission, AFRC must develop and implement effective and innovative processes to serve this broad mission, stakeholder, and customer base. This requires working with other NASA Centers, industry leaders, universities, science proponents and others.

1.2 Objectives

The purpose of this contract is to support the operations of all aircraft as assigned by NASA.

Aircraft types include, but are not limited to, motor glider through large commercial, military, and experimental one-of-a-kind research aircraft. In particular, this Performance Work Statement (PWS) describes the work to be performed and the deliverables to be provided by the Contractor at AFRC and other NASA Centers as applicable under this Aircraft Operations Support (AOS) contract.

1.3 Scope

The Contractor shall support all NASA assigned aircraft operations, including aircraft maintenance, aircraft modification, and flight-line operations. NASA aircraft are operated to meet both Center and Agency platform, research, and support aircraft requirements. AFRC aircraft are defined as those located at main campus (Edwards, California).During deployments, AFRC may conduct aircraft operations from other facilities, including Contiguous United States (CONUS) and Outside Contiguous United States (OCONUS) locations.

2.0 General Requirements

The following general requirements shall apply to all functions, services, and products of this contract. Unless specified otherwise herein, the Contractor shall comply with these requirements at the commencement, and throughout the duration, of contract. All contractor employees shall be capable of effectively communicating in English sufficient to perform the duties as stated in this PWS.

2.1 Contract Administration

The Contractor shall manage its workforce to ensure that quality products and safe operations are provided to NASA and NASA customers. The Contractor shall provide on-site management and establish management procedures to fulfill the requirements of this PWS. The Contractor also shall be required to interface, as required, with various NASA organizations, other NASA Contractors, NASA Customers, and appropriate regulatory bodies.

2.1.1 Business Management

The Contractor shall:

1. Provide a management team that has sufficient knowledge and breadth of skills to effectively and efficiently manage the range of technical disciplines required under this contract. This team will exercise management and operational control for performance requirements set forth in this PWS.

2. Develop and implement an effective management approach for estimating, projecting, controlling, and reporting contract costs.

3. Develop and implement an effective management approach for communicating, and documenting contract activity. Provide timely and effective communications with the NASA Contracting Officer (CO), Contracting Officer Representative (COR) and Technical Monitors (TM).

4. Develop and implement an effective management approach for scheduling and monitoring overall contract performance.

5. Maintain reports and records in accordance with NPR 1441.1, NASA Records Management Program Requirements.

6. Use the Government furnished aircraft maintenance and inventory management information systems to input all data to ensure aircraft maintenance and logistics functions are accomplished.

2.1.2 Staffing

The Contractor shall:

1. Provide all management, supervision, labor and materials to perform the requirements of this contract. All Contractor personnel duties shall be in compliance with AFOP-7900.3- 002, Aircraft Maintenance & Safety Manual, as it pertains to Flight Operations requirements. All hired personnel must be U.S. citizens.

2. Plan, organize, schedule, and direct its staff in order to successfully accomplish the requirements of this PWS.

3. 2. Notify the relevant discipline Technical Monitor of any scheduled or unscheduled leave arrangements that may impact schedules or support requirements.

4. Resolve conflicts involving daily activities, planning future operations, and supervision of Contractor personnel assigned to this contract.

5. Assign a dedicated Crew Chief to each aircraft as required by the government.

6. Provide a capability to support surge demands in staffing or workloads dictated by mission deployments, operations, or maintenance requirements. Examples include:

adjusting shifts, adding multiple shifts or employing part time/temporary personnel. The Contractor should be able to provide a surge support proposal; information to be included in the proposal and due date to be agreed upon by the CO and the Contractor.

7. The Contractor may be required to provide logistics support on deployments.

8. The Contractor shall assign the appropriate number of competent, able, willing, and approved technicians to meet project / program flight schedules by participating as non-pilot aircrew on aircraft platforms requiring Flight Safety Technician support per AFOP- 7900.3-006, Aircrew Flight Operations Manual, as requested by the Government.

a. Contractor technicians will support in accordance with AFOP-7900.3-006 and ensure completion of project/system familiarity and branch training requirements, as available, in a timely manner.

2.1.3 Compliance with Center Procedures

While on Government premises, the Contractor shall comply with requirements governing the conduct of personnel and the operation of the facility. Such requirements are generally set forth in NASA-wide or local installation management instructions, handbooks, or Announcements. NASA wide Directives are located in the NASA Online Directives Information System (NODIS). AFRC Directives are located in the On-line Document Information Exchange (ODIE) within the AFRC IntranetSharePoint. Copies of the current issuances may be obtained from the Contracting Officer. This list may be modified whenever the Government deems necessary to include additional issuances pertaining to the conduct of the personnel and the operation of the facility.

2.1.4 Training

The Contractor shall develop, document, and implement a training and certification process that assures all Contractor personnel are properly trained, qualified and certified for the tasks they are required to perform to include the operation of special purpose Government equipment. The Contractor shall maintain training and certification records for each employee and make the records available to the CO, COR, or other delegated personnel upon request. The Contractor shall provide environmental, health, and safety training to ensure employee compliance with NASA, Federal, State, and local laws, regulations, instructions.

This training may be available through Government sources.

In general, Contractor employees must attend and complete all mandatory training required for AFRC personnel. The Contractor shall utilize center training calendars and public email notifications, or, in case of their unavailability, will be informed of training opportunities.

The Contractor will receive training reports with upcoming and overdue training and shall schedule their personnel to attend training sessions accordingly. The Contractor shall be responsible for scheduling the attendance of their personnel at training, obtaining approval from the Government, and ensuring minimal disruption to essential Government functions.

The Contractor shall maintain training and certification records for each employee and make the records available to the Contracting Officer (CO), Contracting Officer Representative (COR), Technical Monitor (TM) or other delegated personnel upon request. Any training that is overdue must be reported to the COR (or TM as designated by the COR) within 7 calendar days of the overdue date.

2.1.5 Contractor Purchases

The Contractor shall not accomplish purchases for which the Government intends to maintain property accountability unless the Contractor purchases are for development of an item which shall be delivered to the Government upon completion of the development by the Contractor. These purchasing functions are limited to necessary and incidental items tied directly to Contractor performance. The Contractor shall not perform purchasing functions or act in any other way as an agent for the government. The Contractor shall not purchase items used by Government personnel in performance of their duties.

2.2 Place of Performance

The principal place of performance for this requirement is Armstrong Flight Research Center, located at Edwards AFB, California. The Contractor may be required to support alternate locations and perform international and/or domestic travel in support of mission requirements. If other NASA Centers place orders against this contract, then the NASA Center’s task order will define the place of performance for that NASA Center’s work.

Core Hours Contractor employees shall be available during center core hours unless otherwise authorized by the COR or his/her delegated representative to adjust schedule in support of mission requirements. Exceptions to core hours may include weekend hours or alternate shift hours in support of project specific schedules. For OCONUS deployments, the COR or his/her authorized designee, shall determine the work schedule.

Some positions will require occasional instances of unusual working hours, such as requirements for working an extended day, working late (working beyond the mutually agreed ending time for any particular day), or working on a weekend. The Contractor is responsible for adjusting work schedules to their employees for such unusual working hours, altering the start time (for support later than the mutually agreed ending time for any particular day), or some other appropriate adjustment or solution.

AFRC is currently operating under a flexible work schedule, permitting employees to work 80 hours in 9 days, known as a 9/80 schedule. AFRC’s core hours are between 8:00 am and 3:00 pm Monday through Thursday and the first Friday of the NASA pay period. Core hours at other NASA Centers will be provided as needed.

Overtime Overtime hours are normally required to respond to emergencies, unusually heavy workloads, and unexpected situations that may occur due to unforeseen service requirements.

If circumstances indicate the potential need for overtime in order to accomplish a task such overtime must be authorized in advance by an authorized government representative. If there is a potential for overtime support while on Temporary Duty Assignment (TDY), the Contractor shall secure approval. (Control mechanism – COR or designee).

Travel Travel may be required in conjunction with the performance of work requirements.

Allowability of travel costs is determined in accordance with Federal Acquisition Regulations (FAR) 31.505-45, the Federal Travel Regulations (FTR), and the Joint Travel

Regulation (JTR). Travel must be coordinated through the COR and is not authorized until approved by the CO. Travel requirements under this contract shall be met using the most economical form of transportation available. All travel should be scheduled sufficiently in advance to be able to allow sufficient time for COR/CO review process.

2.3 Period of Performance

The period of performance is five (5) years from the effective date of this contract.

2.4 Government Furnished Property (GFP)

The Contractor shall develop and implement an effective management approach for monitoring and tracking Government Furnished Property. The Contractor reports annually any NASA property in Custody of Contractors that has been furnished or that has been acquired by the Contractor under the terms of the contract. The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

2.4.1 Contractor Use of Government Vehicles

It is the policy of the NASA AFRC to allow contractors to use Agency vehicles for official NASA business only in exceptional circumstances when it is in the best interest of the government.

Contractors shall use government vehicles between places of official business only and shall not use them to conduct personal business. It is up to the discretion of the contractor’s technical representative whether to use a government vehicle for NASA AFRC business.

Contractors will be held liable for any costs associated with misuse of Agency vehicles.

Contractors must receive approval from their technical representative to use Agency vehicles and must restrict their use for official purposes only in performance of the contract.

Employees may be authorized on their travel orders to use a government vehicle for travel and must comply with all NASA and AFRC policies when doing so.

Contractors must fulfill all necessary requirements/training prior to the use of any Agency vehicle.

2.5 Security

The Contractor shall comply with all NASA, Federal, and local security requirements.

2.5.1. Contract Security Classification Specification

The Contractor shall meet the minimum-security requirements listed in the Contract Security Classification Specification, DD Form 254.

Whenever work is performed on aircraft with classified components, a minimum of two (2) people with secret clearance or higher are required on the aircraft to monitor and track the classified components.

All avionics individuals will have and maintain a secret clearance or higher.

Access to Communications Security (COMSEC) Material may be required during performance of this contract. Required COMSEC Material will be furnished by the NASA COMSEC Manager. Personnel accessing COMSEC Material must have a final secret clearance.

Security Requirements: Based on assigned duties, Contractor personnel performing work under this contract shall have the ability to obtain and maintain a security clearance for the life of the contract. The type of security clearance required is based on mission requirements and/or aircraft type.

2.5.2.Contractor Access A portion or all of the effort required to be accomplished under this contract is to be performed at the AFRC main campus at Edwards AFB, or other NASA installations or sites.

During performance of this effort, the right of ingress and egress to the Government site for Contractor personnel shall be made available as required per AFOP-1620.3-001, Authorization for Access to Controlled Areas. The contractor will provide the Government a point of contact, an “Identity Requester”, who will coordinate the access level submissions and visit requests to AFRC. Visit requests are handled in accordance with AFOP-1600.1- 001, Visitor Control.

2.6 Quality Assurance

2.6.1 Corrective Action

The Contractor shall take action to eliminate the cause of workmanship and customer audit nonconformance’s in order to prevent recurrence. Corrective or preventive actions shall be appropriate to the effects of the nonconformance encountered or the effects of the potential occurrence. The Contractor shall establish and maintain a documented procedure for identifying and preventing deficiencies in the QMS that include:

1. Procedures for reviewing nonconformance

2. Determining the causes of nonconformance

3. Evaluate, determine, and implement corrective actions to ensure that nonconformance is prevented and/or do not reoccur

4. Recording the results of action taken

5. Reviewing corrective and/or preventative action taken

6. Identifying the specific actions where timely and effective corrective actions are not achieved

7. Perform root cause analysis, corrective and preventive actions for all nonconformance’s discovered by NASA Quality Assurance in accordance withAFOP-8735.2-001, Quality Assurance Procedures and AS9100D.

8. Implement and record any changes to Contractor’s documented procedures if applicable, resulting from corrective action

9. Utilize the FAA Suspected Unapproved Parts (SUP) Program, and Government / Industry Data Exchange Program (GIDEP) to alert other agencies of suspect components. Problems shall also be reported to AFRC Quality Assurance Branch Chief or designee

2.6.2 Inspection and Test Status

The Contractor shall use AFOP-8735.2-001to status inspection and test records. The Contractor’s responsibility includes but is not limited to:

1. Record all Contractor inspections and / or Quality assurance Report (QAR) inspection coverage on the applicable quality records

2. Record measurement results (the record shall show the actual test results data) and evaluate test / inspection results against accept / reject criteria

3. Record measurement instruments used including identification number and due date

4. Ensure all work which requires an inspection by the Quality Manager or contractor inspector is performed and subsequently captured in the NASA Aircraft Management Information System (NAMIS), on the appropriate quality record (if applicable), or other approved documentation format

5. Each inspection or repair action shall be entered in NAMIS showing completion of the task

6. Ensure specified type aircraft technical data or FAA AC 43.13-1B or -2B, Acceptable, Methods, Techniques and Practices - Aircraft Inspection and Repair, are followed

7. The Contractor shall perform special inspections / one-time inspections in accordance with the Aircraft Maintenance Program and AFOP-7900.3-002 and AFOP-8735.2-001 for Product Quality Deficiency Reporting Process for Defense Logistics Agency (DLA) Hardware

2.6.3 Control of Nonconforming Product

The Contractor shall control nonconforming products in accordance withAFOP-8735.2-001.

2.6.4 Internal Quality Audits

The Contractor shall perform, as a minimum, audits of their QMS on an annual basis. Audits will include personnel training and qualifications, procedures, services, and operations for tasks assigned under this SOW to verify compliance with AS9100D.

The Contractor shall support all audits and reviews and will provide supporting documents when requested.

2.7 Quality Management System

The Quality Management System processes will comply with the AS9100 Rev D standard.

2.7.1 Management Responsibility

The Contractor shall provide an on-site Quality Manager who is responsible for the Contractor’s overall Quality Management System. The Quality Manager shall be independent of the maintenance organization. The Contractor shall prepare a Quality Assurance Manual and define and document its policy for quality; including objectives for quality, and its commitment to quality. The quality policy shall be relevant to the organizational goals and expectations and align with AFRC’s quality policy. The Contractor shall ensure that this policy is understood, implemented, and maintained at all levels of the organization.

2.7.2 Designated Contractor Inspectors

The Contractor shall perform inspections on assigned aircraft work indicated below and when required by the applicable Work Authorization Document (WAD). The Contractor shall ensure all Inspections are accomplished prior to the aircraft, engine, or equipment being returned to service. Inspections may be performed on any system or procedure to ensure quality of the product. These duties shall include but are not limited to:

1. Performing aircraft inspections of quality procedures, processes, and change requests.

2. Performing toolbox inventory inspections.

3. Monitoring currency and filing of technical publications at aircraft.

4. Witnessing operational tests/checks on equipment in accordance with approved technical data.

5. Recommending changes in methods, procedures, processes and other techniques employed to improve the productivity without compromising safety or quality of assigned tasks.

6. Ensuring the requirements for Continued Airworthiness are satisfied prior to the aircraft being returned to service.

7. Supplementing the AFRC Quality Assurance (QA) inspectors as requested with current mechanics or avionics technicians to perform work that AFRC Designated Inspectors and Quality Assurance personnel have been assigned. The AFRC QA Manager will make the requests through the Contractor’s COR, with appointing orders submitted per aircraft.

Contractor inspectors will use Contractor issued inspection stamps. The Contractor inspectors will be a 3rd tier inspection layer used when the Government inspection system cannot support activities due to staffing shortages, aircraft deployment, etc. The assigned AFRC QA personnel will be primary, the AFRC Designated Inspector will be secondary and the assigned Contractor inspector will only be used if the first two are not available. Contractor Inspectors must comply with NASA inspection training requirements in addition to the Contractor training program.

2.7.3 Inspection Stamp Control

The Contractor’s Quality Program shall establish Inspection/Stamp Control Procedures for the issuance, control, and use of inspection stamps. The Contractor stamps shall not resemble the NASA QA quality stamps. The inspection stamp shall not be duplicated, loaned or used by any employee except to whom it is assigned. The Contractor’s Stamp Control Procedures shall meet or exceed AFOP-8730.5-003, Inspection Stamp Control. The Contractor’s Quality Program shall also comply with the requirement for submitting Appointing Orders to AFRC QA Branch Chief. The Contractor shall obtain concurrence from Maintenance Operations, Avionics or the applicable backshop Branch Chief prior to submitting to the AFRC Quality Assurance Branch Chief for approval and issuance of stamp. The Contractor shall provide the following evidence to support certification / qualification of personnel the Contractor is considering for stamp issuance:

1. Training records, including any past employment, such as military 623 training records or certificates issued by other training sites.

2. Experience of individual, such as work experience on similar platforms through On-the-

Job Training (OJT) or Familiarization (FAM) records.

2.8 Safety

The safety of personnel, facilities and operations are paramount in conjunction with fulfilling the mission. It is NASA policy to protect the public, avoid loss of life, personal injury or illness, property loss or damage, or harm to the environment in pursuit of its logistical support to the mission.

2.8.1 Safety Plan

The Contractor shall implement safety, health, and environmental program requirements as part of its written Safety and Health Plan. The plan shall cover all safety elements: confined space, lockout tagout, fall protection, etc. to cover all work that the contractor will be performing under this contract. The plan shall also address the Contractor’s drug testing program, which must meet the FAA Drug and Alcohol Testing Program.

2.8.2 Safety Involvement

The Contractor shall respond to center-wide safety, health, environmental, and fire protection concerns and goals, and participate in meetings and other activities related to the Safety and Health Plan. The Contractor shall participate in Center and Flight Operations level safety meetings, branch meetings, forums and initiatives as communicated by the COR.

Participation includes both activity related to, preparation for, attendance at, and responses to such activities. These include, but are not limited to, Center Safety All-Hands meetings, Safety Management System audits and inspections, Safety committees, Safety Forums, Safety culture surveys, and mishap investigation support.

2.8.3 Safety Management System

The Contractor shall participate and comply with NASA’s Safety Management System protocol as applied at the center level to its activity. Any conflicts between Occupational Safety and Health Administration (OSHA) documentation and the center practices will be brought to the attention of the COR. The Contractor shall develop and maintain a system to manage risks to center operations that are associated with its statement of work in accordance with NPR 8000.4, Agency Risk Management Procedural Requirements. This activity will be formally documented and reported quarterly to the COR.

2.8.4 Mishap Investigation Support

Where mishaps will be investigated by NASA (either solely or in parallel to another organization), the Contractor and their employees shall provide information, evidence and/or assistance in accordance with NPR 8621.1, NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and Recordkeeping.

3.0 Work Requirements

Section 3 describes the technical requirements to be performed and the deliverables to be provided by the Contractor under the AOS contract. The Contractor shall provide support to assist NASA Flight Operations. The following describes different functions performed within Flight Operations that will require Contractor Support. These sub-sections apply to all platform, research, and support aircraft. All maintenance shall be performed in accordance with the applicable NASA, Air Force, Navy, FAA, and commercial requirements. The applicable technical data is available in the AFRC technical order library.

The Contractor shall provide common aviation hand tools for the performance of aircraft maintenance. Contractor operations shall include servicing, preventive and routine maintenance on AFRC aircraft and their respective systems. The Contractor’s responsibilities include but are not limited to:

1 Remove, disassemble, inspect, repair, overhaul, adjust, test, assemble and re-install components when required by the aircraft inspection program.

2 Perform maintenance to comply with Federal Aviation Administration (FAA) regulations as defined AFOP-7900.3-002 and applicable aircraft technical data.

3 Support NASA directed maintenance on Government transient aircraft 4 Comply with all branch specific training requirements.

3.1 Aircraft Maintenance

This Maintenance function is to maintain the airworthiness of NASA Research, Science and Support aircraft. The Contractor shall maintain all assigned equipment, as described herein on airframes and engines for all platform, research, and support aircraft under this contract.

Aircraft maintenance and repair may be at (Organizational [O], Intermediate [I], as well as limited Depot [D] level). All maintenance and inspections shall be performed in accordance with applicable NASA, Air Force, Navy, FAA and commercial requirements.

The Contractor shall perform/assist, when requested by NASA, in performing limited O, I, and D level-type research modifications requiring the installation of special equipment or instrumentation packages for all platform, research, and support aircraft, under this contract.

All documentation and authorization for modifications shall be in compliance with existing procedures and specifications and approved by the cognizant Configuration Control Board (CCB). The Contractor shall follow the maintenance instructions on product improvement publications listed in AFOP-7900.3-012, Maintenance Directives (MD) on Armstrong controlled Aircraft. The Contractor shall maintain a safe and clean shop environment;

conform to all relevant NASA, OSHA, and industry safety standards and requirements.

All Contractor mechanics for aircraft shall obtain a FAA Airframe and Powerplant (A&P) certificate no later than one year from date of assignment to NASA/AFRC. Any work accomplished on FAA certified aircraft will be done or overseen by an A&P mechanic.

3.1.1 Scheduled Maintenance

The Contractor shall provide the following support:

1. Perform maintenance, modification and repair at the O and I level for all aircraft systems and subsystems in accordance with the following:

a. AFOP-7900.3-002, Aircraft Maintenance & Safety Manual (AM&SM)

2. For all FAA certificated aircraft, ensure maintenance standards meet FAA Federal

Aviation Regulations (FFA FAR) 14 CFR Part 43.

3. Provide maintenance, modification, and repair at the O and I level for all systems and subsystems in accordance with the manufacturer’s technical data.

4. Conduct Pre-dock meetings in accordance with NASA-approved contractor developed process.

The default document for minimum standards of acceptable maintenance practices is 14 CFR (Code of Federal Regulations) Part 43. NASA reserves the right to inspect any system or procedure with NASA personnel that affects quality or safety.

3.1.2 Unscheduled Maintenance

The Contractor shall provide the following support:

1. Perform unscheduled maintenance for each aircraft type.

2. Ensure aircraft with safety of flight discrepancies are not released for flight with inoperative instruments or equipment installed unless an approved Minimum Equipment List exists and approved by NASA or the FAA.

3. Ensure flyable discrepancies are repaired as soon as practical.

4. Ensure maintenance is accomplished in accordance with NASA, Air Force, Navy, FAA and commercial requirements.

5. For all FAA certificated aircraft, ensure maintenance standards meet FAA FAR

Part 43 except when requirements of AFOP-7900.3-002 are more restrictive.

3.1.3 Flightline Services

The Contractor shall support flightline services on all AFRC assigned and transient aircraft in accordance with NASA, Air Force, Navy, FAA and commercial requirements. This support includes all flight line servicing, aircraft handling, launch, and recovery.

3.1.4 Off Site Recovery

Repairs required on aircraft off site shall be performed by the Contractor when required and authorized by NASA. The Contractor shall comply with AFOP-7900.3-

002. These off-site locations include both CONUS and OCONUS. The Contractor shall also be required to participate with NASA in emergency recovery operations for any incidents/accidents associated with NASA and NASA supported aircraft.

Participation may require the repair of disabled aircraft, recovery of aircraft or aircraft related hardware from crash sites. The Contractor shall participate in the security and safety of the aircraft as required until the aircraft is returned to AFRC.

3.1.5 Maintenance Operations Office

The Contractor shall support the Maintenance Operations Office in accordance with AFOP-7900.3-026, Aircraft Documentation.

Aircraft Maintenance Operations Office include:

1. Maintain currency of permanent record/historical databases for Support and

Research aircraft assigned to AFRC in accordance with applicable NASA, Air Force, Navy, FAA and commercial requirements.

2. Operate and maintain the F-18 Similar to Automated Maintenance Environment System (SAME) or future maintenance software. This includes:

a. Downloading data from the Maintenance Data Recording System package.

b. Reviewing and entering additional data required for update of the strain gage and engine databases in accordance with Command Navy Air Pacific Instruction 4790.33.

c. Providing data to the Navy authority for each F-18 aircraft under AFRC control and retain backup archive tapes for 1 year.

3. Maintain aircraft schedule for unscheduled and scheduled maintenance or related activities to include:

a. Inspections

b. Calibration

c. Weight & balance

d. In-flight operational checks

e. Air Force Support (i.e., Edwards AFB back-shop and facility support)

4. Coordinate with Flight Operations Scheduling Office to determine mission support requirements.

5. Process all electronic or manual documentation required for aircraft flight release.

6. Request fuel and maintenance support from NASA approved activity as required.

7. At the daily aircraft maintenance meeting, shall provide updated aircraft status to include the Estimated Time to Complete (ETIC) of the maintenance in work.

8. Input data into the NASA provided maintenance data collection system and produce reports as requested.

a. Prepare, schedule, and conduct NASA Aircraft Management Information

System (NAMIS) training as required.

b. Monitor and maintain metrics to ensure desired effect of the training program and will modify training aimed at specific problem areas and specific audiences.

9. Interface daily with NASA to meet flying requirements and requests. The Contractor shall maintain the ability to add aircraft to the schedule on a day-to-day basis to meet changing operations and maintenance requirements.

10. Ensure aircraft are not released for flight until safety of flight discrepancies, inspections or Life-Limited Components due scheduled maintenance, or any discrepancy that can impact the mission, have been completed and coordinated through the NASA Aircraft Maintenance Chief.

3.1.6 Engine Shop

The Contractor shall:

1. Support aircraft engine, component and sub-assembly O, I, and D level maintenance and non-standard modifications on NASA operated engines in accordance with NASA, Air Force, Navy, FAA and commercial requirements.

2. Operate engines in accordance with applicable maintenance instructions.

3. Perform engine preservation and de-preservation in accordance with the manufacturers’ manuals and the NASA, Air Force, Navy, FAA and commercial requirements.

3.1.7 Tool/Chem Crib / HAZMAT Attendant

The Contractor shall provide operations the Armstrong Chemical/Tool crib. The tool crib is located at Building 4823 on the main campus. The Tool/Chem Crib / HAZMAT (Hazardous Materials) Attendant is responsible for the daily routine of issuing tools/parts and hazardous material. Must be capable of performing requisitioning, inventory control, storing, packaging, shipping, receiving, and cataloging required material in the support of aircraft operations. The Tool/Chem Crib / HAZMAT Attendant is responsible for the adherence to the Environmental, Health and Safety regulations, policies and mandated Quality Assurance, Security, and all other applicable Navy/Air Force and NASA Program requirements per Armstrong Safety (Code 700) checklists.

The Contractor shall utilize the Armstrong Hazardous Materials management system supplied by AFRC Safety and Health, for entering and tracking all data. The Contractor will be trained by AFRC Safety and Health personnel on the utilization of the tracking system. The Contractor shall complete both the general and site-specific HAZCOM (Hazardous Communication) training as required by OSHA for any chemical that will be opened in the Chemical/Tool Crib. The Contractor shall maintain file systems required for the operations, as set up by the AFRC Safety and Health Hazardous Materials Management Office. The operations contract personnel shall follow all other guidance set forth by AFOP-8553.1-007 Environmental Management System Chemical Management for Hazardous Materials and AFOP- 8553.1-009, Environmental Management System for Hazardous Waste. All approval/waiver ability shall reside with AFRC Safety and Health.

The Tool/Chem Crib / HAZMAT Attendant shall meet the following prerequisites:

1. Be capable of reading and interpreting all reports, directives, publications and manuals pertaining to assigned responsibilities.

2. Perform off-site related services, when directed.

3. Be capable of lifting a minimum of 75 lbs.

4. Inspect tools and equipment for wear or defects, including Calibrated tools and equipment assigned to tool crib. Prepare written damage reports and disposal/turn-in documentation.

5. Ensure aircraft-related chemicals issued and returned are properly documented in

HMMS.

6. Maintain the bench stock, tracking items issued, and determining low stock re-order quantity in accordance with NPR 4100.

7. Stock, inventory, and track deployable HAZMAT kits before and after deployments.

8. Coordinate pick-up and delivery of hazardous materials.

9. Manage HAZMAT chemicals to ensure common chemicals usage, shelf life and on hand stock is maintained to reduce waste and cost.

10. Ensure that all HAZMAT containers are in good condition, kept closed and secured during storage, properly labeled, and segregated from incompatible materials.

11. Inspect monthly and document, with provided checklist, all portable eyewash stations that are assigned to the Chemical/Tool crib. Ensure units are ready for deployment if needed.

12. Update Safety Data Sheet binders on approved/updated chemicals as needed.

13. Keep Personal Protective Equipment (PPE) (i.e., ear plugs/hand sanitizers/eye saline bags) stocked at stations around the facility.

14. Ensure that there is an attendant available to assist with the issuance of materials and chemicals, without interruption, from 6:30 AM to 4:00 PM on regular workdays.

3.1.8 Aircraft Parts Removal and Disposition

The contractor shall complete the removal, inventory, and required documentation action of all accessible LRUs and usable aircraft parts from the marked for disposition fleet of aircraft located at AFRC.

3.2 Unique Requirements

3.2.1.Technical Training The Contractor shall provide a Technical Training Instructor who shall prepare, schedule and conduct classroom instruction for initial and re-certification training of Government employees and other Government contractor employees requiring training in the following areas:

1. Surface Mount Technology (SMT)

2. Soldered Electrical Connections

3. Manufacturing of cable harnesses, to include demonstrating identification and selection of contacts, accessories, and mates for provided connectors, proper tool selection and crimper settings, wire crimping, splicing, and stripping techniques

4. Manufacturing of fiber optic bundles, connectors and terminations, Contractor will ensure technical trainer remains current as a Level B instructor in accordance with NASA-STD- 8739.6.

3.2.2 Reserved

3.2.3 Portal Specialist

The Contractor shall support various documentation systems used by the project. The Contractor’s responsibility includes but is not limited to:

1) Library Administrator for technical document change process. Assist in creation of baseline maintenance manuals.

2) Document Manager and Data Administrator for Project. Update maintenance manuals to digital formats.

3) Develop document hierarchy and mapping for document life cycle. Ensure audit trail of documents versioning and archive.

4) Manages and supports Project Maintenance and Engineering requirements for Portal and

Windchill Library.

3.2.4 Maintenance Management Production Specialist

The Maintenance Planner will coordinate plan, schedule, and organize the scheduled maintenance periods on support aircraft assigned to Armstrong Flight Research Center. This function will be responsible for synchronizing efforts between Operational Engineers, Maintenance Leadership, Flight Operations, and Logistics/Supply in development of executable and actionable plans for scheduled aircraft maintenance repair activities.

1. Plans and schedules extended downtime aerospace vehicle maintenance.

2. Utilizes NAMIS for maintenance planning activities as well as recording of completed maintenance actions.

3. Develops plans and establishes production schedules to meet mission requirements.

4. Determines maintenance capabilities to aid in developing extended downtime maintenance schedules.

5. Prepares weekly, monthly, quarterly, and annual utilization schedules for known maintenance and operational mission and training requirements.

6. Coordinates with directorate leadership to ensure support is available to meet schedules.

7. Reconciles flying hour data with Operations and the MOC.

8. Coordinates scheduled maintenance execution with the Chief of Maintenance and Flight Operations and monitors workload requirements.

9. Ensures the Maintenance Operation Center (MOC) supervisor and appropriate Maintenance and Operation Branch Chiefs are advised of maintenance capabilities, limiting production factors, and adherence to maintenance schedules.

10. Uses an automated system to schedule and monitor maintenance activities' workload.

11. Schedules maintenance jobs, help establish work priorities and monitors completion times.

12. Collects, reviews, and files documented information for planning and scheduling maintenance actions.

13. Maintains historical records for aircraft and support systems.

14. Manages the system configuration, Time Compliance Technical Order (TCTO), special inspection, and time change program and their related MIS.

15. Ensures accurate documentation of aircraft engines, TD & TCTO, time change items, and special inspections.

16. Coordinates with maintenance crews to ensure that they have the necessary tools and parts on hand to complete tasks in a timely manner.

17. Ensures that records are kept of all maintenance tasks, including the details of each task performed, the person who performed it, and the date it was completed.

18. Coordinates with management to ensure that the budget for maintenance activities does not exceed available funds.

3.3 Avionics and Instrumentation

The Avionics and Instrumentation function operates, installs, maintains, tests, troubleshoots, and repairs all on-aircraft electronic and electrical systems. This function also develops, fabricates, tests, modifies, and integrates electronic flight hardware into research and science aircraft and associated payload systems. With respect to Unmanned Aircraft Systems (UAS), aircraft systems cover both the aircraft and ground-based components such as Operations Centers, Ground Control Stations, Antenna Groups, and Payload / Mobile Operations Facilities. The following qualifications are required of the technicians:

1. Technicians shall be self-sufficient, requiring on-site certificated technical and safety training, guidance on local processes, and general project orientation

2. Technicians will collaborate with the cognizant Lead Technician, Branch Chief, or his/her delegate to determine tasking and priorities.

3. Each technician must be proficient in utilizing technical publications, such as Technical Orders and Aircraft Maintenance Manuals.

4. Technicians are required to have at least 2 years of pertinent experience on the platform (or a similar one) within the field they are hired to support.

5. Each technician is responsible for properly documenting their own work using AFRC computer-based systems and/or paper-based processes.

6. Technicians will process procedures, drawings, redline changes, and other work documentation following local policies and procedures.

7. Technicians must have a basic mechanical background and journeyman-level expertise in test equipment operation, harness fabrication, wire and cable repair, solder and crimp connector assembly, soldering, polymeric application, general radio frequency (RF) theory, fiber optics, and troubleshooting complex electrical and avionics systems using wiring diagrams and schematics.

8. Contract supervision will provide timely communication with the Task Monitor (TM) and project Avionics Lead Technician regarding schedule or shift changes, as well as planned and unplanned leave to ensure adequate coverage.

9. Technicians must be capable of formulating and providing suggestions to engineering and other technicians to develop troubleshooting plans based on their experience when documentation is limited or incomplete.

10. The contractor will assign the appropriate number of qualified, willing, and approved technicians to meet project/program flight schedules, participating as non-pilot aircrew on aircraft platforms requiring Flight Safety Technician and Global Hawk Operator support as requested by the Government.

a. Contractor technicians will support in accordance with AFOP-7900.3-006, ensuring the completion of project/system familiarity and branch training requirements in a timely manner.

15. The contractor will actively engage in Avionics and Instrumentation Branch activities and efforts to ensure efficient resource utilization, including organizing hardware, and maintaining a clean shop and work area.

16. The contractor will ensure:

a. Removed parts are properly tagged per local processes.

b. Installed parts are accompanied by the appropriate parts control tag or are properly dispositioned per local processes, prior to installation.

c. Any unused parts requested for maintenance and modification activities are promptly returned to the supply system following local procedures.

17. Additionally, the contractor will provide the following support in accordance with AFST-

8739.4-001, Aircraft Electrical Systems Standards, which includes:

a. Layout, fabrication, installation, modification, repair, testing, calibration, and troubleshooting of avionics, communication, navigation, electrical, video, and associated systems and components.

b. Layout, installation, modification, operation, maintenance, repair, testing, calibration, and troubleshooting of airborne science / research data / instrumentation systems.

c. Fabrication, integration, troubleshooting, and maintenance of prototype and developmental research instrumentation and science experiments.

d. Testing, verification, validation, and documentation of preceding systems for airworthiness.

3.4 Aircrew Life Support

The Life Support function maintains life support and egress systems. Aircrew Life Support training required for all flight crew members and ground support personnel. The Contractor shall provide the following support:

3.4.1 General Duties

1. Inspects, maintains, troubleshoots, modifies, packs and adjusts life sustaining aircrew equipment not limited to but including: flight helmets, oxygen masks, parachutes, flotation devices, survival kits, and aircrew night-vision goggles. Anti-G garments, explosives, ejection seats, canopies, hatches, oxygen systems and Full Pressure Suits.

2. Maintains inspection and accountability documentation on egress/ life support equipment issued to aircrews and installed on aircraft using NAMIS and numerous other tracking methods.

3. Documents work performed in NAMIS.

3.4.2 Life Support Discipline

1. Performs maintenance, inspection, repairs, modification and testing of Full Pressure Suits and all associated equipment.

2. Fits and dresses crewmember in Full Pressure Suit and integrates crewmember into an aircraft cockpit.

3. Fits aircrew ensemble (i.e. Harnesses, “G” suits, helmets/masks as needed. Operates and calibrates pressure suit test equipment.

4. Isolates malfunctions of the numerous life support systems using various types of test equipment.

5. Installs and remove aircrew life support aircraft equipment. Maintains all flotation equipment, life rafts, emergency evacuation slides, life preservers, and flotation collars.

3.4.3 Egress Discipline

1. Repairs malfunctions by troubleshooting and adjusts the installed aircraft egress systems to conform to specifications, or modification of all in accordance with technical orders and modification instructions.

2. Repairs or replaces components as required using the latest technical data.

3. Performs operational and functional checks and adjusts the effected systems as required.

3.4.4 Oxygen Systems Maintenance

1. Uses various types of test equipment such as oxygen testers, leakage testers, radio testers, and other types of testers to conduct reliability testing on aircrew life support/egress system equipment.

2. Must have general knowledge and understanding of…