Amendment 1.zip
ZIP file 7 MB Posted
- Attached to
- Contact Center Operations
- Solicitation number
- 75FCMC24R0010
About this file
This document is Amendment 1 to Solicitation 75FCMC24R0010 for Contact Center Operations from the Department of Health and Human Services Centers for Medicare and Medicaid Services (CMS). The solicitation seeks continued support for CMS's nationwide, 24/7 contact center that provides customer service and addresses inquiries for 1-800 MEDICARE and the Marketplace (Exchange) call centers. Key details include:
The primary purpose is to acquire support for CMS's Contact Center Operations with the objective of providing efficient, high-quality customer service across multiple channels including telephone, mail, TDD/TTY, fax, and web chat. Amendment 1 includes an updated SF30 (Amendment 1), Solicitation 75FCMC24R0010 (Amendment 1), revised SOW Attachment 1 for Communication Channel Volumes, updated J-9 Proposal Assumptions, J-10 Pricing Template, and Final Questions.
Other files
| File | Type | Posted |
|---|---|---|
| SF30 Amendment 4.pdf | ||
| RFP_75FCMC24R0010.pdf | ||
| J-6 Contractor-Offeror Conflict of Interest.docx | DOCX document | |
| J-7 Wage Determinations.docx | DOCX document | |
| J-8 CMS Accessibility Conformance Checklist.zip | ZIP file | |
| J-9 Proposal Assumptions.docx | DOCX document | |
| J-5 Government Furnished Property Spreadsheet.xlsx | XLSX spreadsheet | |
| J-10 Pricing Template.xlsx | XLSX spreadsheet | |
| J-11 Past Performance Questionnaire.docx | DOCX document | |
| J-1 Schedule.xlsx | XLSX spreadsheet | |
| J-2 Award Fee Evaluation Plan.pdf | ||
| J-3 Incremental Funding Schedule.xls | XLS spreadsheet | |
| J-4 Statement of Work (SOW).zip | ZIP file |
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