RFP_Attachment_2_QASP-30Jul13-POSTED.docx

ATTACHMENT 2

SaaS for Reporting Incidents of Work Related Accidents, Injuries, Illnesses and Safety Stories and for Performing Workers’ Compensation Case Management

Quality Assurance Surveillance Plan (QASP) 20 June 2013

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that systematic quality assurance methods are used in the administration of the Performance-Based Acquisition (PBA) standards included in the Contractor provided Performance Work Statement (PWS). The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the incorporated PWS; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.

1. Scope

It is important to understand the responsibilities of the parties and distinguish between the quality control plan and the QASP. The contractor is responsible for managing and developing a quality control plan to meet the quality standards established in the PWS. The QASP is put in place to provide Government surveillance and oversight of the contractor’s efforts in meeting the performance standards required by the contract. The QASP is not part of the contract nor is it intended to duplicate the Contractor’s quality control plan.

1. Government Resources

The following personnel will implement all surveillance activities:

Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer: Brendell Gallegos Telephone Number: (505) 563-7241 Email: bgallegos@fs.fed.us

Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Contracting Officer’s Representative: To be Identified in the contract award.

Telephone Number:

Email:

1. Methods of Quality Assurance (QA) Surveillance

The surveillance methods listed below shall be used in the administration of this QASP. The acceptable quality level is listed in the PWS.

COR Review – Indicates that the COR will be responsible for monitoring the Contractor’s performance in meeting specific performance standards/acceptable quality levels.

1. In the case of a written deliverable, COR/COR Designee Review will consist of up to 100% inspection of the specific deliverable and supporting documentation.

1. In the case of day-to-day support activities, COR/COR Designee Review will consist of periodic inspection or random monitoring.

Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from customer complaints received by the Forest Service. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, and must be signed and forwarded to the COR, who shall assess the validity of the complaint and retain it in a documentation file. The COR shall ensure the tabulated results of all customer satisfaction surveys are kept on file.

The results of all monitoring activity shall be documented on the Surveillance Activity Summary Form. The COR and COR Designee shall submit copies of the Summary Form to the Contracting Officer on a monthly basis, at the conclusion of contract performance, and whenever contractor performance fails to meet acceptable quality levels.

1. Documentation

The COR and/or COR Designee will, in addition to providing documentation to the Contracting Officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, surveillance checklists, and any actions related to the Government’s performance of the quality assurance surveillance function. All such records will be retained for the life of the contract and forwarded to the Contracting Officer upon completion.

SOLICITATION NUMBER AG-7604-S-13-0005

Surveillance Activity Summary Plan

Attachment 1 to QASP

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SURVEY PERIOD: ____________________________________________________

SURVEILLANCE METHOD (Check):

Random Sampling 100% Inspection Periodic Inspection Customer Complaint

LEVEL OF SURVEILLANCE (Check):

Monthly Quarterly As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Service Provider’s Performance (Check):

Meets Standards Does Not Meet Standards

Narrative of Performance During Survey Period: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PREPARED BY:__________________________________________DATE:_________________