Atch_2_PWS.pdf

PERFORMANCE WORK STATEMENT

FOR

HEADQUARTERS

AIR MOBILITY COMMAND

LINE OPERATIONS SAFETY AUDIT

(LOSA)

13 April 2017

TABLE OF CONTENTS

SECTION 1 DESCRIPTION OF SERVICES

1.1 Background

1.1.1 Mission 4

1.1.2 Purpose 4

1.1.3 Scope 4

1.2 Specific Tasks and Requirements 4

1.2.1 Program Management 4

1.2.2 Program Management Integration 7

1.3 Deliverables

1.3.1 Deliverables Management 7

1.3.2 Schedule 8

1.4 Other Reporting Requirements 8

1.5 Contractor Manpower Reporting 9

SECTION 2 SERVICE SUMMARY

Service Summary Table 9

SECTION 3 INCEDENTALS

Government Furnished Property and Services 12

SECTION 4 GENERAL INFORMATION

4.1 Period of Performance 12

4.2 Place of Performance 13

4.3 Other Direct Costs (ODC) 13

4.3.1 Travel 13

4.4 Hours of Work 14

4.5 Knowledge & Skills 14

4.6 Personnel Retention 14

4.7 Data Rights 14

4.8 Security 14

4.8.1 Access 14

4.8.2 Training 15

4.8.3 Contractor Consent to Background Checks 15

4.8.4 Badges 15

4.8.5 Access to Installation During Force Protection Conditions (FPCONs) 15

4.8.6 Safeguarding Unclassified, Safety Privileged and/or For Official Use Only (FOUO) Information 15

4.8.7 Privacy Act 15

4.8.8 Contractors Working in Controlled or Restricted Areas 16

4.8.9 Access to Government Facilities with Controlled or Restricted Areas 16

4.8.10 For Official Use Only (FOUO) and Safety Privilege Information 16

4.8.11 Non-Disclosure Requirements 16

4.9 Section 508 Compliance 16

4.10 Antiterrorism Training 16

SECTION 5 POST-AWARD CONFERENCE

Post-Award Conference 17

SECTION 6 APPENDICES

Appendices 17

Appendix A Acronyms 18 Appendix B Non-Disclosure Agreement for Contractor Employees 19

Supporting AMC Contracts

1. DESCRIPTION OF SERVICES

1.1 Background.

1.1.1 Mission. The Air Mobility Command Directorate of Safety (AMC/SE) mission is to preserve resources through mishap prevention and nuclear surety. In support of this goal, AMC/SE analyzes trends to establish mishap reduction objectives, develops mishap prevention policy, and identifies opportunities for improvement. Operational Risk Management (ORM) is part of the AMC culture and is the basis for proactive mishap reduction. AMC/SE facilitates the ORM program for AMC. AMC/SE also oversees all AMC safety program disciplines.

1.1.2 Purpose. This Performance Work Statement (PWS) defines the tasks to be performed under the Headquarters Air Mobility Command (HQ AMC) Line Operations Safety Audit (LOSA) contract.

The objective of this acquisition is to provide LOSA services under a firm fixed-price contract that supports HQ AMC and other Major Commands (MAJCOMs) operating Mobility Air Forces (MAF) current and future transport and tanker aircraft. Options for AMC to add, change, or adjust will exist and will be part of this contract.

1.1.3 Scope. AMC/SE requires contractor support for threat and error identification during crew/team performance and flight/aerial port/maintenance operations. As outlined in the Federal Aviation Administration Advisory Circular Number 120-90 dated 27 April 2006, this process, commercially referred to as a Line Operations Safety Audit (LOSA), provides a rigorous and methodical assessment of the safety strengths and weaknesses in normal flight operations of MAF aircraft, aircrews, and ground personnel. A LOSA is a formal process that requires highly trained experienced observers to ride the jump seat or observe operations during regularly scheduled flights/aerial port or maintenance operations to collect safety-related data on environmental conditions, operational complexity, and crew/team performance. A LOSA provides a diagnostic snapshot of strengths and weaknesses that AMC can use to bolster the “health” of its safety margins and prevent degradation. Confidential data collection and non-jeopardy assurance for crew/team members are fundamental to the LOSA process.

1.2 Specific Tasks and Requirements. The Contractor shall provide the functional support required to fulfill this requirement.

1.2.1 Program Management. The contractor shall provide comprehensive technical, analytical, consulting, and program support to AMC’s LOSA program that includes the following:

1.2.1.1 The contractor shall provide a Program Lead to advise and assist the AMC LOSA Program Manager and AMC Senior Leadership on program methodology and processes, Threat and Error Management (TEM) as it applies to military flight/aerial port/maintenance operations, and in-depth explanation of LOSA results for an executive level briefing.

1.2.1.1.1 The aerial port LOSA observations will be event-driven. Observers will have the capability to observe (and document in the software described in paragraph 1.2.1.3) any event within the operation during the span of a single observation. The aerial port LOSA observers will have the flexibility to observe up to five events per observation, based on operational workload at the location at the time of observation.

1.2.1.2 The contractor shall develop a customized Threat and Error Matrix for each flight crew position (Pilot, Loadmaster, and Boom Operator) on each Mission Design Series (MDS) aircraft (KC-10, KC-135, KC-46, C-5, C-21, C-40, C-17, C-130) and maintenance and aerial port positions, as designated by the COR program manager, to be audited 30 days in advance of actual observer training. The contractor shall coordinate a workshop with Government provided Subject Matter Experts (SMEs) to develop an accurate and comprehensive Threat and Error Matrix for use in LOSA execution.

1.2.1.2.1 The aerial port LOSA Threat and Error Matrix may cover the following operations, as designated by the A4T Program Manager: cargo processing, load planning, load setup, aircraft loading and unloading, cargo retrograde, special handling, joint inspection, fleet services, passenger services, aerial delivery service branch, aerial port expeditor (APEX), in-transit munitions facility, and air terminal operations center (ATOC).

1.2.1.3. The contractor will provide data collection and data analyzation software which is adaptive to military specific Threat and Error Matrix data inputs collected from LOSA observers during LOSA execution. Software shall efficiently and methodically collect, analyze, store, and allow future search capability of the LOSA data collected. The contractor shall also provide training to necessary Government personnel on the software usage.

1.2.1.3.1. In accordance with AFI33-210, all software planned for use or in use on the AF-GIG must be certified for placement on the Air Force Evaluated/Approved Product List. This also includes hardware devices that contain embedded software. The contractor shall provide proof of certified software within 6 months of contract award. The COR and LOSA Program Manager will be the point of contact and provide direction for certification.

1.2.1.4 The contractor shall conduct in-residence classroom LOSA observer training for pilot (P), loadmaster (LM), boom operator (BO), flight engineer (FE), Aerial Port (A4T), and Maintenance (A4M) observers at a Government-identified location that provides instruction to LOSA observers (Government personnel) on the following topics:

a. TEM concepts

b. Methodology on observing and documenting threats and errors during operations

c. Contractor provided LOSA software program

d. Writing narratives documenting the threats, errors, undesired states, crew resource management, crew/team coordination, and subjective crew/team comments and surveys

1.2.1.5 The contractor shall provide LOSA data collection software which is adaptive to military specific Threat and Error Matrix data inputs collected from LOSA observers during LOSA execution. Software shall efficiently and methodically collect, analyze, store, and allow future search capability of the LOSA data collected. The contractor shall also provide training to necessary Government personnel on the software use and installation. The contractor’s LOSA database shall have a LOSA observation archive capable of deriving analysis for comparison with this requirement’s LOSA observations. The software must be compatible with government computer systems.

1.2.1.6 The contractor shall establish a robust and proven process to receive observer reports directly from worldwide locations via secure and confidential electronic means directly into a server and database developed and managed by contractor at contractor expense.

Confidentiality and security of raw data from the observers is a critical Government requirement to maintain the integrity and fidelity of the LOSA program and data quality. The contractor shall ensure security and confidentiality of all Government data from unauthorized users and will not release any data, analysis, or reports.

1.2.1.7 The contractor shall conduct real-time continual review of incoming observations during execution to ensure data quality is sufficient with respect to TEM principles and data gathering principles necessary for future analysis. If incoming observations are not of adequate quality (as determined by the contractor) to be utilized in analytic efforts, contractor will correct the observer on-the-spot via electronic communication to ensure their data collection is of adequate quality for inclusion in the final data set.

1.2.1.8 The contractor shall conduct data “roundtable” verification sessions for each MDS aircraft and aerial port and maintenance process audited. Contractor may be required to travel for roundtable sessions to a location of Government’s direction. The Government will provide SMEs to facilitate validation and review of all threats, errors, and undesired states against current AMC published guidance and procedures. These sessions will review every recorded threat, error, and undesired state and determine if they meet definitions and the intent of AMC policies and guidance (i.e., Technical Order guidance and command policies and procedures defined in AMC directives).

1.2.1.9 The contractor shall conduct robust data processing and analysis of the LOSA results that includes data and observer confidentiality/de-identification processes and data quality assurance processes. Contractor must be able to compare and contrast previous MAF LOSA data to future data collection to allow comparison, analysis, and trending.

1.2.1.10 The contractor shall provide a team of analysts to review and analyze raw LOSA data. The team shall document and highlight strengths and weaknesses in the MAF operations and drill-down into problem areas to find the root cause or contributing factors.

1.2.1.11 The contractor shall thoroughly review LOSA data and deliver a comprehensive written final report as required and directed by the LOSA Program Manager that includes at a minimum: executive summary, data regarding operations, documented threats, errors, undesired states, crew/team resource management, crew/team coordination, and subjective aircrew/team comments and surveys. The contractor shall travel to Scott AFB, IL to conduct a debriefing to AMC Senior Leadership at the conclusion of each MDS aircraft audit.

1.2.1.12 The contractor shall provide HQ AMC Division of Flight Safety (AMC/SEF) and the AMC LOSA Program Manager an electronic copy of the data and software to access and sort/search data for each LOSA executed. This database shall provide interoperability with previous LOSA databases from other major weapon systems. HQ AMC/SEF requires software tools to perform in-depth data search queries to determine root causes of errors and perform trend analysis. The contractor shall ensure security and confidentiality of all Government data from unauthorized users and will not release any data, analysis, or reports.

The contractor shall provide an electronic copy of data and software at debriefing to AMC Senior Leadership at the conclusion of each audit. AMC will maintain the rights to this data.

1.2.1.12.1 Provide AMC LOSA Program Manager expert advice and support after conclusion of audit analysis process to produce actionable findings and recommendations for the AMC staff. The contractor shall provide advice and concurrence to AMC on the review, validation and acceptance of the military observer findings and recommendations as a result of the safety audit and the contractor’s analysis.

1.2.1.12.2 For the first iteration of each aerial port operation LOSA, the contractor will provide feedback and lessons learned for how the next iteration can be improved.

1.2.2. Program Management Integration.

1.2.2.1 The contractor shall provide the COR and LOSA Program Manager a monthly written performance report documenting performance and accomplishments for the preceding month. Monthly written report is due by the 10th business day of each month. The contractor shall communicate/coordinate with the AMC LOSA Program Manager at least monthly regarding timetables, execution schedules, and program execution milestones. AMC will provide a single Point of Contact (POC), the LOSA Program Manager, to the contractor to ensure continuity and historical reference to the overall project.

1.2.2.2 The contractor shall assist AMC in developing recommended courses of action for a robust and comprehensive LOSA program. The contractor shall participate in program review groups, working groups, and other forums which provide avenues for promoting change and improvement.

1.3 Deliverables.

DELIVERABLES MATRIX

Deliverable Title PWS Para

DID Number/Title CDR L #

Due Date

Post-Award Conference Minutes

1.3.1.1 DI-ADMN-81250B/

Conference Minutes

A001 15 calendar days after Post- Award Conference

Threat and Error Matrix Workshop Summary

1.2.1.2 & 1.3.1.2

DI-ADMN-81308A/

Conference Report

A002 15 calendar days after Workshop completion

Final Aircraft/Aerial Port/Maintenance Threat and Error Matrix

1.2.1.2 & 1.3.1.3

OT-16-30071/

Final Cargo Operations Threat and Error Matrix

A003 30 calendar days of completion of the Threat and Error Matrix, NLT 30 days prior to observer training.

Comprehensive Written Final Report

1.2.1.11 & 1.3.1.4

DI-ADMN-80447A/

Contract Summary Report

A004 Due at AMC Senior Leader Debriefing

Electronic Data / Software 1.2.1.12 & 1.3.1.5

DI-IPSC-81441A/

Software Product

A005 Due at AMC Senior Leader Debriefing

1.3.1 Deliverables Management. The Contractor shall provide deliverables as specified in the PWS and contract. The Government will be provided access to current and historical web-based contract deliverables and performance metric data. The following deliverables are listed on DD Form 1423, Contract Data Requirements List (CDRL), in Exhibit A of this PWS.

1.3.1.1 Post-Award Conference Minutes. (CDRL A001). The contractor shall produce comprehensive post-award conference minutes to the Government for review and approval within 15 calendar days of the post-award conference.

1.3.1.2 Threat and Error Matrix Workshop Summary (CDRL A002). The contractor shall provide a written summary of the workshop to the Government within 15 calendar days of workshop completion.

1.3.1.3 Final Threat and Error Matrix (CDRL A003). The contractor shall develop a customized Threat and Error Matrix for each flight crew position (Pilot and Loadmaster/Boom Operator) on each MDS aircraft (KC-10, KC-135, C-5, C-21, C-40, C-17, C-130, and KC-46) and each functional area for A4M/A4T to be audited in advance of actual observer training. Threat and Error Matrix is due within 30 calendar days of completion of the Threat and Error Matrix Workshop for base year and each option year.

1.3.1.4 Comprehensive Written Final Report (CDRL A004). After a thorough review of LOSA data, the contractor shall deliver a comprehensive written final report to the COR and AMC Senior Leadership. The comprehensive written final report is due to the COR three days prior to AMC Senior Leadership at the conclusion of the base year and each option year and shall include: executive summary; data regarding operations; documented threats, errors, undesired states, crew/team resource management, and crew/team coordination; and subjective aircrew/team comments and surveys.

1.3.1.5 Electronic Data / Software (CDRL A005). The Contractor shall provide HQ AMC/SEF, AMC LOSA Program Manager and AMC LOSA SIB an electronic copy of the data and software to access and sort/search data for each LOSA executed. Training to sort/search this data will be included. Electronic data/software is due at debriefing to AMC Senior Leadership at conclusion of base year and each option year.

1.3.1.6 Monthly Written Performance Report (CDRL A006). The contractor shall provide the LOSA Program Manager a monthly written report documenting performance and accomplishments in the preceding month, by the 10th business day of each month.

1.3.2 Schedule. All deliverables shall be submitted directly to the COR and LOSA Program Manager. The Government will provide the contractor with an e-mail address for electronic

Specifications Monthly Written Performance Report

1.2.2.1 & 1.3.1.6

DI-MGMT-80368A/

Status Report

A006 10th business day of the subsequent month deliverables. Unless otherwise noted in the PWS, the Government will have five business days to review deliverables and make comments to the contractor. The contractor shall have five business days to address those comments and resubmit the deliverables to the Government. LOSA data shall be analyzed by contractor personnel and delivered to the Government both electronically and in a written report. The report is due at debriefing to AMC Senior Leadership at the conclusion of the base year and each option year. The report shall include narratives documenting the threats, errors, undesired states, crew/team resource management, and crew/team coordination; and subjective aircrew/team comments and surveys.

1.4 Other Reporting Requirements. In addition to the deliverable requirements identified above, the contractor shall immediately notify the LOSA Program Manager, Contracting Officer (CO), and COR as soon as problems or potential problems arise. The contractor shall follow-up verbal reports with written reports within five business days to AMC/SEF, COR, and Program Manager.

1.5 Contractor Manpower Reporting. “The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the AMC/SE via a secure data collection site. The contractor is required to completely fill in all required data fields at https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contract Manpower Reporting Application (CMRA) help desk.”

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

2. SERVICE SUMMARY (SS)

The following table summarizes the performance required for each task and subtask in this PWS.

http://www.ecmra.mil/

Performance Objective PWS Paragraph

Performance Threshold

Develop Threat & Error Matrix and tailor database per Government’s requirements.

1.2.1.2 & 1.2.1.3

Performance is acceptable when:

-Technical writing and reports are delivered to the COR in accordance with the CDRL 90% of the time.

-Late deliverables are submitted not later than one working day.

-There are no more than 4 grammatical, punctuation, or spelling errors per page.

-There is no more than 1 rewrite resulting from inaccurate, incomplete, or unsupported information per submitted document.

Develop and deliver monthly performance report

1.2.2.1 & 1.3.1.6

Performance is acceptable when:

-Performance reports are delivered to the COR in accordance with the terms of the CDRL 90% of the time.

-Late deliverables are submitted not later than one working day.

-There are no more than 4 grammatical, punctuation, or spelling errors per page.

-There is no more than 1 rewrite resulting from inaccurate, incomplete, or unsupported information per submitted document.

Train LOSA Observers en masse at number of training events specified by LOSA program manager. Deliver collection software and training.

1.2.1.4 & 1.2.1.5

Performance is acceptable when:

-The contractor has fully trained all observers on data collection software at training events as specified by LOSA program manager.

-Data collection software has been successfully delivered to observers 90% of the time.

-Late deliverables are submitted not later than one working day past deadline.

Receive observation reports electronically and provide real-time review of incoming data.

1.2.1.6 & 1.2.1.7

Performance is acceptable when:

-The contractor has contacted obervers to make corrections to incoming observations not of adequated quality within 10 minutes of receipt 95% of the time.

-Late Observer contacts will be made no later than next business day.

Perform SME roundtable discussion and ensure robust data processing process is in place

1.2.1.8 & 1.2.1.9

Performance is acceptable when:

-The contractor has organized and executed the required SMA roundtable 100% of the time.

-The contractor has ensured all data processes are IAW Goverhment requrements 100% of the time

Perform data analysis. Prepare written report and present results in formal briefing to AMC Senior Leadership.

1.2.1.10 & 1.2.1.11

Written report performance is acceptable when:

-Written Performance reports are delivered to the COR in accordance with the terms of the CDRL 90% of the time.

-Late written performance reports are submitted not later than one working day.

-There are no more than 4 grammatical, punctuation, or spelling errors per page.

-There is no more than 1 rewrite resulting from inaccurate, incomplete, or unsupported information per submitted document.

Provide soft and hard copy of all raw data and analysis.

Provide follow-up consulting and training support to LOSA PM and LOSA SIB.

1.2.1.11, 1.2.1.12,

1.3.1.4 & 1.3.1.5

Performance is acceptable when:

-Performance reports are delivered to the COR in accordance with the terms of the CDRL 90% of the time.

-Late deliverables are submitted not later than one working day.

-There are no more than 4 grammatical, punctuation, or spelling errors per page.

-There is no more than 1 rewrite resulting from inaccurate, incomplete, or unsupported information per submitted document.

3. INCEDENTALS

The Government will provide required resources to each contractor employee assigned to this contract for contract performance. The following resources are agreed upon in advance:

• The Government will provide escorted access to Scott AFB, Building 1600 and Building

P40 on Scott AFB to contractor personnel assigned to this contract. Arrangements for use of resources during other than normal business hours will be coordinated through the LOSA Program Manager when approval is granted to work those hours.

• At the discretion of the AMC LOSA Program Manager, the Government may provide the opportunity for the contractor to visit aerial ports and maintenance units and participate in aircraft/simulator familiarization flights IAW AFI 11-401 AMCSUP I 31 AUG 2007 (Table 1.1, Line 16) on a sampling of aircraft types involved in the current audit. These flights are not required but offered to allow the contractor to gain familiarity with and research into the flight deck characteristics and crew coordination in advance of actual LOSA execution.

• The Government will provide qualified flight crews (including Pilots and

Loadmasters/Boom Operators), aerial port members, and maintenance members to comprise the observer crew force with qualifications and experience required to capture quality observations. The SMEs for the Threat and Error Matrix development and data validation exercises will also be provided by the Government at their discretion and at locations per the Government’s requirements.

• Information Sources. The Government will provide technical guidance and clarification in support of this program. However, contractor personnel are expected to utilize available reference material and not rely solely on the technical point of contact.

Unclassified aircraft technical orders and aircraft and operational guidance directives will be provided to the contractor for their reference. The contractor shall return these documents to the Government upon conclusion of the particular weapon system audit and the contractor shall ensure they are not distributed to unauthorized personnel. Documents produced or owned by the Government, including systems documentation, standards, and specifications or guidelines governing development of deliverables, manuals, to the extent that they are available, will be provided to the contractor on request.

4. GENERAL INFORMATION

4.1. Period of Performance. The base period of performance for work to be accomplished under this Performance Work Statement will be 1 August 2017 through 31 July 2018 with four one-year option periods. Table 1 reflects both Pilot and Non-Pilot LOSA Observations that can occur. Table 2 reflects LOSA observation numbers for Non-Pilot LOSAs. As an example, using Option Year 2 from Table 1 and exercising the Airdrop and A4T add-ons: C-130H/J Pilot LOSA + Airdrop LOSA + A4T LOSA = (110 + 110) + 40 + 100 = 360 observations for the option year.

TABLE 1

FISCAL YEAR MISSION DESIGN SERIES

PILOT

WITH the OPTION to ADD:

APPROXIMATE NUMBER

of OBSERVATIONS

(PLUS OPTIONS)

Base Year - 1 Aug 2017 C-5 & C-21 LM, A4T, A4M, AD 160+70=230 (180) Option Year 1 - 1 Aug 2018 C-17 & C-40 LM, A4T, A4M, AD 160+80=240 (180) Option Year 2 - 1 Aug 2019 C-130 LM, A4T, A4M, AD 220 = 220 (180) Option Year 3 - 1 Aug 2020 KC-135, KC-10 & KC-461 BO, A4T, A4M, AD 150+80+60=290 (180) Option Year 4 - 1 Aug 2021 C-5 & C-21 LM, A4T, A4M, AD 160+70 = 230 (180)

Notes:

1. KC-46 will have a LOSA conducted two-years after Full Operational Capability (FOC) and may adjust

TABLE 2

NON-PILOT LOSA ADD ONS APPROXIMATE

NUMBER of

Loadmaster (LM) 80 Airdrop (AD) 40 A4 – Aerial Port (A4T) 100 A4 – Maintenance (A4M) 100 KC-46 Boom Operator (BO) 60

Notes:

For aerial port cargo processing and load setup operations, the number of observations will be a number that provides statistical confidence the resulting dataset accurately represents the entire Air Mobility Command air transportation enterprise. For all other aerial port operations listed in paragraph 1.2.1.2.1, a LOSA has not yet been accomplished and therefore the first iteration will be a proof of concept with 50 observations per operation.

4.2 Place of Performance. The primary place of performance shall be the contractor’s corporate office or facility. The secondary place of performance shall be Government facilities, Building P40, and Building 1600 at Scott AFB, Illinois. Any alternate places of performance will be designated by the AMC LOSA Program Manager.

4.3 Travel. The contractor shall perform travel between the primary and secondary places of performance as required. The contractor shall submit a travel itinerary and estimated costs to the COR for approval not later than five workdays prior to travel. The COR will approve all travel requirements. The CO will confirm the availability of travel funds prior to contractor travel. Reimbursement of expenses will be approved IAW FAR 31.205-46 by the COR by submission of receipts no later than 30 days after conclusion of each travel incident. All non-local travel arrangements will be the responsibility of the contractor including, but not limited to, airline, hotel, and rental car reservations. The contractor should make all efforts to schedule travel far enough in advance to take advantage of reduced airfares. The contractor shall monitor all non-local expenditures and provide expense status to the Program Manager in the Monthly Performance Report. The contractor shall not exceed the estimated amount without prior authorization by the CO.

4.4 Hours of Work. AMC/SE normal operating hours are 0800-1700L, Monday through Friday. The contractor shall be accessible via electronic means (i.e. email, telephone, text or facsimile) and be able to respond to the AMC LOSA Program Manager in a timely manner when not at Scott AFB. The contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than two weeks duration.

4.5 Knowledge & Skills. The Program Lead shall have a minimum of two years operational experience conducting LOSAs for civil airlines or military units. The Analysis Team Lead shall have a minimum of two years of actual LOSA execution and analysis experience. All contractor positions require familiarity with Federal Aviation Administration (FAA) and International Civil Aviation Organization (ICAO) aviation rules and vocabulary. Civil or military aviation safety experience is required. Transport/tanker and operational experience is desired. Actual flight experience in military airlift/tanker aircraft is highly desired. The contractor and their employees must be familiar with current Threat and Error Management best practices and their employment in crew aircraft, aerial ports, and maintenance units.

4.6 Personnel Retention. The Contractor shall make every effort to retain quality personnel in order to ensure continuity until contract completion. If it should become necessary to substitute or replace key personnel, the contractor shall immediately provide evidence to the CO that potential replacement personnel possess the required qualifications set forth in contractor’s proposal and subsequent contract. Replacement personnel shall be of the same skill and knowledge as originally proposed. Upon replacement, the contractor shall immediately provide the COR and PM resumes for validation.

4.7 Data Rights. The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

As part of this contract, the contractor shall provide a lifetime software licensing agreement to fully utilize all contractor-provided LOSA software. The contractor is responsible for providing software updates and upgrades as required to ensure full functionality of the software. The LOSA data shall become the property of the U.S. Government for future use with historical LOSA data sets. All data collected, analyzed, and stored shall be provided to the Government without usage limitations. The contractor will have the capability of exporting raw observation data and, if requested, will provide the data to the LOSA program manager in an SQL database, text delimited file, or spreadsheet.

4.8 Security.

4.8.1. Access. For access to unclassified Air Force networks and unescorted access to Government installations and facilities, the contractor must, at minimum, have completed a verifiable National Agency Check with Written Inquiries (NACI) or higher level investigation.

Once a minimum of a NACI investigation has been completed and the results are favorable, the contractor may be issued a Common Access Card (CAC) card. The contractor shall acquire all necessary base passes for contractor personnel.

4.8.2. Training. Required security training on local procedures and policies will be provided by the Government and shall be completed satisfactorily by contractor personnel before they can perform their tasks.

4.8.3. Contractor Consent to Background Checks. Contractor shall not employ persons to perform under this contract if such employee is deemed or identified by each Air Force installation as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population, nor shall contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center.

LEADS checks will verify if a person is wanted by local, state, and federal agencies. All contractor and subcontractor personnel must consent to LEADS background checks. Contractor and subcontractor personnel who do not consent to LEADS check will be denied access to the installation. Information required to conduct a LEADS check includes: full name, driver’s license number and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. Contractor must have this information ready to provide to the base Visitor Control Center, if requested.

4.8.4. Badges. Contractor is required to provide identification badges for their employees. All contractor personnel must wear these badges while on duty on the Government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed to by contractor and the COR.

Contractor’s identification badge will not be used as an entry requirement for installation entry or entry into any Government designated controlled or restricted area.

4.8.5. Access to Installation During Force Protection Conditions (FPCONs). Contractors will be assigned a mission essential designation IAW requirements contained in base Antiterrorism/Integrated Defense Plan(s). Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

4.8.6. Safeguarding Unclassified, Safety Privileged and/or For Official Use Only (FOUO) Information. Contractor must meet Air Force standards for storing, processing, and handling unclassified, safety privilege, and/or Controlled Unclassified Information (CUI) information and systems. Additionally, all resources (e.g. maps, publication/instructions, photos) provided by the Government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period.

4.8.7. Privacy Act. Work on this project may require that personnel have access to Privacy Information. Personnel must adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.8.8. Contractors Working in Controlled or Restricted Areas. When the contractor requires access to the controlled or restricted area and does not have the proper security investigation, the Government will ensure escort(s) are provided for contractor at all times when within a controlled or restricted area. Contractor must have an issued AF Form 1199 or be under escort. Contractor is only allowed to escort visitors from the same company for which he/she works and all visits must be for official business. In addition, contractors must fulfill, maintain, and comply with all security requirements IAW AFI 31-101, Integrated Defense and command/local directives.

4.8.9. Access to Government Facilities with Controlled or Restricted Areas. Contractor must comply with security regulations imposed by the installation commander and/or the agency responsible for the project location. Due to specific mission requirements inherent in the nature of controlled or restricted areas on Air Force installations, Government may direct contractor to leave the controlled or restricted areas at any given time.

4.8.10. For Official Use Only (FOUO) and Safety Privilege Information. Agency information marked “For Official Use Only” or “Safety Privileged” or bearing other sensitivity markings shall be handled in accordance with agency information security program regulations and AFI 91-204 and instructions provided on the DD Form 254. This information will not be divulged or disclosed without agency permission. Requests for disclosure will be addressed to the Government Program Manager. Contractor personnel shall ensure information that is considered sensitive or proprietary is not compromised.

4.8.11. Non-Disclosure Requirements

In performance of this contract, the contractor may obtain access to sensitive, nonpublic information. The contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with the FAR; (b) to use and disclose such information only for the purpose of performing this task order and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the government COR before disclosing/discussing such information with a third party; (d) to return, upon government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the government COR of any unauthorized release of such information. Upon request, the contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the government. The government will require contractor personnel both on and off-site to sign a non-disclosure statement to protect non-public information of the government (reference Appendix B). The contractor shall maintain the nondisclosure agreements and have these agreements available for government review during the life of the contract. At the end of the task order, the contractor shall turnover to the government its personnel non-disclosure agreements.

4.9 Section 508 Compliance. All services and products provided in response to the requirements identified in the attached Performance Work Statement shall comply with Section 508 of the Rehabilitation Act of 1973 (1.39 U.S.C. 794d), and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR part 1194).

4.10 Antiterrorism Training. Within 30 calendar days after contract start, all contractor personnel shall complete Antiterrorism Level I training, as required by DODI 2000.16. Newly hired personnel shall complete the Antiterrorism Level I Training within the first 30 calendar days of their employment. Refresher Antiterrorism Level I training shall be completed and documented annually thereafter. The training is provided at https://atlevel1.dtic.mil/at/ and also https://atlevel1.dtic.mil/at/ available through Advanced Distributed Learning Services (ADLS), Force Protection Course (ZZ133079) at https://golearn.csd.disa.mil/kc/main/kc_frame.asp for AF Portal access or https://golearn.csd.disa.mil/kc/login/login.asp for non-portal login.

5. Post-Award Conference.

A meeting lead by the CO, COR, AMC/SE, AMC/SEF, and AMC LOSA Program Manager or designated representatives will be conducted to ensure a common understanding of the requirements, expectations, and ultimate end products. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and projects conducted; assumptions made/expected and results. A concerted effort shall be made to gain a thorough understanding of the Government’s expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying any PWS requirements, including deliverable specifications and due dates.

6. Appendices.

Appendix A Acronyms Appendix B Non-Disclosure Agreement for Contractor Employees Supporting AMC Contracts https://golearn.csd.disa.mil/kc/main/kc_frame.asp https://golearn.csd.disa.mil/kc/login/login.asp

APPENDIX A

Acronyms

Air Force (AF) Air Force Instruction (AFI) Boom Operator (BO) Common Access Card (CAC) Contracting Officer (CO) Contracting Officer Representative (COR) Controlled Unclassified Information (CUI) Federal Acquisition Regulation (FAR) Federal Aviation Administration (FAA) Firm Fixed Price (FFP) Flight Attendant (FA) For Official Use Only (FOUO) Force Protection Conditions (FPCONs) Full Operational Capability (FOC) Government Furnished Property (GFP) Headquarters Air Mobility Command (HQ AMC) In Accordance With (IAW) International Civil Aviation Organization (ICAO) Law Enforcement Agency Data System (LEADS) Line Operations Safety Audit (LOSA) Loadmaster (LM) Major Command (MAJCOM) Mission Design Series (MDS) Mobility Air Forces (MAF) National Agency Check with Written Inquiries (NACI) Operational Support Aircraft (OSA) Other Direct Costs (ODCs) Performance Work Statement (PWS) Period of Performance (POP) Point of Contact (POC) Program Manager (PM) Quality Assurance Surveillance Plan (QASP) Scott Air Force Base (SAFB) Services Summary (SS) Subject Matter Expert (SME) Technical Order (TO) Threat and Error Management (TEM)

APPENDIX B

NON-DISCLOSURE AGREEMENT FOR CONTRACTOR EMPLOYEES

SUPPORTING AMC CONTRACTS

NOTE: This Non-Disclosure Agreement is an agreement designed for use by contractor (including subcontractor) employees assigned to work on AMC contracts. Its use is designed to protect non-public Government information from disclosure and prevent violations of federal statutes/regulations. The restrictions contained in this agreement also serve contractors by promoting compliant behavior that keeps contractors eligible to compete for Government contracts. In addition to the potential impact on future business opportunities, failure to abide by this agreement could result in administrative, civil or criminal penalties specified by statute or regulation.

"Non-public information," as used herein, includes trade secrets, confidential or proprietary business information (as defined for Government employees in 18 USC 1905); advance procurement information (future requirements, acquisition strategies, statements of work, budget/program/planning data, etc.); source selection information (quote rankings, source selection plans, contractor bid or quote information); information protected by the Privacy Act (social security numbers, home addresses, etc.); sensitive information protected from release under the Freedom of Information Act (pre-decisional deliberations, litigation materials, privileged material, etc.); and information that has not been released to the general public and has not been authorized for such release (as defined for Government employees in 5 CFR 2635.703).

1. I, , currently an employee of , hereby agree to the terms and conditions set forth below:

2. I understand that I will have access to confidential business information (as defined by 18 USC 1905), contractor bid or quote information (as defined by FAR 3.104-3), and/or source selection sensitive information (as defined by FAR 3.104-3) either for contract performance or as a result of working in an AMC facility or of working near AMC personnel, contractors, visitors, etc. I fully understand that such information is sensitive and must be protected in accordance with 41 U.S. Code Section 423 and 18 U.S. Code Section 1905 and FAR Part 3. I also certify that I do not have any real or apparent conflicts of interest with respect to the information disclosed. If any potential conflicts of interest, real or otherwise, do present themselves, then I shall immediately disclose the pertinent information that may be a potential conflict to an agency ethics official who shall review the circumstances.

3. In the course of performing under contract/order # or some other contract or subcontract for the AMC I agree to:

a) Use only for Government purpose any and all confidential business information, contractor bid or quote information, and/or source selection sensitive information to which I am given access. I agree not to disclose "nonpublic information" by any means (in whole or in part, alone or in combination with other information, directly or indirectly or derivatively) to any person except to a U.S. Government official with a need to know or to a non-government person (including, but not limited to, a person in my company, affiliated companies, subcontractors, etc.) who has a need to know related to the immediate contract/order, has executed a valid form of this non-disclosure agreement, and receives prior clearance by the Contracting Officer. All distribution of the documents will be controlled with the concurrence of the Contracting Officer.

b) Not use such information for any non-governmental purposes, including, but not limited to, the preparation of bids or quotes, or the development or execution of other business or commercial ventures.

c) Store the information in such a manner as to prevent inadvertent disclosure or releases to individuals who has not been authorized access to it.

4. I understand that I must never make an unauthorized disclosure or use of confidential business information, contractor bid or quote information, and/or source selection sensitive information unless:

a) The information has otherwise been made available without restriction to the

Government, to a competing contractor, or to the public;

b) The Contracting Officer determines that such information is not subject to protection from release.

5. I agree that I shall not seek access to "non-public information" beyond what is required for the performance of the services I am contracted to perform. I agree that when I seek access to such information or attend meetings or communicate with other parties about such information, I will identify myself as a contractor. Should I become aware of any improper or unintentional release or disclosure of "non-public information," I will immediately report it to the Contracting Officer in writing. I agree that I will return all forms (including copies or reproduction of original documents) of any "non-public information" provided to me by the Government for use in performing my duties to the control of the Government when my duties no longer require this information. By signing below, I certify that I have read and understand the terms of this Non-Disclosure Agreement and voluntarily agree to be bound by its terms.

Signature of Employee/ Date

Printed Employee Name

Signature of Company Official/ Date

Printed Company Official Name