-AFH MR EMHD PWS 20-MAY-2025 2.22.2025.pdf

Joint Base Myer Henderson-Hall (JBM-HH)

Maintenance and Repair Army Family Housing (AFH)

20-May -2025

Contractor Officer Representative: Zahra Alshimmary

Contents

1.0 GENERAL INFORMATION

1.1 Overview

1.2 Components

1.3 Work Management and Control

1.3.1 Reporting Requirements

1.3.2 Publications and Forms

1.3.3 Facilities Maintenance Instruction

1.4 Standards

1.4.1 Compliance

1.4.2 Confined Space Standards

1.4.3 Construction and Demolition (C&D) Debris

2.0 DESCRIPTION OF SERVICES

2.1 Scope

2.2 Assignments and Termination (A&T)

2.2.1 Assignments and Termination (A&T) Tasks

2.2.2 Assignments and Termination (A&T) Reports

2.3 Enterprise Military Housing System (eMH)

2.3.1 Visitors and eMH System

2.4 Exception to Policy (ETP)

2.5 Assignment Orders

2.6 Resident Orientation Records

2.7 Occupant Files

2.8 Wait List

2.9 Vacancies

2.10 Maintenance Requirements

2.10.1 Cost Report

2.10.2 Inspections/Services Performed

2.10.3 Preventative Maintenance (PM) Checklist

2.10.4 Provide Notice

2.10.5 Unable to Access Unit

2.11 Appliances

2.11.1 Procurement of Appliances

2.12 Between Occupancy Maintenance (BOM)

2.12.1 Inspection Process

2.12.2 Joint Inspection

2.12.3 COM Approval

2.12.4 COM Cost Report

2.13 Housing Occupant Damages

2.14.4 DD Form 139 Administrative Sections

2.14.5 DD Form 1131 Administrative Sections

2.15 Inventory Management

2.15.1 Tracking

2.15.2 Requested Data

2.15.3 Inventory Records

2.15.4 Inventory Management Reports

2.15.5 Furniture, Furnishings, and Equipment

2.15.6 Issue and Turn-in

2.15.7 Life Expectancy

2.15.8 Replacement of Appliances

2.15.9 Exterior Openings

2.15.10 Touch-up Work

2.15.11 Galvanized Coatings

2.15.12 Equipment Testing

2.16 General Information…………………………………..………………………………..13

2.17 General……………………………………………………….……………………….17

2.18 Anti-Terrorism Program………………………………………………….………..18

2.19 Other Qualifications………………………………………………….…………….19

2.20 Qualifications for all Key Personnel………………………………...………….20

2.21 Contractor Personnel…………………………………………….….……………..21

2.22 Remedies and Waiver………………………………………………………………22

2.23 Phase-In/Phase-Out Periods……………………………………...………..……..23

2.24 Monthly Status Reports……………………………………………….……...……24

DEFINITIONS AND ACRONYMS:

6. SPECIFIC TASKS:

7. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

7.1 The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures

ATTACHMENT 3

ESTIMATED PROJECT (JOB) DATA AND TIME ALLOWED FOR SERVICE CALLS AND

BETWEEN OCCUPANCY MAINTENANCE (BOM)

ATTACHMENT 4

SERVICE CALLS

ATTACHMENT 5

M&R Quarters Listing Master List of Quarters # and by Size - Fort McNair

ATTACHMENT 6

SPECIFICATIONS FOR MAINTENANCE WORK ELEMENTS

AMERICAN NATIONAL STANDARDS INSTITUTE, INC. (ANSI) STANDARDS:

NATIONAL FIRE PROTECTION ASSOCIATION (NFPA) STANDARDS:

VARIOUS OTHER STANDARDS:

1.0 General Information.

1.1 Overview. Family Housing is Government-owned at Joint Base Myer Henderson Hall JBM-HH. This includes all housing units, exterior facilities (to include play areas), utility service laterals leading from the point of connection to the facility, and facilities used directly for the owner’s commercial or administrative benefit. The Contractor shall inspect, repair, and maintain all existing Family Housing Units and Structures and their components listed in real property records. This is a non-personal services contract to provide maintenance and repair services for Army Family Housing AFH) units in the Mil-itary District of Washington, D. C. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsi-ble to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.2 Components. The Contractor shall perform facility preventive maintenance (PM) and repair of all existing Family Housing units and structures and their components.

Family Housing Units and Structures and their components covered under this Common Level of Support (SERVICE) include, but are not limited to, the following: Technical Ex-hibit (TE) 1.

a. The utility mains to the point of service connection.

b. Electrical service to the service electrical meter.

c. Water quality to housing units.

d. Street lighting to include transformers.

1.3 Work Management and Control.

1.3.1 Reporting Requirements. The Contractor shall prepare, submit, and maintain all maintenance records, files, and reports to the COR or Executive Management Housing Division Representative (EMHDR).

1.3.2 Publications and Forms. Specific publications and forms required for the accom-plishment of work described in this SERVICE are listed in Technical Exhibit (TE) 1, Part 7.

1.3.3 Facilities Maintenance Instruction. N/A

1.4 Standards.

1.4.1 Compliance. The Contractor shall comply with all applicable Federal, State, and local laws, Army regulations, standard industry codes while performing any work on Family Housing Units and Structures and their components.

1.4.2 Confined Space Standards. The Contractor shall enter manholes, valve pits, storm water collection systems, and other confined spaces in accordance with (IAW)

Confined Space Entry regulations and TE 1, Part 7. The Government will provide emer-gency rescue services required by confined space procedures. The contractor shall comply with all applicable Army Regulations, National Historic Preservation Act of 1966, as amended through 1992, Public Law 102-575, local, state, and federal codes and laws and permits issued to JBM-HH (Joint Base Myer/McNair-Henderson Hall), and other local laws, regulations, codes, technical manuals, manufacturer’s instructions, rec-ommendations, and acceptable commercial practices in the delivery of required ser-vices.

1.4.3 Construction and Demolition (C&D) Debris. The Contractor shall comply with the regulations regarding recycling and redirecting of C&D debris from landfills IAW the In-stallation’s Integrated Solid Waste Management Plan. Products to be purchased, used, and installed on the installation shall be IAW with the Joint Base Myer Henderson Hall Affirmative Procurement Plan.

1.4 Background: There are two (2) locations where services will be performed; Fort Leslie J. McNair located in Washington, D.C. and Fort Myer located in Arlington, Vir-ginia. Fort McNair is located at 4th and “P” Streets, Southwest, Washington, D.C. and holds five (5) duplex quarters (10 units) and 17 single housing quarters for a total of 27 housing units. All the quarters were built between the 1890’s to mids1930’s, construc-tion is of solid brick; they are three (3) stories with a basement and updated interiors.

Fort Myer holds 19 Non-Commissioned Officer (NCO) Quarters (18 Duplex and 1 single unit) nine (9) Officer’s Quarters and 32 General Flag Officer Quarters for a total of 60 housing units. These quarters were also built between the late 1890’s to the middle of the1930’s. The housing at these two locations is considered historic and is listed on or is eligible for listing on the National Register of Historic Places (NRHP). All work executed on historic housing must meet Secretary of Interior (SOI) Standards and/or the criteria laid out in applicable Program Comments, namely Preservation of Pre-1919 Historic Housing, Associated Buildings and Structures, and Landscaping and Inter-War Era His-toric Housing, Associated Buildings and Structures, and Landscape Features (1919- 1940). See the table below to note which Program Comment is applicable to which building; note that the Program Comments do not identify identical treatments and not all buildings are covered by work under a Program Comment.

1.5 Objectives: The basic service objective includes the following: Provide quali-fied/licensed Electrician and Plumber. Electrician, Plumber, Facility Maintenance Tech-nician, Carpenter, and Painter for building maintenance and repairs tasks are described in the PWS Section 5. Perform COM maintenance and inspections on the Family Hous-ing quarters to ensure quality housing is available to meet the needs of the Government and comply with Army Regulations. This includes but not limited to the following life sus-tainment equipment and systems: plumbing, electrical, kitchen appliances, storm drains, painting, and general repair and maintenance to identified Government equipment as specified in the PWS Section 5. Perform emergency calls within a required response time at the identified locations.

2.0 Description of Services.

2.1 Scope. The contractor shall provide all management, supervisory personnel, la-bor, equipment, transportation, tools, materials, licensing, certifications and other items and services necessary to perform routine maintenance and repair, repair by replace-ment, quarters cleaning, floor repair/maintenance, interior painting/wall and ceiling re-pair, incidental improvements, and playground equipment maintenance as defined in the Technical Exhibits (TE) for 87 housing units of varying square footage, age, and ar-chitectural style. Housing maintenance and repair services apply to all dwelling units (DU), garages, appliances, and spaces provided for the contractor’s use. All property is Government owned. Contractor shall perform in accordance with (IAW) the terms and conditions of the contract, federal laws and regulations, applicable Section 106 Program Alternatives (to include Program Comments) and consistently with established stand-ards in the PWS and contract.”. The estimated time, and type of work required is listed in Attachment 3 and Attachment 4.

The Contractor shall perform unscheduled tasks described in TE 1 when initiated through COR. Typical unscheduled maintenance and repair work in this service in-cludes, but is not limited to, the following:

1. Depending upon the condition of the family housing units, the following work is planned:

2. Routine maintenance and repair/replacement services that involve carpentry, plumbing, electrical, flooring, i.e., carpet, ceramic tile, vinyl composition tile and locksmith requirements, minor plaster repairs, and touch up paint.

3. Repair by replacement services that involve all buildings trade groups.

2.2 Assignments and Termination (A&T). The Contractor shall perform the adminis-trative and clerical duties necessary for the A&T of Army housing. The average number of A&Ts occurring in the past five (5) years is (37) Assignments and (37) Terminations per year. Refer to ATTACHMENT 5 for complete listing of housing units.

2.2.1 Assignments and Termination (A&T) Tasks. The Contractor shall perform A&T tasks IAW Department of Defense (DOD) 4165.63-M DOD Housing Management, AR 420-1 Army Facilities Management, DA PAM 420-1-1 Housing Management, and estab-lished local policies and procedures. These tasks shall include, but not limited to, maintenance of housing and resident files, preparation of housing reports, typing and reception duties, and use of Automated Data Processing Equipment (ADPE) as neces-sary for the administration of the A&T process.

2.2.2 Assignments and Termination (A&T) Reports. The Contractor shall submit monthly A&T reports to the COR outlining inspections/services performed. The reports shall be submitted by the fifth (5th) of the month for the preceding month's activities.

2.3 Enterprise Military Housing System (eMH). The Contractor shall track various in-formation including, but not limited to, assignments and terminations for all housing ad-ministrative operations to provide to the COR for the eMH as the approved DOD sys-tem.

2.3.1 Visitors and eMH System. The Contractor shall ensure all visitors to the Installa-tion Housing Office are logged and provided to the COR for eMH system. The Contrac-tor shall maintain a list indicating the need and purpose of the visit, visitor's name, con-tact information, and total number of visitors per day. Listing shall be provided upon re-quest to the COR/EMHD Representative or other authorized Government representa-tives.

2.4 Exception to Policy (ETP). The Contractor shall perform housing assignments (e.g., type and size) IAW AR 420-1. The Contractor shall obtain an Exception to Policy (ETP) in writing from the COR via the Garrison Commander/Manager if a variance to this requirement is requested. A copy of the ETP shall be maintained in the resident's file.

2.5 Assignment Orders. The Contractor shall coordinate applicant’s needs (e.g., fur-niture, number of keys, name sign, etc.) from the COR.

2.6 Resident Orientation Records. N/A

2.7 Occupant Files. The Contractor shall maintain administrative correspondences and housing occupant information on military/civilian personnel to include, but not lim-ited to: legal name, number of dependents, DOD ID number, rank, work phone number, home phone number, quarters number, and military unit IAW AR 420-1; AR 340-21,The Army Privacy Program; AR 25-400-2, Army Records Information Management System;

DA PAM 420-1-1, and DOD 4165.63-M. All Personally Identifiable Information (PII) shall be maintained IAW Department of Defense Directive (DODD) 5400.11, DOD Pri-vacy Program; AR 340-21, In occupied quarters, the Contractor shall perform mainte-nance in the quarters while the resident is home. The Contractor may perform work in quarters that are occupied without the resident’s being home, however, the Contractor shall obtain oral or written permission from resident. Under no circumstances shall the Contractor enter a residence without an adult, 21 years of age or older, present when children under the 21 years of age are present in the home.

2.8 Wait List. The Contractor shall maintain a current and accurate wait list IAW AR 420-1, DA PAM 420-1-1, and DOD 4165.63-M provided from the COR.

2.9 Vacancies. The Contractor shall maintain current and accurate records of pro-jected and anticipated vacancies IAW AR 420-1, DA PAM 420-1-1, and DOD 4165.63- M from the COR. The COR shall coordinate the pre-termination inspections forty-five

(45) days prior to schedule termination. Contractor shall jointly inspect units during pre-termination inspections with the COR.

2.10 Maintenance Requirements. The Contractor shall inspect, repair, replace items including, but not limited to dishwasher, door lock, window, garbage disposal, and per-form maintenance on AFH units. This includes, but is not limited to, interior and exterior components (e.g., storage units, carports, fences, rain gutters, etc.). Dwelling Units (DUs) shall be maintained in a serviceable condition. PM associated with internal com-ponents shall be accomplished in conjunction with Between Occupancy Maintenance (BOM). The Contractor shall schedule and accomplish all work by various shops at the same time for minimal disruption to occupants. If the Contractor responds to an urgent or routine service order, the Contractor shall perform the PM work in conjunction with the urgent request.

2.10.1 Cost Report. The Contractor shall submit a detailed Cost Report NLT tenth (10th) day of every month for activities occurring the previous month by housing unit.

2.10.2 Inspections/Services Performed. The Contractor shall submit a report to the COR outlining all inspections/services performed on AFH units within five (5) days after completion of services.

2.10.3 Preventative Maintenance (PM) Checklist. The Contractor shall perform PM us-ing a checklist that addresses all applicable items as required per TM 5-610, Preventa-tive Maintenance Facilities Engineering Buildings. The Checklist shall be provided NLT five (5) days after completion of the PM. The Government reserves the right to alter the checklist to meet installation needs for required maintenance.

2.10.4 Provide Notice. The Contractor shall provide notice to the DU’s resident prior to the Contractor's intent to perform other than emergency work required.

2.10.5 Unable to Access Unit. The Contractor shall make multiple attempts to gain en-try up to fifteen (15) minutes past appointment time. The Contractor shall leave mes-sage for residents to reschedule appointment. If the resident has not rescheduled the visit within twenty-four (24) hours, the Contractor shall notify the COR in writing by COB (following the twenty-four (24) hours allotted to the resident) for guidance as to how to proceed.

2.10.5.1 Copy of Notice. N/A

2.11 Appliances. The Contractor shall procure, appliances required for emergency re-placement or life-cycle replacement for Army Family Housing Units.

2.11.1 Procurement of Appliances. The Contractor shall procure appliances for Army Housing Units. New appliances shall be compliant with AR 420-1. The Contractor shall coordinate for the accountability of the appliances as Government property.

2.12 Between Occupancy Maintenance (BOM). The Contractor shall accomplish BOM for the AFH units within forty-five (45) days after COM inspections. COM inspec-tions shall be accomplished jointly by the COR. BOM shall include painting, minor maintenance and repair, and cleaning.

2.12.1 Inspection Process. The Contractor shall initiate the BOM inspection process NLT one (1) day after a unit has been cleared and/or an agreement has been termi-nated.

2.12.2 Joint Inspection. The Contractor shall provide (on the inspection checklist) a pro-posal to complete the required BOM work NLT the day of BOM joint inspection. If the Contractor's proposal exceeds seven (7) working days to complete the COM work, writ-ten approval from the COR shall be obtained prior to commencing work.

2.12.3 BOM Approval. BOM work shall not exceed the congressionally approved limit per housing unit IAW AR 420-1. The amount expended per unit for BOM-related work shall be tracked and maintained by the Contractor and made readily available (in the housing unit file) upon request by the COR and/or other Government authorized individ-ual (e.g., KO, Army or other DOD Audit Agencies, Garrison Manager, etc.).

2.12.4 BOM Cost Report. The Contractor shall submit a detailed BOM Cost Report NLT the fifth (5th) day of every month for activities occurring during the previous month.

2.13 Housing Occupant Damages. The Contactor shall provide an estimated cost of damages made (beyond wear and tear) to Government property by the resident(s), guest(s), or pet(s). Upon inspection of AFH units where damages are noted by a joint termination inspection by the Government & occupant, the result of this inspection shall be provided.

2.14 General Fund Enterprise Business System (GFEBS).

2.14.1 Service requests to be included in the period reports may be received in-person, by telephone, or via email or ArMA. All requests will be processed using ArMA and Gen-eral Fund Enterprise Business System (GFEBS). The contractor will be the primary point of contact for the service order phone number during office hours. The contractor will adequately inform the customers when a service order has been transferred out of ArMA but not complete.

2.14.2 During normal business hours, the contractor will prioritize service requests using the following priority matrix: Priority I (Emergency), Priority II (Urgent), and Priority Ill (Routine). For each service request received, the contractor’s report will include the as-sociated General Fund Enterprise Business System (GFEBS) order number as well as the ArMA case number within four business hours of receipt of the service request. The Contractor shall monitor ArMA in real-time, create cases, process requests, respond and communicate with the customer, and consistently monitor the ArMA/ General Fund

Enterprise Business System (GFEBS) interface to ensure orders and status reports are updated as required.

2.14.3 The Contractor will perform and deliver reports on Quality Assurance (QA) and Quality Control (QC) checks daily, as appropriate, for Orders entered in ArMA/(GFEBS);

Correct as needed by close of business (COB) the next business day. Key elements to be included in the QA/QC.

2.14.3.1 JBMHH requires delivery of status and performance reports in the following ar-eas:

• Reports on daily technician work assignment reports using a pre-filled Labor & Equipment (L&E) form for each Technician which includes prioritized and sorted executable work.

• Update reports within the section of operational, General Fund Enterprise Busi-ness System (GFEBS)-based Preventive Maintenance Program.

• Leveraging BUILDER, General Fund Enterprise Business System (GFEBS), and other related facility management / installation management data, to perform data analytics and defined metrics to visualize the data and consolidate and pri-oritize work orders, repair, replacement, modernization, or restoration work into an annual work plan and capital investment strategy.

2.15.1 The Contractor will perform and deliver reports on Quality Assurance (QA) and Quality Control (QC) checks daily, as appropriate, for Orders entered in ArMA/(GFEBS);

Correct as needed by close of business (COB) the next business day. Key elements to be included in the QA/QC report include:

2.15.2 Correct Order type Functional Location, Work Center, Priority, Status (released for work, Personnel Number, Activity Type, Work Execution Date, Work Center, Number of Hours, Technician Notes, and Status.

2.14.4 DD Form 139 Administrative Sections. The Contractor shall provide information required to complete all administrative sections of DD Form 139, Pay Adjustment Au-thorization, within twenty-four (24) hours of notification from the IHO through the COR/ACOR. DD Form 139 and supporting documentation shall include, but not be lim-ited to, photographs, diagrams, and shall be provided to the IHO and COR.

2.14.5 DD Form 1131 Administrative Sections. The Contractor shall provide information to the COR to complete all sections on DD Form 1131, Cash Collection Voucher, within twenty-four (24) hours of notification from the IHO. The Contractor shall provide to the IHO, the DD Form 1131 (to include an itemized cost for labor and materials, and total repair or replacement cost for the damage) and supporting documentation that includes, but is not limited to, photographs and diagrams of the alleged damages.

2.15 Inventory Management.

2.15.1 Tracking. The Contractor shall provide the COR with input for eMH (or other ap-proved system) for tracking various information for inventory management and all hous-ing administrative operations.

2.15.2 Requested Data. The Contractor shall provide the COR and IHO with data nec-essary to support the AFH budget within five (5) working days.

2.15.3 Inventory Records. The Contractor shall establish and maintain inventory rec-ords, and condition and utilization of furnishings for furniture and household equipment.

An inventory record system for AFH shall be maintained and accounted for IAW AR 420-1, AR 735-5, to the COR for eMH system program policies and procedures.

2.15.4 Inventory Management Reports. The Contractor shall generate Inventory Man-agement Reports on a monthly basis (NLT the last Thursday of the month by COB) and provide the records to the COR to input in eMH system.

2.15.5 Furniture, Furnishings, and Equipment. The Contractor shall be responsible for the movement and placement of furniture, furnishings and equipment. The IHO will pro-vide (through the COR) the Contractor with a proposed schedule for the movement and placement at least forty-eight (48) hours prior to the anticipated move. Movement and placement shall be completed by the Contractor within seventy-two (72) hours once the schedule has been provided by the IHO.

2.15.6 Issue and Turn-in. N/A

2.15.7 Life Expectancy. The Contractor shall ensure appliances do not exceed their life expectancy as defined under DA PAM 420-1-1. Prior to initiating repair or replacement of appliances, the Contractor shall follow the analysis procedures for repair and replace-ment as directed under section 2-14.e of DA PAM 420-1-1. The result of the analysis shall be provided to the COR for the service order (with the exception of garbage dis-posals and dishwashers, which will be completed within five (5) days) for review and de-termination as to how to proceed.

2.15.8 Replacement of Appliances. Replacements appliances shall be better than or equal to the appliance or equipment being re-placed. Appliances purchased by the con-tractor will become property of the Government and paid for under the BOM CLIN.

2.15.9 Exterior Openings. The Contractor shall ensure exterior openings are closed and sealed against the weather, insects, rodents, etc. Temporary closures shall be re-placed with permanent closures upon installation, reinstallation, or replacement of the appliance or part. The Contractor shall replace temporary closures with a permanent closure within forty-eight (48) hours.

2.15.10 Touch-up Work. The Contractor shall obtain approval prior to touch-up work on scratched, marred, or otherwise damaged existing equipment. Finishes shall be touched up or the item completely refinished. Paint for prime and finish coats shall be of the same type and color as the existing prime and finish coats.

2.15.11 Galvanized Coatings. The Contractor shall repair minor damage to galvanized coatings by application of galvanizing repair paint IAW industry standards.

2.15.12 Equipment Testing. The Contractor shall test all Government-Furnished Equip-ment (GFE) upon installation and make all adjustments and corrections necessary for proper operation.

2.16 General Information.

2.16.1 Quality Control. Quality Control is the responsibility of the Contractor. The Con-tractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4(a)).

2.16.2 Quality Control Program. The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the gov-ernment recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide their final written Qual-ity Control Plan (QCP) no later than (NLT) 14 days after contract award and within five

(5) days of any proposed changed KO.

2.16.2.1 The Contractor’s quality program shall demonstrate its prevention-based out-look by meeting the objectives stated in PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conform-ances; procedures for root cause analysis to identify the root cause and root cause cor-rective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The Contrac-tor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be sub-mitted in writing through the COR to the KO for review and acceptance prior to imple-menting any revision within 30 days of contract award. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s proce-dures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

2.16.2.2 The Contractor shall provide, all reports generated because of the Contractor’s quality control efforts to the COR. This shall include any summary information used to track quality control, including any charts/graphs. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4(a)).

2.16.2.3 The Contractor’s QCP shall be incorporated into and become part of this con-tract after the plan has been accepted by the KO. Proposed changes made after KO ac-ceptance shall be submitted within five (5) calendar days in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Con-tractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

2.16.3 Contractor Discrepancy Report (CDR). When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) workdays from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

2.16.4 Quality Assurance. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the perfor-mance standards will be applied, the frequency of surveillance, and the minimum ac-ceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance. The Contractor shall perform monthly Quality Control Inspections and provide a copy to the COR on the last working date of each month for the duration of the contract. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control in-spections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if performance dictates.

2.16.5 Property Management System. The Contractor shall establish a system to man-age Government Furnished Equipment (GFE) in its possession to control, use, pre-serve, protect, repair, and maintain. The Property Management System (PMS) must be adequate to satisfy the requirements of Property Management in accordance with (IAW) FAR clause 52.245-1 Government Property.

2.16.6 Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mis-sion execution requirements. The recognized federal holidays include:

New Year’s Day 1st day of January

Martin Luther King Jr. Day 3rd Monday of January Presidents Day Monday of February

Memorial Day Last Monday of May Juneteenth Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Indigenous Peoples’ Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day, 4th Thursday of November

Christmas Day 25th day of December

INAUGURATION DAY is always on January 20 of each fourth year after 1965. Inaugu-ration Day is a legal public holiday for the federal government in the District of Colum-bia, Montgomery and Prince Georges Counties in Maryland, Arlington and Fairfax Counties in Virginia, and the cities of Alexandria and Falls Church in Virginia.

When a holiday occurs on a Saturday, Federal employees are normally granted the pre-vious Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

• When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

• Reschedule the work so it is performed the following day unless the following day falls on a weekend.

• Reschedule the work on any day that is mutually satisfactory

2.16.7 Hours of Operation. The Contractor shall be responsible for providing services, between the hours of 8:00 AM – 4:00 PM Eastern Time zone, Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. In the case of emergencies or for the completion of emergency work initiated during regu-lar working hours, the Contractor shall be required to work outside regular working hours. The Contractor shall always maintain an adequate workforce for the uninter-rupted performance of the tasks within the PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential to suc-cessful performance under this contract. The Government will not pay overtime (OT) as the contractor must resource in accordance with the requirements and workload pub-lished in the PWS, inclusive of Emergency Services.

2.16.8 Place of Performance: IAW PARC Policy Alert 14-33, Homeland Security Presi-dential Directive 12 (HSPD-12) issued 31 Dec 13. Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at JBM-HH, which encompasses Fort McNair.

2.16.9 Security Requirements.

2.16.9.1 Common Access Cards (CAC) and/or Installation Access Card. The Contrac-tor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

The contractor workforce must comply with all personal identity verification require-ments (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. All contractor and associated sub-contrac-tor employees who require physical access to JBMHH for contract performance shall present an Acceptable Identity Source Document, as identified in Section 2 of Attach-ment 4 of DoD Directive-Type Memorandum 09-012, “Interim Policy Guidance for DoD Physical Access Control” (available at http://www.dtic.mil/whs/direc-tives/corres/pdf/DTM-09-012.pdf) to access the installation.

The Contractor shall maintain awareness of contractor or subcontractor employees who have been vetted and approved to access the installation and shall notify the Contract-ing Officer in writing within 48 hours of any contractor or sub-contractor employee who resigns, is terminated, or for any other reason is no longer authorized to access JBMHH for the purpose of performance of this contract. For contracts with a performance pe-riod longer than three months, the Contractor shall reconcile his roster of currently ap-proved personnel with the JBMHH Control Center (VCC) to ensure that both the Con-tractor and JBMHH maintain accurate awareness of the contractor and subcontractor employees who are authorized to access the installation.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or pro-cesses.

2.16.10 Pre-screen applicants using E-Verify Program. All contractors and all associ-ated sub- contractors’ employees requiring physical access to JBM-HH for contract per-formance shall be pre-screened by the Contractor using the E- verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility re-quirements and shall provide only eligible employees for contract performance while on the installation.

2.16.11 Installation Access – Identity Proofing. All contractor and associated sub-con-tractor employees who require physical access to JBM-HH for contract performance shall present an Acceptable Identity Source Document, as identified in Section 2 of At-tachment 4 of DoD Directive-Type Memorandum 09-012, “Interim Policy Guidance for DoD Physical Access Control” (available at http://www.dtic.mil/whs/direc-tives/corres/pdf/DTM-09-012.pdf) to access the installation.

2.16.12 Installation Access - Purpose of Access. The Contractor shall maintain aware-ness of contractor or subcontractor employees who have been vetted and approved to access the installation and shall notify the Contracting Officer/COR in writing within 48 hours of any contractor or sub-contractor employee who resigns, is terminated, or for any other reason is no longer authorized to access JBM-HH for the purpose of perfor-mance of this contract. For contracts with a performance period longer than three (3) months, the Contractor shall reconcile his roster of currently approved personnel with the JBM-HH Visitor Control Center (VCC) to ensure that both the Contractor and COR maintain accurate awareness of the contractor and subcontractor employees who are authorized to access the installation.

2.16.13 Escorted in Sensitive Areas, classified and/or sensitive materials. All Contrac-tor and all associated sub- contractors’ employees requiring physical access to JBM- HH. All sensitive areas or areas where they may be exposed to classified and/or sensi-tive material will be escorted by a government employee or command-designated repre-sentative while in those areas. The Contractor shall coordinate with the COR for es-corted access when required.

2.16.14 Surrender Common Access Cards and/or Access Cards. The Contractor shall ensure that all contractor and sub- contractors employee CACs, badges, passes or other access credentials which were issued under this contract are surrendered to the COR upon completion of the contract and then an employee is terminated or a subcon-tractor no longer does business with the contractor CACs, badges, passes and other access credentials are DOD property and failure to surrender them may be punishable under 18 USC § 701. The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

2.16.15 Special Qualifications. All employees shall be trained, experienced, and certi-fied in their trade. Proof of training and certifications shall be made available to the Gov-ernment upon request. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after contract award and within 5 days of any revisions to the roster. All work needing to meet SOI standards shall be executed by qualified professionals meet-ing those specific requirements.

2.17 General.

2.17.1 The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in PWS 1.6.6.; security requirements during the execution of this contract.

2.17.2 Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English lan-guage to properly clearly and effectively communicate in person or via electronic de-vices (telephone or Email) with co-workers, customers, and the public.

2.17.3 Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed, and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

2.17.4 Access and General Protection/Security Policy and Procedures. All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and secu-rity procedures provided by the installation Provost Marshal Office, Director of Emer-gency Services/Government Representative. Contractor personnel shall provide all in-formation required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Ser-vices. Contractor personnel shall comply with all personal identity verification require-ments as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring contractor access by submitting a completed and approved Directorate of Emergency Services (DES) Form 118 to the Installation All American VCC, detailing the contracted services to be performed, location of services, and duration of the contract.

Contractors requesting access for less than one year may receive an Automated Instal-lation Entry (AIE) visitor card on a case-by-case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one to three years depending on the terms of their contract. AIE card expirations may be updated to reflect a new con-tract period by submitting an approved DES Form 118 to the All American VCC. Re-newed short term passes must be re-processed at the All American VCC. In addition to the changes otherwise authorized by this contract, should the Force Protection Condi-tion (FPCON) at any individual facility or installation change, the Government may re-quire changes in Contractor and subcontractor security matters or processes.

2.18 Anti-Terrorism Program.

2.18.1 Anti-Terrorism (AT) Level I Training. Contractor personnel performing work un-der this contract that require access to Army installations, facilities and controlled ac-cess areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 10 calendar days after completion of the training. AT Level I awareness training is available at the following website: https://at-level1.dtic.mil/at

2.18.2 OPSEC Training: Per AR 530-1, Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. Operations Security (OPSEC), Anti-Terrorism (AT), Information Assurance (IA) Training: All Contractor and all associated sub-contractors’ employees https://atlevel1.dtic.mil/at https://atlevel1.dtic.mil/at requiring physical access to JBM-HH for contract performance shall complete Opera-tions Security (OPSEC) training within 30 calendar days after contract start date or ef-fective date of incorporation of this requirement into the contract, whichever is applica-ble. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR, within 10 calendar days after com-pletion of training by all employees start date. OPSEC training is available at:

http://cdsetrain.dtic.mil/opsec/index.html. This is an annual requirement. The AT and OPSEC training will be coordinated through the COR.

2.19 Other Qualifications.

2.19.1 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract ad-ministration office in accordance with Federal Acquisition Regulation (FAR) Subpart

42.5. The post award conference will also be utilized to ensure contractor understands all HSPD-12 requirements. The KO, COR (and other government personal) will hold a quarterly progress meet with the Contractor to review the Contractor's performance. At these meetings the KO and COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve out-standing issues. These meetings shall be at no additional cost to the Government.

2.19.2 Contracting Officer Representative (COR). The COR will be identified by sepa-rate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following func-tions: Assures that the Contractor performs the technical requirements of the contract;

performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies, and provides site entry of Contractor person-nel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

2.19.3 Key Personnel. Key personnel shall not be added to or removed from the con-tract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) workdays of the proposed change. If, for any reason, any of the key personnel be-comes, or is expected to become, unavailable for work under this contract for a continu-ous period exceeding 30 workdays the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original em-ployee. The Contractor shall ensure all key personnel terminated or released from em-ployment under this contract are replaced within ten (10) workdays of the termination.

2.19.4 The following are considered key personnel by the Government. The Program Manager (PM), Alternate Program Manager (APM), Journeyman Electrician, Journey-man Plumber, Quality Control Manager, Corporate Safety Manager, Fire Protection Manager, and Customer Service Representative are considered key personnel by the Government. The Contractor shall provide a PM who shall be responsible for the perfor-mance of the work under this contract. The name of this person, and an APM, who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 8:00 AM to 4:00 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons

2.20 Qualifications for all Key Personnel.

2.20.1 Program Manager. The PM shall meet or exceed the following minimum qualifi-cations: The Program Manager must have a minimum of 10-years’ experience of con-struction trades maintenance and repair as well as specialized experience in supervis-ing a team of plumbers, electricians, carpenters; and oversee subcontractor work, such as, pest control, gas logs/fireplace, and floor cleaning, and/or trades personnel similar to those required in the performance of Family Housing maintenance and repair services listed in this PWS. The APM shall meet or exceed the same qualifications as the PM.

2.20.2 Journeyman Electrician. The Journeyman Electrician must have a minimum of five (5) years’ experience maintaining and repairing building electrical systems. The Journeyman Electrician must have the following minimum qualifications: The Journey-man Electrician must have a valid License issued by the MD, VA, or DC Board of Elec-trical Contractors. An electrical license from another state may be acceptable if it quali-fies under Virginia’s reciprocity process. Must be able to plan, layout and complete in-stallation, modification and repair of various electrical systems, circuits, equipment, and controls. Must be skilled in the use of electrical testing equipment such as voltmeter, ammeter, wattmeter, and ohmmeter.

2.20.3 General Carpenter. A General Carpenter is a professional who constructs, reno-vates and repairs structures made of wood, steel, concrete and other materials in the residential, commercial and industrial construction sectors and in related industries.

They provide the foundation for concrete, exteriors, roofs, infrastructure, and scaffolding while also crafting fine trim and finish work. They work with a variety of materials in every kind of structure and are responsible for bringing blueprints to life.

2.20.4 Journeyman Plumber. The Journeyman Plumber must have a minimum of five

(5) years’ experience maintaining and repairing building plumbing systems. The Jour-neyman Plumber must have the following minimum qualifications: a valid MD, VA, or DC State Plumbing License, issued by the MD, VA, or DC State Board of Examiners of Plumbing, Heating, and Fire Sprinkler Contractors. Be able to interpret and apply build-ing plans, blueprints, schematics, and blueprints; use shop mathematics and be skilled in the use of required plumbing tools and equipment such as tapes, rules, hacksaws, drain augers, pipe threads, plumb bobs, and pipe wrenches.

2.20.5 Customer Service Representative (Help Desk). The Customer Service Repre-sentative must have a minimum of five (5) years’ experience in customer service in a high stress environment.