Addendum No. 1 - 1019.pdf

Addendum No. 1 FSG-RFP-24/25-1019 – Aircraft Maintenance Services

Division of the Florida State Guard 2601 South Blair Stone Rd

Tallahassee, FL 32301

ADDENDUM NO. 1 TO THE FOLLOWING REQUEST FOR PROPOSAL (RFP):

AIRCRAFT MAINTENANCE SERVICES

SOLICITATION NO.: FSG-RFP-24/25-1019

Date:

To:

From:

June 5, 2025

Prospective Respondents to RFP No. FSG-RFP-24/25-1019

Department of Military Affairs, Florida State Guard (FSG) Purchasing

Subject: Addition of Customer Service Capabilities Form Addendum

The Department hereby amends RFP No. FSG-RFP-24/25-1019 and its amendments as within this addendum. For this solicitation, changes and additions are highlighted, and a strikethrough represents a deletion.

RFP No. FSG-RFP-24/25-1019 hereby amends as follows:

Attachments:

Attachment A - Statement of Work/Specifications Attachment B - Vendor References Attachment C - Certification of Drug Free Workplace Attachment D - Fixed Wing Price Sheet Attachment E - Rotary Wing Price Sheet Attachment F - Minimum Qualifications Statement Attachment G - Vendor Certifications Attachment H - Vendor Checklist Attachment H - Customer Service Capabilities Form Attachment I - Vendor Checklist

REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK

ATTACHMENT H

ATTACHMENT I

VENDOR CHECKLIST

For your convenience, we offer the following checklist of forms and attachments that must be returned completed and signed by the Reply/Proposal deadline. This checklist does not relieve the respondent of the responsibility of ensuring that all requirements of this Reply are included with their Reply submittal.

1. Attachment A - Statement of Work/Specifications

2. Attachment B - Vendor References

3. Attachment C - Certification of Drug Free Workplace

4. Attachment D - Fixed Wing Price Sheet

5. Attachment E - Rotary Wing Price Sheet

6. Attachment F - Minimum Qualifications Statement

7. Attachment G - Vendor Certifications

8. Attachment H - Vendor Checklist

8. Attachment H - Customer Service Capabilities Form

9. Attachment I - Vendor Checklist

ATTACHMENT H

CUSTOMER SERVICE CAPABILITES FORM

Please provide detailed answers to all the questions below:

1) FSG aircraft are overseen by the FSG Chief Pilot and unit personnel. What are your procedures for coordinating required and recommended maintenance actions with customer personnel, including approvals, change requests, and return-to-service communications?

1) FSG personnel may need to physically inspect, observe, or participate in maintenance activities. What are your company’s policies and procedures regarding customer onsite access to aircraft and maintenance facilities during scheduled and unscheduled maintenance?

2) Describe your willingness and capacity to provide technical assistance or expertise (e.g., diagnosis, component research, airworthiness questions) to FSG personnel during both active maintenance and planning periods.

3) What is your company’s normal hours of operation? What level of technical and maintenance support (staffing, phone, or physical presence) can you provide outside regular hours, especially in emergency or mission-critical situations?

4) What are your staffing qualifications, safety procedures, and operational protocols for performing aircraft engine run-ups, ground turns, or post-maintenance checks?

5) Describe your ability and process to support offsite maintenance (e.g., field repairs, mobile maintenance teams). Include typical response times, equipment transported, and coordination required for remote support.

6) How does your company handle AOG situations? Describe your procedures for prioritization, technician dispatch, and communication with the customer during time-sensitive or operationally critical grounding events.

7) What digital maintenance tracking systems or customer portal tools do you use? How can

FSG access service records, view live status updates, and obtain historical maintenance data?.

8) Describe your parts sourcing network, stocking practices, and how you manage procurement and lead times for high-failure-rate or long-lead-time components. Include any in-house stocking strategies that support readiness..

END OF ADDENDUM NO. 1