Addenda 01 - Product Description.pdf

PRODUCT DESCRIPTION

Naval Special Warfare Command

Mitchell Manual Contract Renewal

1. BACKGROUND

Naval Special Warfare owns, operates, and maintains a global fleet of 1,600 commercial vehicles. Maintenance work is completed in maintenance shops located in Hawaii, Bahrain, Guam, California, Virginia, Arkansas, Nevada, and Mississippi.

Vehicles range in age from current manufacturing year to the 1990’s. NSW has been using web-based access to commercial vehicle maintenance and repair information for five years now and had excellent success obtaining necessary information to maintain equipment in a high state of readiness. Information needed includes updated maintenance data, diagnostic and troubleshooting guides, recall notices and Web based maintenance procedures for both automotive and heavy truck vehicles of all manufacturing years. Web access is used at each mechanic shop to determine how to perform specific tasks and identify the parts needed. Having the proper service and repair information is vital to safe vehicle operations.

Original Equipment Manufacturers (OEM) have replaced their paperback service and repair manuals with compact disks and DVD’s. These annual electronic service files cost between $450.00 and $900.00 per vehicle type multiplied by the number of locations. NSW would require more than 75 digital manuals each year to update the technical library at various locations.

Utilizing a web-based system eliminates the need to store manuals, update data files and ensures the latest technical information is available to conduct trouble shooting points learned in the field by model and year. Mobile technicians can access the information through a phone if required when working in the field. By utilizing a web based automotive service and repair website there is no software to install; can be accessed from any computer or tablet with internet access and has no infrastructure costs.

2. OBJECTIVE

2.1. Purchase password enabled access to web-based repair and maintenance information, simplify data access, reduce file management complexity, eliminate data storage, and ensure timely information updates.

3. DESCRIPTION OF REQUIREMENT

3.1. Product Name: MITCHELL REPAIR INFORMATION COMPANY, LLC

3.2. Description and Capabilities: Web based information portal to retrieve maintenance, repair, parts and troubleshooting information for commercial light and heavy-duty vehicles.

3.3. Specifications/Salient Characteristics: Company will provide a password for NSW personnel to access the website from multiple geographical locations.

3.4. Quantity: Nine each ProDemand and TruckSeries (TruckWorks) web site access at following NSW operating locations. Under option provision, the Government shall have the ability to extend performance past the initial one year period of performance, not to exceed a total period of five years, and to add additional quantities (if required).:

- Pearl City, HI

- San Diego / Niland, CA

- Virginia Beach, VA

- Stennis Space Center, MS

- Santa Rita, Guam

- Manama, Bahrain

- Fort Chaffee, AR

- Fallon, NV

- Poca, WV

3.5. Period of Performance: Base period of performance of one year, with four, one year option periods.

4. DELIVERY INFORMATION

4.1. Required delivery date: Upon Contract Award

4.2. Delivery and Technical POC Name: Christopher Hanks, (757) 763-2472, Email: christopher.hanks@socom.mil

4.3. Delivery address: 1355 Helicopter Rd. Virginia Beach, VA. 23459-2732

4.4. Special instructions: Base year POP is 1 June 2021 – 31 May 2026 with four option years.

5. QUALITY ASSURANCE

5.1. The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms to include proper delivery of quantity and type of goods. The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

mailto:christopher.hanks@socom.mil