Academic Advisor Test Admin PWS.pdf

PERFORMANCE WORK STATEMENT FOR OFF-DUTY EDUCATION PROGRAM SUPPORT SERVICES – 26

January 2024—Aviano AB, Italy 31 FSS/FSDE

1. DESCRIPTION OF SERVICES:

1.1. NONPERSONAL SERVICES. The contractor shall furnish all personnel equipment, facili�es, transporta�on and supplies except as specified in sec�on 3 of this document, as Government provided equipment, to provide U.S. Air Force voluntary off-duty educa�on program support for the Aviano Military community and dependents as stated in this Performance Work Statement.

1.2. General Academic Advisor (GAA)

1.2.1. GAA provides academic advisement, informa�on, and guidance plus prepara�on of documents associated with the services provided and administra�ve du�es as assigned as detailed in this PWS.

Tes�ng Specialist administers Air Force and commercial tests to include military, civilian, academic ins�tu�on distance learning tes�ng, and all other as needed.

1.2.2 All tasks shall be accomplished in accordance with Air Force Instruc�ons and DoD regula�ons and all other per�nent Air Force, and local command policies and publica�ons. Contractor must read AFI, Educa�on Services Program, OTS and Airman Commissioning Programs and become thoroughly familiar with the CCAF Handbook and Counselors Guide, as well as all on base schools and degree programs, preferably prior to but no later than the first week of employment. The AFIs will be made available upon request (available through on-line reference material). The handbook, guide and school catalogs are available in the ETS. The AFIs may be reviewed at htp://www.e-publishing.af.mil/

1.3 Detailed Descrip�on Of Service Educa�on Level Updates

1.3.1 Enlisted members Official transcript is required to update educa�on level in AFAEMS as well as MilPDS. Date Obtained, Degree Level, Method Obtained, Degree Specialty and Ins�tu�on codes will be updated in both systems by the AF Counselors.

Counselors.

1.3.2 Officers: Provide instruc�ons on how to contact AFIT to members.

1.3.3 Counseling Notes: Any�me an ac�on is taken concerning a member's record, a detailed counseling note will be placed in notes sec�on of AFAEMS record.

1.4 Community College of the Air Force (CCAF) Advising

1.4.1 Maintain working knowledge of all CCAF ac�ve catalogs available at CCAF's web site.

1.4.2 Maintain working knowledge of Advisors' Handbook available on CCAF's non-public web site.

1.4.3 Advise members of degree status using Web Progress Report (PR) available on AFAEMS.

1.4.4 Advise members of needed requirements and methods for fulfilling to include college courses and acceptable examina�ons.

1.4.5 Annotate Counseling Note sec�on of AFAEMS a�er each advising session.

1.4.6 Submit CCAF Ac�on Requests (968) via AFAEMS to update basic credit applica�ons or nominate member for degree comple�on.

1.4.7 Schedule appointments with for members with numerous CCAF related ques�ons.

1.4.8 Assist with prepara�ons and implementa�on of gradua�on event.

1.4.9 Advise members on process to order CCAF transcript via AFAEMS or mail request.

1.4.10 Advise members on process to have civilian college transcripts sent to CCAF.

1.4.11 Two �mes a year run the advance standing list on CCAF Website and contact each student by e-mail.

1.5 Marke�ng

1.5.1 Ensure marke�ng displays in ETS recep�on area remain fully stocked with current, per�nent informa�on and front office marke�ng screen is updated regularly.

1.5.2 Provide consolidated schedules for on base colleges' and universi�es' undergraduate and graduate courses for Terms I-V

1.5.2.1 Class schedules for on base universi�es will be consolidated and published one month prior to term registra�on dates.

1.5.2.2 Class schedules will be reviewed with ETS Chief and school representa�ves for accuracy prior to publica�on each term.

1.5.3 Update flyers and contacts for local scholarship informa�on on Shared Network Drive and in marke�ng displays

1.5.3.1 Ensure points of contact and deadlines on local scholarship applica�ons to include, but not be limited to, Aviano Officer's and Civilian Spouse's Club (AOCSC), Aviano Community Enlisted Spouses (ACES), Aviano Top Three Associa�on, Dolomi� Chapter of the NCOA, Chief's Group, and Air Force Sergeants Associa�on are accurate.

1.5.4 Edit and publish bi-monthly newsleter to be published six �mes per year following Feb/March, April/May, June/July, Aug/Sep, Oct/Nov, Dec/Jan edi�on schedule

1.5.4.1 Solicit ar�cles from ETS staff to include on base colleges/universi�es with a submission deadline of the 10th of the month prior to publica�on (i.e. 10 Jan for the Feb/March edi�on).

1.5.4.2 Write addi�onal ar�cles to be published for each addi�on of the newsleter.

1.5.4.3 Create newsleter product. Sample atached.

1.5.4.4 Provide newsleter dra� to ETS Chief for review and approval by the 15th of the month prior to publica�on (i.e. 15 Jan for the Feb/March edi�on).

1.5.4.5 Complete correc�ons as required by the ETS Chief.

1.5.4.6. Publish newsleter with following issues: Feb/March, April/May, June/July, Aug/Sep, Oct/Nov, Dec/Jan.

1.5.4.7. Any tests that are not administered by the Na�onal Test Center (NTC).

1.5.5 Present educa�on informa�on at weekly Right Start informa�on fair

1.5.5.1 In the absence of ESS, atend Airman and Family Readiness Center (AFRC) weekly Right Start informa�on fair for base newcomers and present educa�on center informa�on, conduct

Ini�al Tui�on Assistance Briefing, Informed Decision, Airman Leadership School (ALS) and other unit briefings.

1.5.5.2 Will be a test administrator once per week, administering all approved examina�ons which are not administered by the NATIONAL TEST CENTER. Tests will be administered in accordance with instruc�ons provided in the tes�ng handbooks, test examiner guides and TCO/ATCO instruc�ons to ensure no possibility of test compromise.

1.5.6 Administra�ve Du�es

1.5.6.1 Program for Spouses

15.6.1.1 Inform Spouses of different op�ons available to them such as MyCAA, FAFSA, GI BILL, Scholarships, Grants, Federal Loans and Local Scholarships.

1.5.7 Graduate Record Examina�on (GRE)/Graduate Management Assessment Test (GMAT)

1.5.7.1 Brief members on process for taking GRE/GMAT examina�ons at off base site.

1.5.8 Ability to succinctly take notes at ETS staff mee�ngs.

1.5.9 Emails/Telephone Calls/Walk In Customers

1.5.10.1 Answer all incoming telephone calls in professional manner providing required assistance.

1.5.10.2 Service all walk in customers in professional manner providing required assistance

Manage emails to ETS generic address (31fss.fsde.edcenterstaff@us.af.mil); Check ETS Outlook in Box hourly and take appropriate ac�on on all emails.

1.6 Miscellaneous

1.6.1 To perform necessary func�ons access to Base Installa�on, Base Intranet, commercial Internet, AFAEMS, AF Portal, Virtual MPF, MilPDS, and CDSAR is required.

1.6.2 To perform necessary func�ons, provider must be English speaking.

1.6.3 Working knowledge of Microso� Word, Outlook, Excel, Access, Publisher, PowerPoint is required.

1.6.4 Ability to operate copier machine, label maker, scanner, shredder, Digital Wall Displays, and printers is required.

1.6.5 To perform necessary func�ons, ability to access Aviano Air Base is required.

1.6.6 To perform necessary func�ons, ability to obtain Common Access Card (CAC) is required.

1.6.7 Ability to transport services to needed areas; Right Start/FTAC Briefings, Educa�on Fairs and CCAF Gradua�ons and other unit briefings.

1.7 WORK HOURS/DAYS: Services will be performed during normal hour of opera�on (see paragraph

4.1 of the PWS), Monday through Friday, throughout the year except for U.S. Federal Holidays and family days.

1.8 QUALIFICATIONS: The minimum qualifica�on for this posi�on a bachelor degree from an accredited college or university. Bachelor degree experience in the educa�on field preferred. Bachelor degree and/or 15-30 semester hours in counseling; secondary educa�on in a related discipline is preferred. Excellent customer service skills and verbal communica�on skills are essen�al. Appropriate related professional work or volunteer experience of at least 1 year is desirable. Knowledge of/experience with AF terminology, office procedures, and educa�on programs plus familiarity/facility with Microso� Word, PowerPoint, Excel and Access is desirable.

2 SERVICE SUMMARY (SS)

General Academic Advisor (GAA)

Performance Objec�ves PWS Para. Performance Threshold

Class schedules for on base universi�es will be consolidated and published one month prior to term registra�on dates 1.5.4.1 Class schedules for on base universi�es will be consolidated and published one month prior to term registra�on dates 90% of the �me.

Zero test losses or compromises. 1.5.4.7 100% of the �me. There is to be no test loss or test compromise.

3 GOVERNMENT PROVIDED ITEMS

3.1. The government will provide all communica�on (to include computer worksta�on with internet access) and office supplies to complete this contract.

3.2. The government will provide keys to access any facility required to accomplish the task set forth by this

Contract. All required access keys will be accounted for and returned in the same condi�on presented.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION, Except Federal Holidays

4.1.1. The opera�onal hours of the Aviano ETS are Monday through Friday 0730-1630, closed on federal holidays.

4.2.1 Federal Holidays:

4.2.1.1 New Year's Day Jan 01

4.2.1.2 Mar�n Luther King's Day 3rd Monday in Jan.

4.2.1.3 President's Day 3rd Monday in Feb.

4.2.1.4 Memorial Day Last Monday in May.

4.2.1.5 Independence Day July 04

4.2.1.6 Labor Day First Monday in Sept.

4.2.1.7 Columbus Day 2nd Monday in Oct.

4.2.1.8 Veterans Day Nov 11

4.2.1.9 Thanksgiving Day 4th Thursday in Nov.

4.2.1.10 Christmas Day Dec 25 4.3

4.3 SECURITY REQUIREMENTS

4.3.1 For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, DoD Freedom of Informa�on Act (FOIA) Program, requirements. This regula�on sets policy and procedures for the disclosure of records to the public and for marking, handling, transmi�ng, and safeguarding FOUO material.

4.3.2 Repor�ng Requirements. Contractor personnel shall report to an appropriate authority any informa�on or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel or resources.

4.3.3 Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facili�es, equipment, and materials shall be secured.

4.3.4 Key Control. (IF APPLICABLE) The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

4.3.4.1 The contractor shall immediately report to the ETS Chief any occurrences of lost or duplicated keys.

4.3.4.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon writen direc�on of the contrac�ng officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its op�on, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the contractor.

4.3.4.3 The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor's employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.3.5 Lock Combina�ons. (IF APPLICABLE) The contractor shall control access to all government provided lock combina�ons to preclude unauthorized entry. The contractor is not authorized to record lock combina�ons without writen approval by the ETS Chief. Records with writen combina�ons to authorized secure storage containers, secure storage rooms, or cer�fied vaults, shall be marked and safeguarded.

4.3.6 BASE NETWORK ACCESS: Access to military base network and e-mail accounts may be necessary in the performance of du�es. If required, the government shall ini�ate the necessary security clearance paperwork and assume the cost of the background clearance check.

4.3.7 The contractor shall ensure the following pass and iden�fica�on items required for contract performance are obtained for employees and non -government owned vehicles.

a. DD Form 1172, applica�on for Uniformed Services Iden�fica�on Card, if applicable

b. AETC Form 58, Civilian Iden�fica�on Card, If applicable

4.4 EMPLOYEE PLACEMENT

4.4.1 The contractor has 30 Day to fill the posi�on with a qualified individual upon ini�al receipt of task order.

4.4.2 If a posi�on becomes vacant due to either a known or unknown reason (i.e. employee resigns) contractor has 7 day to fill the vacant posi�on with a qualified individual.

4.5 DoD CONTRACTOR PERSONNEL OFFICE NOTIFICATION: There are two categories of employees of DoD contractor employees in Italy: (1) those who are accredited as Technical Representa�ves and, (2) those who are employed under locally prevailing condi�ons of employment and are not considered Technical Representa�ves:

4.5.1 TECHNICAL REPRESENTATIVES: TRs require a mission visa and soggiorno permit (permesso di soggiorno, or or soggiorno). They are exempt from Italian income taxa�on, labor legisla�on and social contribu�ons. The following persons will not acquire TR status: a person who is an Italian na�onal, a person ordinarily resident in the Republic of Italy, a na�onal of any state (country) not party to the North Atlan�c Treaty, or a stateless person.

4.5.2 NON-TECHNICAL REPRESENTATIVES: Persons determined not to meet the eligibility criteria of TRs as defined in paragraph 4.5.1 requires Italian working visas. In addi�on, they are employed under local prevailing condi�ons of employment and are subject to Italian income taxa�on, labor legisla�on, and social contribu�ons; and they are not eligible for individual and family ILS outlined in paragraph 3.22.

4.5.3 ***Family members of "members of the force" (i.e., ac�ve duty military) and family members of civilian component members are authorized to be employed on USF installa�ons without modifica�on of their passports, visas, and soggiorno permits that otherwise reflect a family member status. Upon the sponsor's departure from Italy, such employment terminates. ***

4.5.4 This requirement presumes the u�liza�on of technical representa�ve personnel to be employed by the contractor. United States authori�es and Italian authori�es are involved in the accredita�on of contractor employees who are intended to fill such contract posi�ons. To be eligible for technical representa�ve status under DOCPER, experience. To expedite accredita�on, the contractor agrees to promptly complete in accurate detail and return to the Contrac�ng Officer or Contrac�ng Officer's Representa�ve informa�on on the contract and contract posi�ons for which technical representa�ve accredita�on is requested, and the individual informa�on on each employee designated to fill a technical representa�ve posi�on. Posi�ons accredited as technical representa�ves will be documented by an individual leter of accredita�on.

4.5.5 Contractor shall promptly no�fy the Contrac�ng Officer or Contrac�ng Officer's Representa�ve if a technical representa�ve employee once accredited as a technical representa�ve is no longer performing du�es requiring accredita�on.

4.5.6 The contractor shall require all employees accredited as technical representa�ve personnel to apply for missioner visas prior to travel to Italy. Contractors may not send personnel that have not received Italian missioner visas to fill technical representa�ve posi�ons. The Government shall not be responsible for the costs incurred by the contractor who sends personnel without visas or who are otherwise ineligible for entry and presence in Italy

5. GLOSSARY OF TERMS: Commonly used military and educa�on-related acronyms, abbrevia�ons and defini�ons with which contractor must be familiar:

ACSC Air Command and Staff College (required PME for AF Majors)

ACT Undergraduate Entrance Exam

AD Ac�ve Duty

AECP Airman Enlisted Commissioning Program

AFA Air Force Academy

AFAEMS Air Force Automated Educa�on Management System

AFIT Air Force Ins�tute of Technology

AFROTC Air Force Reserve Officer Training Corps

ALS Airmen Leadership School

ATCO Alternate Test Control Officer

AU Air University

AWC Air War College (Required PME for AF Lt Colonels)

BTES Base Training and Educa�on Services

CCAF Community College of the Air Force

CLEP College Level Examina�on Program (Test for Credit)

Course 14 SNCOA by computer assisted distance learning program

Course 15 NCOA by computer assisted distance learning program

CTC Central Texas College

D&B# Dunn and Bradstreet Number

DANTES Defense Ac�vity for Non-Tradi�onal Educa�on Support

DE Distance Educa�on

DL Distance Learning

DSST DANTES Subject Standardized Test (Test for Credit)

ERAU Embry Riddle Aeronau�cal University

ESC Educa�on Services Center

ESS Educa�on Services Specialist

ET Educa�on Technician

FTAC First Term Airman Center

GAA General Academic Advisor

GED Test of General Educa�on Development

GMAT Graduate Management Admissions Test (specialized graduate entrance exam)

GRE Graduate Record Exam (only subject tests can be given on base

LEAD Leaders Encouraging Airman Development (for USAFA or AFA Prep School

MAJCOM Major Command (major divisions within the Air Force)

ACC Air Combat Command (HQ at Langley AFB, VA)

AETC Air Educa�on and Training Command (HQ at Randolph AFB, TX)

AFMC Air Force Material Command

AFRC Air Force Reserve Command

AFSOC Air Force Special Opera�ons Command

AFSPC Air Force Space Command (HQ at Peterson AFB, CO)

AMC Air Mobility Command

ANG Army Na�onal Guard

PACAF Pacific Air Forces (HQ at Hickam AFB, HA)

USAFE United States Air Forces Europe (HQ at Ramstein AB, GE)

MAT Miller Analogies Test (graduate entrance exam)

MGIB Montgomery GI Bill (most AF PERSONNEL )

NCOA Non Commissioned Officers Academy

NPSC Non Personal Services Contract

OTS Officers Training School

OU University of Oklahoma

PCA Permanent Change of Assignment (remaining same base)

PCS Permanent Change of Sta�on (leaving current base)

PME Professional Military Educa�on

POC-ERP Professional Officer Course Early Release Program

PRAXIS Na�onal Teacher Cer�fica�on Exam

QH Quarter hours

SAT Scholas�c Ap�tude Test (undergraduate entrance Exam)

SH Semester hour

SII Strong Interest Inventory

SNCOA Senior Noncommissioned Officers Academy

SOAR Scholarships for Outstanding Airmen to ROTC

SOS Squadron Officers School (required PME for AF Captains)

SOW Statement of Work (posi�on descrip�on and responsibili�es)

TA Cap Annual per person limit of set by Congress for Ac�ve Duty AF

TA Tui�on Assistance (military)

TCO Test Control Officer

TDY Temporary Duty (involves official orders sending the person elsewhere)

TE Test Examiner

UMUC University of Maryland University College (on-base program)

USAFA United States Air Force Academy

VA Veterans Administra�on

VEAP Veterans Educa�onal Assistance Program (no longer open to new depositors)

6. CONTRACTOR FULL-TIME EQUIVALENT REPORTING.

The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for performing custodial service at Aviano Air Base via a secure data collec�on site. The Contractor is required to completely fill in all required data fields at htp://www.ecmra.mil. Repor�ng inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any �me during the FY, all data shall be reported no later than 31 October each calendar year.

Contractors may direct ques�ons to the CMRA help desk. Contractor must register on:

htp://www.ecmra.mil

USES AND SAFEGUARDING OF INFORMATION: Informa�on from the CMRA secure web-site is considered proprietary in nature when the contract number and contractor's iden�ty are associated with the direct labor hours and direct labor dollars. At no �me will any data be released to the public with the contractor's name and contract number associated with the data.

USER MANUALS: Data for Air Force service requirements must be input at the Air Force CMRA link.

However, user manuals for government personnel and contractors are available at the Army CMRA link at htp://www.ecmra.mil.

Requirements

OFF-DUTY EDUCATION PROGRAM SUPPORT SERVICES

Subject to Clauses 52.217-8 and 52.217-9 Non Personal Services

Contractor shall furnish all personnel, equipment, facili�es, transporta�on and supplies to provide

U.S. Air Force voluntary off-duty educa�on program support for the Aviano Military community and dependents; as stated in accordance with the document listed in the herein atachments en�tled:

Performance Work Statement for Off-Duty Educa�on Program Support Services, Aviano AB, Italy. Dated

26 Jan 2024.