A3_PWS_Custodial Service.docx

Performance Work Statement Custodial Services at United States Army Garrison (USAG) Humphreys and Suwon AB Solicitation W91QVN-24-R-0005/Contract W91QVN-24-D-xxxx

1. Introduction. This is a non-personal services contract to provide custodial services at USAG Humphreys and Suwon AB, Korea. The Government will not exercise any supervision or control over the contract service providers. The contractor shall perform to the standards specified in the Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The work and frequency are defined in the Work Schedules (Technical Exhibit 1). These works include, but are not limited to, the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls; and cleaning upholstered furniture. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal service necessary as defined in this PWS.

Background . United States Army Garrison (USAG) Humphreys is in Pyeongtaek city, Gyeonggi Province, Korea, and consists of approximately 3,370 acres and 954 buildings and 6 Buildings and 20,115 square feet for Suwon AB to be cleaned all buildings listed in Building List (Technical Exhibit 2). The Contractor shall perform to the terms and conditions of this contract to complete custodial services provided. This will be an ongoing service that will be provided regularly throughout the period of performance.

Objectives . The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, and local laws, regulations, and directives to include, but not limited to, the publications in paragraph 7, Related Documents.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill Custodial service and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Dust Suppression. The Contractor shall perform dust suppression.

2.0 Requirements.

2.1 Description of Services. The three (3) levels of custodial service for all installation level support facilities include the following:

a. Enhanced Service (Schedule A)

b. Standard Service (Schedule B)

c. Basic Service (Schedule C)

Childcare and youth services facilities shall receive Enhanced Service (Schedule A). Fitness centers shall receive Standard Service (Schedule B). For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service. The offices, classrooms, and latrines located within warehouses shall receive Basic Service. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, standards, instructions, and commercial practices in Korea.

(See the attachments TE 1, 2, 3, 4 and 5)

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP).

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Building List (Technical Exhibit 2).

2.1.3.2 Hours of Operation. The Contractor shall for conduct business, between the hours of 0730 to 1630, Monday through Friday in most of the facilities. Note: In some of the facilities, the Contractor shall be required to work Saturday and/or Sundays or both and some or all Federal and Korean holidays. Refer to Work Schedules (Technical Exhibit 1). The Contractor is not responsible for conducting business when Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor is responsible for conducting business, between the hours of operations for Commissary (Bldg. P-5725) as follows:

2.1.4 Holidays

ROK legal holidays are as follows:

01 and 02 January (New Year) Lunar New Year (31 December, 1 and 2 January on the Lunar Calendar) 01 March (Independence Movement Day) 01 May (Labor Day) 05 May (Children’s Day) Buddha’s Birthday (8 April on the Lunar Calendar) 06 June (Memorial Day) 15 August (Liberation Day) Chu-Suk (14, 15 and 16 August on the Lunar Calendar) 03 October (National Foundation Day) 09 October (Hangul Day) 25 December (Christmas Day)

2.1.4.1 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day that is satisfactory between the COR or the appropriate DPW representative.

2.1.4.2 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the COR if inclement weather suspends operations within 2 hours. The Contractor shall resume operations with COR approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The COR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Contract Manager and the COR. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the COR within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Subcontract Management. If the Contractor subcontracts all or part of the work to be executed within this contract, the Contractor (Prime) has total responsibility of subcontractor’s performance, and the U.S. Government will not supervise subcontractor. The contract is with the prime Contractor and the U.S. Government and will be administered and executed as such.

2.1.10 Contractor Qualification:

2.1.10.1 Key Personnel. The follow personnel are considered key personnel by the Government. The contractor shall notify any changes in writing to the KO and COR before the changes in personnel become effective. Upon notification of a vacancy of Key Personnel, the contractor has up to 15 calendar days to fill the position with an individual that meets or exceeds the requirements for that key position and the qualifications of the person they are replacing. In interim (while a back-fill is being sourced). The Contractor shall notify the KO and COR and obtain the Government concurrence for the replacement of key position. Qualifications for all key personnel are listed below:

2.1.10.1.1. Contract Manager (CM). The Contractor shall provide a Contract Manager who is responsible for the performance of the work. The Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. During normal duty hours, the CM shall respond within one (1) hour from the time notified by the COR to meet on the installation at the location specified by the COR. After duty hours and weekends, the CM shall respond within two (2) hours from the time notified by the COR to meet on the installation at the location specified by the COR.

The Contract Manager shall have two (2) years of experience as a CM in performing custodial service, the CM shall be able to understand, speak, read, and write the English language. The CM shall have a current and valid Annual hygiene Training Certificate issued by Korean Facility Hygiene Management Association.

2.1.10.1. 2 Quality Control Manager (QCM): The QCM shall have at least two (2) years of experience as a QCM in performing custodial service. The QCM shall have an adequate knowledge of the proper procedure for using chemicals, safety procedures, tools, and equipment necessary to complete assigned tasks. The QCM shall have a current and valid Annual hygiene Training Certificate issued by Korean Facility Hygiene Management Association.

2.1.10.2 CAC requirement: N/A

2.1.10.3 Reserved

2.1.10.4 Reserved

2.1.10.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.10.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.10.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.10.8 Organizational Conflict of Interest (OCI). N/A

2.1.10.9 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor and/or subcontractor personnel.

2.2 Work Management.: N/A

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance Orders (PMO). N/A

2.2.2.3 Operations Work Orders (OWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.4 Historic Property or Archaeological Site. N/A

2.5 Special Requirements

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration

. The Contractor shall submit required documents to register Contractor-owned or operated vehicles and trailers operating on the installation for COR review and sponsor’s approval after Phase-in starting (1 May 24).

(* Key Person: 7 May 24, 40%: 31 May 24, 100%: 30 Jun. 24)

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. Contractor employees shall not allow any individuals entry into the facilities before or after operational hours.

2.5.2 Security Training.

2.5.2.1 iWatch Training. The Contractor shall brief the local iWatch program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within fourteen (15) calendar days from contractor employees hiring date and The contractor shall submit training completion report for each affected contractor employee and subcontractor employee to the COR or to the KO.(31 July 24).

2.5.2.2 AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within fourteen (15) calendar days from contractor employees hiring date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO. (31 July 24)

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO and COR for review and acceptance within one month after one month site survey from Contract Phase-in starting date (01 May. 2024). Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.3.4 The following require immediate accident notification and written accident report.

2.5.3.5 The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the COR/Alternate Contracting Officer’s Representative (ACOR)/ Quality Assurance Representative (QAR) and shall notify the COR of the corrective action to be taken.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed, as appropriate in South Korea, in the specific areas required by the South Korean National, Provincial, Municipal, or local governmental organizations. The Contractor shall ensure employees are certified or licensed in the appropriate areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement: N/A

2.5.5.2 Reserved

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the COR for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans

2.5.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the COR for approval.

2.5.6.2 Mobilization Contingency Plan: N/A

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan to the COR within thirty (30) days of contract award.

2.5.6.4 Dispute Contingency Plan: N/A

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the COR for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support: N/A

2.6.1 Project Support: N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out).

3.2.1. Phase-In. This requirement includes three (3) months phase-in period from 01 May 2024 through 31 Jul 2024. The Contractor shall meet all requirements IAW the phase-in schedule and shall meet periodically with the COR to assess progress. The Contractor shall perform contract requirements the first day of contract full performance. Prior to the start of performance, the Contractor shall submit to the COR, in writing, a list of all employees who will perform under this contract. The list shall include the full name of each employee and his/her position. In the event the incumbent is awarded the contract, phase in cost will not be allowed. During this time, the Contractor's management personnel will be permitted to observe any on-going operations, as coordinated by the COR. During the phase-in period, the Contractor shall, at a minimum, accomplish the following tasks during the phase-in period.

- Prepare for assumption on first date of full performance; assume full responsibility for all areas of operation.

- Ensure that phase-in operations do not interfere with Government performance of essential services.

- Mobilize, train, orient and in-process (vehicle registration, identification cards, licensing) the work force.

- Develop a recruitment plan that provides for “full” manning level by the first date of full performance. The new Contractor shall be 100% staffed for the first full day of contract performance.

- Identify all personnel during phase-in, by position, functional area labor category, and certifications and be prepared for full performance at completion of phase-in.

- Attend the pre-performance orientation briefings and on-site tour of facilities.

- Provide all contract-required plans to the COR for review and comment on acceptability prior to the end of the Phase-In period.

3.2.2 PHASE OUT. The Contractor shall participate in the phase out transition conference and follow-on meetings to provide all documentation generated during this contract to the new Contractor. The Contractor may conduct joint site survey with the COR and the new Contractor. The schedule of conference, meeting and site survey will be determined through coordination between the COR and the Contractor.

3.2.2.1 The Contractor shall turn in pass/ID cards, keys, badges, and all items provided by Government.

PRS #1.

Hard Floors (Vinyl, Ceramic, Wood, Concrete, etc.)

PWS Para, 9.4

PRS #2.

Spray and Buff, PWS Para, 9.4.1

PRS #3.

Stripping/Scrub /Finishing PWS Para, 9.4.2

Per a Month

PRS #4.

Wet Mop PWS Para 9.4.5 After being mopped, the floor, all types shall have a uniform clean appearance without streaks, swirl marks, detergent residue or any evidence of soil, stains, film debris or standing water. No mop strands shall remain in the area. Floors will be slip resistant. Surfaces, baseboards, and corners shall be clean and dry.

PRS #5.

Vacuuming Carpeted Floors PWS Para, 9.5.4

PRS #6.

Carpet Cleaning and Shampooing PWS Para, 9.5.2

After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

1 Valid Defects Per a Month

PRS#7.

Spot Cleaning Carpets PWS Para, 9.5.3

PRS#8.

Stairways/ Elevators/ Handicap Lifts PWS Para, 9.7 The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance.

The Contractor shall disinfect elevator buttons and handrails, and stair handrails.

PRS #9.

Trash Removal, PWS Para, Para 9.8 All trash containers in serviced areas shall be emptied IAW Attachment 8 work schedule and sanitized with an approved sanitizer, new bags placed, and containers returned to their original location.

PRS #10.

Rest Rooms/ Toilet Area/ Locker Rooms, PWS Para, 9.9

PRS #11.

Drinking Fountain PWS Para, 9.10

PRS #12.

Dusting, Low Areas PWS Para, 9.11.1

PRS #13.

Dusting, High Area PWS Para, 9.11.2 Dust includes all surfaces above six (6) feet up to ten (10) feet above the floor surface. The Contractor shall dust visible surfaces to include cabinets, millwork, chair railing, window frames, window blinds, ceiling fans, light fixtures, vent covers, and other real property items identified that are specific to a building.

PRS #14.

Interior Glass PWS Para, 9.12 Clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic, or any other transparent material shall be treated as glass. Clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards and other interior glass.

1 Valid Defects Per a Month

PRS #15.

Exterior Glass PWS Para, 9.13 Clean exterior glass surfaces (windows surrounding entrances and exits of contracted buildings (but not windows located on exterior walls), doors, and transoms). Lucite, plastic, or any other transparent material shall receive the same service as glass. clean adjacent trim where spillage or smears occur during the glass cleaning operation.

1 Valid Defects Per a Month

4.1 Quality Assurance

. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP)

. Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO and COR within 60 calendar days after beginning date of Phase-in (1 May 24). The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. The Quality Control Plan shall include the following:

4.2.1. Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be always made available to the Government during the term of the contract.

4.2.2. Deficiency Prevention. An inspection form describing the method for identifying and preventing defects in the quality of service performed.

4.2.3. Inspection Record. The inspection record shall provide the following information:

Date, time, and location (building number) of the inspection.

Title and signature block for the person who performed the inspection. Ratings of acceptable or unacceptable for all work performance inspected.

Areas (room number, section, etc.) found to be deficient and corrective action taken. Total number of observations and defects.

Type of inspection (100%, random, periodic, etc.) Frequency (weekly, monthly, daily, etc.) of inspection.

5.0 Common Levels of Service (CLS)

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

6.0 Deliverables

A001 (PWS, para. 2.5.2.1) I Watch Training Report

A002 (PWS, para.2.5.2.2) AT Level I Training Within 15 days of contractor employees hiring date for this contract

(PWS, para.2.5.2.3.1) Safety Plan After one month site survey from Phase in start date

Changed: Five (5) Working days prior to implementation.

A004 (PWS, para. 2.5.5.3) Safety Data Sheets

A005 (PWS, Para 4.2) Quality Control Plan Within 60 Calendar days after beginning of Phase-In Period.

Changed: Five (5) Working days prior to implementation.

A006 (PWS, para. 2.1.3.1) Schedule Initial: Within fifteen

(20) calendar days from the Phase-In beginning

And

Revised: Within 10 days in advance

MS Excel

7.0 Related Documents.

7.1 Definitions and Acronyms

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

7.1.1.5 Child, Youth and School Services (CYS). Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS). CYS is used when referencing all programs.

7.1.1.6 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.7 Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

7.1.1.8 Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

7.1.1.9 Contract Discrepancy Report (CDR). A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

7.1.1.10 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.1.11 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.1.12 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.13 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.14 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.15 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.16 Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government- furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

7.1.1.17 Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

7.1.1.18 Hard Surface Floor Care. Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

7.1.1.19 Hazardous Material. Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition. It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).

7.1.1.20 Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

7.1.1.21 Lavatories, Latrines, or Bathrooms. Commodes, urinals, wash basins, bathtubs, shower stalls, sinks, and shower curtains.

7.1.1.22 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search,

b. Theft,

c.