A3. QASP (2026-2031).pdf

QUALITY ASSURANCE PLAN

FOR

LAUNDRY/DRY CLEANING SERVICES

Washington Army National Guard

1. PURPOSE

This QASP has been developed and will be implemented in accordance with, Performance- Based Services Contracts (PBSC) guidelines. This plan will be used by Contracting Officer Representative (COR) to ensure contractor compliance on Laundry and Dry Cleaning Services for the Washington National Guard.

2. OBJECTIVE

This QASP is designed to provide the COR an effective systematic surveillance method for each item listed on the Performance Work Statement (PWS). The premise of commercial contracting is for the Contractor to assume responsibility for the work they produce. The government will also rely on the Contractor's submitted Quality Control Plan for ensuring contractual requirements are met.

3. RESULTS

The results in managing this acquisition through this QASP are to provide the Washington Army National Guard (WAARNG) with optometry services and other services described in the SOW that are acceptable and timely while protecting government resources.

4. MULTI-FUNCTIONAL TEAM ROLES & RESPONSIBILITIES

The following government officials will participate in performance management of the contractor. Their roles and responsibilities are described as follows:

4.1. COR: Responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract. These individuals will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor’s performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the QASP and Statement of Work (SOW) throughout the life of the contract.

4.2. The Contracting Officer (KO): Has overall responsibility for overseeing the contractor’s performance. The KO will also be responsible for the day-to-day monitoring of the contractor’s performance in the areas of contract compliance, contract administration, cost control, and property control; reviewing the COR assessment of the contractor’s performance; and resolving all differences between the COR version and the contractor’s version of events. The KO is the only person with the authority to direct the contractor in the performance of his duties under the contract and to make interpretations of and changes to the contract.

5. COR APPOINTMENT AND TRAINING

5.1. A primary and alternate COR will be appointed for this contract. The KO is the designating authority.

5.2. Each COR will be available to receive training provided before they can perform contractor surveillance.

5.3 The COR’s name and contact information shall be provided in writing prior to the start of performance.

6. GENERAL

Government surveillance will be conducted by inspections that mirror the SOW. All documentation of this surveillance plan will be marked, "For Official Use Only".

6.1 PERFORMANCE MEASURES. The following standards and measures will be used to evaluate Contractor performance and compliance under the contract. This information will be used to prepare past performance evaluations

6.2 The COR will prepare a surveillance performance checklist for random task orders. If services are unacceptable, the contractor will be allowed to comment and submit a correction for the discrepancy.

QUALITY ASSURANCE PLAN

SERVICE DELIVERY SUMMARY

LAUNDRY/DRY CLEANING SERVICES CIF

SURVEILLANCE CHECKLIST

Performance Objective PWS Para. Performance Threshold Method of Surveillance

1. Contractor will pick-up and deliver laundry IAW the PWS.

1.6.4 This requirement is met when pick-

up and delivery is satisfactory 100% of the time.

Periodic Surveillance

2. Contractor will provide laundry IAW commercial standards

1.3 This requirement is met when items

are returned clean, dry and undamaged 100% of the time.

Periodic surveillance and product review

3. Contractor will meet the requirements of CMR IAW SOW.

2.3 This requirement is met when

contractor enters items into the CMR website 100% of the time.

Periodic review

Date: Start: End: Facility:

SURVEILLANCE ITEMS

PO ITEM A UNA NA

1. Did the contractor show up on time IAW the SOW?

2. Did the contractor meet all cleaning requirements IAW the SOW?

3. Did the contractor meet the requirements of CMR IAW the SOW?

A=Acceptable UNA=Unacceptable

Results of surveillance:

Signature of COR: ___________________________ Signature of Management: ______________________