A29 Statement Of Work.pdf

STATEMENT OF WORK (SOW)

DEFENSE COUNTERINTELLIGENCE AND SECURITY AGENCY (DCSA)

RECORDS MANAGEMENT SOFTWARE (RMA) iQ MAINTENANCE SUPPORT

PART I GENERAL INFORMATION

1. Background: The mission of the Defense Counterintelligence and Security Agency (DCSA) Department of Defense Consolidated Adjudication Facility (DOD CAF) is to deliver informed and timely adjudicative decisions, supporting a Trusted Workforce to enable operational readiness and risk management. For the DCSA DOD CAF to be compliant with government regulations and support the number of transitioning users requiring access within the DCSA environment, the organization must acquire the maintenance support for the existing records management solution, which will be maintained in support of DOD adjudications and insider threat missions.

The automated records management support ensures user upgrade and continued NIPR/SIPR/COOP and FOIA maintenance of the BridgeLogiQ RMA iQ/BPM platform to meet DoD 5015.2 compliancy for General, Classified, FOIA/PA and SharePoint records for DCSA and TAO and EITS Platforms.

The documents management system uses three servers, a SQL database, a combined web and application Windows 2019 server, and a full text server. The Re-contact Letter (RCL) Program monitors the integrity of federal agents and contractors, the quality of their reports, and the overall quality of the final investigative product.

The Defense Counterintelligence and Security Agency (DCSA) currently utilizes commercial off-the-shelf (COTS) BridgeLogiQ Records Management Application (RMA) application software in support of the DCSA Department of Defense Consolidated Adjudication Facility (DOD CAF). The BridgeLogiQ RMA software provides DOD CAF with a fully integrated and fully automated records and document management solution that ensures both electronic and physical records are acquired and administered.

This software is hosted within the Defense Counterintelligence and Security Agency (DCSA) NlPRNET Enclave.

2. Objective: To procure BridgeLogiQ automated records management maintenance support for BridgeLogiQ Records Management Application (RMA) application software.

3. Scope: The Contractor shall provide annual maintenance support including software updates, upgrades, patch releases/bug fixes, new version rollout, issue resolution/technical support via phone and email, and operational sustainment for the following:

1) BridgeLogiQ Platform on NIPR/SIPR/COOP

2) RMA iQ Platform for 12k users & FOIA Module

3) Records Management Ingestion and Support Services

4) Physician Reading Room and Case Manager

5) Re-Contact Letter

3.1 Maintenance and Technical Support: The solution for the annual maintenance provided shall meet all the following:

1. Provide regular updates and patches to address vulnerabilities and protect against threats.

2. Provide security enhancements to implement new security features or improve existing ones to address emerging threats.

3. Provide bug fixes to correct identified issues or malfunctions.

4. Provide for change requests to incorporate new features or improvement of existing features based on user feedback and changing Federal records management regulations.

5. Provide new versions of software as available with updates and enhanced functionally

6. Provide Product Updates electronically.

7. Provide technical support via phone and email to support users with issue resolution and troubleshooting.

8. Provide operational sustainment to ensure software is compatible with any new operating systems and interfaces with new/upgraded DCSA hardware.

4. Deliverables:

Item # Description Part # Qty Period of Performance

BL RMAIQ/BPM PLATFORM & FOIA CM

1 MAINT. RMA IQ 1000 USR PRODCTN GBLRMA-MPB1K 1 9/25/24 - 9/24/25

2 MAINT. RMA IQ 1000 USR - TEST GBLRMA-MTB1K 1 9/25/24 - 9/24/25

3 MAINTENANCE RMA IQ USER PRDCTN GBLRMA-MPM1K 1 9/25/24 - 9/24/25

4 MAINT ANNUAL - PROD - SHAREPOINT

CONNECTOR

GBLRM-MPCNSP 1 9/25/24 - 9/24/25

5 MAINT ANNUAL - TEST - SHAREPOINT

CONNECTOR

GBLRM-MTCNSP 1 9/25/24 - 9/24/25

6 MAINT ANNUAL - PROD- WED

SERVICES/API CONNECTOR

GBLRM-MPCWSA 1 9/25/24 - 9/24/25

7 MAINT ANNUAL - TEST - WED

SERVICES/API CONNECTOR

GBLRM-MTCWSA 1 9/25/24 - 9/24/25

8 MNT ANNUAL - PROD - 500 MEMBER

BASE PKG

GBLP-MPB5 1 9/25/24 - 9/24/25

9 MNT ANNUAL - TEST - 500 MEMBER BASE

PKG

GBLP-MTB5 1 9/25/24 - 9/24/25

10 MAINTENANCE ANNUAL - PRODUCTION -

25 USER BASE PKG

GBLCM-MPB25 1 9/25/24 - 9/24/25

11 MAINTENANCE ANNUAL - TEST - 25 USER

BASE PKG

GBLCM-MTB25 1 9/25/24 - 9/24/25

12 MAINTENANCE ANNUAL - PRODUCTION -

PER USER ADD'L

GBLCM-MPU25 1 9/25/24 - 9/24/25

13 MAINT ANNUAL - PROD - CASE TYPE

FOIA/PA

GBLCM-MPTFO 1 9/25/24 - 9/24/25

14 MAINT ANNUAL - PROD - CASE TYPE

FOIA/PA

GBLCM-MTTFO 1 9/25/24 - 9/24/25

15 FOIA SUPPORT MAINTENANCE Open Market 1 9/25/24 - 9/24/25 Reading Room Case Manager 16 Maintenance Annual - Production- 1000 User

Base Package

GBLCM-MPB1K 1 9/25/24 - 9/24/25

17 Maintenance Annual - Test- 1000 User Base Package

GBLCM-MTB1K 1 9/25/24 - 9/24/25

18 Maintenance Annual - Production- Per User Add'l (1001-4999

GBLCM-MPU1K 1 9/25/24 - 9/24/25

19 Maintenance Annual - Production - 500 Member Base Package

GBLP-MPB5 1 9/25/24 - 9/24/25

20 Maintenance Annual - Test - 500 Member Base Package

GBLP-MTB5 1 9/25/24 - 9/24/25

21 Maintenance Annual - Production - INVES Module

CBLCM-MPCIM 1 9/25/24 - 9/24/25

22 Maintenance Annual - Test - INVES Module CBLCM-MTCIM 1 9/25/24 - 9/24/25

23 Maintenance Annual - Production - Interagency Portal

GBLCM-MPIAP 1 9/25/24 - 9/24/25

24 Maintenance Annual - Test - Interagency Portal

GBLCM-MTIAP 1 9/25/24 - 9/24/25

25 Integration Maintenance C INTGRTN MNT 1 9/25/24 - 9/24/25

BL BPM Platform for NIPR, SIPR, COOP

NIPR

26 Bridgelogiq 100 User System GBLP-MPB 1 9/25/24 - 9/24/25 27 User BridgeLogiQ - 100 GBLP-MPM 100 9/25/24 - 9/24/25 28 Analyze iQ Open Market 1 9/25/24 - 9/24/25

29 RMA GBLRMA-MPB 1 9/25/24 - 9/24/25

30 Members RMA GBLRMA-MPM 300 9/25/24 - 9/24/25 31 Reports iQ Open Market 1 9/25/24 - 9/24/25 32 UTR 20 user pack Open Market 1 9/25/24 - 9/24/25 33 No Remote Access Open Market 1 9/25/24 - 9/24/25 34 Bridgelogiq 100 User System GBL-MTB 1 9/25/24 - 9/24/25 35 100 User Test Open Market 100 9/25/24 - 9/24/25 36 Analyze iQ Open Market 1 9/25/24 - 9/24/25

37 RMA GBLRMA-MTB 1 9/25/24 - 9/24/25

38 Reports iQ Open Market 1 9/25/24 - 9/24/25

SIPR 9/25/24 - 9/24/25

39 Bridgelogiq Package Production Serve GBLP-MPB 1 9/25/24 - 9/24/25 40 Bridgelogiq User GBLM-MPM 100 9/25/24 - 9/24/25 41 RMA 5015.2 - Email/Econtent GBLRMA-MPB 1 9/25/24 - 9/24/25 42 RMA Member - User GBLRMA-MPM 300 9/25/24 - 9/24/25 43 No Remote Access Open Market 1 9/25/24 - 9/24/25 44 Bridgelogiq Package Test Server GBLP-MTB 1 9/25/24 - 9/24/25 45 RMA 5015.2 - Email/Econtent GBLRMA-MTB 1 9/25/24 - 9/24/25 Coop - NIPR 9/25/24 - 9/24/25 46 Bridgelogiq Package Server GBLP-PM 1 9/25/24 - 9/24/25 47 User BridgeLogiQ - 100 GBLP-MPM 100 9/25/24 - 9/24/25 48 RMA 5015.2 - Email/Econtent GBLRMA-MPB 1 9/25/24 - 9/24/25 49 RMA Member - User GBLRMA-MPM 300 9/25/24 - 9/24/25 50 No Remote Access GBLP-MTB 1 9/25/24 - 9/24/25 51 Bridgelogiq Package Server GBLRMA-MTB 1 9/25/24 - 9/24/25

BL RMA 10K LICENSES

52 Maint Annual -PROD BL RMA IQ FOR EMAIL AND ECONTENT - 10,000 Users

GBLRMA-MPB10K 1 9/25/24 - 9/24/25

53 Maint Annual -TEST BL RMA IQ FOR EMAIL AND ECONTENT - 10,000 Users

GBLRMA-MTB10K 1 9/25/24 - 9/24/25

54 Maint Annual - PROD - 1,000 User Base PKG GBLP-MPB1K 1 9/25/24 - 9/24/25

55 Maint Annual -TEST - 1,000 User Base PKG GBLP-MTB1K 1 9/25/24 - 9/24/25 56 Maint Support - Records Source Ingestion &

Records Support

G2PSALL 1 9/25/24 - 9/24/25

Re-Contact Letter Project

57 MAINT BL BPM PROD BASE PKG GBLP-MPB 1 9/25/24 - 9/24/25

58 MAINTENANCE BL BPM (TEST) GBLP-MTB 1 9/25/24 - 9/24/25

59 MAINT BL BPM PRODUCTION

PRICE/MEMBER

GBLP-MPU 25 9/25/24 - 9/24/25

60 MAINT ANNUAL - PROD- WEB

SERVICES/API CONNECTOR

GBLRM-MPCWSA 1 9/25/24 - 9/24/25

61 MAINT ANNUAL - TEST- WEB

SERVICES/API CONNECTOR

GBLRM-MTCWSA 1 9/25/24 - 9/24/25

62 MAINTENANCE WITH NO REMOTE

ACCESS

Open Market 1 9/25/24 - 9/24/25

5. Inspection and Acceptance Criteria: The Government will inspect and accept the deliverables delivered. Inspection and acceptance will occur at the place of delivery. The Government will accept deliverables only if they conform to all terms and conditions of the contract and satisfy the performance standards detailed within this order.

6. Terms of Use: Perpetual License Purchasing Annual Maintenance Renewal: Maintenance Renewal shall be limited to one (1) year. DCSA possess perpetual license rights and shall be able to continue the use of the software without purchasing additional support or updates from the Contractor.

7. Place of Performance: Work to be completed at Contractor’s location. Software will be installed at Government location by Government personnel.

8. Type of Contract: The government will award a Firm Fixed Price contract with a 12-month period of performance.