A2 - PWS - DLA Dist Tolls.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

DLA Installation Management for Distribution

PROCUREMENT of E-ZPASS TOLL TRANSPONDERS

1. INTRODUCTION:

a. The Defense Logistics Agency (DLA) is an agency of the Office of the Secretary of Defense within the United States Department of War (DoW). DLA Installation Management for Distribution intends to contract for toll management services for the General Service Administration (GSA) leased vehicles in the activity fleet. DLA Installation Management for Distribution’s vehicle fleet is operated in Pennsylvania and Virginia and requires the flexibility to travel on toll roads, toll bridges, and toll tunnels without interruption by way of automated transponders or other technology with an internet-based reporting and billing system.

b. E-ZPass is an electronic toll collection (ETC) system that allows you to pay your tolls, eliminating the need to stop at the toll plaza. The system has three components: a toll transponder, which is placed inside your vehicle; an overhead antenna, which reads the toll transponder and collects the toll; and video cameras to identify toll evaders.

c. The period of performance for this purchase order consists of a one (1) 12-month base period and four (4) 12-month options.

d. The vendor shall provide a full range of toll management services that support all toll roads, toll bridges, and toll tunnels in the E-ZPass network, as well as provide transponder equipment, replacements, and full customer support for toll management services.

e. The vendor shall provide an internet-based reporting and centralized billing system with a user interface that promotes account management in addition to support opportunities for cost savings within the DLA Installation Management for Distribution Toll Management program.

f. The Vendor shall provide personnel, management, materials, equipment and facilities to perform the requirements outlined in this PWS.

1) Place of performance will be at the vendor’s facility.

2) DLA will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the vendor who, in turn is responsible to DLA Installation Management.

g. Any reference to vendor throughout this PWS refers to the vendor or Subcontractor should one be utilized. The vendor is solely responsible for all associated work to be completed In Accordance With (IAW) the PWS.

2. TOLL MANAGEMENT REQUIREMENTS:

The vendor shall:

a. Provide one (1) DLA Installation Management for Distribution account that can be invoiced on a monthly basis.

b. Provide toll road transponder equipment and replacements for 20 (subject to change) GSA leased vehicles that will cover toll roads located throughout the E-ZPass network for DLA Installation Management for Distribution vehicle fleet. The DLA Installation Management for Distribution leased vehicle fleet size is determined by mission requirements and may increase or decrease throughout the period of performance for this contract.

c. Provide customer service support as needed to address issues within 24 hours after receipt, or within 12 hours following any federal holiday listed below in section 3.

d. The vendor shall respond to customer queries within 24 hours in a courteous and professional manner.

e. Track and certify automated toll and toll violation charges.

f. Facilitate the movement and tracking of vendor provided equipment such as transponders or other technology.

g. Protect DLA Installation Management for Distribution information through a secure process on the vendor’s server accessible with authenticated log on at the DLA Installation Management for Distribution user level.

h. Monitor, identify, and recover money lost on misreads.

i. Provide notification of no toll activity on inactive transponders within 10 calendar days after month being reported.

j. Provide daily, weekly, and monthly utilization reports within five (5) business days of request.

k. Provide transponder equipment and replacements for each vehicle as required within five (5) business days of request.

l. Provide monthly spending reports within 10 calendar days after the month being reported.

m. Provide toll data summarized by vehicle across toll facilities throughout CONUS.

3. FEDERAL HOLIDAYS:

The Vendor is not required to provide services on the 11 federal holidays observed by DLA Installation Management for Distribution unless approved by the KO or COR. When one of the holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When the legal holiday falls on a Saturday, the preceding Friday is observed as the holiday. The following holidays are observed:

New Year’s Day January 1st Martin Lither King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Juneteenth Day June 19th Independence Day July 4th Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day November 11th Thanksgiving Day Fourth Thursday in November

Christmas Day December 25th

4. GOVERNMENT FURNISHED INFORMATION (GFI):

DLA Installation Management for Distribution will provide GFI to the vendor as needed to perform the requirements of this PWS, e.g., vehicle registration and license plate information.

The vendor shall have access to any technical information deemed appropriate to facilitate their performance requirements.

5. VENDOR PERSONNEL, PROJECT MANAGEMENT, AND ADMINISTRATIVE

SUPPORT:

The vendor shall:

a. Provide personnel that are fluent in written and spoken English and capable of obtaining a

Public Trust clearance.

b. Maintain security of personnel data for all customers supported by the contract and ensure enforcement of Federal Privacy Act requirements.

c. Vendor’s employees shall be able to be cleared to enter Government facilities if needed.

d. Schedule and hold a kick-off meeting via telephone with the COR within five (5) business days of contract award or as agreed upon by the vendor and the KO, to introduce COR and discuss the Vendor’s overall approach within 10 business days following contract award.

e. Provide toll management and accounting services:

1) Support related to toll management procedures, troubleshooting issues, and provide guidance IAW prevailing federal and state laws, regulations, and directives.

2) Review, prepare, and update required data to populate each state’s toll information systems.

3) Resolve toll disputes and/or questions.

4) Provide notification to the COR when changes occur that might affect the billing or legal status.

5) Analyze and identify vulnerabilities or possible abuses within the DLA toll program and recommend solutions for correction.

6) Represent DLA on various technical issues in the resolution of toll violations or reimbursements.

7) Coordinate, prepare, and track vehicle toll usage and provide required reports.

f. Provide a Monthly Status Report (MSR) to the COR via email to include cost and utilization reports, suspected misuse of toll privileges, lost or damaged hardware, schedule status, and program recommendations. This report is due on the tenth business day of the new month.

1) “Suspected misuse of toll privileges” will be interpreted as any event in which a DLA toll transponder was used outside of normal operating hours or with the perception of not being used for Official Government Business.

6. INVOICING INFORMATION:

a. The Vendor shall invoice monthly through the Department of Defense Wide Area Workflow

(WAWF) system. Invoices must be submitted through WAWF in accordance with DFARS 252.232-7003. Refer to https://wawf.eb.mil for additional information.