A06_Specs.pdf
PDF 122 KB Posted
- Solicitation number
- 140P8122Q0102
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| File | Type | Posted |
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| B08_Brand_Name_Justification.pdf | ||
| Sol_140P8122Q0102.pdf |
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Milestone CarePlus and Premium Care Specifications
Lake Mead National Recreation Area (LAKE) needs renewal of Milestone Care Premium 3-year support for the
Milestone XProtect Corporate edition. The purchase of CarePlus is a prerequisite for procuring Care Premium. This will allow us to obtain software support from the manufacturer for one of the critical systems in LAKE’s security program. Failure in this critical system leaves LAKE without a functional security system.
General Specifications for Premium Care Support:
Description Milestone Premium Care Support
Features
• 24/7 access to technical support.
• Prioritized support.
• Recurring product updates.
• Security Threat Detection.
• Support engineers in preferred language (English).
• Committed response times.
• Full trade-in credit on product upgrades.
• On-site technical support.
General Specification for Care Plus Support:
Description Milestone Care Plus Support
Features
• Recurring product updates.
• Security Threat Detection.
• Scalability.
Vendor shall initiate new MileStone Care service by October 1,2022 and shall notify technical POC at Lake Mead
NRA_120 days before 3-year Milestone CarePlus and CarePremium expires.
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