A05 - SOW- CSU Dentrix Tech Support 5.30.25.docx
DOCX document 22 KB Posted
- Attached to
- Electronic Dental Record Technical Support
- Solicitation number
- SS-IHS1516797-BI
About this file
This Statement of Work (SOW) details technical support requirements for an Electronic Dental Record (EDR) system for the Crow Service Unit at the Crow/Northern Cheyenne Hospital. The contract covers annual technical support for the Dentrix Enterprise EDR system, including access to support desk services, software updates, bug fixes, and system enhancements. The performance period is set for September 1, 2025 through August 31, 2026, with service locations including Crow/Northern Cheyenne Hospital, Pryor Dental Clinic, and Lodge Grass Dental Clinic in Montana.
The associated federal contract opportunity is a Sources Sought Notice (Solicitation Number SS-IHS1516797-BI) issued by the Billings Area Indian Health Service, specifically seeking Indian Small Business Economic Enterprises (ISBEEs) or Indian Economic Enterprises (IEEs) to provide the technical support services. The notice is part of market research to determine compliance with the Buy Indian Act and potential set-aside opportunities, with interested parties required to submit capability statements and a Buy Indian Act Indian Economic Enterprise Representation Form by the specified response date.
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Other files
| File | Type | Posted |
|---|---|---|
| CSU Dentrix Tech Support 03. BIA Sources Sought v.2.docx | DOCX document | |
| 04. IEE Representation Form.pdf |
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Text version
Statement of Work (SOW)
1. PROJECT TITLE: Electronic Dental Record Technical Support Contract.
2. BACKGROUND/PURPOSE: Constant Technical Support for our Electronic Dental Record is required.
3. SCOPE: The Crow Service Unit requires Technical Support for the Electronic Dental Patient Record System to ensure reliability of the Electronic Dental Patient Record System and prevent loss of access to patient information. It is imperative that we acquire support and software updates from the Dentrix Enterprise manufacturer/vendor.
4. APPLICABLE DOCUMENTS: IHS ORAL HEALTH PROGRAM GUIDE; Chapter 5; section O:pgs1-3, IHS Dental Data Systems
5. TASKS:
Vendor shall provide Annual Technical Support by providing the ability of staff or CSU IT staff to call Dentrix Enterprise support desk to report problems, receive technical support, and answer any questions about the Dentrix EDR Components.
Annual Maintenance & Documentation to include access to new versions, updates, and patches to the EDR Dentrix Components as they are released. Bug fixes, and enhancements
1. DELIVERABLES AND DELIVERY SCHEDULE:
2. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION: NA
3. PLACE OF PERFORMANCE:
Crow/Northern Cheyenne Hospital, 10110 S. 750 E.
Crow Agency Montana, 59022
Pryor Dental Clinic P.O. Box 9 Pryor, MT 59066
Lodge Grass Dental Clinic P.O. Box 780 Lodge Grass, MT 59050
4. PERIOD OF PERFORMANCE:
Base Period: September 01, 2025 through August 31, 2026
5. SECURITY: The Vendor shall comply with all Federal Information Security requirements.
File details come from the government source that posted it. Updated .