A04_SOW_V2_RI_NWR_FY2026.pdf

Scope of Work

United States Department of the Interior Rhode Island National Wildlife Refuge Complex

Headquarters Building/Visitor Center

50 BEND ROAD

CHARLESTOWN RI 02813

SCOPE OF WORK

Janitorial Services

TABLE OF CONTENTS

I. INTRODUCTION

II. CLEAN AND DISINFECT GUIDELINES

III. PROJECT DESCRIPTION

IV. PROJECT LOCATION/INFORMATION

V. PERIOD OF PERFORMANCE

VI. WORK SCHEDULE

VII. INSPECTIONS AND REPORTING REQUIREMENTS

VIII. CONTRACTOR REQUIREMENTS – JANITORIAL SERVICES

IX. JANITORIAL CLEANING TASKS –

X. JANITORIAL CLEANING SCHEDULE/AREAS TO BE CLEANED

A. WEEKLY JANITORIAL CLEANING TASKS

B. OPTIONAL TASK – TWICE WEEKLY JANITORIAL CLEANING TASKS

C. MONTHLY JANITORIAL CLEANING TASKS – (Once per Month) D. ANNUAL DEEP CLEANING – OPTIONAL TASKS – (Once per Year)

XI. COMPLIANCE REQUIREMENTS

XII. STANDARDS OF PERFORMANCE

I. INTRODUCTION

The Contractor shall furnish all necessary personnel, supervision, transportation, cleaning products and equipment to provide professional janitorial services for the Rhode Island National Wildlife Refuge Complex, 50 Bend Road in Charlestown, Rhode Island in accordance with the terms and conditions of this Scope of Work (SOW).

This work is essential to ensuring a healthy work environment for U.S. Fish & Wildlife employees, volunteers, and visiting public by ensuring the building is cleaned per CDC cleaning and disinfecting guidelines. Refer to Attachment A for all areas to be cleaned. General areas to be cleaned are listed below:

Headquarters and Visitor Center: vestibule, foyer, offices, break room with kitchenette area, conference area, library, visitor services common area, exhibit area, theater area, classrooms including sink areas, janitor closet, hallways, elevator, stairwells, and restrooms.

II. CLEAN AND DISINFECT GUIDELINES

The U.S. Fish and Wildlife Service is following federal, state, and local public health authority guidance for cleaning and disinfecting facilities. The U.S. Fish and Wildlife Service is focused on ensuring employees, their families, volunteers, and visitors are safe by following the most current guidance from federal, state, and local public health authorities.

III. PROJECT DESCRIPTION

The janitorial services are for the Headquarter/Visitor Center Building. The janitorial work is for four groupings of tasks, Weekly, Bi-Monthly, and Monthly cleanings. The staff consists of between 10-25 employees and the Refuge HQ/Visitor Center receives an estimated 10,000 visitors annually. The bulk of the visits occur between the months of April and September and contractors should take this into consideration when computing their supply costs.

IV. PROJECT LOCATION/INFORMATION

Headquarter/Visitor Center Building – Approximately 14,358 sq.ft.

Address: 50 Bend Road, Charlestown, RI 02813

V. PERIOD OF PERFORMANCE

One (1) Base Year and Four (4) Option Years.

Base year November 1, 2026 – October 30, 2027 Option year (1) November 1, 2027 – October 30, 2028 Option year (2) November 1, 2028 – October 30, 2029 Option year (3) November 1, 2029 – October 30, 2030 Option year (4) November 1, 2030 – October 30, 2031

VI. WORK SCHEDULE

The Contractor shall perform all cleanings between the hours of 7:30am and 4:00pm, EST. In no case shall work be performed outside of the scheduled times unless requested and approved by the Technical Coordinator.

Emergency/Miscellaneous maintenance functions may be required. Emergency work is required when immediate action to correct or prevent loss or damage of Government property, or to eliminate hazards to personnel or equipment. Contractor shall provide emergency contact information for personnel to respond.

Whenever scheduled services fall on a federal holiday, the services will be performed on the previous or following working day. In no event will the Contractor change the work schedule without the prior consent of the Contracting Officer (CO) or Technical Coordinator.

Federal Legal Holidays: New Year’s Day, Martin Luther King's Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.

When a holiday falls on Saturday or Sunday, it is observed on the adjacent Friday or Monday, respectively. In addition to the holidays listed above, the Contractor agrees to observe leave days or closures designated by Federal Statute, Executive Order, or Presidential Proclamation.

VII. INSPECTIONS AND REPORTING REQUIREMENTS

A Janitorial Log (Log) will be provided to the Contractor by the Technical Coordinator. Completion of the Log is a requirement of the contract. The Log for each visit shall be completed, signed, and dated by the employee who performed the work. Information in the Log shall include at a minimum:

• Checklist of work performed during the cleaning visit. All weekly, bi-monthly, and monthly tasks shall be clearly noted on the Log.

• Discrepancies from the routine work scheduled and an explanation of the circumstances involved.

• All janitorial supplies provided by the facility (i.e. paper products, toilet paper, paper towels,) that are running low must be noted in the Log so they can be resupplied.

• The Log will be cross referenced with each invoice submitted by the Contractor.

Incomplete Logs may affect payment amounts.

VIII. CONTRACTOR REQUIREMENTS – JANITORIAL SERVICES

The Contractor shall provide all labor, cleaning products, supplies (including hand soap for bathrooms, urinal cakes, and small and large trash liners), materials, equipment, and tools required to satisfy the requirements of this SOW with the exception of “Government provided supplies”.

The janitor closet may be used to store equipment and supplies in an organized and safe manner with proper labeling on cleaning supplies that are not in the original container.

Materials and equipment shall be of the type and quality used in large-scale commercial cleaning operations meeting the requirements specified herein. No chemical or cleaning compounds or combination of chemicals or compounds shall be used that will damage, weaken, or discolor surfaces, floors, floor coverings, woodwork or furniture. All cleaning products shall be environmentally friendly and free from toxic and polluting chemicals when at all possible. Products not meeting this standard must be approved by the Technical Coordinator prior to their use.

Government Provided Supplies The refuge shall provide all necessary utilities, toilet paper, and tri-fold paper towels for the restrooms. These items will be stored onsite. All supplies belonging to the refuge shall not be removed from the site.

IX. JANITORIAL CLEANING TASKS –

Clean & Sanitize Exposed Surfaces

Water Fountain Door handles, switch plate covers and other high-touch areas Doors, walls smudges, and frames Baseboard heater rims that collect debris and dust Exposed pipes Other exposed surface that collect debris and dust

Dusting Dust and remove any accumulated debris from all level/horizontal surfaces throughout the building including but not limited to hallways, offices, kitchen and other area baseboards, tables desks, and other furniture.

Glass Cleaning Clean interior glass barriers in Reception/Exhibit Area of HQ building

Floor Cleaning

Sweep, mop (sanitize), and polish non-carpet floor areas.

Vacuum all carpeted areas Wet mop and disinfect bathroom floors

Sweep and Mop Wood Floors The wood floors floor are located in (HQ breakroom with kitchenette). Cleaning shall be completed in a professional manner using industry standard methods as follows:

• Prepare the area

• Sweep dust and debris

• Mop the floor

Vacuum Carpeted Floors The carpeted Floors Carpeted floors are located in HQ foyer, conference rooms, multi-purpose rooms and offices.

Cleaning shall be completed in a professional manner using industry-standard methods as follows:

• Prepare the area — Remove obstacles, check for large debris, and ensure the space is safe and accessible.

• Inspect for debris — Look for items that could damage the vacuum or require manual removal.

• Vacuum the carpet — Use appropriate vacuum settings and follow systematic, overlapping passes to ensure thorough soil removal.

Refuse & Recycling – Containers Remove trash and recyclables from all common area workstations, kitchen area, bathrooms, conference room, and main entrance area. Dispose of in respected receptables south of the HQ building. Staff will remove trash and recyclables from individual offices.

Empty refuse containers and replace can liner Empty containers of paper recycling containers Clean and disinfect waste receptacles, as needed

Restrooms and Kitchen Clean & Sanitize the Following:

All surfaces the people touch Restroom fixtures, dispensers, and cabinets Sinks, faucets, mirrors, sanitary item dispensers, toilets, urinals, exposed pipes Doors handles and handrails Partitions Countertops Floors Sweep/vacuum tile floors:

Wet mop and disinfect ceramic tile- floors Empty refuse containers and replace liner Clean and disinfect waste receptacles, as needed

Window Washing High-touch windows to be cleaned weekly. There is one lower window in each stairwell, one window and mirror in each of the first-floor bathrooms, mirrors in second floor bathrooms, and the glass in the vestibule and entrance doors to be cleaned weekly. All glass and window frames, shall be cleaned in a professional manner using industry standard methods as follows:

Wash all interior and exterior windows on entrance doors (high-touch surfaces) Clean windowsills and frames

ANNUAL DEEP CLEANING – BID AS OPTIONAL TASKS

Annual Deep Cleaning of Carpeted Areas – Optional Task 1 These floor types are located in the foyer, vestibule, classrooms, exhibit gallery, video alcove, and lobby. Carpet cleaning shall be done in a professional manner using industry standard methods as follows:

Prepare the area and clean floors Move furniture and fixture as needed Professionally clean carpet Allow carpets to dry Replace furniture and fixture as needed

Annual Strip, Clean, and Buff Vinyl Composition Floors – Optional Task 2 The vinyl composition floors are located in (HQ hallways, elevator, janitor closet and two stairwells; VCS utility closet and storage room). Floor maintenance shall be done in a professional manner using industry standard methods as follows:

Prepare the area Move furniture and fixture as needed Scrub, clean and dry floor surface Replace furniture and fixture as needed

Scrubbing & Sealing Ceramic Tile & Grout Floors – Optional Task 3 The ceramic tile floors are located in four bathrooms. Cleaning shall be completed in a professional manner using industry standard methods as follows:

All tile floors shall be scrubbed, cleaned, and sealed in a professional manner using industry standard methods appropriate for the flooring.

Tile floor surfaces shall be machine scrubbed with an effective detergent cleaner and neutralized.

X. JANITORIAL CLEANING SCHEDULE/AREAS TO BE CLEANED

Janitorial cleaning tasks shift throughout the year. During winter (October 1– March 31), public visits decrease, whereas in summer (April 1–September 30), there are higher visitor numbers and school and group activities. Contractor to include an option for twice weekly cleaning annually April 1 – September 30. For detailed cleaning schedules, consult the “Areas to be cleaned_FY26” in Appendix A.

A. WEEKLY JANITORIAL CLEANING TASKS

Bids to include weekly cleaning for 1 year.

Locations:

Weekly janitorial tasks include the following locations: Four bathrooms, breakroom with kitchenette, East and West Stairwells, Lobby, Vestibule and Gallery.

Tasks Include: Floor mopping, toilet/urinal cleaning, sanitizing high touch surfaces, trash disposal (common areas only, not individual offices), recycling disposal (common areas only, not individual offices), cleaning throw rugs, kickboard sweeping, interior door jamb cleaning, cobweb/dust removal, mirror and window cleaning.

B. OPTIONAL TASK – TWICE WEEKLY JANITORIAL CLEANING TASKS

Bids to include an option for twice weekly cleaning for 6 months/year during April 1 – September

30. Twice weekly cleaning would occur on Mondays and Thursdays or Fridays.

Locations:

Weekly janitorial tasks include the following locations: Four bathrooms, breakroom with kitchenette, East and West Stairwells, Lobby, Vestibule and Gallery.

Tasks Include: Floor mopping, toilet/urinal cleaning, sanitizing high touch surfaces, trash disposal (common areas only, not individual offices), recycling disposal (common areas only, not individual offices), cleaning throw rugs, kickboard sweeping, interior door jamb cleaning, cobweb/dust removal, mirror and window cleaning.

C. MONTHLY JANITORIAL CLEANING TASKS – (Once per Month)

Locations:

Monthly janitorial tasks include the following locations: Elevator, corridors, hallways, classrooms, conference and multi-purpose rooms, library, offices, counter surfaces throughout building including tops of filing cabinets and shelves.

Tasks Include: Trash disposal (common areas only, not individual offices), counter and shelf cleaning and/or dusting, vacuuming, kickboard sweeping, interior door jamb cleaning, cobweb and dust removal.

D. ANNUAL DEEP CLEANING – OPTIONAL TASKS – (Once per Year)

Optional Annual task - Perform an annual deep cleaning of the carpeted and non-carpeted floors (e.g. wood, ceramic tile, and vinyl composition tile). Each floor type shall be cleaned in a professional manner using industry standard methods appropriate to the floor type.

XI. COMPLIANCE REQUIREMENTS

Accident Reporting: The Contractor shall maintain an accurate record of all accidents and shall immediately report to the Technical Coordinator all accidents resulting in death, trauma, or occupational disease. All accident records/reports must be submitted to the CO and Technical Coordinator within twenty-four (24) hours of their occurrence and be noted on the Log. For life-threatening emergencies, calls shall be directed to 911.

Contractor Representative: The Contractor shall designate in writing to the CO and

Technical Coordinator, prior to beginning work, a representative who will be in charge of the work and be available at all times when work is being performed.

Damage Reporting: In all instances where Government property or equipment is damaged, a full report of the fact and extent of such damage will be submitted in writing to the CO and Technical Coordinator within twenty-four (24) hours.

Fire Prevention: The Contractor and its employees are to be familiar with the method of turning on a Fire Alarm. The Contractor and its employees shall be cognizant of and shall observe all requirements for handling and storage of combustible supplies and materials, and for daily disposal of combustible waste and trash.

Maintenance Standards: All work shall be accomplished in such a manner as to ensure a clean and safe environment and shall conform to the requirements of the Occupational Safety and Health Administration (OSHA) and with the standard practices of janitorial services. The quality of the workmanship, including all materials, will comply with applicable Federal specifications.

Personnel: The Contractor and Contractor’s employees shall be capable and experienced in janitorial work to perform the services under this contract. The Contractor shall designate in writing to the CO and Technical Coordinator, prior to beginning work, a roster/list of all personnel that will perform the duties of this contract. Subsequent changes to the roster shall be submitted to the CO and Technical Coordinator, in writing, at least 48-hours prior to any change.

The CO and Technical Coordinator shall be notified immediately whenever changes are made to personnel.

The CO may require dismissal from the workplace of Contractor employees who the CO or Technical Coordinator deems incompetent, insubordinate, objectionable, or whose continued employment is deemed contrary to the public interest.

Personnel Behavior: The Contractor is responsible for the behavior of its employees while working within the facility. Contractor personnel shall not engage in prohibited activities, such as gambling, consumption of alcohol, use of non-prescribed medicines or drugs, or smoking while on government property. Contractor employees are to observe acceptable courtesies when engaging Government officials and non-government visitors to the facility. Contractor employees shall not conduct harassing behavior based on race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, genetic information (including family medical history), status as a parent, marital status, and political affiliation.

Personnel Attire: This facility provides visitor services to the public. Therefore, the Contractor's employees must perform work in clothing that is clean and orderly as possible, given the type of work performed. Contractor employees shall not wear on their clothing any slogans, political or social-cause messages, or advertising (other than the company name or logo) while on government property.

Pre-performance Conference Call: Prior to commencing work, the Contractor shall schedule a conference call with the CO and/or the Technical Coordinator, at a time mutually agreeable to discuss and develop a mutual understanding relative to scheduling, the Log and administration of the work required by this contract.

Performance Evaluations: The Technical Coordinator will require either a meeting or a phone call with the Contractor on a quarterly basis to ensure services are being completed adequately. The purpose of these meetings will be to resolve identified problems, to schedule required work, to establish or adjust priorities, and to evaluate Contractor performance for payment purposes.

Quality Assurance - Government: Any inspection by the Government shall be conducted in a manner consistent with commercial practice. The Government may conduct quality assurance for its benefit and has the right to refuse acceptance of nonconforming services. Quality issues with services tendered for acceptance or rejected by the Government shall be resolved in accordance with clause 52.212-4(a) Inspection/Acceptance.

The Government shall give the Contractor written notice of deficiencies whenever required services are not performed or the quality of work does not conform to the specifications of this contract. This written notice shall be served prior to withholding any payment. Repeated instances of "non-performance" or "unsatisfactory" work will be ground for termination or default of this contract.

Safety Requirements: Contractor must perform this contract in a safe manner, observing any necessary safety precautions. The contractor shall promptly correct any condition which, in the opinion of the CO or Technical Coordinator, endangers the safety of personnel and/or property during the performance of this contract. Failure to observe this requirement shall result in contract termination, with the Contractor liable for any such damages that may occur. The Contractor is obligated to perform a thorough inspection each working day of all areas to assure that all necessary safeguards relative to safety and fire hazards are being taken.

Security of the Premises: The Contractor shall turn off all lights, and secure doors, and windows as appropriate for all areas pertinent to the Contractor’s access. The Contractor shall report to the Technical Coordinator any instance (by specific location) of problems encountered while on-site. The Contractor shall immediately notify law enforcement personnel if buildings appear to be intruded or vandalized. Names and numbers of law enforcement officers shall be given to the Contractor at the beginning of the contract.

XII. STANDARDS OF PERFORMANCE

These standards are an outline of general expectations of cleanliness but are not meant to replace or supersede the latest industry standards or materials and equipment manufacturers’ recommendations. Each of the Contractor’s Employee’s shall be equipped with the necessary equipment to carry out the proper performance of the cleaning as specified. This equipment shall always be available and in possession of the Contractor’s Employee’s while carrying out their duties.

Service Level (Acceptable Quality): The level of services as outlined in these Specifications shall consistently be maintained. During the Contract period, the Technical Coordinator will conduct monthly inspections of the facilities under this Contract. The inspections are based on standards for commercial facilities within the maintenance industry.

Carpeted Surfaces: See vacuuming

Buffing: Buffing/Burnishing/Polishing requires the use of a high-speed floor machine and a clean pad designed for polishing or buffing.

Standard: An industry standard method was used, and the floor should have a “non-yellowed” high-gloss appearance.

Chrome Surfaces: Cleaning chrome requires the removal of surface spots, fingerprints, smudges, etc., with the appropriate chrome polish.

Standard: Surfaces will present a clean uniform shining appearance free of all soil, marks, smudges, streaks.

Clean & Disinfecting: Removal of dirt, dust, grime, finger marks, furniture rubs, cobwebs, scuffs, and smudges from surfaces with an appropriate cleaning technique. Disinfecting is the application of a germicidal solution to surfaces to kill or neutralize 99.9% of the material containing or supporting the growth of bacterial/viral organisms. Surfaces should remain “wet” for a minimum of 10 minutes or per manufacturer’s recommendation.

Standard: Surfaces shall be as free of dirt, dust, grime, finger marks, furniture rubs, cobwebs, scuffs, smudges, and material containing living bacteria, viruses, or other contaminations that are capable of causing infections.

Damp Mopping: Damp mopping requires the use of cotton or similar yarn type string mops (24 oz.) that have been mechanically wrung/squeezed to remove excess solution for purposes of removing light soil, dirt, liquid or other foreign material from a floor that does not require the complete mopping of the area or when the area is not soiled sufficiently to require wet mopping.

Standard: A damp mopped floor shall be free of all dirt, debris soil, liquids, or other foreign material. All splash marks/spots on walls and furniture/fixtures shall be removed before completion of the damp mopping task. All items moved to accomplish this task shall be returned to their original positions.

Dispenser cleaning and service: Dispenser cleaning/service requires damp wiping dispensers with a disinfectant, checking/refilling of all towel, toilet tissue, seat covers, soap, or any other dispensers which may be identified by the Technical Coordinator.

Standard: Dispensers will be disinfected, present a clean uniform shining appearance free of all soil, marks, smudges, streaks and will have an adequate supply of the applicable dispensed products.

Dusting: All level and horizontal surfaces at or below six feet (72 inches).

Standard: Items shall be free of any laden airborne materials, streaks, smudges, and cobwebs.

Laden airborne matter shall be removed by either mechanical, chemical, or manual means.

Devices, which merely displace or redistribute the matter, such as feather dusters, will not be used, unless treated to attract and hold the matter. All items moved to accomplish this task shall be returned to their original position.

Fixtures: Cleaning of restroom & kitchen fixtures and fountains require the removal of dust, dirt, debris, spots, stains, and smears from sinks, slop sinks, toilets, urinals, and fountains with a germicidal solution.

Standard: Fixtures will be disinfected and there shall be no dust, dirt, spots, or debris on the fixtures.

Flooring: See Damp Mopping and Wet Mopping.

Furniture: Cleaning of furniture and tables requires dusting, damp wiping, or vacuuming.

Standard: Surfaces are to be free of dirt, dust, debris, marks, lint, and film. Any furniture moved during cleaning shall be returned to the original location.

Glass, Window, and Mirrors: Glass and window cleaning requires the removal of dirt, soil, smudges, fingerprints, and other foreign material from glass window, doors, partitions, or any other items, which may consist in whole or part of a glass, or similar material including mirrors.

Standard: Glass surfaces shall be free of all dirt, soil, smudges, streaks, smears, film, or any other foreign substances. All excess spray/solution must be removed from any surrounding trim or surfaces and glass/window surfaces shall have a uniformly bright appearance. Any items moved to accomplish this task must be returned to their original positions.

Refrigerators: Requires cleaning outside surfaces, especially the handles with a germicidal detergent solution.

Standard: Outside surfaces shall present an overall clean appearance.

Restrooms: Cleaning of restrooms requires the removal of trash, cleaning of floors, fixtures, urinals, toilets, receptacles, mirrors, sinks, faucets, handles, switch plate covers, dispensers, walls, partition stalls, and doors with a germicidal solution. All glass, chrome, and stainless-steel surfaces shall be cleaned and buffed to a shine.

Standard: Restrooms shall be considered properly cleaned when floors are mopped and fixtures, urinals, toilets, waste receptacles, wash basins, faucets, handles, dispensers, partition stalls, and doors are cleaned with a germicidal solution. All glass, chrome, and stainless-steel surfaces shall be cleaned and buffed to a shine, waste receptacles emptied, and dispensers refilled.

Stairwell: Cleaning of stairwells requires the removal of loose dust, dirt, soil, debris, and other foreign material from rubber flooring prior to mopping. All handrails shall be wiped clean and shall be cleaned and buffed to a shine.

Standard: Stairwells shall be considered properly cleaned when the floors are free of dirt, soil, debris, and other foreign material and mopped. All handrails are free of dirt, soil, and grime.

Scrubbing: Machine scrubbing requires the use of mechanized scrubbing/vacuum machines to be more aggressive than wet mopping; this may include large areas such as halls, lobbies, garages, ramps, or similar large areas which would otherwise require extensive labor to complete in a reasonable time period.

Standard: Machine scrubbing shall be held to the same quality standard as wet mopping and shall remove all scuff marks.

Spot Cleaning Floors: Spot cleaning requires the removal of dirt, soil, debris, liquids, stains, or other foreign materials from floor areas which can be accomplished by cleaning only the immediately affected area where cleaning the whole area would not be necessary. Spot cleaning may be accomplished by any of the methods contained herein and as dictated by the circumstances of the floor covering and soiling.

Standard: Spot cleaning shall remove completely any evidence of the soiling which necessitated the cleaning and return the finish of the area affected to its pre-soiled condition without evidence of occurrence or cleaning.

Stripping and waxing floors: Standard professional techniques shall be used to strip and wax all vinyl composite tile floors including corridors, doorways, kitchens, breakroom, janitorial closet, and alcove with large format printer.

Standard: An industry standard method was used, and floors shall be free of streaks, clumps, bare spots, and fibers and have a durable “non-yellowed” high-gloss appearance.

Sweeping and Dust Mopping: Sweeping/dust mopping requires the removal of loose dirt, dust, debris, and other foreign material through either manual or mechanized methods, as appropriate for the location and situation.

Standard: A swept area shall be free of all loose dirt, grit, lint, dust, debris, or other foreign material with no build up in corners, crevices, under or around furniture parts. All items moved to remove dirt shall be returned to their original location.

Trash/Waste/Recycling Removal: Trash/waste/recycling removal requires the collection of all materials, which have been placed into appropriate containers, and taken to the onsite dumpster located at the south end of the main hatchery building.

Standard: All trash/waste and soiled liners shall be removed from all trash/waste containers, and a new trash/waste liner shall be fitted into all such containers. Collected trash shall be disposed of in the facility dumpster. All small office recycling bins shall be emptied into larger recycling bins.

Trash Receptacles and Cleaning: Cleaning and disinfecting receptacles is defined as wiping or washing containers with a germicidal solution and replacing plastic liners.

Standard: Receptacles must be cleaned both inside and outside and free of stains, dried refuse and odors. Receptacles shall be returned to the original locations.

Vacuuming: Vacuuming requires the mechanical removal of loose dust, dirt, soil, debris, and other foreign material from carpeted floors and other items (e.g. couches, chairs, walls, curtains/drapes), which require this method of cleaning. Carpet edges and corners where floor and wall intersect, where floor and thresholds meet or around the bases of any object permanently placed on a carpet surface are to be vacuumed with an edging tool.

Standard: There shall be no evidence of obvious dirt, dust balls, damage, debris, spots, grime, and stains. All items moved during this process shall be returned to their original positions.

Walk-off Mats & Runners: Mats & Runners shall be lifted, moved to clean flooring underneath and replaced. Mats or Runners made of rubber or polyester shall be swept, shaken, vacuumed, or washed. Carpet mats or runners shall be vacuumed with a commercial vacuum before spot cleaning.

Standard: There shall be no dirt left on surfaces or underneath.

Water Fountain: Water fountains shall be cleaned with an appropriate cleaning solution

Standard: Fountains shall maintain a high luster and shall be kept free of obvious dust, spots, smudges, dirt, stains, streaks, watermarks, trash, incrustation and other debris. Water fountain shall be free of visible mineral and/or calcium accumulation.

Wet Mopping: Wet mopping requires the removal of built up dirt, soil, liquids, or other foreign materials from a floor using commercial type clean cotton or similar yarn type string mops and mechanically wrung out so as to have sufficient neutral detergent and water solution or disinfecting detergent and water solution. This shall include rinsing if required or as recommended by the detergent manufacturer. Sweeping to remove dirt and debris may be needed prior to mopping.

Standard: A wet mopped floor shall be free of all dirt, debris, soil, liquids, or other foreign material. It will present a uniform appearance free of streaks, smudges, heel marks, or any other marks, which can be reasonably removed through this cleaning method. All splash marks/spots on walls and furniture/fixtures shall be removed before completion of the wet mopping task. All items moved to accomplish this task shall be returned to their original positions.

Window Blinds: Blinds shall be cleaned with a vacuum cleaner using tools designed for cleaning blinds.

Standard: Blinds shall be free of dust, cobwebs, and accumulated dirt and give an overall clean appearance.

Window Screens: Screens shall be removed from the windows and cleaned using a soft brush and scrubbed with an appropriate cleaning solution.

Standard: Screens shall be free of dust, cobwebs, and accumulated dirt and give an overall clean appearance.