A04_-_SoW.pdf

PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES

SACRAMENTO NATIONAL WILDLIFE REFUGE COMPLEX

1. SCOPE: This Performance Work Statement defines the effort required to perform Janitorial Services at the U.S. Fish and Wildlife Service (USFWS), Sacramento National Wildlife Refuge Complex (SNWRC) for the Administrative Office & Visitor Center and Maintenance Shop Office areas as defined below.

Building 1: Administrative Office & Visitor Center. Building 1 contains and Administrative Office side (offices, conference room, kitchenette, copy room, hallway, and two single-occupant staff restrooms) and a Visitor Center side ( main lobby with reception desk and exhibits, carpeted multi-purpose room, and two public restrooms with exterior entrances).

Building 2: (OPTION – Subject to Availability of Funds) Maintenance Shop Office which contains offices, conference room/kitchenette, one single occupant staff restroom, one single occupant staff shower room, locker room.

Contractor shall not have guests or visitors accompanying them to the work site. Contractor shall provide the name and contact information for any sub-contractor doing the actual cleaning to SNWRC.

2. LOCATION: Sacramento National Wildlife Refuge Complex, 752 County Road

99W, Willows, California, 95988. Building 2 (Maintenance Shop Office) is located just past the main building. An on-site dumpster is in the parking lot near the maintenance shop office (See APPENDIX A – MAPS & FIGURES).

3. PERIOD OF PERFORMANCE: The period of performance shall be for one (1) base year of 12 months, with two (2) 12-month option periods that are subject to availability of funding, respectively.

Building 1 Administrative Office side: cleaning shall occur twice per month (once every other week) for twelve months.

Building 1 Visitor Center side with public restrooms: cleaning shall occur on a weekly basis from October to February, and twice per month (once every other week) between March and September.

SNWRC – PWS Janitorial Services

Building 2 Maintenance Shop Office: cleaning shall occur once per month for twelve months.

The contractor shall coordinate with a designated SNWRC Point of Contact to agree on the first cleaning date.

4. WORK SCHEDULE: Cleaning shall occur during business hours which are 8:00

AM to 3:00 PM, Monday – Friday, as arranged with a designated SNWRC Point of Contact. Between October to February on the Visitor Center side of Building 1, cleaning shall occur on Mondays and Fridays during business hours. In the event a cleaning day falls on a Federal holiday, Refuge staff will work with the contractor to reschedule.

5. DESCRIPTION OF WORK: The following services shall be performed as part of the cleaning:

BUILDING 1 - ADMINISTRATIVE OFFICE & VISITOR CENTER

Approximately 6,550 sq foot of building which includes both carpeted and non-carpeted areas.

• Offices and interior: Vacuum carpets and rugs/mats, sweep and mop non-carpeted floors, dust and wipe countertops and other horizontal surfaces (e.g., tops of file cabinets), wipe down baseboards, remove cobwebs, clean glass doors and front entry glass wall, and door handles. Empty all trash and recycling receptacles and replace liners.

Place bagged trash and recycling into dumpster.

• Restrooms: 2 public restrooms (total 4 toilets, 2 urinals, 4 sinks) and 2 single-toilet staff restrooms: Sweep and mop floors. Remove cobwebs.

Clean, disinfect and sanitize toilets, urinals, and sinks. Clean mirrors.

Wipe down surfaces, handles, and soap/hand sanitizer dispensers.

Restock toilet paper, paper towels, seat covers, soap/hand sanitizer, and feminine hygiene receptacle liners. Empty feminine hygiene and trash receptacles and replace liners. Empty exterior trash receptacle and replace liner. Place bagged trash into dumpster.

BUILDING 2 - MAINTENANCE SHOP OFFICE

Approximately 400 sq foot of building which includes offices, common areas, one restroom, one shower room, and kitchenette.

• Sweep and mop floors. Vacuum mats. Remove cobwebs. Clean, disinfect and sanitize toilet, sinks, and shower. Clean mirrors. Wipe down surfaces, handles, and soap/hand sanitizer dispensers. Restock toilet paper, paper towels, soap/hand sanitizer, and receptacle liners.

Empty feminine hygiene and trash receptacles and replace liners.

Place bagged trash into dumpster.

6. QUALITY ASSURANCE: The contractor shall develop and maintain a quality control program to ensure janitorial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control plan and any supporting documentation shall be made available to the government for review upon request.

7. GOVERNMENT FURNISHED ITEMS: Facilities and storage space of supplies will be identified to the contractor and maintained in a clean and sanitary manner.

Light, heat, electricity and non-potable water required for performance of this contract will be made available to the contractor. The SNWRC will provide a dumpster for the disposition of bagged trash and recycling under this contract.

PERFORMANCE STANDARDS

Vacuum carpet/rugs/mats Performance Standard: Carpeted areas and rugs/floormats shall be clean and free from dust balls, dirt and other debris. Any area under mats shall be vacuumed and free from debris. Chairs, trash receptacles, and easily moveable items may be tilted or moved as needed to clean underneath.

Clean glass doors and glass entry wall. Performance Standard: Spray and wipe interior and exterior of glass doors at main office building and visitor center, and clean front entrance glass wall of visitor center. Glass doors and wall shall be clear of dirt, fingerprints, smudges, and streaks.

Sweep and wet mop floors using disinfectant Performance Standard: Floor shall be clean and free of dirt, free of cobwebs, and present an overall appearance of cleanliness. Floors shall be free of marks, skipped areas, streaks and mop strands.

Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment. All surfaces, crevices, tracks, baseboards, and corners shall be clean and dry. Chairs, trash receptacles, and easily moveable items may be tilted or moved as needed to clean underneath.

Remove cobwebs. Performance Standard: Remove cobwebs throughout interior of building, in all unlocked rooms and common areas. Ceiling edges, walls, and baseboards are free of cobwebs.

Clean restrooms Performance Standard: The restrooms shall be clean and odor and stain free. Health-conscious & effective cleaning processes/techniques shall be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other areas. Thorough cleaning of bathrooms, sink areas, toilets, urinals, and mirrors, using suitable nonabrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. Trash and sanitary receptacles will be emptied and all bags/liners restocked. All paper towels, toilet paper, toilet seat covers, and soap/hand sanitizer in all dispensers will be stocked in plentiful supply.

Clean sinks and kitchenette areas Performance Standard: Counters shall be wiped down and free of debris. Wipe sinks, tabletops, and horizontal surfaces. Health-conscious & effective cleaning processes and techniques shall be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other office areas. All dirt, dust, water stains, spots, streaks and smudges shall be removed from the surfaces.

Empty all trash and recycling containers Performance Standard: Wastebaskets shall be free of spillage, dust, debris, and residue. Replace trash liners as needed. Plastic liners shall not be torn, worn, or contain residue. Transport all bagged trash into the dumpster in the maintenance yard. Recycling (from kitchenettes and copy room) shall be collected and deposited into the recycling dumpster in maintenance yard.

Dust and wipe horizontal surfaces. Performance Standard: All flat-surfaced furniture, countertops, windowsills, shelves, ledges, and cabinets are wiped or dusted. All dirt, dust, water stains, spots, streaks and smudges shall be removed from the surfaces. All baseboards are cleaned of lint, grime, and cobwebs. Health-conscious & effective cleaning processes and techniques shall be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other office areas.

APPENDIX A

MAPS & FIGURES

Figure 1. Location map depicting Sacramento National Wildlife Refuge Complex, 752 County Road 99W, Willows, California, 95988.

Figure 2. Location map off administrative office/visitor center, maintenance shop office, and dumpster at Sacramento National Wildlife Refuge Complex.

Sacramento

NWR

Complex

Willows