A04_Janitorial_Services_Statement_of_Work_Craig_Brook_NFH_2-7-2026.pdf

United States Department of the Interior

CRAIG BROOK NATIONAL FISH HATCHERY

306 HATCHERY ROAD

ORLAND, MAINE 04472

STATEMENT OF WORK

FOR

JANITORIAL SERVICES

May 14, 2026, 2026

TABLE OF CONTENTS

I. SPECIFIC REQUIREMENTS – CUSTODIAL SERVICES

II. JANITORIAL TASK SUMMARY TABLES

A. WEEKLY AND AS REQUESTED TASK SUMMARY LIST .................... Error! Bookmark not defined.

III. WEEKLY CUSTODIAL TASKS

IV. AS REQUESTED TASKS ............................................................... Error! Bookmark not defined.

A. STRIPPING AND WAXING OF VINYL COMPOSITION TILE FLOORS (once per year) ............... Error!

Bookmark not defined.

B. BUFFING OF VINYL COMPOSITE TILE FLOORS (once per year) ..... Error! Bookmark not defined.

C. SCRUBBING TILE & GROUT FLOORS (once per year).................... Error! Bookmark not defined.

D. CARPET CLEANING (once per year) ............................................. Error! Bookmark not defined.

E. WINDOW WASHING (once per year) ........................................... Error! Bookmark not defined.

F. CLEANING OF HATCHERY RESIDENCES (up to twice per year) ...... Error! Bookmark not defined.

V. STANDARDS OF PERFORMANCE

VI. INSPECTIONS AND REPORTING REQUIREMENTS

VII. FACILITY AREA (SQUARE FOOT)

I. SPECIFIC REQUIREMENTS – CUSTODIAL SERVICES

• Pre-bid Site visit REQUIRED.

• Supervisory site visit required.

• All work shall be performed under the supervision of the primary contractor.

• The Contractor’s staff may be required to pass a background check.

• The Contractor’s personnel will conduct themselves on site in a professional manner at all times.

• The Contractor shall use environmentally friendly products, whenever possible.

• The Contractor shall use janitorial and commercial cleaning best practices.

• The Service will provide toilet paper, paper towels, hand sanitizer, hand soap, dish soap, and garbage can liners.

• Materials, equipment and/or paper supplies belonging to the Hatchery will not be removed from the site.

• The Contractor or their representative shall maintain the janitor closets in a clean, neat, and orderly fashion.

• The Primary Contractor will inspect work performed by any sub-contractor on a regular basis. In the event of work performance deficiencies, the Contract Administrator or designated representative will notify the Contractor. Notification may be verbal or written

(e.g. email). The Service may choose to require the Contractor to rectify the deficiency within 24 hours or withhold payment.

• The weekly task work will be performed on one weekday between the hours of 8:00 am and 5:00 pm or weekend day between 8:00 a.m. and 2:00 pm with hatchery manager approval. In no case shall work be performed before or after the schedule times without approval by the hatchery manager. As Requested, task will be performed per an approved schedule by the hatchery manager.

• The Contractor and his/her employees, if working after normal business hours, will ensure that all doors, windows, and gates giving access to the Hatchery and Visitor Center building are secured. All lights, except night lights, will be turned off before leaving the premises. The Failure to properly secure the Hatchery and Visitor Center building may result in a reduction of payment.

• Contractor and his/her employees, if working after normal business hours, will notify the hatchery designee when they arrive on site and again when they are ready to depart the site.

• The Contractor is not expected to clean locked offices unless specific arrangements are made for access.

• The Contractor shall report any building damage and potentially hazardous conditions immediately to the Hatchery Designee and note on the Custodial Log. For life-threatening emergencies, calls shall be directed to 911.

• Hazardous conditions resulting from the Contractor and his/her employees shall be immediately remedied or secured by the Contractor’s qualified and trained personnel to prevent further damage and/or protection of all personnel from exposure or injury.

II. JANITORIAL WEEKLY TASK SUMMARY

Location

Vacuum, Sweep &

Mop

Floors

Clean &

Disinfect

Surfaces

Dust

Surfaces

Empty

Refuse &

Recycling

Clean

Glass &

Mirrors

Maine Entrance Foyer X X X X

Main Office Reception Area X X X X

Main Offices X X X X

Main Office Restrooms X X X X X

Main Office Corridor X X X X

Annex Offices X X X X

Annex Office Corridor X X X X

Large Conference Room X X X X Small Conference Room X X X X

Visitor Center Foyer X X X X X

Visitor Center X X X X

Visitor Center Restrooms X X X X X

Visitor Center Auditorium X1 X X X

Visitor Center File Storage X1 X X X

Kitchen/Break Room X X X X Kitchenette, Annex X X X X Locker Rooms X X X X X

Downstairs Bathroom X X X X X

Stairwells X X X X

1. Weekly cleaning and vacuuming of the auditorium and file storage areas of the Visitor Center are not necessarily needed each week but should be checked weekly and cleaned when needed.

III. WEEKLY CUSTODIAL TASKS

COMMON AREAS, OFFICES, VISITOR CENTER, CONFERENCE ROOMS,

BREAKROOM, KITCHENETTE, BATHROOMS, LOCKER ROOMS, STAIRWELLS and

FOYER

• REFUSE & RECYCLING – CONTAINERS

a) Empty refuse containers and replace liner

b) Empty containers of paper recycling containers

c) Clean & disinfect waste receptacles, as needed

• DUSTING

a) Dust horizontal surfaces

b) Dust furniture, tables, and cabinet tops

c) High dust: vents, grilles, lighting, clocks, door frames, window frames, picture frames, etc., at least once per month

• CLEAN & DISINFECT

a) Clean and disinfect handles, doorknobs, and handrails

b) Clean and disinfect drinking fountains in Visitor Center

c) Clean and disinfect light switch plates

d) Clean and disinfect exposed desktops and other horizontal surfaces in offices and reception area.

e) Clean and disinfect countertops and refrigerator doors in breakroom and kitchenette

f) Spot clean cabinet fronts in breakroom and kitchenette as needed

g) Clean doors, doorframes, and windowsills as needed

h) Clean baseboard and heaters as needed

• FURNITURE

a) Furniture – Damp wipe chairs and armrests, as needed

b) Furniture – Vacuuming, as needed

• FORER WINDOW AND DOOR GLASS

a) Clean main office entry window and door glass inside and outside

b) Clean Visitor Center entry window and door glass inside and outside

• CARPETING

a) Vacuum carpeting

b) Vacuum with edging tool – Corners and wall bases, as needed

c) Spot clean carpet, as needed

• FLOORING – CERAMIC & PORCELAIN TILE

a) Sweep tile floors:

b) Wet mop to disinfect hard floors

• FLOORING –VINYL COMPOSITION TILE

a) Sweep tile floors

b) Wet mop vinyl floors

• FLOORING – WOOD

a) Sweep wood floors

b) Damp mop wood floors

• STAIRWELLS

a) Sweeping/vacuuming stairs and landings

b) Mop stairs and landings

c) Clean and disinfect handrails

• RESTROOMS AND LOCKER ROOMS

a) Clean and disinfect dispensers and fixtures

b) Clean and polish chrome and stainless steel

c) Wipe down walls near sinks and paper towel dispensers

d) Restock dispensers

e) Clean and disinfect shower stalls and curtains

f) Clean and disinfect shower mats

• VISITOR CENTER AUDITORIUM AND FILE STORAGE AREAS

a) Weekly cleaning and vacuuming are not necessarily need each week but should be checked weekly and cleaned when need.

IV. STANDARDS OF PERFORMANCE

These standards are an outline of general expectations of cleanliness but are not meant to replace or supersede the latest industry standards or materials and equipment manufacturers’ recommendations. Each of the Contractor’s

Employee’s shall be equipped with the necessary equipment to carry out the proper performance of the cleaning as specified. This equipment shall be available and in possession of the Contractor’s Employee’s at all times while carrying out their duties.

Service Level (Acceptable Quality): The level of services as outlined in these Specifications shall consistently be maintained. During the Contract period, the Contract Administrator will conduct monthly inspections of the facilities under this Contract. The inspections are based on standards for commercial facilities within the maintenance industry.

Carpeting Cleaning: Remove or move office furniture so that carpeting under desks and tables can be cleaned.

Vacuum the carpet surface to removal loose dust, dirt, soil, debris, and other foreign material from carpeted floors and crevices where floor and walls intersect. Spot treat visible stains. Use standard professional techniques and equipment to wet clean carpeting. Standard: There shall be no evidence of any dust or dirt or any other loose foreign material.

Materials shall be left in a dry state. All items moved during this process shall be returned to their original positions.

There shall be no cleaning solution or splatter left on baseboards and fixtures.

Carpeting Vacuuming: See Vacuuming

Buffing: Buffing/Burnishing/Polishing requires the use of a high-speed floor machine and a clean pad designed for polishing or buffing. Standard: An industry standard method was used, and the floor should have a “non-yellowed” high-gloss appearance.

Blinds: Blinds shall be cleaned with a vacuum cleaner using tools designed for cleaning blinds. Standard: Blinds shall be free of dust and give an overall clean appearance.

Chrome Surfaces: Cleaning chrome requires the removal of surface spots, fingerprints, smudges, etc., with the appropriate chrome polish. Standard: Surfaces will present a clean uniform shining appearance free of all soil, marks, smudges, streaks.

Clean & Disinfecting: Removal dirt, dust, grime, finger marks, furniture rubs, cobwebs, scuffs, and smudges from surfaces with an appropriate cleaning technique. Disinfecting is the application of a germicidal solution to surfaces to kill or neutralize 99.9% of the material containing or supporting the growth of bacterial/viral organisms. Surfaces should remain “wet” for a minimum of 10 minutes or per manufacturer’s recommendation. Standard: Surfaces shall be as free of dirt, dust, grime, finger marks, furniture rubs, cobwebs, scuffs, smudges and material containing living bacteria, viruses, or other contaminations that are capable of causing infections.

Damp Mopping: Damp mopping requires the use of cotton or similar yarn type string mops (24 oz.) that have been mechanically wrung/squeezed to remove excess solution for purposes of removing light soil, dirt, liquid or other foreign material from a floor that does not require the complete mopping of the area or when the area is not soiled sufficiently to require wet mopping. Standard: A damp mopped floor shall be free of all dirt, debris soil, liquids or other foreign material. All splash marks/spots on walls and furniture/fixtures shall be removed before completion of the damp mopping task. All items moved to accomplish this task shall be returned to their original positions.

Dispenser cleaning and service: Dispenser cleaning/service requires damp wiping dispensers with a disinfectant, checking/refilling of all towel, toilet tissue, soap, or any other dispensers which may be identified by the Contract

Administrator. Standard: Dispensers will be disinfected, present a clean uniform shining appearance free of all soil, marks, smudges, streaks and will have an adequate supply of the applicable dispensed products.

Dusting: Normal or low dusting includes all levels up to six (6) feet in height. All high dusting will be above six (6) feet high. Standard: Items shall be free of any laden airborne materials, streaks, smudges, and cobwebs. Laden airborne matter shall be removed by either mechanical, chemical, or manual means. Devices, which merely displace or redistribute the matter, such as feather dusters, will not be used, unless treated to attract and hold the matter. All items moved to accomplish this task shall be returned to their original position.

Fixtures: Cleaning of restroom & kitchen fixtures and fountains require the removal of dust, dirt, debris, spots, stains, and smears from sinks, slop sinks, toilets, urinals, and fountains with a germicidal solution. Standard:

Fixtures will be disinfected and there shall be no dust, dirt, spots or debris on the fixtures.

Flooring: See Carpet cleaning, damp mopping, stripping and waxing floors, vacuuming, and wet mopping.

Furniture: Cleaning of furniture and tables requires dusting, damp wiping or vacuuming. Standard: Surfaces are to be free of dirt, dust, debris, marks, lint, and film. Any furniture moved during cleaning shall be returned to the original location.

Glass (Foyer Areas): Cleaning of glass is cleaning the inside and outside glass surfaces and the surrounding boundary of the applicable entrance area. Standard: Glass shall be free of streaks, smudges, fingerprints, etc.

Surfaces surrounding the entrance shall be free of dirt, dust, fingerprints, cobwebs, and have a clean appearance.

Glass, Window, and Mirrors: Glass and window cleaning requires the removal of dirt, soil, smudges, fingerprints, and other foreign material from glass window, doors, partitions, or any other items, which may consist in whole or part of a glass, or similar material including mirrors. Standard: Glass surfaces shall be free of all dirt, soil, smudges, streaks, smears, film, or any other foreign substances. All excess spray/solution must be removed from any surrounding trim or surfaces and glass/window surfaces shall have a uniformly bright appearance. Any items moved to accomplish this task must be returned to their original positions.

Handrail: Handrails shall be wiped clean to remove dirt, soil, smudges, fingerprints, and other foreign material and then disinfected. Standard: handrails shall be free of all dirt, soil, smudges, streaks, smears, film, or any other foreign substances.

Prime Floor Drains: Restroom and locker room floor drains are to be flushed with water so as to clean out the traps and eliminate odors. If necessary, a disinfectant odor neutralizer is to be used in conjunction with the water. Standard:

The floor drain shall be clear of dirt, soil, other foreign material, and odor.

Refrigerators: Requires cleaning outside surfaces, especially the handles with a germicidal detergent solution. For residences, the inside shall also be cleaned. Standard: Outside surfaces shall present an overall clean appearance.

Restrooms: Cleaning of restrooms requires the removal of trash, cleaning of floors, fixtures, urinals, toilets, receptacles, faucets, handles, switch plate covers, dispensers, walls, partition stalls, and doors with a germicidal solution. All glass, chrome, and stainless-steel surfaces shall be cleaned and buffed to a shine. Standard: Restrooms shall be considered properly cleaned when floors are mopped and fixtures, urinals, toilets, waste receptacles, wash basins, faucets, handles, dispensers, partition stalls, and doors are cleaned with a germicidal solution. All glass, chrome, and stainless-steel surfaces shall be cleaned and buffed to a shine, waste receptacles emptied, and dispensers refilled.

Scrubbing: Machine scrubbing requires the use of mechanized scrubbing/vacuum machines to be more aggressive than wet mopping; this may include large areas such as halls, lobbies, garages, ramps, or similar large areas which would otherwise require extensive labor to complete in a reasonable time period. Standard: Machine scrubbing shall be held to the same quality standard as wet mopping and shall remove all scuff marks.

Shower Curtain/Doors: Cleaning of curtains/doors requires washing curtains with an approved cleaner that will eliminate fungus and green mold. Standard: Washed with a germicidal solution with no mold and/or odor remaining.

Shower Stalls: Cleaning of shower stalls is defined as the removal of soap scum, mold, stains, and odors from surfaces (including grout) and cleaning the entire enclosure with a germicidal solution or steam cleaning. Standard:

Walls, ceiling, enclosures, grout, and fixtures are cleaned with a germicidal solution and chrome is buffed to shine.

There shall be no mold, dirt, soil, grime and/or odor remaining.

Shower Safety Mats: Cleaning of mats requires washing mats with an approved cleaner that will eliminate fungus and mold. Standard: Shower safety mats shall be considered properly cleaned when they are washed with a germicidal solution.

Spot Cleaning Floors: Spot cleaning requires the removal of dirt, soil, debris, liquids, stains, or other foreign materials from floor areas which can be accomplished by cleaning only the immediately affected area where cleaning the whole area would not be necessary. Spot cleaning may be accomplished by any of the methods contained herein and as dictated by the circumstances of the floor covering and soiling. Standard: Spot cleaning shall remove completely any evidence of the soiling which necessitated the cleaning and return the finish of the area affected to its pre-soiled condition without evidence of occurrence or cleaning.

Stairwells: Cleaning of stairwells requires the removal of loose dust, dirt, soil, debris, and other foreign material from rubber flooring prior to mopping. All handrails shall be wiped clean and shall be cleaned and buffed to a shine.

Standard: Stairwells shall be considered properly cleaned when the floors are free of dirt, soil, debris, and other foreign material and mopped. All handrails are free of dirt, soil, and grime.

Stripping and Waxing Floors: Standard professional techniques shall be used to strip and wax all vinyl composite tile floors including corridors, doorways, kitchens, breakroom, janitorial closet, and alcove with large format printer.

Standard: An industry standard method was used, and floors shall be free of streaks, clumps, bare spots, and fibers and have a durable “non-yellowed” high-gloss appearance. There shall be no cleaning residue or splatter left on baseboards and fixtures.

Sweeping and Dust Mopping: Sweeping/dust mopping requires the removal of loose dirt, dust, debris, and other foreign material through either manual or mechanized methods, as appropriate for the location and situation.

Standard: A swept area shall be free of all loose dirt, grit, lint, dust, debris, or other foreign material with no build up in corners, crevices, under or around furniture parts. All items moved to remove dirt shall be returned to their original location.

Switch Plates: switch plates for lighting shall free of dirt, dust, grime, finger marks, scuffs, and smudges from surfaces and cleaned and disinfected with an appropriate cleaning technique. Standard: Surfaces shall be as free of dirt, dust, grime, finger marks, scuffs, smudges and material containing living bacteria, viruses, or other contaminations that can cause infections.

Trash Receptacles: Cleaning and disinfecting receptacles is defined as wiping or washing containers with a germicidal solution and replacing plastic liners. Standard: Receptacles shall be considered properly cleaned when both the inside and outside are clean, free of stains, dried refuse and odors, and a plastic liner replaced, if necessary.

Receptacles shall be returned to the original locations.

Trash/Waste/Recycling Removal: Trash/waste/recycling removal requires the collection of all materials, which have been placed into appropriate containers, and taken to a specified site for disposal. Standard: All trash/waste and soiled liners shall be removed from all trash/waste containers, and a new trash/waste liner shall be fitted into all such containers. Collected trash shall be disposed of in the facility dumpster. All small office recycling bins shall be emptied into larger recycling bins.

Vacuuming: Vacuuming requires the mechanical removal of loose dust, dirt, soil, debris, and other foreign material from carpeted floors and other items (e.g. couches, chairs, walls, curtains/drapes), which require this method of cleaning. Carpet edges and corners where floor and wall intersect, where floor and thresholds meet or around the bases of any object permanently placed on a carpet surface are to be vacuumed with an edging tool. Standard: There shall be no evidence of any dust or dirt or any other loose foreign material. Materials shall be left in a lint free state. All items moved during this process shall be returned to their original positions.

Walk-off Mats: Carpet mats shall be vacuumed with a commercial vacuum before spot cleaning. Entrance mats made of rubber or polyester shall be swept, shaken, vacuumed or washed. Carpet mats shall be lifted, moved to remove soil and moisture underneath, and replaced. Standard: There shall be no dirt left on surfaces or underneath.

Wet Mopping: Wet mopping requires the removal of built-up dirt, soil, liquids, or other foreign materials from a floor using commercial type clean cotton or similar yarn type string mops and mechanically wrung out so as to have sufficient neutral detergent and water solution or disinfecting detergent and water solution. This shall include rinsing if required or as recommended by the detergent manufacturer. Sweeping to remove dirt and debris may be needed prior to mopping. Standard: A wet mopped floor shall be free of all dirt, debris, soil, liquids, or other foreign material. It will present a uniform appearance free of streaks, smudges, heel marks, or any other marks, which can be reasonably removed through this cleaning method. All splash marks/spots on walls and furniture/fixtures shall be removed before completion of the wet mopping task. All items moved to accomplish this task shall be returned to their original positions.

V. INSPECTIONS AND REPORTING REQUIREMENTS

• Custodial Log of all tasks performed for each visit shall be completed, signed, and dated by the employee who performed the work. The log will be provided by Craig Brook National Fish Hatchery.

Information in the Janitorial Log shall include at a minimum:

1. Checklist of work performed during the cleaning visit. All weekly and as needed tasks shall be clearly noted on the Custodial Log.

2. Discrepancies from the routine work scheduled and an explanation of the circumstances involved.

3. If janitorial supplies that are provided by the facility (i.e. paper products, toilet paper, paper towels, garbage can liners) are running low, please note them on the Custodial Log so they can be resupplied.

4. Any damage or defect of Service property where the Contractor has responsibility should be documented on reports with sufficient description and identified location for follow up by the

Contractor Administrator.

The Service will verify the information presented on the invoice with the Custodial Log. If a task is not listed on the Custodial Log, the Contractor will not be paid for the service. If the Contractor fails to complete the Custodial Log, this shall be sufficient cause to terminate the contract.

VI. FACILITY AREA (SQUARE FOOT)

Square footage for locations and windows are good faith estimates and should be verified.

Location

Approximate

Area (sq. ft.)

Approximate

Glass* (sq.

ft.) Floor Type(s)

Main Entrance Foyer 128 316 Tile

Main Office Waiting Area 576 0 Carpet

Main Offices 2,873 442 Carpet

Main Office Restrooms 144 0 Tile

Annex Offices 760 260 Carpet

Main Office Corridor 576 7 Vinyl Tile

Annex Office Corridor 874 71 Vinyl Tile

Large Conference Room 720 136 Carpet

Small Conference Room 336 0 Carpet

Visitor Center Foyer 128 338 Tile

Visitor Center (VC) 4,125 363 Carpet, Tile

Visitor Center Restrooms 336 0 Tile

Visitor Center Auditorium 600 0 Carpet, Wood

Visitor Center File Storage 300 Included in VC Carpet, Tile

Break Room/Kitchen 720 132 Vinyl Tile

Kitchenette 96 0 Vinyl Tile

Locker Rooms 288 0 Tile

Downstairs Bathroom 50 0 Tile

Stairwell, Visitor Center 576 0 Rubber

Stairwell, South 384 0 Rubber

Janitors Closet 96 0 Vinyl Tile

Electrical Room 96 0 Vinyl Tile

Hatchery Residence (#38) 1,700 120

Vinyl planks, Linoleum, Tile, Concrete

Hatchery Residence (#85) 1,250 60

Vinyl planks, Linoleum, Tile, Concrete