A04_0040595107_SOW_NATC_Cable_Installation.pdf

Natchez National Historical Park Dedicated Fiber Internet Service

Requirements

1.0 INTRODUCTION

1.1 Purpose

The National Park Service, Natchez National Historical Park (NATC) is seeking an Internet Service Provider (ISP) to provide dedicated internet access to include the installation of fiber optic cables and related components from outside the park to four locations in Natchez National Historical Park as specified in this document. This dedicated internet access will be used by park staff to access, NPS intranet, commercial internet sites, email, social media, video conferencing, and VOIP communications.

1.2 Background

Natchez National Historical Park tells the story of Natchez in the American South. The Park protects the sites and structures associated with the peoples of Natchez and its surrounding area from earliest inhabitants to the modern era. The historic sites maintained by the park, and the surrounding preservation district, give visitors an opportunity to understand the region's social political, and economic development, particularly in the pre-and-post Civil War eras. They also provide insights into the region's commercial and agricultural history, especially in relation to the Mississippi River, slavery, and cotton.

The Park is composed of five NPS owned properties: Forks of the Road, Fort Rosalie, Melrose, the William Johnson House, the Natchez Visitor Center, and a larger area known as the preservation district.

1.3 Objective

The objective of this project is to provide dedicated internet access to the Natchez Visitor Center, Melrose estate, William Johnson site, and the Maintenance Facility of Natchez National Historical Park. Service installation will include the installation of fiber optic cables and any related components from outside the park to the demarcation points specified in this document.

Access shall be provided on a firm fixed price basis for up to five years (base plus four option years). Pricing shall include all service calls necessary to troubleshoot, maintain and repair the internet service and any contractor owned equipment.

1.4 Scope

The contractor will provide complete dedicated internet service and access to the internet for the four locations within Natchez National Historical Park specified in this document. Contractor shall perform service calls necessary to troubleshoot, maintain, and repair the internet service within the timeframes specified in the specific task details.

1.5 Locations

Dedicated internet access is required at the following four locations within Natchez National Historical Park.

1.5.1 Natchez Visitor Center

The Natchez Visitor Center is located at 640 South Canal Street in Natchez, MS the demarcation location is the first-floor communications entrance room which is located below ground level approximately 50’ from South Canal Street.

1.5.2 NATC Maintenance Facility

The NATC Maintenance Facility is located at 45 Melrose Montebello Parkway in Natchez MS.

The demarcation location is in the communications closet located approximately 50’ inside the facility management building which sits approximately 170’ off of Melrose-Montebello Parkway.

1.5.3 William Johnson Site

The William Johnson Site is located at 210 State Street in Natchez, MS. The demarcation location is approximately 30’ inside the building sitting adjacent to State Street.

1.5.3 Melrose Estate

Melrose is an 80-acre estate located at 1 Melrose Montebello Parkway in Natchez MS. The demarcation location is in the basement of the main house which sits approximately 1,500’ from Melrose Montebello Parkway.

2.0 REQUIRED SERVICES

The contractor shall provide all design, labor, materials, and supervision to install infrastructure/equipment for dedicated internet access services at the locations specified in this document.

Provider must provide routers and data media converters or transmission devices for each location.

Internet access connections must have unlimited usage and must not require the installation of any custom software on the client side. Provider will not slow down bandwidth due to excessive usage or network demands.

The provider must guarantee that the maximum packet loss within their infrastructure does not exceed 1%.

The provider must permit installation of Customer VPN encryption devices on the circuits.

The provider must provide free and unlimited technical support.

The provider shall normally provide a 10-day lead time for scheduled outages. If a scheduled outage must be performed in less than 10 days, the provider shall contact the park via telephone and email to notify, confirm, and coordinate as appropriate.

In case of incident, the provider must guarantee initial diagnostics within the first 4 hours and full resolution within the first 24 hours.

Service reliability and quality of service must be ensured. Overall uptime shall not be less than 99%.

The installation of service components must allow for a future growth potential of no less than one (1) gigabyte (GB) bandwidth without any infrastructure upgrades.

2.1 Services for Natchez Visitor Center

The contractor shall provide dedicated fiber internet service to the Natchez Visitor Center at the designated demarcation point, to include installation of fiber optic cables and all necessary components to provide internet service with a minimum bandwidth of 300 MBPS in download and upload speed. Demarcation connectivity must be made via fiber optic cable.

2.2 Services for NATC Maintenance Facility

The contractor shall provide dedicated fiber internet service to the NATC Maintenance Facility at the designated demarcation point, to include installation of fiber optic cables and all necessary components to provide internet service with a minimum bandwidth of 100 MBPS in download and upload speed.

2.3 Services for William Johnson Site

The contractor shall provide dedicated fiber internet service to the William Johnson Site at the designated demarcation point, to include installation of fiber optic cables and all necessary components to provide internet service with a minimum bandwidth of 100 MBPS in download and upload speed.

2.4 Services for Melrose Estate

The contractor shall provide dedicated fiber internet service to the Melrose Estate at the designated demarcation point, to include installation of fiber optic cables and all necessary components to provide internet service with a minimum bandwidth of 100 MBPS in download and upload speed.

3.0 CONTRACTOR RESPONSIBILITIES

The contractor shall provide dedicated internet access service that will enable users to access internet sites, email, social media videoconferences and allow for NPS WAN access via NPS installed L2L device in addition to allowing future installation of VOIP system. Completed system must adhere to all applicable industry standards. Any work deemed to be noncompliant shall be re-worked at the contractor’s expense.

The Contractor shall be responsible for the acquisition and installation of all necessary equipment and software needed to render the network usable at the demarcation point.

Contractor must provide installation of fiber optic cables required to provide service to the demarcation point at each location and will provide routers and data media converters or transmission devices to connect from demarcation to switch at each location.

Contractor must verify all quantities, dimensions, and distances affecting work of this project, and must field verify all new and existing dimensions affecting the work of this project.

Contractor must provide submittals for any required outdoor cabling on National Park Service owned land. Cable installation on NPS lands shall be specified in the offeror’s technical proposal by mapping the proposed location and providing a detailed description of the proposed installation method to include equipment to be used in the installation. Natchez National Historical Park lands are rich in archeological resources and requires that any necessary ground disturbance be conducted in the most noninvasive methods available. If any indication of artifacts or structural components such as bricks are discovered in the course of this project, work must stop at once and the condition be called to the attention of the COR.

The Contractor shall protect the park resources and landscape from damages and shall repair any damage to park resources and landscapes resulting from failure to comply with the requirements of this contract or failure to exercise reasonable care in performing the work.

Contractor shall locate all existing utilities prior to excavation. Hand-dig within two feet of existing utilities. Contractor shall ensure immediate repair to damages it causes to any utilities at its own expense.

Contractor shall investigate existing conditions, review specifications, and make necessary calculations, recommendations, and modifications to achieve the objectives of this project.

Contractor proposal is to be “all encompassing” to provide high-speed internet service at each location.

4.0 Site Survey

Contractor shall conduct a thorough site survey for each location prior to submitting an offer in response to this request.

5.0 Government Furnished Property

None

6.0 Business Hours

The contractor shall complete on-site work during normal business hours of 8:00 am to 4:30 om, Monday through Friday, excluding Federal holidays. The contractor shall coordinate specific on-site work schedules with the Contracting Officer and COR five days prior to performance start date. While on site, the COR may be reached by mobile phone during normal business hours. Installation shall be completed with 90 days after Contracting Officer issues notice to proceed. Any work outside of normal business hours shall be pre-approved by the Contracting Officer and COR.

7.0 Management

The contractor shall manage the total work effort in accordance with effective and efficient management principles and safe working practices to ensure on-time completion of this contract.

8.0 Safety and Environmental Compliance

The contractor shall comply with pertinent provisions of the Occupational Safety and Health Act (OSHA), and state, local, safety, laws.

The contractor shall comply with pertinent Environmental Protection Agency laws and regulations.

The Park Safety Officer has the authority to issue restraint or cease and desist orders to the contractor when violations or unsafe acts are present and threaten Government and contractor employees or damage to government property.

The contractor shall immediately report to the Contracting Officer, COR, and Park safety officer all accidents resulting in employee injury, death, or damage to property while performing this contact.

9.0 Insurance

The contractor shall be insured in accordance with State of Mississippi insurance regulations.

The Government is not responsible for damages to Contractor’s equipment, vehicles, tools or materials or their employees and the personal property brought on-site. The Government will not accept any liability due to contractor employee negligence.

Workers Compensation: The contractor shall furnish proof of workers compensation insurance to the Contracting Officer for those employees performing work related to this contract and shall comply with the Workman’s Compensation Laws of the State of Mississippi.

Liability: The Contractor shall maintain a level of insurance that will protect the contractor and the Government from any claim as a result of bodily injury (including death) and property damage which may arise from and during the performance of this contract and shall submit proof of insurance to the Contracting Officer.

10.0 Contractor’s Proposal Package

The following deliverables are to be submitted with offer in response to this request.

• Technical approach to perform required services

• Map/Drawing of the proposed cable installation on NPS lands and detailed description of the proposed installation materials and method to include equipment to be used in the installation.

• Contractor’s Safety Plan

• Proof of Insurance – Business Liability and Workers Compensation

• Service Level Agreement with metrics and targets that are in accordance with industry standards.