A03 SOW Final.docx

1.0 Purpose:

The purpose of this contract is to provide maintenance and on-call service response when needed at the Defense Finance and Accounting Service-Indianapolis (DFAS-IN), 8899 East 56th Street, Indianapolis, IN 46249.

2.0 Scope:

The Contractor will provide labor, service, personnel, parts, supervision, equipment, tools, material, and other items and services as needed for the DFAS-IN Access Control System (ACS) that includes LENEL System Administration, Alarm Monitoring, Video Viewer, automatic door openers and all associated hardware, software, and equipment for the system to be fully operational. The Contractor will provide labor, service, personnel, parts, supervision, equipment, tools, material, and other items and services as needed for the DFAS-IN Intrusion Detection System (IDS) (that includes DMP and Bosch system panels along with all associated hardware, field devices and equipment for the system to be fully operational). Telephonic and In-Person response times are specified below.

The IDS Areas are:

· Client Systems 1 Alarm: Requires UL

· Client Systems 2 Alarm: Requires UL

· Agency Force Protection: No UL

· Force Protection Operations Center: No UL

· The Office of Preparedness: No UL

· Client Systems 2 Server Room: No UL

· Disbursing Vault: No UL

· Room 139V: No UL

3.0 Place of Performance: Defense Finance and Accounting Service-Indianapolis, 8899 East 56th Street, Indianapolis, IN 46249.

The Contractor shall only work in the areas designated by the Contracting Officer Representative (COR). All Government facilities are non-smoking facilities. All Contractor personnel and visitors shall smoke in designated smoking areas only.

4.0 Period of Performance: The contract will be valid for one-year from the date of award and also includes four (4) one-year options. The total contract will not exceed five years.

5.0 Recognized Holidays: The following are recognized US federal holidays:

6.0 Requirements:

6.1 Telephone Consultation:

DFAS-IN will call in all requests for repair and requests for assistance. The Contractor shall reply to all requests within two hours, 7 days a week, 24 hours a day, 365 days a year. If a situation cannot be corrected via a phone consultation, the Contracting Officer Representative (COR) will determine if the situation is an Emergency.

6.2 In-Person Emergency Repair/Service:

6.2.1 The Contractor will provide an in-person technician trained to repair the DFAS-IN ACS and IDS within four (4) hours of DFAS Notification 24 hours a day, seven days week (including federal holidays) if the malfunction is deemed an Emergency Situation. DFAS Notification is the original call made for a telephone consultation. An Emergency Situation is any condition that requires immediate action to eliminate life or serious injury hazards to personnel, prevent damage to Government property, and maintain security of DFAS-IN assets. The Contracting Officer Representative will determine if the situation is an Emergency.

6.2.2 The Contractor shall provide, at their expense, all personnel, parts, supervision, equipment, tools, material, and other items and services necessary to perform all repairs and maintenance of the entire DFAS-IN ACS and IDS. If the Contractor requires outside support (electrician, scissors lift, etc.), the Contractor will ensure DFAS is advised with sufficient lead time for DFAS to arrange such outside support, prior to the Contractor dispatching a technician.

6.2.3 Emergency repairs shall be completed within 24 hours of being reported (including federal holidays and weekends).

6.2.4 The Contractor shall perform a test of all repaired systems to ensure proper operation before repairs are considered complete. Testing will be conducted in the presence of DFAS-IN Security Officials as a means of confirming results. A DFAS-IN Security Official will verify system operations.

6.2.5 DFAS-IN Security Officials will provide the contractor with a work request for service. The contractor will ensure the appropriate work order number is used on all documentation pertaining to the work completed.

0. In-Person Non-Emergency Repair/Service:

6.3.1 The Contractor will provide a technician trained to service the DFAS-IN ACS and IDS within twenty-four (24) hours of DFAS Notification. DFAS Notification is the original call made for a telephone consultation. Non-Emergency repairs should be performed during normal business hours, Mon – Fri 7:00 a.m. – 5:00 p.m., excluding Federal Holidays. With regard to non-emergency repairs/service, when the 24 hour period encompasses a Saturday, Sunday, and/or federal holiday, the Contractor shall arrive onsite on the first workday following initial Government notification.

6.3.2 The Contractor shall provide all personnel, parts, supervision, equipment, tools, material, and other items and services necessary to perform all repairs and maintenance on the entire DFAS-IN ACS and IDS. The Contractor shall provide, at their expense, outside support (electrician, scissors lift, etc.) if necessary. The Contractor will ensure DFAS is advised with sufficient lead time for DFAS to arrange such outside support, prior to the Contractor dispatching a technician.

6.3.3 Non-Emergency Repairs shall be completed within five days of being reported.

6.3.4 The Contractor shall perform a test of all repaired systems to ensure proper operation before repairs are considered complete. Testing will be conducted in the presence of DFAS-IN Security Officials as a means of confirming results. A DFAS-IN Security Official will verify system operations.

6.3.5 DFAS-IN Security Officials will provide the contractor with a work request for service. The contractor will ensure the appropriate work order number is used on all documentation pertaining to the work completed.

7.0 Submittals:

The Contractor is required to submit the following reports and records:

7.1 Test Reports: Indicate procedures and results for specified field testing and inspection. Test reports must be submitted within three days after testing.

7.2 Manufacturer’s Field Reports: Indicate activities on site, adverse findings, and recommendations.

7.3 Service Records shall be maintained by the contractor in an automated database and be available for review at all times. Contractor shall submit a copy of all service actions, mark-ups, and test and/or service reports when requested by the government. All records remain the property of the government and are to be turned over when requested by the government or at the conclusion of the contract.

8.0 LENEL Security System Equipment and Intrusion Detection System Equipment:

8.1 ACS: The Contractor will provide labor, service, personnel, parts, supervision, equipment, tools, material, and other items and services as needed for the DFAS-IN ACS. The ACS includes: Lenel OnGuard System Administration, Alarm Monitoring, Video Viewer, 98 automatic door openers and associated system operating equipment to include: 7 CPU’s, 1 Server, 1 Badge Printer, 202 Card Readers, Door Hardware (electrified mortise, cylindrical, panic devices, strikes, door hardware power supplies, electric power transfer devices, door contacts, sensors, automatic door openers and request to exits), 6 Network Video Recorders (NVR), 102 IP cameras (includes 4 parapet cameras), power supplies and related video products (including NVR and associated equipment), any other associated hardware and wiring. Contractor will also maintain all wiring associated with the ACS.

8.2 IDS: The Contractor will provide labor, service, personnel, parts, supervision, equipment, tools, material, and other items and services as needed for the DFAS-IN IDS. The IDS includes: Bosch and DMP panels, expansion modules, power supplies, door contacts, high security door contacts, motion detectors, cabinet tampers, phone line module, internet module and any other associated hardware and wiring. Contractor will also maintain all wiring associated with the IDS.

9.0 Qualifications:

9.1 Contractor must possess and demonstrate a working knowledge of the LENEL ON-Guard software applications.

9.2 Contractor must maintain and submit proof of LENEL/On-Guard Certifications for their employees.

9.3 Contractor must be a LENEL Value Added Reseller (VAR). The Contractor must maintain and submit proof of their VAR license.

9.4 Contractor must possess and demonstrate a working knowledge of the Bosch and DMP Intrusion Detection System panels and associated devices to support system operation.

9.5 Contractor must be a Bosch and DMP reseller. The Contractor must maintain and submit proof of their reseller license for Bosch and DMP.

10.0 Security (Applies to Contractor and any Sub-Contractors):

10.1 The contractor shall provide full name (Last, First and Middle), social security number, place of birth, date of birth, country of birth, home phone number, work phone number and email address of all individuals requiring facilities access to perform work in accordance with this statement of work.

10.1.1 The Contractor shall provide this list within three days after contract award.

10.2 Contractor employees identified as requiring access to the facility are required to complete the SF-85, Questionnaire for Non-Sensitive Positions and a FD258 Fingerprint card, for a pre-appointment background investigation. The SF-85 Questionnaire is an electronic document that must be completed on line (e-QIP). Necessary information to access the SF-85 on the website will be provided directly to the employees identified. The FD258 fingerprint card will be provided and actual fingerprinting will be done by DFAS-IN security personnel.

10.2.1 Contractor employees must complete the SF-85 and a FD258 within three days after notification from the DFAS Security Office.

10.2.2 Contractor employees must have a favorable National Agency Check with Inquiries (NACI) investigation to obtain a DFAS Contractor Unescorted Entrance Badge before contract performance can begin.

10.3 Badges must be worn and displayed above the waist at all times while at DFAS-IN. Contractor employees will be escorted by security personnel at all times during contract performance in designated restricted areas.

10.4 Security Search: All contractor personnel, their vehicles, and other property entering, leaving and while within the confines of DFAS-IN, shall be subject to search/inspection.

11.0 Safety:

11.1 All Contractor personnel shall comply with the Standard Industry of Indiana State Codes.

11.2 Contractor shall be responsible and accountable for the safety and actions of their employees while working on site IAW standard OSHA requirements.

11.3 Contractor personnel must also comply with all DFAS safety requirements.

11.3.1 The DFAS Safety Manager is responsible for ensuring contractor is aware of local safety requirements.

12.0 Normal Hours of Operation: Work hours shall be Monday thru Friday 0700-1700 hours, with the exception of Federal holidays. Contractor must have prior approval in writing to work outside these guidelines.

13.0 Disposal of Materials and Cleanup:

13.1 Contractor shall clean up after each work period and dispose of all debris at the close of each day.

13.2 Contractor shall verify all site conditions, quantities, measurements, and project requirements with the COR.

13.3 Contractor shall protect and barricade all work areas at all times to protect workers and the public from injury.

13.4 Contractor shall protect all structures, utilities, vegetation, sidewalks and vehicles from damage at all times. Replace all damaged materials with new materials to the satisfaction of the Government, at no additional cost to the Government.

14.0 Utilities: The Government shall provide reasonable amounts of water and electricity to support the contract. Hook up will be to existing outlets and will be the Contractor’s responsibility.

15.0 Invoicing: Invoices shall be submitted monthly in arrears. Payment will be made in accordance with the Prompt Payment Act. Invoices will include contract number, invoice number, and date. Invoices will be submitted to the COR/GPOC (Acceptor) as a 2-in-1 or Combo invoice via the internet using the Government provided Wide Area Work Flow (WAWF) Receiving/Acceptance System at https://wawf.eb.mil. (Reference clause 252.232.7003). When an invoice is to be submitted, the Contractor’s financial representative shall also present an Invoice Context Report (past monthly invoice information and future expected expenditures to enable DFAS to project funding expenditure through contract completion). When the 2-in-1 or Combo invoice is received by the COR/GPOC via WAWF, the COR/GPOC will review the document and if it is correct, accept it electronically and forward it for payment. Web Base Training is available at www.wawftraining.com and for more information go to www.dod.mil/dfas and click the e-commerce link. All other questions regarding training and gaining access to the WAWF should be discussed with the Contracting Officer.

16.0 Contractor Manpower Reporting: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Finance and Accounting Service (DFAS) via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2021. Contractors may direct questions to the help desk at http://www.ecmra/mil.

PART 6

ATTACHMENTS

6. ATTACHMENTS:

6.1. Technical Exhibit 1 – Performance Requirements Summary

6.2. Technical Exhibit 2 – Deliverables Schedule

Statement of Work ACS and IDS Service and Maintenance

TECHNICAL EXHIBIT 1

Performance Requirements Summary

6.1

6.1 Telephone Consultation.

6.3.1 Technician arrives within 24 hours.

6.3.1 Quality Assurance Monitoring Form to be completed by DFAS Requestor.

6.3.2 Personnel, parts, supervision, equipment, tools, material, and other items and services provided.

6.3.2 Quality Assurance Monitoring Form to be completed by DFAS Requestor.

6.3.3 Repairs completed within 24 hours.

6.3.3 Quality Assurance Monitoring Form to be completed by DFAS Requestor.

6.3.4 Testing successfully completed, confirmed by DFAS-IN Security Officials.

6.3.4 Quality Assurance Monitoring Form to be completed by DFAS Requestor.

7.1 Reports submitted within 3 days.

7.1 Quality Assurance Monitoring Form to be completed by DFAS Requestor.

7.2 Activities on site, adverse findings, and recommendations reported.

7.2 Quality Assurance Monitoring Form to be completed by DFAS Requestor.

13.0

13.1

13.2

13.3

13.4

13.4 Contractor shall protect all structures, utilities, vegetation, sidewalks and vehicles from damage at all times. Replace all damaged materials with new materials to the satisfaction of the Government, at no additional cost to the Government.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2021. Contractors may direct questions to the help desk at http://www.ecmra/mil.

TECHNICAL EXHIBIT 2

Deliverable Reports

End of Statement of Work