A01_SOR_SVC_PRE-SOL.docx

Statement of Requirements For Range and Training Area Management (RTAM)

1.0 BACKGROUND: Range and Training Area Management Systems (RTAM) at Camp Lejeune depend on Crestron-based AV and VTC systems for coordinating training operations. These systems, located in Buildings 1043 and 1046, support mission-critical range management functions. To maintain operational readiness, these systems require consistent warranty-based service and technical support.

2.0 SCOPE/OBJECTIVE: The Government is seeking vendors capable of providing full-service warranty maintenance and technical support for Crestron AV/VTC systems installed across Camp Lejeune. The intent is to sustain continuous operation of these systems with minimal disruption to training activities.

3.0 GENERAL REQUIREMENT: The contractor shall furnish all labor, tools, diagnostic equipment, certified personnel, and technical expertise required to perform:

3.1 Warranty-covered repairs, replacements, and firmware updates

3.2 Trouble shooting via phone, e-mail, or VTC

3.3 On-site service response for routinne and emergency issues

3.4 Equipment testing, de-installation/reinstallation, and programming adjustments related to replacements

3.5 Logging, tracking, and closing of trouble tickets using a help desk operating 0800–1700 EST, Monday–Friday

3.6 System functionality verification to original factory standards before departing the site

3.7 Response time

3.7.1 Remote ticket acknowledgement : within 1 to 2 hours

3.7.2 Routine On-site support: Within 48 to 72 hours

3.7.3 Emergency On-Site Support: As soon as available

3.8 Crestron and Planar AV/VTC systems, as detailed in the attached equipment inventory, including DigitalMedia switchers, transmitters/receivers, touch panels, amplifiers, commercial displays, and associated hardware.

3.9 Qualifications

3.9.1 Contractor Personnel must:

3.9.1.1 Hold a valid Crestron Systems certification

3.10 Additional Notes

3.10.1 Non-warranty components or discontinued hardware will require prior Contracting Officer Approval with cost estimates before work begins

3.11 Items covered in this service

3.11.1 See attached Excel spreadsheet for list of items

3.11.2 Non-warranty components or discontinued hardware will require prior Contracting Officer Approval with cost estimates before work begins

4.0 PERIOD OF PERFORMANCE:

4.1 This requirement will be for one (1) 12-month base period and three (3) 12-month option periods.

5.0 PLACE OF PERFORMANCE:

5.1 See attached Excel Sheet

6.0 GOVERNMENT POINTS OF CONTACT: The Government Points of Contact are not warranted Contracting Officers and do not have the authority to take any action, either directly or indirectly, that would change the pricing, quantity, place of performance, delivery schedule, or any other terms and conditions of the contract

6.1 CONTRACT ADMINISTRATOR/S:

6.1.1 Sgt Cassano, Eris H. 910-451-1286; eris.cassano@usmc.mil

6.1.2 GySgt Orellana, Jordan D. 910-451-1012; jordan.orellana@usmc.mil

6.2 GOVERNMENT TECHNICAL REPRESENTATIVE:

6.2.1 Provided at time of award

7.0 BASE ACCESS INTRUCTIONS FOR CAMP LEJEUNE:

-To gain initial access to the base, Contractors and/or Delivery Drivers must have in their possession: Contract Number, Location Address, and Sponsor’s Contact Information in order to gain initial access to the base. Base Access POC: to be provided at contract award.

-Contractors must be registered in the Defense Biometrics Identification System (DBIDS). It is the Contractor’s responsibility to ensure all their employees and/or subcontractors are properly registered within DBIDS.

-DBIDS credentials will be valid for the duration of your contract, not to exceed three years; however, re-vetting of individuals' information will occur each year.

-Contractors requiring access for over 60 days will receive a credential valid for up to one year.

-Contractors requiring access for less than 60 days will receive a temporary paper pass.

-Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CACs are exempt from DBIDS enrollment.

-If you have questions regarding base access, Contractor CACs, or DBIDS requirements, contact the Contractor Vetting Office (CVO). The CVO is located in Bldg. 818 adjacent to the Camp Lejeune Main Gate on Holcomb Blvd, just off NC Highway 24. The CVO is open Monday through Friday from 6 a.m. to 2 p.m. and closed on weekends and holidays.

Contractor Vetting Office - Appointments: 910-451-5977 Contractor Vetting Office - Questions: 910-451-0284/0289 Vetting Office Email: lejeunecontractorvetting@usmc.mil DBIDS email: https://dbids-global-enroll.dmdc.mil/preenrollui/#!/

-Contractors will report to the Contractor Vetting Office (CVO) to confirm their access requirements, undergo a background check and receive their credential/pass.

PLEASE NOTE: Individuals with active warrants may be subject to arrest on the spot.

**The Government will not be responsible for any contractor access delays. Delays that may result from inadequate planning are strictly the responsibility of the contractor.