a__SOW_1305M226Q0114.pdf

STATEMENT OF WORK

FOR

JANITORIAL SERVICES

NOAA Gulf of America Disaster Response Center 7344 Zeigler Blvd. Mobile, AL 36608

STATEMENT OF WORK

FOR

JANITORIAL SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, supervision, and other items and services necessary for janitorial services performed at the NOAA Gulf of America Disaster Response Center (DRC) to ensure the facility retains a cleanly appearance and functionality. These services shall include regularly scheduled basic cleaning as well as monthly, quarterly and annual cleaning recommended by the manufacturer of the facility components. The DRC may also require special event cleaning on occasions when the facility hosts events with large numbers (>50) of participants or has other non-routine cleaning needs.

All scheduled cleanings shall occur on a day pre-determined by the DRC Government Contact Point (GCP) and the contractor. A schedule of services for the contract year shall be developed by the GCP and coordinated with the contractor within 10 days of the start of each period of performance. On-site work shall be conducted during normal business hours of 8 a.m. to 4 p.m.

on the pre-determined day of the normal work week of Monday – Friday, excluding Federal holidays.

The Contractor’s personnel shall comply with all of the safety and fire regulations that are applicable to other employees working in the building. All material and equipment shall be picked up to eliminate tripping hazards in the work area. Appropriate signs shall be placed in clear view when mopping or waxing floors. No materials shall be used which will damage floors, floor coverings, fixtures, woodwork, painted surfaces or other items being cleaned.

Materials, which do not comply with applicable fire, safety, or OSHA regulations shall not be used. Cleaning solutions containing lye shall not be used on asphalt, tile, or linoleum floors because this forms an emulsion with asphalted and causes the colors to run or be faded. The Government will hold the Contractor responsible for any damage to Government property due to his/her failure to comply with these specifications. The Contractor shall ensure that upon completion of work that all tools, equipment, and supplies are returned to the designated storage place. Contractor shall also ensure that before leaving an area, all lights are turned off and doors closed, unless otherwise instructed.

1.1. Basic Cleaning Services. Basic cleaning services shall be performed three days per week at the locations indicated below. Furniture and other equipment (including waste containers) moved while performing these services shall be returned to their original position. Performance requirements for these services include the following:

1.1.1. Sweeping/Dust Mopping.

• Concrete, tile, metal, terrazzo, wood, and resilient flooring shall be swept or dust-mopped.

• Sweep lobby, loading zones, front sidewalk, and all other entrances/exits to the facility.

• A properly swept/dust mopped floor is free of all dust, dirt, grit, lint, stains and debris in easily accessible areas as well as corners, behind doors, on balusters, under desks, tables, benches, and other furniture, except permanently installed equipment such as safes, lockers, and filing cabinets which have full floor bearing.

• Removal of foreign matter, such as chewing gum, stains, and rust build-up is considered a part of sweeping/dust mopping.

1.1.2. Vacuuming Carpets and Rugs.

• Carpeted areas and rugs shall be vacuumed per the manufacturer’s instructions. Do not sweep the carpets with a broom.

• Spots and stains shall be removed with a spot remover approved for the type of carpet or rugs involved.

• A properly vacuumed carpet or rug has stains and spots removed and is free of all dust, dirt, grit, lint, stains and debris in easily accessible areas as well as corners, behind doors, on balusters, under desks, tables, benches, and other furniture, except permanently installed equipment such as safes, lockers, and filing cabinets which have full floor bearing.

1.1.3. Emptying Trash and Recycled Material Containers.

• All trash and recycled material containers shall be emptied into either the trash or recycling collection bins outside the facility.

• Any plastic liner with food wastes or that is soiled or leaking shall be replaced with a new plastic liner.

• The contractor shall provide plastic trash liners to replace discarded liners from trash or recycling containers.

1.1.4. Dusting/Cleaning.

• All furniture, chairs, lockers, partitions, equipment, hand railings, horizontal ledges, and sills shall be dusted.

• Walls, ceilings, doors, shelves, and partitions shall be wiped clean including glass in partitions and doors.

• Hallway, lobby and entrance walls and doors shall be cleaned.

• Miscellaneous hardware and bright metal work shall be wiped clean.

• Remove any cobwebs found during cleaning.

• Do not use any oil-based polish on desktops or table tops.

• Do not move objects or papers on desks or tables during dusting.

1.1.5. Wet Mopping.

• Floors shall be wet mopped to remove all dirt, streaks, smears and stains.

• A satisfactorily mopped floor is without dirt, dust, mop marks, streaks, film, debris, or standing water.

• All splashes on baseboards or furniture are to be quickly removed.

• Floors are scrubbed only when they cannot be cleaned satisfactorily by mopping.

• Mopping shall be preceded by and performed in conjunction with sweeping or dust mopping.

1.1.6. Cleaning Kitchens/Break Rooms.

• Wipe clean all surfaces including the table and counter tops with a disinfectant cleaner.

• Clean sinks with a disinfectant cleaner.

• Wipe clean the interior of the microwave ovens with a damp sponge or cloth.

• Floors shall be swept/dust mopped free of dirt/debris and wet-mopped with a disinfectant.

1.1.7. Cleaning Restrooms.

• Restroom fixtures, including water closets, urinals, lavatories, wash basins, vanities, and sinks shall be washed inside and out with a disinfectant, and shall be free of stains and odors.

• Clean mirrors with glass cleaner and an appropriate lint-free cloth to remove all streaks and smudges.

• An approved toilet bowl cleaner shall be used to remove stains from urinals and water closets/toilets.

• Clean and deodorize urinal traps by chemical means to eliminate odors.

• Brushes, sponges and cloths that have been used to clean any part of the restrooms

(including water closets/toilets, urinals, walls, floors, and partitions) shall not be used to clean sinks or other areas of the facility.

• Floors shall be swept/dust mopped free of dirt/debris and wet-mopped with a disinfectant.

• Floor drains shall be cleaned and flushed with a disinfectant.

• Wainscoting, partitions, walls, and doors shall be completely cleaned.

• Trash containers shall be emptied, disinfected, washed and plastic liners replaced.

1.1.8. Restocking Restrooms.

• The contractor shall provide plastic trash liners, toilet paper, paper towels, and liquid hand soap to re-stock the restroom supplies.

• The contractor shall re-stock restrooms sufficiently to ensure that supplies will last until the next scheduled service.

• Replenish toilet tissue dispensers keeping a full roll of tissue near the dispenser when the roll on the dispenser is partially used.

1.1.9. Glass Cleaning.

• Clean all exterior glass in the lobby “store front”, including the doors and windows with glass cleaner and an appropriate lint-free cloth to remove all streaks and smudges.

• Clean interior of lobby window glass with vinegar and water. These windows have been tinted and shall not be cleaned with ammonia-based cleaners.

1.2. Monthly Cleaning Services. In addition to the basic cleaning services, once per month (on the first service for each month) the following services shall be performed.

1.2.1. Spot Cleaning Upholstered Furniture.

• Spot clean any spots or stains on the upholstered furniture per the manufacturer’s instructions as needed or as determined by the COR.

1.2.2. Cleaning Water Fountains.

• Clean, sanitize, and polish all drinking fountains.

1.2.3. Sorting Recycling Materials.

• Collect the recycling materials from each recycling bin inside the office and sort them into separate recycling streams for cardboard, paper, aluminum, and plastic. Remove any trash and dispose of it properly.

1.3. Annual Cleaning Services. In addition to the basic, monthly, and quarterly cleaning services, once per year, the following services shall be performed.

1.3.1. Cleaning Shower Stalls.

• Shower stall walls and floors shall be washed with a disinfectant, and shall be free of stains and odors.

• Floors in shower stalls shall be swept and mopped to remove dirt, dust, and debris.

1.3.2. Floor Cleaning.

• Thoroughly scrub all linoleum, asphalt tile, sealed cement, and rubber/plastic tile floors removing old floor wax/polish and soil.

• Apply industrial grade wax/polish (per flooring manufacturer’s instructions, as applicable), machine buffing for long lasting shine and durable finish.

1.3.3. Glass Cleaning.

• Clean all exterior glass (windows and doors throughout facility, except for clerestory windows) with glass cleaner and an appropriate lint-free cloth to remove all streaks and smudges.

• Clean interior of window glass with vinegar and water. These windows have been tinted and shall not be cleaned with ammonia-based cleaners.

• Clean all other glass inside the facility (near office doors and between rooms) with window cleaner and an appropriate lint-free cloth to remove all streaks and smudges.

1.3.4. Sweeping Boat Barn.

• Sweep the boat barn floor to remove dirt, dust, and debris.

• Do not move any materials on the floor, instead, sweep around any obstacles.

1.3.5. Carpet Cleaning.

• Shampoo all carpets in accordance with the manufacturer’s instructions.

2. SERVICES SUMMARY (SS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

PWS

Para

Performance Standard Performance Threshold

Timeliness of service

1.1-1.4 Cleaning items fully completed on time.

Customer complaints shall not exceed 3 per month, satisfactory periodic evaluation

Quality of service

1.1-1.4 Cleaning items completed with no need for improvement or correction.

Customer complaints shall not exceed 2 per month, satisfactory periodic evaluation

2.1. Surveillance Methods. Surveillance shall be conducted by the government to ensure that performance objectives are meeting the specified performance thresholds.

2.1.1. Periodic Surveillances. This method requires the GCP to employ a “spot check” of evaluation based on the contractor’s schedule. Periodic surveillances shall be conducted on a scheduled basis (monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the GCP at no additional cost to the Government.

2.1.2. Surveillance Of Calls For Improvement Or Correction. The GCP will evaluate the contractor’s response to calls to re-do work when improvements or corrective actions are made.

The contractor shall receive a satisfactory inspection when improvements or corrective actions are successfully completed within 2 days from the time when the GCP contacts the contractor about the need for re-do.

Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the GCP at no additional cost to the Government.

2.2. Documentation Of Services. The contractor shall provide the GCP with documentation of the services performed during a service visit.

All tasks performed shall be documented with the following information: date, time, name of the personnel performing the work, and specific task performed.

This documentation may be a work order form or checklist, but shall describe the actions taken by the contractor to show that work has been performed in accordance with the PWS.

Documentation shall be provided to the GCP upon completion of services for each service call to the facility.

3. GENERAL INFORMATION.

3.1. Site Visit.

A site visit is strongly encouraged. Quoters are strongly encouraged to inspect the site where services are to be performed and to satisfy themselves as to all general and local conditions that may affect the cost of the performance of the contract, to the extent such information is reasonably obtainable. In no event will a failure to inspect the site constitute grounds for a claim after award of the contract. Please contact the Jessica White at jessica.white@noaa.gov or 251-544-5009 to schedule a site visit.

3.2. Place Of Performance.

NOAA Gulf of America Disaster Response Center 7344 Zeigler Blvd mailto:jessica.white@noaa.gov

Mobile, AL 36608

3.3. Hours Of Operation. The facility hours of operation are from 8:00 am through 4:30 pm on Monday through Friday (except on Federal holidays). Federal holidays are:

New Year’s Day – 1 January Martin Luther King Day – 3rd Monday in January President’s Day – 3rd Monday in February Memorial Day – last Monday in May Juneteenth – 19 June Independence Day – 4 July Labor Day – 1st Monday in September Columbus Day – 2nd Monday in October Veteran’s Day – 11 November Thanksgiving Day – 4th Thursday in November Christmas Day – 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance.

3.4. Security Requirements. Contractors are required to provide a state or federal issued identification and check in to the visitor log each time they are on site.

3.5. Operating Constraints. The contractor must procure and maintain at his/her own expense, all necessary permits and licenses to perform in accordance with the Performance Work Statement and shall comply with all applicable municipal, State and Federal regulations.

4. MANAGEMENT. The Contractor shall manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management experience to assure the performance of work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with quality standards specified herein.

4.1. Supervisor and Labor – Conduct of Work

The Contractor shall promptly remove from the work site any supervisor or employee whose work or conduct is not satisfactory to the COTR. The Contractor shall enforce strict discipline and good order among the Contractor’s employees. The Contractor and Contractor Employees working on Government premises are subject to all applicable Federal rules and regulations with regard to working in Federal buildings. The Contractor shall exercise the necessary supervision and control to prevent Contractor’s employees from violating any rules and regulations. No employee or representative of the Contractor shall be admitted to the contract site unless he/she furnishes satisfactory proof that he/she is a citizen of the United States, or if an alien, proof of alien registration and/or work visa. The Contractor should report any injury of personnel on the DRC premises or as a result of work on the DRC premises, property damage and potential hazard to the COTR as soon practical but no later than 24 hours from occurrence.

5. JANTIORIAL SUPPLIES.

Material Requirements: All restroom supplies and custodial materials and supplies provided by the Contractor shall be of commercial grade and quality and comply with “green” or environmentally responsible purchasing requirements in accordance with Executive Order 13693, Planning for Sustainability in the Next Decade.

(1) Toilet Supplies: Toilet supplies to be furnished by the Contractor to restock dispensers shall conform to the requirements below:

(a) Soap: Soaps for the restroom shall conform to the following requirements:

(1) Liquid soap for dispenser use shall be mildly scented.

(1) Toilet Paper: Toilet paper furnished by the Government for the Contractor to restock dispensers shall conform to the following requirements.

(1) Toilet tissue shall be medium-soft, conforming to commercial grade and quality.

The approximate size of rolls shall be 4 ½” wide. Factory reject type paper shall not be used in this contract. Paper shall be delivered in unopened cartons.

c. Waste Container Liners: Liners furnished by the Contractor to replace discarded plastic liners from trash containers shall conform to commercial grade and quality and be the proper size to fit the containers.

6. REFERENCE DOCUMENTS

6.1.1. Site Plans

G101 – Code Plan A101 – Floor Plan level 1 A401 – Toilet Rooms A402 – Toilet Rooms

6.1.2. Manufacturer’s instructions

Toilets Waterless urinal Fiberglass panel Bathroom partition Carpet Bio-based tile