A.03 QASP - HAHD Septic Services 2025.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Septic Pump-Out Services at Howard A. Hanson (HAHD)

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clause may apply:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Scotty Britt Organization or Agency: CENWS-CT-C Telephone: 206-764-3517 Email: scotty.w.britt@usace.army.mil

b. (QAR) - The QAR is responsible for proper Government surveillance of the contractor’s performance. The QAR shall keep a quality assurance file. At the conclusion of the contract or mailto:scotty.w.britt@usace.army.mil when requested by the KO, the QAR shall provide documentation to the KO. The QAR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned QARs: Warren Douglas (HAHD) Steven Bjerk (HAHD)

Telephone: Warren Douglas (206) 316-3070

Steven Bjerk (206) 316-3074

Email: warren.f.douglas@usace.army.mil steven.r.bjerk@usace.army.mil

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development.

It will help if they review the draft QASP and accept the final version.>

a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

b. Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, technical exhibit 1 in the Performance Work Statement includes performance standards. The Government shall use these standards to determine contractor performance.

5. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. The QAR shall use the surveillance methods listed below in the administration of this QASP.

mailto:warren.f.douglas@usace.army.mil mailto:steven.r.bjerk@usace.army.mil

Regardless of the surveillance method, the QAR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The QAR shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard.

Performance Objective Standard

Performance Threshold

Method of Surveillance

PRS # 1.

The contractor shall pump out septic tanks completely and dispose of off-site.

The Contractor must provide services to the performance and safety standards outlined in this PWS, specifically Part 5.

Zero Deviation from

100% Inspection of tank and surrounding ground for spillage

PRS # 2.

The Contractor shall provide accurate invoices.

The Contractor must submit invoices in accordance with the PWS, specifically Part 1, provision 1.6.7.b

Zero Deviation from

100% Inspection

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

• PRS #1: Septic Tank Pump Out – Pump out will be monitored via unscheduled direct observations.

• PRS #2: Accurate Invoices - Will be verified via 100% inspection of the submitted invoices.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

6. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

EXCEPTIONAL: Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

7. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the QAR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the QAR shall document the discussion and place it in the file.