A.02 Custodial Services PWS and PRS 220608.pdf

Performance Work Statement (PWS) Custodial Services for Ministry of National Guard

1.0 GENERAL

This is a non-personal services contract to provide custodial services in support of the Saudi Arabian Ministry of National Guard (MNG). The MNG shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract services providers shall be accountable solely to the Contractor who, in turn is responsible to the United States (US) Government and MNG.

1.1 OBJECTIVE/SCOPE

1.1.1 The contractor shall provide all personnel, equipment, tools, materials,cleaning supplies, supervision, and other items necessary to comprehensive airfield sanitation requirements (to include collection and removal of all waste in offices, hangars, shops, and classrooms), custodial services (to include cleaning floors, interior/exterior windows, bathrooms, offices, hangars, back shops warehouses, trash collection to a centralized point, and all other installation facilities) in support of the Saudi Arabian Ministry of National Guard (MNG). This PWS states the technical, functional and performance requirements of the work to be performed; identifies essential functions to be performed; and determines performance factors, including the location of the work, and the timeliness of the work.

1.1.2 OBJECTIVE. The result of this contract will provide a clean, attractive workplace that presents the facility in its best appearance to enhance public relations and attractiveness of the facility.

1.1.3 SCOPE. Custodial service applies to all designated spaces including, but not limited to, halls, restrooms, offices, work areas, entrance ways, lobbies, storage areas and stairways as detailed in the floor plans.

1.2 PERIOD OF PERFORMANCE.

The period of performance is for a one-year base period with four, one-year option periods.

1.3 PLACE OF PERFORMANCE.

1.3.1 Performance Locations are: 1) Khashm Al Aan Airfield (KAA); 2) Khashm Al Aan Heliport (KAH); and, 3) Dirab Airfield (DAA). See Attachment 2 for buildings.

1.4 HOURS OF OPERATION. The contractor shall provide Custodial Services during the Kingdom of Saudi Arabia standard work hours as follow.

1.4.1 KAA: Hours of Operation: 0630-1500.

1.4.2 KAH: Hours of Operation: 0630-1500.

1.4.3 DAA: Hours of Operation: 0700-1500.

1.5 TYPE OF CONTRACT. The Government will award a Firm Fixed Price contract vehicle.

1.6 CONTRACTOR PERSONNEL. The Contractor shall provide to the Contracting Officer, (KO) and the Contracting Officer Representative (COR) a list of the names of employees or alternates to be employed in performance of the work 15 calendar days of performance start date. The Contractor shall also notify the COR or with any additions or deletions to the list of employees immediately. The Contractor shall provide a monthly status report regarding each skillset on site per day, how many hours worked, work order completed, and submitted to Khashm Al Aan and Dirab Facilities Management office(s).

1.6.1 Employees of the contractor assigned for performance of this contract shall be capable employees with sufficient experience and training to assure compliance with the contract requirements. The employees shall be required by the Contractor to maintain themselves and their clothing in a neat and clean manner. A fully qualified workforce shall be on board no later than the second week of the contract award.

1.6.2 CONTRACTOR REPRESENTATIVE (CR). The contractor shall provide an onsite contractor representative who shall be physically present during normal duty hours to conduct overall management coordination and furnish liaison with the government. The contractor representative shall be the point of contact with the government and shall have authority to act or make decisions for the contractor on all matters pertaining to this contract. The contractor representative will be provided office facilities at KAA. CR minimum requirements:

1.6.2.1 Proven experience in planning, coordinating, inspecting and evaluating custodians performing a variety of duties to ensure compliance with cleaning and safety standards.

1.6.2.2 Able to analyze custodial needs and recommend priorities for the custodial program and participate in the ordering of supplies.

1.6.2.3 Able to train and instruct assigned custodial personnel in cleaning methods and operations.

1.6.2.4 Knowledge of maintenance for industrial cleaning equipment and appliances.

1.6.2.5 Able to speak, write and understand Arabic and English.

1.6.3 CUSTODIAN minimum requirements:

1.6.3.1 Proven experience as custodian, janitor or in a similar role.

1.6.3.2 Knowledge of use and maintenance of industrial cleaning equipment and appliances.

1.6.3.3 Knowledge of safe disposal of chemical liquids and other hazardous components.

1.6.3.4 Familiarity with basic custodial and handyman practices.

1.6.4 CONDUCT OF PERSONNEL. The KO may require the contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employee shall be subject to dismissal from the premises upon determination by the KO that such action is in the best interests of the government. The installation commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.7 IDENTIFICATION OF CONTRACTOR EMPLOYEES. All contract personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves by always wearing clearly written and visible nametags, as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.8 VEHICLE OPERATION. Contractor personnel operating motor vehicles used in performance of this contract shall have a valid operator’s license and shall operate all motor vehicles in accordance with policies and procedures established by Kingdom of Saudi Arabia (KSA) / Office of the Program Manager – Saudi Arabian National Guard (OPM-SANG). The contractor’s vehicles shall have an identification tag clearly visible while on site.

1.9 CONSERVATION OF UTILITIES. The Contractor shall instruct employees in utility conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include, but not be limited to the following and other like items:

1.9.1 Lights shall be used only in areas where and at a time when work is being performed.

1.9.2 Heating, Ventilation and Air Conditioning controls shall not be adjusted by the Contractor’s employees.

1.9.3 Water faucets and valves shall be turned off after use.

1.10 FIRE PROTECTION AND PREVENTION

1.10.1 Contractor shall comply with special fire prevention requirements on base.

Subcontractor’s personnel may be required to attend “Flight Line Driving” and a “Hot Works” course provided by Base Operations and Fire Department.

1.10.2 All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products, which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified internationally recognized testing organization, shall be considered as meeting these requirements.

1.10.3 The Contractor shall not store combustible supplies, including rags, paper and other like items near possible sources of combustion such as, steam pipes, high wattage lamp bulbs, and other like items. However, dust rags may be stored in airtight metal containers at floor level. Rags, mops, brushes, wax, and other cleaning tools which contain a residue of animal, vegetable or mineral oils which are subject to spontaneous combustion shall be disposed of, processed by daily laundering or removed off-site.

1.11 SAFETY

1.11.1 The Contractor shall instruct employees in appropriate safety measures in accordance with local policies and laws. The Contractor’s employees shall not place mops, brooms, machines or other equipment in traffic lanes or other locations in such manner as to create safety hazards.

1.11.2 When the cleaning of public traffic areas (lobbies, halls or corridors) results in the temporary hazard of wet or slippery floor surfaces, parallel wet mopping or cleaning procedures shall be accomplished so that at no time will it be necessary for personnel to cross a wet surface to gain access to other parts of the area. Whenever this is possible, the Contractor shall use adequate warning signs or devices to warn the public of the hazard.

1.12 INTERFERENCE WITH GOVERNMENT BUSINESS

1.12.1 The Contractor shall schedule and arrange work to cause the least interference with the normal occurrence of Government business and a mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, and customer discomfort.

1.12.2 The Contractor shall prohibit his employees from disturbing papers on desks, opening desk drawers or cabinet or using telephone or office equipment provided for official Government use. The contractor should schedule work such that day rooms or break rooms are not serviced between 11:30 AM and 1:00 PM.

1.13 PROTECTION OF GOVERNMENT PROPERTY

1.13.1 During the execution of work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not included. Accidental splashes shall be removed immediately.

1.13.2 The Contractor shall return areas damaged because of work under this contract to their original condition, to include painting, refinishing, or replacement if necessary.

2.0 DEFINITIONS. As used throughout this contract, the following terms shall have the meaning set forth below.

2.1 Clean. “Clean” shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

2.2 Contracting Officer. The KO is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the KO acting within the limits of their authority as delegated by the KO.

2.3 Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of the contract.

2.4 Contractor Representative (CR). A foreman or supervisor assigned to monitor, plan, coordinate, inspect and evaluate custodians work and perform a variety of duties to ensure compliance with cleaning and safety standards.

2.5 Disinfect. Cleaning to destroy any harmful micro-organisms by application of an approved chemical agent.

2.6 Facility. An establishment, structure, or assembly of equipment designated for a specific function.

2.7 Frequency of Service. During the work hours, the contractor shall provide at least once per duty day comprehensive airfield sanitation requirements (to include collection and removal of all waste in offices, hangars, shops, and classrooms), custodial services (to include cleaning floors, interior/exterior windows, bathrooms, offices, hangars, back shops warehouses, trash collection to a centralized point, and all other installation facilities).

2.8 Performance Requirements Summary (PRS). Identifies the key performance indicators of the contract that will be evaluated by the Government to assure contract performance the contractor meets standards.

2.9 Quality Control. The contractor shall maintain effective quality control to ensure services are performed in accordance with this PWS. The contractor’s quality control is a means by which they assure themself that work complies with the requirement of the contract.

2.9.1 Quality Assurance (QA). A Method used by the Government to provide some measure of control over the quality of purchased goods and services received. The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. The plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Government will utilize the custodial inspection sheet found at Exhibit 2 to document quality of service provided.

2.10 Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the contractor for each item of the Performance Requirements Summary.

2.11 Contracting Officer Representative (COR). The Government employee designated by the KO to be responsible for monitoring of Contractor performance.

2.12 Quality Control (QC). A method used by the Contractor to control the quality of goods and services received.

2.13 Space. An area to receive custodial services, which may or may not be a room by common definition. Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.14 Waste Containers. Trash receptacles such as wastebaskets, trashcans, wastepaper baskets, ashtrays, or any container holding rash, paper, or refuse of any type.

3.0 GOVERNMENT FURNISHED ITEMS. The Government will provide the property and services listed below.

3.1 Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the COR. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES.

4.1 GENERAL. The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS. Material, equipment, and supplies provided shall be of acceptable commercial grade and quality.

5.0 SPECIFIC TASKS.

5.1 The contractor shall provide the custodial services described herein. An inventory and description of the areas to receive custodial services is included in the applicable Attachments (B.08) for building and systems identification.

5.2 Basic services shall be performed at the locations identified in the drawings and frequencies detailed below and shall consist of the services listed for the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position.

5.3 DAILY SERVICES

5.3.1 Space Cleaning.

5.3.1.1 Sweeping/Dust mopping. Concrete/quarry tile, terrazzo, wood, resilient flooring shall be swept and dust mopped with a disinfectant so as to remove all loose dirt, dust and debris.

5.3.1.2 Cleaning walk-off mats. Each time floors are swept/dust mopped or vacuumed walk-off mats in that area shall be cleaned. Soil and moisture underneath shall be removed, and the floor shall be cleaned as appropriate.

5.3.1.3 Emptying waste containers. All waste containers shall be emptied and plastic liners containing anything other than paper products shall be replaced. Boxes, cans, bottles marked “TRASH” shall also be removed and disposed of. All waste collected shall be disposed of. All waste that is collected that falls on the floor and outside grounds during waste removal shall be picked up and disposed of by the contractor. All plastic liners in tall containers above 10 Gallons should be replaced every time.

5.3.2 Floor Care.

5.3.2.1 Damp Mopping. Prior to damp mopping, floors shall be swept/dust mopped to remove all loose direct, dust and debris. Floors shall be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

5.3.3 Restroom Services.

5.3.3.1 Sweeping/Dust mopping. Latrine floors shall be swept/dust mopped to remove all loose dirt, dust, and debris. Floor drains shall be cleaned and flushed with disinfectant.

5.3.3.2 Emptying waste containers. Waste containers shall be emptied, disinfected, and plastic liners replaced.

5.3.3.3 Cleaning Fixtures. Restroom fixtures, including water closets, urinals, lavatories, and sinks shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned.

5.3.3.4 Servicing Restrooms. Service shall include inspecting, replenishing, and cleaning supply dispensers. Contractor furnished restroom supplies shall include, but are not limited to, paper towels, toilet tissue, and soap. The contractor shall stock restrooms with sufficient supplies to ensure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled service, the Contractor shall replenish them at no additional cost to the Government. The contractor shall provide soap/paper dispensers if no permanent dispensers are available in the restrooms.

5.4 WEEKLY SERVICES

5.4.1 Space Cleaning.

5.4.1.1 Drinking Fountains. Metal shall be wiped clean free of stains, smudges, and scale.

5.4.2 Restroom Services.

5.4.2.1 Cleaning Restrooms. Wainscoting, partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti.

5.5 MONTHLY SERVICES

5.5.1 Space Cleaning.

5.5.1.1 Vacuuming carpets and rugs. Carpeted areas and rugs shall be vacuumed free of all loose soil and debris.

5.5.1.2 Cleaning walk on/off mats/system. Each time floors are swept/dust mopped or vacuumed walk-off mats in that area shall be cleaned. Soil and moisture underneath shall be removed, and the floor shall be cleaned as appropriate. The entrance system (walk on/off mats) shall be swept/mopped and fully cleaned with each semi-annually service.

5.5.1.3 Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings on stairways, grills, horizontal ledges, and sills shall be dusted. Walls, doors, and partitions shall be wiped clean (including glass in partitions and doors) to a height of 7 feet above the floor level. If present, chalk boards or dry erase boards, chalk/marker trays, and erasers shall be cleaned. Corridor, lobby, elevator, and entrance walls and doors shall be cleaned. Miscellaneous hardware and bright metal work shall be wiped clean. Drinking fountains shall be free of stains, smudges, and scale.

5.5.2 Floor Care.

5.5.2.1 Sweeping/Dust mopping. Concrete/quarry tile, terrazzo, wood, resilient flooring shall be swept and dust mopped with a disinfectant so as to remove all loose dirt, dust and debris.

5.5.2.2 Damp Mopping. Prior to damp mopping, floors shall be swept/dust mopped.

Floors shall be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

5.5.3 Restroom Services.

5.5.3.1 Cleaning Restrooms. Shower stall rooms and locker/dressing rooms shall be washed inside and outside utilizing a disinfectant and shall be free of stains and odors.

5.6 SEMI-ANNUAL SERVICES

5.6.1 Floor Care.

5.6.1.1 Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors shall be damp mopped as specified above. Floor shall be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing shall contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. Any loose residue is produced by buffing shall be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor shall have a uniform, high gloss finish, free of scuff and heel marks. The floor finish shall be uniform from wall to wall, including corners.

5.6.1.2 Waxing and buffing. If spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors shall be completely waxed and buffed. The Contractor shall use a liquid wax system containing not less than 18% solids, the floors shall be damp mopped as specified above immediately prior to application of wax. Floors shall be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

5.6.2 Space Cleaning.

5.6.2.1 High Dusting/Cleaning. High cleaning includes cleaning horizontal and vertical surfaces over 7 feet above floor level including all overhead piping and ceiling areas.

All dust litter and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

5.6.2.2 Wash Interior and Exterior Doors and Frames. The Contractor shall thoroughly clean all interior and exterior doors and frames. Remove all scuff marks, cobwebs, foreign objects, etc. All doors and frames shall be cleaned and left free of streaks and stains.

5.7 ANNUAL SERVICES

5.7.1 Floor Care.

5.7.1.1 Stripping and Re-waxing Floors. Resilient flooring, to include restrooms shall be swept/dust mopped and stripped to remove all built up wax and imbedded dirt prior to re-waxing. After application of wax, areas shall be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The re-waxed floor shall present a clean appearance free from scuff marks and dirt smears. The contractor is responsible to move furniture and other equipment during floor stripping and re-waxing and relocate back to original positions.

5.7.1.2 Shampooing Carpets and Rugs. Prior to shampooing, carpets and rugs shall be vacuumed free of all loose soil and debris. Carpets and rugs shall be shampooed free of streaks, stains, and spots, and shall have a bright uniform color. Shampooing shall be done by the water extraction method. The contractor is responsible to move furniture and other equipment during shampooing and after drying relocate back to original positions.

5.8 Service Contract Reporting - When applicable and specified as line item.

Contractors will report manpower data relating to the performance of services contracts into SAM.GOV, consistent with existing service contract reporting requirements under the FAR Subpart 4.17-Service Contracts Inventory.

6. Security Support

6.1 Contractor personnel or any representative of the contractor entering MNG facilities shall abide by all security regulations and shall be subject to security checks. At the close of each work period, MNG facilities, equipment, and materials shall be secured.

6.2 KEY CONTROL. If the contractor is provided with keys to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The contractor shall not remove the keys from the premises nor are these keys to be duplicated. All keys that are provided to the contractor will require a logged entry signed signature and date. Keys shall be retained in possession of the custodial staff while on the premises and returned to the COR prior to leaving the premises including a logged entry signed signature and date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense.

6.3 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, Re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock, or locks shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total costs deducted from the monthly payment due to the Contractor.

6.4 The Contractor shall coordinate with MNG Security Police for Access Badging of contractor employees as required.

6.5 The Contractor shall prepare, submit, and coordinate with MNG Security Police vetting documents and badging applications for local hire subcontract personnel and Vendor access to MNG Airfields/Heliports.

6.6 The Contractor shall conduct daily headcount (maintain record for 90 days), coordinate access control and escort of local hire subcontract personnel and vendors.

6.7 The Contractor shall become knowledgeable of and adhere strictly to existing security procedures and instructions applicable to location. The Contractor will contact Security Liaison for processing, three (3) days after issuance of the Notice of Award.

6.8 The Contractor shall provide 3 days’ notice to the designated representative prior to bringing any material deliveries to the project site. The contractor may choose not to provide a material lay down area at any time during the project.

6.9 Requirements for Access:

6.9.1 Valid color copy of Iqama and or Passport w/ Saudi Business Visa

6.9.2 Valid color copy of Saudi Driver’s License

6.9.3 Valid Vehicle Registration

6.9.4 Valid Proof-of-Insurance for Vehicle

6.10 Access Procedures:

6.10.1. The Contractor will be issued an MNG approved temporary/permanent pass for access at the work location.

6.10.2. The Contractor will be escorted to and from worksite by Contractor representative and or end-user.

6.10.3. The Contractor request for a gate pass extension may be granted if deliverable(s) are not met by the deadline. A justification will be required.

6.10.4. The Contractor approved temporary/permanent access pass can be revoked without reason and or notice.

6.10.5. Banned Countries: Syria and Yemen

6.11 Environmental Program (HAZMAT, HAZCOM, Hazardous Waste Disposal).

6.11.1 The Contractor shall execute and coordinate Environmental Compliance with required local government organizations in accordance with the Ministry of Environment, Water and Agriculture regulations.

6.11.2 The Contractor shall maintain an Environmental Compliance Standard Operating Procedure (SOP) to include the use of an Environmental Incident Report for use by the contractor and MNG.

6.12 The Contractor shall collaborate with the MNG to establish and maintain a Safety Program; and, produce a Safety Program SOP including monthly Safety Program statistics reporting.

6.13 Program Management Status. RESERVED.

6.14 TRANSITION

6.14.1 TRANSITION IN.

6.14.1.1 The contractor shall begin the process of transitioning personnel to the Places of Performance and coordinating with the COR and user organizations, when given notice by the KO.

6.14.1.2 The contractor shall complete the transition of its workforce with the incumbent transitioning out within 30 days of NTP, meeting the performance requirements (Exhibit 1 - PRS), and ensuring all applicable Security Clearances have been submitted and all contractor personnel have been vetted prior to movement to the Government site. This will transition-in period shall overlap with the incumbent Contractor’s transition-out period.

6.14.1.3 Contractor phase-in activities should include, at a minimum, the following activities:

6.14.1.3.1 Submit requests for physical and network access at performance locations.

6.14.1.3.2 Submit requests for security clearance documentation and other items requiring responses from the Government.

6.14.1.3.3 Establish procedures with the predecessor to ensure the overlapping transitions provide all contract services without any degradation.

6.14.2 TRANSITION OUT PROCEDURES.

6.14.2.1 The Contractor shall deliver to the MNG a comprehensive 30-day phase-out plan and include an integrated master schedule for all critical activities.

6.14.2.1.1 The plan shall be delivered NLT 90 days after contract award.

6.14.2.1.2 The plan shall provide transition of all services, inventories, and other contractual responsibilities during the phase out period.

6.14.2.1.3 The plan shall include a time-phased/event-driven schedule that is executable within 30 calendar days prior to the end of the contract period.

6.14.2.2 The Contractor shall execute the approved phase-out plan when directed by the KO. At 30 days prior to the end of the period of performance, the incumbent Contractor shall execute the approved phase-out plan to work with the successor contractor.

6.14.2.3 The Contractor shall provide training and a definitive date for transferring all efforts under this PWS to the successor contractor.

6.14.2.4 Sufficient experienced incumbent personnel shall be made available to ensure there is no interruption of services during the phase-out period.

6.15 OPERATING CONSTRAINTS: Operating constraints shall be all those specified in the Custodial Services contract, those cited herein, and shall include all updates, addendums, and additions. Host Country, local and international laws, and regulations applicable commercial aircraft maintenance manuals.

7. ATTACHMENT/TECHNICAL EXHIBIT LIST

7.1 EXHIBIT 1 - PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective Standard Performance

Threshold Method of

Surveillance The contractor shall Sweep/Dust mop in accordance with PWS paragraph 5.3.1.1,

5.3.3.1 & 5.5.2.1

Clean. No litter and all surfaces free of dust.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall clean walk-off mats in accordance with PWS paragraph 5.3.1.2 & 5.5.1.2

Clean. Free of dirt, detritus, and stains.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall empty waste containers in accordance with PWS paragraph 5.3.1.3 & 5.3.3.2

Containers empty.

Liners clean and not torn. Refuse deposited in dumpsters. No refuse left outside dumpsters.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall damp mop in accordance with PWS paragraph 5.3.2.1 & 5.5.2.2

Clean. No litter, mop strands, streaks, swirl marks, or detergent residue left on floors. No splash marks on furniture, walls, baseboards, etc.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall clean fixtures in accordance with PWS paragraph 5.3.3.3

Odor-free. All fixtures, walls, & floors clean.

Lavatories, commodes, & floors sanitary.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall service restrooms in accordance with PWS paragraph 5.3.3.4

Soap, towels, & toilet tissue adequate until next cleaning day.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall clean drinking fountains in accordance with PWS paragraph 5.4.1.1

Clean, sanitary.

valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall clean restrooms in accordance with PWS paragraph 5.4.2.1 & 5.5.3.1

Odor-free. All fixtures, walls, & floors clean to include graffiti removal.

Lavatories, commodes, & floors sanitary.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall vacuum carpet and rugs in accordance with PWS paragraph 5.5.1.1

Clean. Free of dirt and detritus.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall spray clean and buff floors in accordance with PWS paragraph 5.6.1.1

Clean. No litter, mop strands, streaks, swirl marks, or detergent residue left on floors. No splash marks on furniture, walls, baseboards, etc.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall wax and buff floors in accordance with PWS paragraph 5.6.1.2

A properly waxed floor should have a thin, even coating.

Floor should be clean and bright in corners and under furniture as well as in other areas.

Wax should be buffed to a uniform sheen, leaving no heavy brush marks.

valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated

The contractor shall strip and re-wax floors in accordance with PWS paragraph 5.7.1.1

Use appropriate wax stripper or remover based on floor material.

Proper re-waxing according to established waxing standard.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated Customer Complaint

The contractor shall shampoo carpets and rugs in accordance with PWS paragraph 5.7.1.2

Clean. No litter, streaks, swirl marks, or detergent/shampoo residue left on carpets. No splash marks on furniture, walls, baseboards, etc.

95% with no more than one valid customer complaint a month

Random Sampling, Periodic Surveillance and/or Validated

7.2 EXHIBIT 2 – CUSTODIAL INSPECTION SHEET

EXHIBIT 2

CUSTODIAL INSPECTION CHECKLIST

Contract Number:

Location:

Instructions: Check the box that applies, make comments as needed and have both the Contracting Officer’s Representative (COR) and Contractor Representative sign at the bottom.

Were the following in accordance with the Performance Work Statement (PWS) and in accordance with the standards outlined in the Performance Requirements Summary

(PRS)?

Work Requirement Service

Completed Satisfactory Unsatisfactory Comments

Weekly Waste Removal - Offices Waste Removal - Common Areas Sweep/Dust Mop- Common Floors Clean Walk-off Mats Sweep/Dust Mop- Restroom Floors Damp Mop Restroom Floors Waste Removal - Restroom Restroom Fixture Cleaning - Toilets Restroom Fixture Cleaning - Urinals Restroom Fixture Cleaning - Sinks Restroom Restock - Toilet Paper Restroom Restock - Paper Towels Restroom Restock - Soap

Semi Monthly Clean Drinking Fountains Restroom Partition Cleaning Restroom Wall Cleaning

Monthly Vacuum Carpets, Rugs and Mats Damp Mop Floors - Common Floors Clean Shower Walls

Semi Annual

Spray Clean, Wax & Buff Floors - Common Spray Clean, Wax & Buff Floors - Restroom

Annual Strip, Wax and Seal Floors - Common Strip, Wax and Seal Floors - Restroom Shampoo Carpets and Rugs

Additional Comments

Signature of RFOS/COR Date

Signature of Contractor Representative Date

7.3. EXHIBIT 3 - FLOOR PLANS

7.3.1. The Contractor is responsible to ascertain actual square footage.