A-1_SOW.pdf

US Department of Agriculture (USDA)

Statement of Work (SOW)

FY26-31 NZ CON Custodial/Janitorial Services

Lee Ranger District and North River Ranger District

George Washington and Jefferson National Forests, VA

Solicitation #: 12443925Q0027

A-1

Contents Project General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Government Furnished

5.0 Deliverables / Schedule

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 – Electronic and Information Technology Standards Attachment

Project 080802-NZ-CON-Janitorial Contract 26

General Information

1.0 Scope of Work

The intention of this solicitation/resultant contract is to obtain janitorial services for the Lee Ranger District Office and Bathhouse at 102 Koontz St. Edinburg, VA 22824 and the North River Ranger District office and work center at 401 Oakwood Dr. Harrisonburg, VA 22801. The contract will be awarded for a Base Period and four (4) twelve-month Option Periods by means of a Fixed Price Performance Based Service Contract.

The Contractor shall provide all labor, supervision, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to, office and administrative spaces/offices, halls, restrooms, offices, work areas, entrance ways, and lobbies.

2.0 Background

The current janitorial contract for these offices is in the final option year, ending March 31, 2026, so a new contract is needed to begin April 2026.

Contractor Requirements

3.0 Technical Requirements / Tasks

All necessary cleaning and disinfecting materials, rags, vacuum cleaner, ladders, and equipment to execute this contract will be furnished by the contractor. The contractor shall utilize Bio-based cleaning agents in accordance with FAR 52.223-

2. If cleaning agents are stored on National Forest property a copy of the MSDS Data Sheet shall be provided to the district and a storage area will be identified. The Contractor shall provide the custodial services described herein.

LEE RANGER DISTRICT OFFICE, CCC MUSEUM, AND BATHHOUSE

Equipment Specifications:

All necessary cleaning and disinfecting materials, rags, vacuum cleaner, ladders, and equipment to execute this contract will be furnished by the contractor. The government will provide paper towels, toilet tissue, trash bags, hand, and dish soap.

The contractor shall utilize Bio-based cleaning agents in accordance with FAR 52.223-2. If cleaning agents are stored on National Forest property a copy of the MSDS Data Sheet shall be provided to the district and a storage area will be identified.

LEE RANGER DISTRICT OFFICE and CCC Museum

Basic Cleaning Services – Perform the following services Once Weekly.

• Maintain Floors. All floors, except carpeted areas shall be swept, dust mopped, damp mopped, and wet mopped as needed to ensure they have a uniform appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

• Vacuum Carpets. Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.

• Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

• Entry way “dirt catchers” shall be removed and the floor underneath vacuumed. Dirt catchers shall be returned to their normal location.

• Clean Carpets. Spot-clean carpets where needed. Spots need to be removed immediately.

• Remove Trash. All trash containers shall be emptied and returned to their initial location. Items placed near a trash receptacle and marked “TRASH” shall be removed. Plastic trash receptacle liners shall be replaced. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Trash shall be deposited in the outside dumpster located along the road into the office.

• Recycle Bins. Individual desk paper recycling containers shall be emptied and the contents combined into larger trash bags. Bags shall be deposited in the kitchen recycle corner. Only paper should be placed in these bags. Glass, aluminum, or plastic should be placed in appropriate containers in the kitchen.

• General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, etc. from washable surfaces of all walls, windows, entrance doors, partitions, woodwork, sills, furniture, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

• General Dusting. Clean and dust all surfaces in common areas: i.e. front office visitor area, desk and counter tops on Reception side and conference room. This shall include windowsills, picture frames, baseboards, and door frames. Dust furniture, cabinet tops and glass tops and windowsills.

• Clean Kitchen Sinks, Stove Top and Counters. Completely clean and disinfect all surfaces (inside and out) using a germicidal detergent (Employees are responsible for washing their own dishes). After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Replace paper items and soap as needed.

• Sweep Front Entrance and Vestibule, Side and Back Entrances. After sweeping, the surface shall be free from litter, dirt, dust, and debris.

• Clean and disinfect Restrooms. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, shelving, dispensers, plumbing fixtures, doors, walls, floors, mirrors, and other surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt streaks, and odors. Replace paper items and soap as needed.

• Descale Toilet Bowls and Urinals. Descaling shall be performed as often as needed to keep areas free of scale and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

• Clean Drinking Fountain. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountain shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

Periodic Cleaning Services

• Clean Interior & Exterior Windows and Sills (Minimum every six months). Clean glass surfaces on interior & exterior windows and sills. After surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter shall be removed from frames, casings, sills, and glass.

• Clean Front, Side, Back and CCC Museum Glass Doors, (Minimum Monthly). After cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

• Polish Furniture (Minimum Monthly). Polish furniture in Conference Room and Reception Area.

• General Dusting (Minimum Monthly). Clean and dust all surfaces in common areas: i.e. picture frames, baseboards, woodwork, walls, tops of partitions, ledge moldings, door sashes.

• Carpet Cleaning (Annually). Office carpets should be thoroughly shampooed annually, and spot cleaned as needed throughout the year.

LEE RANGER DISTRICT BATHHOUSE AND OFFICES

Basic Cleaning Services – Perform the following services – Once Weekly.

• Clean and disinfect Restrooms. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, shelving, dispensers, plumbing fixtures, doors, walls, floors, mirrors, and other surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt streaks, and odors. Replace paper items and soap as needed.

• Descale Toilet Bowls and Urinals. Descaling shall be performed as often as needed to keep areas free of scale and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

• Maintain Floors. All floors shall be swept, dust mopped, damp mopped, and wet mopped as needed to ensure they have a uniform appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

• Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

• Remove Trash. All trash containers shall be emptied and turned to their initial location. Plastic trash receptacle liners shall be replaced. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Trash shall be deposited in the outside dumpster located along the road into the office.

• General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, etc. from washable surfaces of all walls, windows, entrance doors, partitions, woodwork, sills, furniture, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

• Clean Kitchen Sinks, Stove Top, and Counters. Completely clean and disinfect all surfaces (inside and out) using a germicidal detergent (Employees are responsible for washing their own dishes). After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Replace paper items and soap as needed.

• Sweep Front and Back Entrance Stoops and Porches. After sweeping, the surface shall be free from litter, dirt, dust, and debris.

• Dust Furniture and Windowsills. Dust furniture, cabinet tops, and glass tops.

North River Ranger District Office and Work Center Bathrooms and Meeting Room

Equipment Specifications:

All necessary cleaning and disinfecting materials, rags, vacuum cleaner, ladders, and equipment to execute this contract will be furnished by the contractor. The government will provide paper towels, toilet tissue, trash bags, hand, and dish soap.

The contractor shall utilize Bio-based cleaning agents in accordance with FAR 52.223-2. If cleaning agents are stored on National Forest property a copy of the MSDS Data Sheet shall be provided to the district and a storage area will be identified.

NORTH RIVER RANGER DISTRICT OFFICE

Basic Cleaning Services – Perform the following services for North River Office - Twice Weekly.

• Maintain Floors. All floors, except carpeted areas shall be swept, dust mopped, damp mopped, and wet mopped as needed to ensure they have a uniform appearance and are free from dirt debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

• Vacuum Carpets. Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.

• Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

• Clean Carpets. Spot-clean carpets where needed. Spots need to be removed immediately.

• Remove Trash. All trash containers shall be emptied and returned to their initial location. Items placed near a trash receptacle and marked “TRASH” shall be removed. Plastic trash receptacle liners shall be replaced.

Trash receptacles shall be left clean, free of foreign matter, and free of odors. Trash shall be deposited in the outside dumpster located at the back of the employee parking area behind the office.

• General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, etc. from washable surfaces of all walls, windows, entrance doors, partitions, woodwork, sills, furniture, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

• General Dusting. Clean and dust all surfaces in common areas: i.e. front office visitor area, desk and counter tops on Reception side and conference room. This shall include windowsills and baseboards and door frames.

• Clean Kitchen Sinks, Stove Top and Counters. Completely clean and disinfect all surfaces (inside and out) using a germicidal detergent (Employees are responsible for washing their own dishes). After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Replace paper items and soap as needed.

• Sweep Front Entrance and Vestibule, Side and Back Entrances and vacuum carpets. After sweeping, the surface shall be free from litter, dirt, dust, and debris.

• Clean and disinfect Restrooms. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, shelving, dispensers, plumbing fixtures, doors, walls, floors, mirrors, and other surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt streaks, and odors. Replace paper items and soap as needed.

• Descale Toilet Bowls and Urinals. Descaling shall be performed as often as needed to keep areas free of scale and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

• Dust Furniture and Windowsills. Dust furniture, cabinet tops and glass tops and windowsills.

• Clean Drinking Fountain. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountain shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

Periodic Cleaning Services

• Clean Interior & Exterior Windows and Sills (Annually). Clean glass surfaces on interior & exterior windows and sills. After surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter shall be removed from frames, casings, sills, and glass.

• Clean Front, Side and Back Glass Doors, (Minimum Weekly). After cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

• Polish Furniture (Minimum Weekly). Polish furniture in Conference Room and Reception Area.

• General Dusting (Minimum Monthly). Clean and dust all surfaces in common areas: i.e. picture frames, baseboards, woodwork, walls, tops of partitions, ledge moldings, door sashes.

• Carpet Cleaning (Annually). Office carpets should be thoroughly shampooed annually, and spot cleaned as needed throughout the year.

NORTH RIVER RANGER DISTRICT WORK CENTER BATHROOMS AND MEETING ROOM

Basic Cleaning Services – Perform the following services – BIWEEKLY.

• Clean and disinfect Restrooms. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, shelving, dispensers, plumbing fixtures, doors, walls, floors, mirrors, and other surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt streaks, and odors.

• Descale Toilet Bowls and Urinals. Descaling shall be performed as often as needed to keep areas free of scale and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

• Clean Meeting Room. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, sills etc. from washable surfaces of all walls, windows, partitions, woodwork, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

• Maintain Floors. All floors in bathrooms and meeting room shall be swept, dust mopped, damp mopped, wet mopped, as needed to ensure they have a uniform glossy appearance and freedom from dirt debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

• Remove Trash. All trash containers in bathrooms and meeting room shall be emptied and turned to their initial location. Plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Trash shall be deposited in the outside dumpster located at the back of the employee parking area behind the office.

• Clean Kitchen Sinks, Stove Top and Counters. Completely clean and disinfect all surfaces (inside and out) using a germicidal detergent (Employees are responsible for washing their own dishes). After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Replace paper items and soap as needed.

4.0 Government Furnished

The government will provide paper towels, toilet tissue, trash bags, hand and dish soap. The Government will make available to the Contractor a space to store custodial supplies and equipment at the facility. The Contractor shall be responsible and accountable for taking adequate precautions to prevent fire or water hazards, odors, and vermin. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the space provided. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear.

Availability of Utilities. The Government will furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer’s Representative. Utilities specified will be furnished at no cost to the Contractor.

5.0 Deliverables / Schedule

Unless otherwise specified, the COR/designee will have fifteen (15) business days to review deliverables and make comments. The Contractor will have five (5) business days to make corrections. Upon receipt of the final deliverables, the COR/designee will have five (5) business days for final review prior to acceptance or providing documented reasons for non-acceptance. Should the Government fail to complete the review within the review period, unless the Government requests an extension, the deliverable will become acceptable by default.

The COR/designee will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the award instrument. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR/designee of the specific reasons for rejection. The Contractor shall have five (5) business days to correct the rejected deliverable.

Key Deliverables

Item No. Deliverable Objective Due 1 Lee Office Basic cleaning services Weekly 2 CCC Museum Basic cleaning services Weekly 3 Lee Bathhouse Basic cleaning services Weekly 4 Lee windows Cleaned- office, CCC museum, and bathhouse Every six months 5 Lee office Carpet cleaning Once per year 6 North River Office Basic cleaning services Twice weekly 7 North River Workcenter Basic cleaning services Twice monthly 8 North River windows Cleaned Once per year 9 North River office Carpet cleaning Once per year

6.0 Travel

N/A

7.0 Contractor’s Key Personnel

(a) The Contractor must designate a Project Manager (PM) as the single onsite Point of Contact (POC) for award management. The PM must have the authority to make decisions for the Contractor and must be the single onsite Contractor representative responsible for all issues, concerns, or problems for this award instrument. The PM must readily respond to questions, concerns, and comments, and must proactively alert the Government to potential contractual issues.

(b) The Project Manager must possess the technical, professional, and interpersonal capability of performing the functions described in this SOW in a competent and professional manner. Additionally, this person must have full understanding and comprehension of the Statement of Work (SOW). The PM shall act in a respectful and cordial manner at all times.

(c) The contractor must inform the CO and COR in writing of any changes or substitutions in personnel or Project Manager.

(e) The contractor shall maintain an approved Quality Control Plan. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the project requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

(f) The Contractor shall maintain an adequate inspection system and perform such inspections as will ensure that the work performed under the contract conforms to contract requirements. The Contractor shall maintain complete inspection records and make them available to the Government. All work shall be conducted under the general direction of the Contracting Officer and is subject to Government inspection and test at all places and at all reasonable times before acceptance to ensure strict compliance with the terms of the contract.

8.0 Security Requirements

Security of the Facility and its employees is of the utmost importance. The following security requirements must be observed.

(1) The Contractor shall provide the Contracting Officer Representative (COR) with a list of names and telephone numbers of all the Contractor's employees who will be working at this facility. Any changes to the list shall be provided within twenty-four (24) hours of such change.

(2) Exterior Doors. All exterior doors should remain shut and locked. The one exception to this is the front entrance door while the Receptionist is present. If an exterior door needs to remain open for any length of time, there needs to be a Forest Service or contract employee present to ensure security of the building and that no unauthorized personnel enter. At no time should an exterior door remain open unattended.

(3) The Contractor is required to re-lock these areas after completion of work, even if area is found to be unlocked when he arrives to perform services. The Contractor shall be provided a key(s) to gain access to areas requiring service. The COR should be immediately notified if a key is lost.

(4) Employees shall be required to dress neatly, commensurate with the tasks being performed. At no time will anyone visiting the janitorial staff be permitted in the building unless they are providing contractual services and the COR is notified.

9.0 Data Rights

N/A

10.0 Section 508 – Electronic and Information Technology Standards N/A

Attachment