86615720R00001 A0001 Attachment 1 Questions and Answers.pdf

Attachment 1 Solicitation 86615720R00001, A0001

Mortgage Loan Servicing Support Services Questions and Answers

Q1 Are system specs and file layouts available for the FFB Loan information System, ELOCCs and CIR listed on page 13?

A1 No, the awardee will be responsible for establishing the logistics in meeting the requirement standards.

Q2 Are system specs and file layouts available for the LOCCs and Minority Bank Online

Systems listed on page 14?

A2 No, the awardee will be responsible for establishing the logistics in meeting the

Q3 Are system spec and file layout available for TRACS listed on page 15?

A3 No, the awardee will be responsible for establishing the logistics in meeting the

Q4 Has the incumbent imaged all previous servicing documentation?

A4 Yes

Q5 PWS 5.3 #11: Please confirm workflow of 9250 creation and submission by mortgagors, billing agents and field staff is a requirement.

A5 Confirm.

Q6 PWS 5.3 #1: Please confirm HUD requires the contractor to research misdirected collections received by Pay.gov to the 4072 and 4077 funds, determine their non-FHA program area at HUD and initiate the IPAC request process.

A6 Confirm.

Q7 PWS 5.3: Please confirm that HUD requires the contractor to send 30, 60, 90 follow up letters on missing mortgagor TIN numbers.

A7 Confirm.

Q8 PWS 5.3 #1: Please confirm HUD requires the contractor to bill, journalize, and send monthly billing statements indefinitely on those notes with unpaid balances despite being past their maturity date.

A8 Confirm.

Q9 PWS 5.3: Please confirm HUD requires outstanding balance, debt letters to be generated on those notes with unpaid principal balances after maturity.

A9 Confirm.

Q10 PWS 5.3.4: Please confirm that HUD requires the contractor to track, manage, and report monthly status updates on terminated notes with unresolved issues, documenting updates for both contractor and HUD actions.

A10 Confirm.

Q11 PWS 5.3: Can disbursements and collections occur on inactive notes?

A11 Yes

Q12 PWS 5.3: What additional servicing functions are required for those notes that have disbursement or collection activity after termination?

A12 The receipt of funds after termination will be determined by source. At various times after termination funds can be received and/or disbursed. The additional servicing functions can be application of payments or disbursements.

Q13 PWS 5.5: How do Equity Riders impact the servicing requirements on terminated notes and properties?

A13 Equity Riders can be received after termination and must be applied to the terminated note.

Q14 PWS 5.1 #5: What is the volume of dockets - billing, correspondence, and legal -- that must be held in the storage facility by the contractor?

A14 Each file averages 200 to 300 pages per Note per legal file for portfolio size of approximately 2000 notes. Please refer to page 35 of the PWS.

Q15 PWS 5.1 #5: Please identify the volume of terminated cases that are ineligible to be retired and must be held in the storage facility by the contractor.

A15 The Government is unable to provide exact volumes of terminated cases as many factors affect the need for retention.

Q16 PWS 5.5.3.2 #9: What are the Special Accounting treatments and transactions required under the Special Accounting for 202s in the Property Disposition portfolio?

A16 As part of the 202 program, the Contractor is responsible for disbursing funds. Once disbursed, the funds will need to be reclassified for reimbursement and all transactions shall be tracked in accordance with section 5.5.3.2 part #9 of the PWS.

Q17 PWS 5.3 #21: Please confirm that HUD requires the contractor send shortage letters to the HUD Account Executive for the project.

A17 Confirm.

Q18 PWS 5.3 #16: Please confirm interest on the different type of advances must be segregated by their advance type, tracked along with billing and collection activities journalized as separate/ segregated transactions?

A18 Confirm. Please refer to section 5.3.2 in the PWS.

Q19 Please confirm HUD requires, upon request, same-day turnaround processing of paper and EFT disbursements for notes and properties.

A19 Confirm.

Q20 PWS 5.8.7 #1: Please confirm HUD requires, in addition the TROR deliverable, detailed case-by-case analysis with change in quarter activity for FHA cases with delinquency balances on the TROR

A20 Confirm.

Q21 PWS 5.3.1: Please confirm that HUD requires servicing and accounting for surplus cash notes that compound interest annually or semi-annually.

A21 Confirm.

Q22 PWS 5.3 #24, 5.3.1: The PWS states that the contractor must prepare a payoff statement or SOI. What other tasks is the contractor required to perform during the payoff process for HUD Held, M2M, or Demo notes?

A22 The Contractor must perform the following: Receipt of funds, change status code, submitting the original legal file and closing out the note.

Q23 PWS 5.3 #24, 5.3.1: Are payoffs for all notes in the HUD portfolio done the same way? For example, are all payoff statements exactly the same?

A23 No.

Q24 PWS 5.3 #10: Can HUD have multiple but different receiverships parties for the same property/note?

A24 Not concurrently.

Q25 PWS 5.3 #10: Will advances or disbursement requests on receiverships need to be allocated across multiple notes and is that the contractor’s responsibility?

A25 Yes to both questions.

Q26 PWS 5.3 #11: Please confirm that HUD requires the contractor to be the primary communication point between HUD and those banks in the minority bank program.

A26 Confirm.

Q27 PWS 5.3 #11: Please confirm that HUD requires the contractor to track receipt of the minority bank’s annual reports, review to identify problems, and alert HUD to potential issues.

A27 Confirm.

Q28 PWS 5.3 #11: Please confirm that HUD requires the contractor to perform a bi-monthly review of Veribank and bank rating of the minority banks participating in the program and alert HUD to possible issues

A28 Confirm.

Q29 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute monthly the Summary Dashboard of Portfolios with Delinquencies Report.

A29 Confirm.

Q30 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute the

Quarterly Workload Counts for OHP Report

A30 Confirm.

Q31 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute monthly the Portfolio Count and UPB by Note Type Report.

A31 Confirm.

Q32 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute monthly the Collections by Type for RECAP (M2M and DEMO) Notes Report.

A32 Confirm.

Q33 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute monthly the Collections by Type for PPC Notes Report.

A33 Confirm.

Q34 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute monthly the Portfolios with Delinquencies and 90-Day Maturing Note Reports.

A34 Confirm.

Q35 PWS 5.3: Please confirm HUD requires the contractor to prepare and distribute monthly the Month-End Multifamily Portfolio Report.

A35 Confirm.

Q36 PWS 5.8.6: Please provide the FHASL interface description to assist the bidders in assessing level of effort and customization.

A36 FHASL interface description will be distributed upon award.

Q37 PWS 5.3: Will the Contractor hold any deposits/escrows for real estate taxes, insurance or reserves for replacements or will all deposits/escrows be held in the Minority Bank Program?

A37 No.

Q38 PWS 5.1: Please provide detailed system interface requirements to enable us to prepare a competitive bid.

A38 The awardee will be responsible with interfacing with the systems as required in accordance with section 5.1 of the PWS.

Q39 PWS 5.1: Can the incoming contractor access data and documents before the PIV process is complete?

A39 No.

Q40 PWS 5.1: Will delays in the PIV clearance process impact the contractor’s ability to perform transition in services?

A40 Yes, it is possible that the delay in the PIVing process could impact the Contractor’s ability to perform Transition In services.

Q41 PWS 5.1: Will the incoming contractor incur performance penalties if delays in the PIV clearance process impact the contractor’s ability to perform transition in services?

A41 Yes, it is possible that the contractor may incur performance penalties if the Contractor fails to adhere to the PIVing requirements.

Q42 PWS 5.3 #1: Does the contractor need to use the OMB form HUD-2771 as the monthly billing statement or can they use their own billing statement format?

A42 HUD-2771 shall be used for billing statements.

Q43 PWS 5.3 #11: Does HUD still require 48-hour turnaround time upon receipt of 9250 request for processing the disbursement and is this process is concurrent with processing withdrawals from the invested accounts?

A43 Yes.

Q44 PWS 5.9.1.1: Is a separate SSAE18 audit required for the work performed under contract if the contractor has an overall company SSAE18 audit performed for their general service operations?

A44 Unless HUD’s CIO assesses a significant and/or major change to the Contractor’s system, it is possible that the SSAE18 will need to be completed and or modified.

Q45 PWS 1.3.1: Will HUD require the contractor to separate systems with HUD data from systems with non-HUD data?

A45 Yes.

Q46 PWS 1.3.1: Will HUD require the contractor to ensure HUD data is not comingled with non-HUD data?

A46 Yes.

Q47 PWS 1.3.1: Will HUD require the contractor to apply data encryption at all times, including in transit, at rest, and when archived for backup purposes?

A47 Yes.

Q48 PWS 1.3.1: Will HUD require the contractor to contract for an annual third-party assessment of the solution?

A48 It’s at the Contractor’s discretion how this requirement is met.

Q49 PWS 1.3.1: Will HUD require the contractor to review and retain system log data?

A49 Yes.

Q50 PWS 5.1: How many years’ worth of data for active loans must be converted during

Transition In?

A50 The current portfolio consists of approximately 2000 Notes.

Q51 PWS 5.1: Will HUD provide dedicated accounting, servicing and property management

SMEs to work with the contractor during Transition-In to provide HUD business rules?

A51 HUD will provide access to the appropriate SMEs.

Q52 PWS 2.1: This definition of ATO states that "Every contractor must have an approved ATO to do business with the Government. " Is the contractor required to obtain the ATO during the 180-day Transition In period?

A52 Yes.

Q53 PWS 1.3: This section states: "In the event that there is a change to any rule, regulation or Government system interface (i.e. Pay.gov, FHASL), the Contractor shall update the servicing system to comply with the changes." Will the Government issue a Task Order for these modifications?

A53 No task orders will be issued against this standalone contract award.

Q54 Mortgage Loan Servicing Support Services document, page 43: Will HUD expand the page count for the Management Plan? The PWS list of deliverables alone is 18 pages. The 10-page maximum is not sufficient for a vendor to address the list of tasks, subtasks, meetings and deliverables, plus write a clear Management Plan and an effective Quality Control Plan

A54 Yes. The Government will increase the page limit for this factor from 10 pages to 20 pages. See 86615720R0001 A0001, Attachment 1 - Revised 86615720R0001.

Q55 Mortgage Loan Servicing Support Services document, page 43: Can the schedule of all tasks, subtasks, meetings and deliverables required as part of the Management Plan be outside the page limit? The PWS lists 131 deliverables on pp 90-108.

A55 No. The Government will increase the page limit for this factor from 10 pages to 20 pages. See 86615720R0001 A0001, Attachment 3 - Revised 86615720R0001.

Q56 Mortgage Loan Servicing Support Services document, page 43: Will HUD increase the page count for the Technical Proposal? A maximum of 25 pages to address a 127-page PWS does not allow full and complete responses.

A56 Yes. The Government will increase the page limit for this factor from 25 pages to 35 pages. See 86615720R0001 A0001, Attachment 3 - Revised 86615720R0001.

Q57 Mortgage Loan Servicing Support Services document, page 56: “The government will evaluate the following regarding the proposed Technical Approach: How well the proposal demonstrates logical and feasible methods for meeting the requirements described in Performance Work Statement Tasks 5.1 through 5.3 and meeting the performance requirements outlined within the solicitation." Does this mean that offerors’ Technical Approach to tasks 5.4 through 5.12 in the PWS will not be evaluated?

A57 No. They will be evaluated. See 86615720R0001 A0001, Attachment 3 - Revised 86615720R0001.

Q58 Mortgage Loan Servicing Support Services document, page 56: “The government will evaluate the following regarding the proposed Technical Approach: How well the proposal demonstrates logical and feasible methods for meeting the requirements described in Performance Work Statement Tasks 5.1 through 5.3 and meeting the performance requirements outlined within the solicitation." Is the reference to offerors’ methods for meeting “the performance requirements outlined within the solicitation” intended to refer to requirements other than those in the PWS? Please identify where in the Solicitation these “performance requirements” are located."

A58 They are located in the PWS, Section 7, Performance Requirement Summary.

Q59 Mortgage Loan Servicing Support Services document: The Solicitation includes no rating scale or identification of possible ratings for Technical Approach or Management Approach, even though the Solicitation states, on page 60, that the government will use a best value tradeoff process based on offerors’ technical ratings. Will the Government please provide the possible ratings for Technical Approach and Management Approach?

A59 The Government will not provide the possible ratings for the Technical Approach and Management Approach.

Q60 PWS 5.1: Please confirm an integrated workflow solution requires shared processes and tasks between HUD and the contractor.

A60 Confirm.

Q61 PWS 5.1: Please confirm that any electronic document repository must allow HUD staff to upload and retrieve documents.

A61 Confirm.

Q62 Mortgage Loan Servicing Support Services document, page 41: "The technical and business proposals shall contain copies of the proposal in two formats: pdf (Adobe Acrobat 8.0 or older) and in the original format, for example: word (2007), excel (2007), or in other applicable formats." Please provide the acceptable Word and Excel versions.

A62 Any version that saves files with the extension doc, docx, xls, and xlsx.

Q63 Mortgage Loan Servicing Support Services document, page 41, states: "Offerors shall submit their proposals via email…."" but later in the section states ""Offerors shall certify that the information in the hard paper copies and the electronic copies are exactly the same." Are hard copies required?

A63 No. See 86615720R0001 A0001, Attachment 3 - Revised 86615720R0001.

Q64 Mortgage Loan Servicing Support Services document, page 20: Key personnel are specified as Project Manager and Alternate Project Manager. Can the bidder propose additional named Key Personnel and describe their qualifications?

A64 Yes.

Q65 Mortgage Loan Servicing Support Services document, page 56: For Evaluation of the

Management Plan, the solicitation states that the Government will evaluate" Key Personnel and Responsibilities". However, the instructions on writing the Management Plan require bidders to describe "key positions/roles and responsibilities" but no individuals. Please clarify the requirement to write about key positions/roles when the government is evaluating key personnel and responsibilities

A65 The Key Personnel is identified in the PWS Section 4.5 Contractor Personnel, in the Solicitation HUDAR Clause 2452.237-70 Key Personnel and any other personnel the Contractor considers to be Key Personnel.

Q66 PWS 5.3.2: Please confirm that Late Fees when occurred on M2M/DEMO/PPC notes are taken from the surplus cash payment received and not an additional fee to be assessed and billed afterward to the mortgagor.

A66 Late charges shall be assessed based on the term of the Notes.

Q67 PWS 5.3.2: Please confirm that late fees can only be billed per property fiscal year cycle regardless of how many AFS or SCA payments are made late.

A67 Late fees shall be determined based on the term of the Notes.

Q68 PWS 5.5: Please confirm that monthly Data Act reporting extracts are required under the

PWS.

A68 Yes, monthly Data Act reporting is required.

Q69 PWS 5.5.5: Post Foreclosure Sale Support. Will it be the Contractor's responsibility to record, track, and monitor the various items described or will PDD staff perform those duties using the Contractor's system?

A69 The Contractor is responsible to perform the requirements under PWS section 5.5.5.

The Government shall have access to perform data entry if necessary.

Q70 PWS 5.5.5.2: Post-Closing Activity Support. Will it be the Contractor's responsibility to ensure changes, records, and benchmark dates are maintained and updated or will PDD staff perform those duties using the Contractor's system

A70 The Contractor is responsible to perform the requirements under PWS section 5.5.5.

The Government shall have access to perform data entry if necessary.

Q71 PWS 5.7.1e: Please confirm that in addition to status code 7 loans, original and copy legal instruments for all other loans may also periodically be requested by SCOR to be delivered to HUD.

A71 Confirm.

Q72 PWS 5.7.1: Do original legal files and correspondence dockets need to be stored locally to

HUD and delivered via courier services or is UPS/FedEx/USPS services acceptable if these documents are not stored in the DC Metro area?

A72 Yes, all legal documents must be delivered by a courier.

Q73 PWS 1.3.5: Does NIST SP 800-145 determine whether the vendor’s solution must be

FedRAMP authorized?

A73 Yes.

Q74 PWS 1.3.5: GOVcloud is a service provided by Amazon. Is the vendor required to use

Amazon's GOVcloud?

A74 No.

Q75 CLINS 2, 10, 17,24,32 - New Note Set-up / Take-Down (PWS Task 5.2) - Please clarify the following:

1. Is the Quantity of 300 serviced Per Month or Per Year?

2. Is the Unit of Issue "EA" Per Month or Per Year?

3. Will you consider separating New Set-Up and Take Down Tasks as sub-CLINs because the level of services and support vary for each task?

A75 (1) Quantity 300 represents per year

(2) The UOI “EA” is per year

(3) No.

Note: CLIN 0032 is for Note Servicing Task.

Q76 CLINS 3, 11, 18,25,32 - Note Servicing (PWS Task 5.3) - Please clarify the following:

1. Is the Quantity of 2,000 to be serviced Per Month or per Year?

2. Is the Unit of Issue "EA" Per Month or Per Year?

A76 (1) The portfolio is approximately 2000 Notes and will require servicing monthly within the noted period of performance

(2) The UOI “EA” is per year.

Q77 CLINS 5, 12, 19, 26, 33 - Property Disposition Portfolio Support (PWS Task 5.5) Please clarify the following:

1. Is the quantity 2,100 serviced for the Year or Per Month?

2. Does the CLIN 0005 Quantity of 2,100 refer to servicing actions?

3. Does the servicing action equate to a property unit recorded in the system?

4. Does the servicing action equate to a property recorded in the system?

5. Is the Unit Of Issue "EA" Per Month or Per Year?

6. How many HUD Owned and MIP properties are in the inventory currently?

7. How many units are being serviced currently for property management support?

8. How many new HUD Owned or MIP properties are received per Year?

9. How many HUD Owned and MIP properties are sold each year?

10. In the Property Disposition Portfolio, on an average, how many units are in each property that require property management support?

11. How many relocation units are in the portfolio currently?

A77 (1) Per month

(2) No

(3) No

(4) No

(5) Per Month

(6) On 7/21/20 there were 5 MIP properties and 1 HUD-Owned property for a total of 466 residential living units. The “Unit” for property management is the residential living unit. Additionally, on 7/21/20, there were 8 Foreclosure Sales in process and 27 post-foreclosure sales active. The “Unit” for a sale is the FHA Case number. One week later, on 7/27/20, there were still 5 MIP and 1 HUD-Owned properties under property management but there were 12 Foreclosure sales in process. This should demonstrate the inevitable and constant fluctuation in the PDD inventory.

(7) As of 7/27/20, PDD was servicing 466 residential units in 6 properties for property management. The “Unit” for Property Management is the residential living unit.

(8) The number of HUD-owed and MIP case received for property management varies for each year. The number of sale and post-closing inventory fluctuates as well.

(9) This varies from year to year. In FY19, a total of 3 Properties were sold and closed;

For FY20-YTD 19 Properties have been sold. Properties sold may or may not be managed as MIP or HUD-owned. The “Unit” for a sale or post sale action is the FHA case number.

(10) Multifamily residential properties may consist of anywhere from 5 to 500 residential units. The “unit” for property management is the residential living unit.

(11) As of 7/21/20, there were four properties with active relocations of 404 families. The “Unit” for a relocation is the family.

Refer to section 1.2.2 of the PWS. The “Unit” for Sales and Post-sales actions is the FHA Case number; for Property Management the “Unit” is the residential living unit; and for Relocation the “Unit” is a family. The monthly portfolio is up to 2,100 which could consist of properties, living units and families, relocation services. The Unit of Issue (UOI) Each is per year. The inventory can fluctuate over time within the period of performance.

Q78 CLINS 6, 13, 20,27,34 - Document Retention and Storage (PWS Task 5.7) Please clarify the following:

1. Currently, how many 4-drawer fireproof file safes store legal/investment documents?

2. Currently, how many 4-drawer regular file cabinets store notes correspondence dockets and other supporting documents?

3. On an average, how many new 4-drawer fireproof file safes are needed for legal/investment documents each year?

4. On an average, how many new 4-drawer regular file cabinets are needed for notes correspondence dockets and other supporting documents each year?

A78 This response addresses all questions in this section. Each file averages 200 to 300 pages per Note per legal file for portfolio size of approximately 2000 notes. Please refer to page 35 of the PWS.

Q79 Document Retention and Storage for Property Disposition Portfolio: Please clarify the following:

1. Are there any documents for the Property Disposition Portfolio that need to be stored?

2. If yes, are they hard copy or soft copies?

A79 (1) Yes

(2) Both hard and soft copies

Q80 Document Retention and Storage for Risk Share Direct Loan (RSDL) Portfolio: Please clarify the following:

1. Will the contractor be required to store any RSDL documents on site for 300 projects?

2. If yes, are they stored in fireproof file safes or regular file cabinets?

3. If yes for docs, what is the estimated size/thickness of each docket?

A80 (1) No

(2) No

(3) N/A This response is to all questions in this section. All documents are managed by the Federal Financing Bank.

Q81 Additional Questions: Please clarify the following:

1. Are UCCs filing fees and expenses reimbursable? There is no CLIN in Attachment

3 for UCC filing Fees and Expense to support the 2,000 Notes Portfolio under

CLIN 0003.

2. Is the contractor required to purchase and maintain a Fidelity Bond during the Base and Option Years?

3. How will HUD compensate for servicing activities required on terminated notes and properties?

A81 (1) There is no reimbursable CLIN for UCC filings. UCC filings and maintenance is part of Note Servicing.

(2) Yes. See 86615720R000010 A0001, Attachment 2, Revised Attachment 1 Performance Work Statement, Section 5.9.

(3) At HUDs discretion, terminated notes and properties may remain active in the portfolio.

Q82 Attachment 3 Schedule of Services - Mortgage Loan Servicing Support Services, CLINs

0003 and 0005. For CLINs 0003 and 0005, is the 'Unit of Issue' EA per Month?

A82 The UOI “EA” is per year.

Q83 Attachment 3 Schedule of Services - Mortgage Loan Servicing Support Services, CLINs

0003 and 0005. Can you please provide the number of FTE's supporting CLIN 0003 and

CLIN 0005?

A83 This is a performance-based contract. The Contractor determines the amount of FTEs is required to successfully perform the services in the PWS.

Q84 Attachment 3 Schedule of Services - Mortgage Loan Servicing Support Services, Pricing

Schedule CLIN 0007. Can you please specify for each category what specific requirements must be met and on what schedule and why is that CLIN not priced separately?

A84 Please refer to PWS Sections 5.6, 5.8, 5.9 and 5.11 for the specific requirements. The accounting functionality is utilized throughout the entire contract to manage the portfolio. The cost are not separated out to its own CLIN as the accounting is the nexus of the portfolio. Historically it has never been priced out separately.

Q85 Mortgage Loan Servicing Support Services, PART II – PROPOSAL FORMAT, page 41. Are

Key Personnel Resumes to be included in the Proposal?

A85 No. The Contractor is responsible for ensuring its personnel have the knowledge and experience to successfully perform the services.

Q86 Mortgage Loan Servicing Support Services, PART II – PROPOSAL FORMAT, page 41. If Key

Personnel Resumes are to be included in the Proposal where and what is their page limit?

A86 There is no requirement to submit resumes.

Q87 Mortgage Loan Servicing Support Services, PAST PERFORMANCE, 1st Paragraph, 2nd bullet, page 57. 'From the document - 'For this solicitation, magnitude is defined as 24,000 loans serviced per year. What type of loans does the 24,000 represent?

A87 Mortgage loans. See 86615720R0001 A0001, Attachment 3 - Revised 86615720R0001.

Please note the change in magnitude from 24,000 to 2,000.

Q88 PWS 1.2.2 Property Disposition Division, page 4. Can you please provide the volumes of loans and transactions for each CLIN for Fiscal Year 2019 and YTD 2020?

A88 Please refer to CLINs 5,12,19,26 and 33 for the Governments estimated values based on historical data.

Q89 PWS 1.3.3 System Requirements, page 13. Can technical specifications (Interface Control

Documents) be provided for each of the numerous interfaces to enable the contractor to assess LOE to implement the interfaces?

A89 No, as those specifications are proprietary to the incumbent.

Q90 PWS 1.3.3 System Requirements, page 13. Can the contractor assume the source / target interface sources will be able to support the 180-implementation schedule?

A90 System interface details and timelines will be discussed with the awardee post award.

Q91 PWS 3.3. Accounting Entries, 4th Bullet / 3rd Sub-Bullet, page 64. Relative to Rentals - Is the contractor responsible for rental management or supporting rental management who/how are rental agreements and receivables entered into the system?

A91 The information is currently entered directly by PDD support contractor and staff. This information interfaces with HUD’s accounting systems.

Q92 PWS 5.9.2 Internal Controls, page 88. Will HUD conduct the initial ATO evaluation or is the contractor to contract the independent evaluation and price it into the Transition In?

A92 HUD will conduct the ATO and it is the Contractors responsibilities to adhere to the ATO requirements.

Q93 PWS 5.7 Document Retention and Storage, 5.7.1 Storage, page 76. What is the volume of hard copy documents? Number of Boxes?

A93 Each file averages 200 to 300 pages per Note per legal file for portfolio size of approximately 2000 notes. The actual number of boxes is unknown.

Q94 PWS 1.13 Transition In, page 17. What format will the soft copy data be provided in?

A94 PWS 1.13 does not reference any requirement of soft copy data. Please refer to section

5.1 number 6 of the PWS.

Q95 PWS 1.13 Transition In, page 17. Will all documents have been imaged prior to transfer to new Servicer?

A95 PWS 1.13 does not reference any requirement of soft copy data. Please refer to section

5.1 number 6 of the PWS.

Q96 PWS 1.13 Transition In, page 17. Will new Servicer be able to 'Shadow' the incumbent to ensure a smooth and orderly transfer?

A96 No.

Q97 PWS 5 Specific Tasks, 5.1 Transition-In, page 30. Will the ATO evaluation need to be conducted during the 180 calendar days after contract award or can it be conducted after the 180 days?

A97 ATO evaluation shall be initiated upon contract award.

Q98 PWS 5 Specific Tasks, 5.1 Transition-In, page 31. Why is HUD establishing arbitrary dates for implementation phases, shouldn't the bidder propose dates they can meet the requirements? The incumbent has implemented the various interfaces over many years, why is a new vendor expected to have them implemented in 90 days.

A98 Yes, however this is a commercial service that may require minor adjustments to meet the interface requirements.

Q99 PWS 5 Specific Tasks, 5.1 Transition-In, page 31. Can HUD provide a detailed requirements document of all the system requirements?

A99 No.

Q100 PWS 5 Specific Tasks, 5.1 Transition-In, page 31. Please specify the system users, the organization, function, volume, and system capabilities required.

A100 Please refer to section 1.2.3 of the PWS.

Q101 PWS 5.8 Accounting Services, page 78. Will all incumbent accounting be fully reconciled to HUD FHASL at time of transfer?

A101 Yes.

Q102 PWS 5.9.1 Audit Support, 5.9.1.1 SSAE 18, page 86. Will HUD treat the cost of the SSAE annual audit as a reimbursable item?

A102 No.

Q103 PWS 20. Tax Payment Processing, 21. Hazard Insurance and Reserve for Replacement

Escrows, pages 46 & 47. What is the historical estimated monthly Advance fund amount disbursed by the Contractor?

A103 The Contractor is not required to advance any money for the Government.

Q104 PWS 20. Tax Payment Processing, 21. Hazard Insurance and Reserve for Replacement

Escrows, pages 46 & 47. How and on what schedule are the monthly Advances disbursements by the Contractor reimbursed?

A104 The Contractor is not required to advance any money for the Government.

Q105 Please note, page 51 of 78 of the RFP that In the following section - 52.219-1 SMALL

BUSINESS PROGRAM REPRESENTATIONS (OCT 2014), the last line on this page states the NAICs code for this acquisition is 541611 and page 52 first line states size standard of $15 Million per annum.

The SF 1449 solicitation lists the NAICS 522390, Size Standard $22 Million.

Therefore, please confirm the correct NAICS and Size Standard for Small Business Program Representations in this RFP.

A105 The NAICS code is 522390 and the Size Standard is $22 Million per annum. See 86615720R00001 A0001, Attachment 3 – Revised 86615720R00001.