Attachment 01 - PWS_Amended_1018.pdf

Performance Work Statement (PWS)

The U.S. Department of Housing and Urban Development

Office of Lead Hazard Control and Healthy Homes

Promoting Integrated Pest Management in Affordable

Housing

9/12/2023

Version 1.0

Vision Statement

1 General Information

1.1 Introduction

1.2 Background

1.3 Constraints

1.4 Description of Services

1.5 Non-Personal Services

1.6 Period of Performance

1.7 Place of Performance

1.8 Hours of Operation

1.9 Special Qualifications

1.10 Post Award/Kickoff Conference

1.11 Status Meetings

1.12 Contractor Travel

1.13 Transition In

1.14 Transition Out

2 Definitions and Acronyms

2.1 Definitions

2.2 Acronyms

3 Government-Furnished Property and Services

3.1 Government Services

3.2 Facilities

3.3 Equipment

3.4 Materials

3.5 Quality Assurance (QA)

4 Contractor-Furnished Items and Services

4.1 Facilities

4.2 Equipment

4.3 Material

4.4 Contractor Responsibilities

4.5 Contractor Personnel

4.6 Identification of Contractor Employees

4.7 Quality Control

4.7.1 Quality Control Plan

5 Specific Tasks

5.1 Develop a Management and Work Plan

5.2 Provide IPM Training

5.3 Provide Technical Assistance

5.4 Conduct Outreach and Capacity Development Resource materials

5.5 Support Small Scale Studies on Key IPM Issues

5.6 Develop a Standardized Approach for Priortizing Pest Control Efforts

5.7 Study to be Conducted in option year 1

5.8 Study to be Conducted in option year 2

5.9 Study to be Conducted in option year 3

5.10 Study to be Conducted in option year 4

5.11 Major Deliverables

5.12 Option Year 1 Timeline and Deliverables

5.13 Option Year 2 Timeline and Deliverables

5.14 Option Year 3 Timeline and Deliverables

5.15 Option Year 4 Timeline and Deliverables

6 Quality Control Plan

6.1 Acceptance Criteria

7 Performance Requirements Summary

8 Related Documents ………………………………………………………………………………………………………………..24

Performance Work Statement (PWS)

Promoting Integrated Pest Management in Affordable Housing

Vision Statement

To provide training and technical assistance on Integrated pest management (IPM) as an ecologically based management strategy that provides long-term solutions to pest problems with minimal impact on human health and the environment.

1 General Information

1.1 Introduction

Under previous interagency agreements (IAAs) with USDA NIFA, HUD laid the groundwork for working with public housing authorities, developing the infrastructure of staff, curricula, online resources and a cadre of trainers. This network of resources and people has resulted in a training center furnishing PHAs the needed support to promote pest free environments for residents of HUD-subsidized housing.

1.2 Background

Historically, HUD entered into previous agreements with United States Department of

Agriculture (USDA) extramural research funding agency, the National Institute of Food and

Agriculture (NIFA). NIFA and their partner, the Northeastern IPM (NEIPM) Center, laid the groundwork for working with public housing authorities/agencies (PHA), other federally assisted multifamily housing, and tribal housing providers, developing the new established infrastructure, curricula, online resources, and cadre of trainers. This network of resources and people expanded and produced the following deliverables:

1) From FY 2007– 2012: Established PHA contact database; online forum for technical support and sharing; revised IPM in Multifamily Housing (MFH) curriculum; trained peer educators at four pilot sites; provided technical assistance (TA) to PHAs during their one-year period of IPM implementation following training; evaluated the successes and failures of this project; supported the expansion of IPM in MFH by producing a case study and final report.

2) From FY 2012 - 2016: identified and addressed several obstacles to IPM; provided training to 50 housing providers and many more received TA, webcasts and consultation on pest infestation prevention, identification, and control.

3) From FY 2016 – 2020: assisted 50 PHAs nationwide assess their programs for the policies and procedures needed to implement IPM, including bed bug detection and control if needed, and coached participating PHAs through the implementation process.

4) From FY 2021– 2023: assisted 50 PHAs nationwide assess their programs for the policies and procedures needed to implement IPM, including bed bug detection and control if needed, and coached participating PHAs through the implementation process.

HUD/OLHCHH intends to continue the momentum through the USDA/NIFA established structure and expertise in structural IPM developed by the Northeastern IPM Center.

1.3 Constraints

The Contractor shall adhere to all Federal regulations and standards, including those regarding confidentiality, fiscal management, and professional ethics:

24 CFR 15.108

2 CFR § 200.30248 CFR § 52.203-13

36 CFR § 1194.1

All electronically submitted materials produced under this PWS shall be fully compliant with the

Section 508 accessibility standards that require that individuals with disabilities be able to access information from Federal electronic technology with assistive technologies.

1.4 Description of Services

HUD/OLHCHH requires continued support for ongoing IPM requirement by providing a broad range of technical assistance (TA) and capacity development (CD) services to housing providers. The IPM Center contractor shall work with all its affiliated regional IPM training centers, as needed, throughout this project to increase capacity on structural IPM issues. TA and CD services shall be directed to PHAs, Project-based Section 8 property owners/agents and housing shelters, Tribally Designated Housing Entities (TDHEs) and Section 202 and 811 properties (for the elderly and disabled).

Using the steps, metrics, and resources developed by this project, housing providers shall be offered the resources they need for successful IPM implementation. Housing providers selected to participate in this project must agree to implement an IPM program for a period of at least one year after they have completed the training process. The primary method of outreach and general communication (not training) will continue through repository of IPM plans and guidance via a contractor provided website. This website also serves as the primary method for receiving inquiries from housing providers.

The goal of this relationship is to work with housing providers to implement IPM practices for cockroaches, bed bugs, and rodents. To meet this goal, some housing providers will only want limited TA, but the free training will be offered as both an incentive and a logical step in a larger process. At the time of training, the basic framework should be in place for trainees to make institutional changes immediately after the training day. In the case of staff turnover, continued

TA will be considered as an eligible activity. Evaluation will continue to be a part of this project.

With this model, more housing providers can be supported with existing staff because much of the resource sharing and TA could be done electronically/remotely. A full day, on-site IPM in

Multifamily Housing Training shall be offered to providers or groups of providers that have already recognized their pest problems, including bed bug infestations, and taken some steps and shown the management buy-in needed to implement the IPM team model taught in the training. If technically feasible, the full-day training can be recorded and played for additional audiences, such as in times of substantial staff turnover.

The project will emphasize maximum coordination among housing providers, federal and extension partners, and healthy housing organizations; minimize duplication of effort; and promote well-vetted, research-based resources—where they exist—for the affordable housing audience.

1.5 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e. inherently Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.6 Period of Performance

The period of performance shall be for one base period of 12 months and four (4) 12-month option periods.

1.7 Place of Performance

The services to be performed under this contract shall be performed at the Contractor’s facility.

1.8 Hours of Operation

N/A

1.9 Special Qualifications

N/A

1.10 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government intends to convene a Post Award Conference with the Contractor within ten (10) business days after contract award. The Contracting Officer will notify the Contractor of the specific date, location, and agenda within five (5) business days after contract award.

1.11 Status Meetings

The Contracting Officer, Contracting Officer Representative (COR) and other Government personnel, as appropriate may meet periodically with the Contractor to also review

Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award Conference and subsequent meetings may be held via teleconference at the Contracting Officer’s discretion.

1.12 Contractor Travel

Prior to travel, the Contractor shall coordinate with and receive Government authorization from the COR for all travel. Reimbursement of travel costs will be in accordance with the

Federal Travel Regulation and in accordance with FAR 31.205-46. The Contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the Contractor shall use the tourist class, economy class or similar lodging accommodations to the extent they are available and commensurate with the mission requirements. HUD will not reimburse Contractor's local travel. Local travel is typically defined as travel within fifty (50) miles of Washington, DC.

Regional travel for task orders shall adhere to this local travel model for DC. All other travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

1.13 Transition In

The Contractor shall, upon the Contracting Officer's written notice, furnish Transition-In services as applicable. As a successor, the Contractor shall have sufficient personnel on board during the 30-days Transition-In period to ensure a smooth transition with the incumbent

Contractor. The Contractor shall provide an orderly transition of work acceptance and accomplishment such that any impact to the program is minimized. During the Transition-In period, the Contractor shall become familiar with the requirements in order to commence full performance of services by the end of the contract Transition-In period.

1.14 Transition Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have sufficient personnel on board during the 90-days Transition-

Out period. The incumbent Contractor shall ensure a smooth transition with the successor

Contractor during the Transition-Out period, prior to completion of contractual performance. The incumbent Contractor shall aid the successor in the development of plans, procedures and methods for the assumption of all on going work. The Contractor shall provide an orderly transition of work acceptance and accomplishment, such that full control by the successor contractor is achieved by the end of the new contract Transition-In period.

2 Definitions and Acronyms

2.1 Definitions

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Contracting Officer Representative (COR) - An individual designated by the Contracting Officer to assist in providing technical direction and monitoring performance under the contract.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP) - Government-furnished property means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.

Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific and objective terms with measurable outcomes.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Subcontractor - Any person , other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The Government does not have privity of contract with a subcontractor.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

AQL - Acceptable Quality Level

CD – Capacity Development CFR – Code of Federal Regulations CLPHA - Council of Large Public Housing Authorities CO - Contracting Officer COR - Contracting Officer Representative DC – District of Columbia ESA - Entomological Society of America EST - Eastern Standard Time (U.S.)

FAR – Federal Acquisition Regulations GFP – Government Furnished Property

HUD - U.S. Department of Housing and Urban Development HUDAR – HUD Acquisition Regulations IAA – Interagency Agreement IPM – Integrated Pest Management MFH – Multifamily Housing MUVE - Medical Urban and Veterinary Entomology NAHRO - National Association of Housing and Redevelopment Officials NEIPM - Northeastern Integrated Pest Management Center NIFA – National Institute of Food and Agriculture OCPO - Office of the Chief Procurement Officer OLHCHH – Office of Lead Hazard Control & Healthy Homes PHA – Public Housing Authority POC - Point of Contact

PM - Project Manager PRS – Performance Requirements Summary PWS – Performance Work Statement QA - Quality Assurance QASP - Quality Assurance Surveillance Plan QC – Quality Control QCP - Quality Control Plan SARS-CoV-2 - Severe acute respiratory syndrome coronavirus 2

TA – Technical Assistance TBD – To be determined TDHE – Tribally Designated Housing Entities USDA – United States Department of Agriculture

3 Government-Furnished Property and Services

The Government will provide no property or services.

3.1 Government Services

The Government will provide no services.

3.2 Facilities

The Government will provide no facilities.

3.3 Equipment

The Government will provide no equipment.

3.4 Materials

The Government will provide no materials.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish all items and services.

4.1 Facilities

The Contractor shall furnish all facilities.

4.2 Equipment

The Contractor shall furnish all equipment.

4.3 Material

The Contractor shall furnish all materials.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period.

U.S. Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S. Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

The Contractor shall provide a Contract/Project Manager who shall be responsible for the performance of work. An alternate shall also be designated to act in the absence of the Contract/Project Manager. These Contractor personnel (main point of contact and alternate point of contact) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, "Key Personnel. The Contract/Project Manager and alternate shall have full authority to act on all contact matters relating to daily operations of this contract. Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignment, guidance, and direction from the COR, HUD-PM and CO per HUDAR 2452.237-73, "Conduct of Work and Technical Guidance" and shall be allocated enough hours to the requirement to ensure successful performance. These points of points of contact shall each be an employee of the Contractor. An employee of a subcontractor is not acceptable for either of these positions. The Contract/Project Manager or alternate shall be available between the hours of 8:00am to 5:00pm Monday through Friday EST, except Federal Holidays or when the Government facility is closed for administrative reasons.

4.6 Identification of Contractor Employees

All Contractor/subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subcontractors occupying collocated space with their Government program customer shall identify their workspace area with their name and company affiliation, or at a minimum, "Contractor" after name.

4.7 Quality Control

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non reoccurrence of defective services. The Contractor's quality control program is the means by which he assures himself that his work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

4.7.1 Quality Control Plan

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its Quality Assurance Surveillance Plan (QASP). The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Performance Requirements Summary.

5 Specific Tasks

5.1 Develop a Management and Work Plan

The IPM Center contractor shall develop a brief management and work plan that describes how they plan to meet the milestones and deliver the major deliverables. The plan should address management controls and protocols for ensuring the quality and timeliness of work.

Performance Standards

a) Standard: All criteria in 5.1 shall be met.

AQL: 100% Compliance.

5.2 Provide IPM Training

a. The IPM Center contractor shall provide training to assist housing providers in planning to implement an IPM program and to reach out to residents, local stakeholders, staff, and contractors with information about IPM.

b. The IPM Center contractor shall train nationwide housing providers, with an emphasis on public housing agencies, to receive 1-day training to: 1) facilitate the assessment of their programs for the policies and procedures needed to implement IPM, including bed bug and rodent detection and control as needed, and 2) coach participating housing providers through the steps to implementation. When recruiting housing providers, providing the training, and conducting follow-up activities:

i. Recruit and train 18 new affordable housing sites for training.

ii. Hold webinars on a key IPM topics (see Section 5.11).

iii. Reach out to housing providers through trade associations. Develop a plan for strategically selecting conference presentations in consultation with HUD/OLHCHH and stakeholders.

iv. Provide Housing providers with IPM training packets containing a PHA Guide to Implementing IPM, the training curriculum, a fact sheet on what resources are available at the required website that serves as the Contractor’s repository relevant materials and other materials as appropriate.

v. Provide on-site IPM in Multifamily Housing training to housing providers annually.

“StopPests in Housing” project manager and staff will actively recruit and accept referrals of housing sites in need of technical assistance and training. The on-site training will be delivered once the housing providers commitment to implementing IPM is established.

Training preparation and delivery includes:

vi. Participating housing providers must agree to implement IPM for at least one year at a pilot site as defined by the IPM implementation steps/processes.

vii. Housing provider may invite staff, partner agencies, resident representatives, and pest control company to participate in the training

viii. IPM Center staff may deliver the on-site or remote training for staff and residents

(optional), which covers IPM and pesticide use on rodents, cockroaches, bed bugs, and inspection demonstrations.

ix. IPM Center staff shall facilitate discussion among training participants of site-specific obstacles and needs and develop goals for in-house management plan and pest control protocols.

x. Recommend the use by housing providers of qualified pest management professionals with industry-approved and administered certifications for green pest control practices, bed bug experience, and IPM best practices. Work with NPMA and EPA certification programs to identify qualifying pest control companies.

xi. Create a schedule for formally following up with housing providers following training to assess the status of IPM implementation.

xii. Submit a Quarterly report to HUD/OLHCHH.

xiii. Initiate study described in Section 5.5.

xiv. Furnish all deliverables listed in section 5.11.

Revisit post training goals of housing providers and assess if they have met their goals set during training to implement IPM.

Performance Standards

a) Standard: All criteria in 5.2 shall be met.

AQL: 98% Compliance.

5.3 Provide Technical Assistance

The IPM Center contractor shall provide, as needed, technical assistance and consultation services. These services shall include, but are not limited to, the following activities:

i. Phone interviews and advice; teleconferences; and electronic presentations such, webinars using free web-based platform or document sharing for discussion with one or more housing providers;

ii. Reviewing housing providers’ pest protocols including the pesticides and techniques used for cockroach, rodent and bed bug control.

iii. Encouraging the use of non-chemical methods where appropriate.

iv. Reviewing existing pest control specifications and contract language and recommending improvements.

v. Reviewing and commenting on pest infestation prevention plans and methods for resident reporting.

Provide advice on effective pest infestation prevention and management.

Performance Standards

a) Standard: All criteria in 5.3 shall be met.

5.4 Conduct Outreach and Capacity Development Resource Materials

a. The IPM Center contractor shall identify and create resources for overcoming barriers to

IPM:

i. Identify opportunities to deliver presentations on IPM to assisted housing providers at annual and regional conferences of professional organizations, such as National Association of Housing and Redevelopment Officials (NAHRO) and Council of Large Public Housing Authorities (CLPHA).

ii. Expand the resources and topics publicly available, such as on the StopPests.org website and blog, including a list of training opportunities and items users are interested in hearing or knowing about;

iii. Continuously update website materials as needed to reflect current research.

iv. Design and deliver, at minimum, a quarterly series of webinars that:

a. Bolster housing providers’ skills in IPM and points to resources;

b. Specifically address key barriers to the implementation of successful pest control programs;

c. Highlight recent research findings and how they can be practically applied to affordable housing;

d. Help with the most challenging aspects of implementation, based on experiences with housing providers and from published research;

e. Coordinate with private/public entities to build capacity for in-house IPM practitioners; that are interactive and interesting, bringing the newest research to housing providers; and their questions back to researchers.

v. Support affordable housing providers that were previously trained to help them progress and respond to any needs for additional technical assistance.

vi. Enact further activities deemed necessary by HUD; other partners may make recommendations to HUD.

vii. Address language barriers and low literacy populations, e.g., continue to develop and disseminate picture-based and translated materials.

b. The IPM Center contractor shall apply guidance and advice from the existing StopPests Advisory Committee and Entomological Society of America’s (ESA’s) Medical, Urban and Veterinary Entomology (MUVE), through informal conversations and one on-line meeting a year. A priority for this project will be to identify recent IPM research findings and disseminate them. An area of interest to HUD/OLHCHH is to formalize a pest infestation scale to measure pest infestations as high, medium, and low.

The IPM Center contractor shall provide quarterly and annual reports to HUD/OLHCHH.

Reports shall include accomplishments for the period and technical support provided during the period.

Performance Standards

a) Standard: All criteria in 5.4 shall be met.

5.5 Support Small Scale Studies on Key IPM Issues

The IPM Center contractor shall support a small scale study to address key issues that were identified during the implementation of IPM training and subsequently follow-up with housing providers. The overall objective of the study is to reduce barriers to successful adoption of

IPM by targeted housing providers. This study shall commence during the 4th quarter of the base award period with the deliverable due at the end of the base award’s period of performance. Option year studies will be similar in scope to the base year study. However, the specific focus of the study is probably iterative; therefore, studies initiated in option years will require approval of the scope and budget by HUD before they are implemented.

Performance Standards

a) Standard: Small scale studies shall be performed.

AQL: 100% Compliance.

5.6 Develop a Standardized Approach for Prioritizing Pest Control Efforts

This study is aimed at assisting housing sites with prioritizing pest control treatments post social distancing due to the SARS-CoV-2 pandemic. The target date for completion of this study is the third quarter of 2024.

The approach should use PHAs work order dataset to map out infestations in the buildings, and design prevention and control tactics based on knowledge of pest biology. Evaluating these data will enable goals and activities to be set for coming months. Also, the infestation maps will help determine starting points for pest management and pest prevention practices.

Monitoring work orders will also determine if the decisions made are appropriate for the situation in a particular building. Analysis of control success from multiple buildings over time will help determine which strategies are both effective and economically sound.

The study outcomes should result in the following:

PHAs prioritizing buildings using current pest control data (work orders, pest control records);

Management being able to track costs, changes and results of pest control efforts, and make management decisions using the existing records;

Both groups: the PHAs and the research / Extension team learn unique differences that can create difficulties and overcome possible obstacles.

PHAs will have a new approach to effective prevention and control of pests, resulting in fewer outbreaks and certainly no chronic pest situations.

Performance Standards

a) Standard: A standardized approach for prioritizing pest control efforts shall be developed.

AQL: 100% Compliance.

Due Date Deliverables

December 2023 1) Recruit and train 4 new affordable housing sites for training.

2) Provide as-needed technical assistance.

3) Hold one webinar on a key IPM topic.

4) Submit a Quarterly report to HUD/OLHCHH.

5) Initiate study described in Section 5.5/5.6

March 2024 6) Recruit and train 5 new housing sites.

7) Provide as-needed technical assistance.

8) Hold one new webinar on a key IPM topic.

9) Submit a Quarterly report to HUD/OLHCHH

June 2024 10) Recruit and train 5 new affordable housing sites for training.

11) Provide as-needed technical assistance.

12) Hold webinar on cockroach topic.

13) Deliver panel presentation at 10th Annual International IPM Symposium.

14) Speak at the National Conference on Urban Entomology.

15) Submit a Quarterly report to HUD/OLHCHH

August 2024 16) Recruit 4 new affordable housing sites for training.

17) Provide as-needed technical assistance.

18) Hold webinar sharing the “PHAs Recovering from Study report.

19) Submit an Annual report to HUD/OLHCHH.

20) Deliver study initiated in section 5.5.

6.0 Quality Control Plan

The Contractor's QCP shall be delivered to the COR within 30 days after contract award (or with the Contractor's proposal if it is an evaluation factor). The QCP shall be submitted to the COR within 10 business days when changes are made thereafter.

6.1 Acceptance Criteria

The Contractor shall perform at the highest levels of professional and technical competence in performing the tasks identified within this PWS to achieve HUD’s stated objectives. The Contractor shall work closely with the COR to ensure all deliverables conform to the task descriptions stated herein.

All deliverables shall be grammatically correct, reflect comprehensive research, incorporate

HUD feedback / comments, and address HUD concerns.

Acceptance of all deliverables shall be made by visual inspection by the Project Manager or

COR, or in writing to the contractor by the CO or COR, or constructively upon payment of a valid invoice.

7 Performance Requirements Summary

When necessitated by the task order, a summary chart will list the contract's primary requirements, the associated performance standards, the expected target performance, and the methods of surveillance. While some contract requirements may not be listed in the chart, requirements not appearing on the PRS chart do not negate the Contractor's obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor's Quality Control Plan and various other methods of assessing performance, the COR and PM may perform on-site reviews and/or other types of verification to determine that the specified target performance requirements have been met.

Regular review of Contractor performance is critical to the overall success of the contract. On a monthly basis, the COR will evaluate the quality of the product or services.

Performance Requirement Summary (PRS)

Statements Standards/AQLs Incentive/Remedy 5.1

Develop a Management and Work Plan

a) A Management & Work Plan shall be developed.

AQL: 100% compliance with schedule.

Non-compliance may result in vendor removal and replacement.

5.2 Provide IPM Training a) Training shall be provided, by

scheduled date in Work Plan.

AQL: 98% compliance with

5.3 Provide Technical

Assistance

a) Technical Assistance shall be provided, as outlined in Work Plan.

AQL: 98% compliance with schedule.

Non-compliance may

5.4 Conduct Outreach &

Capacity Development Resource Materials

a) Outreach & Capacity Development Resource Materials shall be provided, as outlined in Work Plan.

5.5 Support Small Scale

Studies on Key IPM Issues

a) Small Scale Studies shall be performed as outlined in Work Plan.

5.6 Develop a

Standardized Approach for Prioritizing Pest Control Efforts

a) A Standardized Approach for Prioritizing Pest Control Efforts shall be developed as outlined in Work Plan.

5.7 Major Deliverables a) All major deliverables shall

be furnished as outlined in the deliverables table.

8 Related Documents

The Contractor shall abide by all applicable regulations, publications, manuals, policies, and procedures in the performance of this contract.