832573392-QASP Final.docx

CUI

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: Exhibit services for the Defense Information Systems Agency (DISA) Exhibit Booth at TechNet Indo-Pacific 2025 Conference.

2. Purpose:

This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

3. Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides program oversight and supports the COR’s performance assessment activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

4. Primary Method of Surveillance:

Customer Input for SOW Tasks 1, 2, 3, 4, and 5.

Acceptable surveillance methods include:

· Customer Input. Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to complain consistently when the quality of performance is poor, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, preferably on a standard form.

Performance Rating

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performance surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards.

5. Performance Standards:

Exhibit Furniture Rental

Delivered items requested in 6.5.

Minimum Acceptable:

Rental furniture delivered to exhibit no later than 3:00 p.m. PT on October 27th, 2025. Items must arrive with minimal damage, without stains or outstanding markings (exceeds 2 inches), and fully functional for its purpose.

Calculation:

Measurement tape, exhibit management visual confirmation, exhibitor usage.

Carpet Rental

Delivered items requested in 6.2.

Minimum Acceptable:

Rental of carpet and carpet padding requested per the specifications in PWS 6.2- Task 2.

Calculation:

Carpet and carpet padding provided to the DISA exhibit booth as requested in the Service Order Form and PWS 6.2.

Background Display Structure and Graphics for Exhibit Booth

Installed as requested in 6.3 and 6.4 Minimum Acceptable:

Structures and graphics installed no later than 5:00 p.m. PT on October 27th, 2025. Structures installed, fully functional, and within the dimensions specified in para. 6.3 and 6.4. Display graphics are seamless and end-to-end on each required structure. Display graphics color-matched to the graphics submitted by the Government. Printed as requested in PWS paragraph 6.4 – Task 4.

Calculation:

Measurement tape, exhibit management visual confirmation, exhibitor usage.

Material Handling and Shipping

Items shipped and returned as requested in 6.6 Minimum Acceptable:

Shipped materials delivered undamaged to the DISA exhibit no later than 5:00 p.m. PT on October 27th, 2025. Materials returned to DISA undamaged no later than 2:30 p.m. ET on November 26th, 2025.

Calculation:

Exhibit management visual confirmation.

6. Documenting Performance:

Acceptable Performance.

Not applicable. The requirement is under $100,000.00 and will not have performance rated within CPARS.

7. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO. The contractor shall inform its employees in writing of contractor employee whistleblower rights and protections as required by DFARS 252.203-7002, Requirement to Inform Employees of Whistleblower Rights. The contractor shall also ensure that the clause is included in all subcontracts. No later than 60 days prior to expiration of the period of performance, the contractor shall provide written affirmation to the COR that a written notification was provided to Contractor employees and the forum/means in which the written notification was provided (e.g., posted in hallways, cubicle spaces, common room spaces, email correspondence).

8. Acceptable Quality Level (AQL):

· Structures and graphics installed no later than 5:00 p.m. PT on October 27th, 2025. Structures installed, fully functional, and within the dimensions specified in para. 6.3 and 6.4. Display graphics are seamless and end-to-end on each required structure. Display graphics color-matched to the graphics submitted by the Government. Printed as requested in paragraph 6.4 – Task 4.

· Rental furniture delivered to exhibit no later than 3:00 p.m. PT on October 27th, 2025. Items must arrive with minimal damage, without stains or outstanding markings (exceeds 2 inches), and fully functional for its purpose.

· Shipped materials delivered undamaged to the DISA Pavilion no later than 5:00 p.m. PT on October 27th, 2025. Materials returned to DISA undamaged no later than 2:30 p.m. ET on November 26th, 2025.

9. Evaluation Method:

The COR will document the contractor performance, if required, based upon the report and feedback from the Customer Input for Tasks 1-5 from the Conference and Exhibits Branch (PAO5) personnel.

10. Performance Rating

In evaluating the quality of contractor’s performance, the following performance ratings may be used (same as CPAR ratings).

Appendix 1 – Performance Rating

Appendix 2 – Performance Assessment Report

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 3 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 – Corrective Action Report

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Controlled By: DISA Controlled By: PAO5 CUI Category: PROCURE Distribution/Dissemination Control: FEDCON POC: Gisela Moore, gisela.p.moore.civ@mail.mil, PAO5 Mailbox: disa.meade.j-0.list.scpa5-conferences-exhibits@mail.mil