Attachment_(R)_-_PERFORMANCE_QUESTIONNAIRE_(3-6-18)(Amend_1).docx
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- AGENCY ACQUISITION SUPPORT SERVICES
- Solicitation number
- 80NSSC18R0025
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ATTACHMENT R PERFORMANCE QUESTIONNAIRE
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PERFORMANCE QUESTIONNAIRE
TO: FACSIMILE:
PHONE: EMAIL:
INFORMATION REQUEST
The NASA Shared Services Center is currently in the process of soliciting offers for a contract. ____________________ has provided your name and organization as a reference regarding their record of past performance under Contract No. ___________________. Specifically, we are looking for performance information in the following areas:
a.) Quality of Product or Service b.) Timeliness or Scheduling of Service/Deliveries c.) Business Relations/Customer Satisfaction d.) Key Personnel and Staffing (Including Subcontractors)
In order for our team to compile its evaluation, we request that you complete the attached questionnaire and email it, and any other pertinent information, by BEFORE THE CLOSING DATE OF THIS SOLICITATION (March 27, 2018, 2:00PM EST) to TIFFANY NEAL at TIFFANY NEAL@NASA.GOV. Any relevant information you have would be vital in our assessment of the aforementioned Contractor.
| Thank you, |
| TIFFANY NEAL |
| Contracting Officer |
For your convenience, a cover sheet for use in mailing/faxing is provided below.
| NASA Shared Services Center |
| Attn: Tiffany Neal |
Goddard Space Flight Center, Bldg 36 8800 Greenbelt Road Greenbelt MD, 20771
From: (Name and Address of Organization) __________________________________________________
| __________________________________________________ | |||
| (Point of Contact Name) | __________________________________________________ | ||
| Phone Number) | __________________________________________________ | ||
| (E-mail Address) | __________________________________________________ |
| To | Tiffany Neal | |
| tiffany.neal@nasa.gov. |
CONTRACTOR PERFORMANCE QUESTIONNAIRE
CONTRACTOR NAME: CONTRACT NUMBER:
EVALUATION PERIOD: DELIVERY ORDER NO.:
1. Please describe the service/supply provided by the Contractor for your organization.
2. Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings: Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. See next page for definition of ratings. For ratings of “Exceptional” or “Unsatisfactory,” please provide a brief explanation.
| EXCEPTIONAL |
| VERY GOOD |
| SATISFACTORY |
| MARGINAL |
| UNSATISFACTORY |
OVERALL PERFORMANCE RATING
Please provide an overall rating of the Contractor’s performance for the referenced contract/delivery order.
a.) Quality of Product or Service: Conformance to contract requirements, appropriateness of personnel, accuracy of reports, and technical excellence b.) Timeliness or Scheduling of Supplies/Deliveries: Timeliness of performance, met interim milestones, reliable, responsive to technical and contractual direction as to scheduling.
c.) Business Relations/Customer Satisfaction: Effective management, prompt notification of problems, reasonable/cooperative behavior, proactive, timely award and management of subcontracts, effective small business/small disadvantaged business subcontracting program and satisfaction with Contractor’s service.
d.) Key Personnel and Staffing (Including Subcontractors): Qualified personnel, effective performance and conduct.
e) Cost Control (COST CONTRACTS ONLY): Actual cost / rates reflect closely to negotiated cost / rates, adequate budgetary internal controls, current, accurate and complete billings
3. Would you hire this Contractor to provide supplies/services for your organization in the future? Yes |_| No |_| Please provide comments using additional pages if desired.
Signed:__________________________________
DEFINITION OF RATINGS FOR PAST PERFORMANCE
| Exceptional |
| Performance meets/met contractual requirements and exceeds/exceeded many to the customer’s benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective. |
| Very Good |
| Performance meets/met contractual requirements and exceeds/exceeded some to the Customer’s benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective. |
| Satisfactory |
| Performance meets/met contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor appear to be or were satisfactory. |
| Marginal |
| Performance does not/did not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor has not yet or did not identify corrective actions. |
| Unsatisfactory |
| Performance does not/did not meet most contractual requirements and if currently being performed, recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective. |
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