DRAFT NOC II SOW.docx

Neutral Buoyancy Laboratory (NBL) Operations Contract II (NOCII)

Statement of Work (SOW)

Section C

SECTION C

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

Table of Contents

Appendices

Foreword: Neutral Buoyancy Laboratory Operations Contract II Overview

The foreword serves as an information-only introduction to the Statement of Work (SOW).

The Neutral Buoyancy Laboratory (NBL) is a key Agency asset that supports human spaceflight training and operations. The facility supports the International Space Station (ISS), Orion, Commercial Crew Program, Artemis Program, Commercial/LEO (Low Earth Orbit), and other future space programs. The NBL is operated by Johnson Space Center’s (JSC’s) Flight Operations Directorate (FOD) and is managed by the EVA, Robotics, and Crew Operations Division (organization code CX). The NBL supports customers from organizations outside of FOD. These include other JSC Directorates (e.g., Engineering, Human Health and Performance, Public Affairs), other NASA centers, other Government agencies (e.g., U.S. Coast Guard) and commercial companies.

The NBL Operations Contract II (NOC II) specifies technical, managerial, and administrative work needed to ensure the availability, integrity, and reliability of the facility supporting NASA human spaceflight programs. For this contract, “facility” is defined as the systems and subsystems of integrated hardware and software used in the preparation for and performance of flight operations. The term “facility” does not refer to “brick and mortar” buildings or building functions. A Memorandum of Understanding (MOU) between FOD and the Center Operations Directorate (COD) (JSC-27049, MOU and Standard Interface Plan between COD and MOD for Support of MCC Operations and NSOC Operations) is contained in the technical library. This MOU outlines the responsibilities of the COD contractor and the eventual NOC II contractor with respect to the building proper.

The objectives of this contract are to:

· Acquire support (labor and expertise) to ensure the continuing safe operation of the facility and support all required events.

· Increase opportunities for synergy across all functions, processes, and systems. NASA will collaborate with the Contractor on developing technical and procedural innovations that improve safety, enhance quality, ensure user satisfaction, and reduce cost.

· Sustain external customer utilization of excess capacity and allow for the use of future excess capacity in the facility as needed.

Description of NBL

a. The NBL is a part of the Sonny Carter Training Facility (SCTF), located approximately five miles from the JSC. The NBL (NASA Buildings 920N, 920L, 924, and 925) provides a unique environment to simulate micro-gravity and partial gravity using underwater neutral buoyancy techniques. It provides capabilities for astronaut training, real-time flight troubleshooting, Extravehicular Activity (EVA) procedure development and verification, flight hardware development and verification, water survival training, and support of external users. The NBL has high visibility to agency management and the general public due to its importance to NASA’s mission and the highly hazardous operations performed there. Due to the inherent hazards associated with NBL operations, adequate safety processes are critical to protect event participants and the successful operation of this facility. The NBL also includes a Logistics and Mockup Facility (LMF) that provides fabrication, repair, and upgrade of mockups and environmental analogs (eg., simulated lunar soil, geologic features, etc.) for the NBL. In addition, the NBL uses Building 925 as a mockup storage building. Throughout this SOW, the reference to the NBL includes Buildings 920N, 920L, 924, and 925. Additionally, the term “system” refers not only to the hardware used to provide a product or service (e.g., the breathing gas system manufactures and delivers Nitrox for use at the NBL) but also includes the tooling, spares, and software used to operate, repair, and maintain it.

b. The NBL contains a 202-foot long, 102-foot wide, and 40-foot deep-water tank. The tank has standard filtering, chlorinating, and pumping subsystems as a part of its water treatment system. Additional NBL systems include an environmental control system, a breathing gas system, a closed-circuit television system, a communications system, multiple crane systems, a robotic manipulator system, scuba, surface-supplied diving systems, and an underwater diver communication system. The NOC II Contractor is responsible for providing all consumables for operating and maintaining these systems.

The NBL also contains a hyperbaric treatment chamber and hypobaric chamber that are owned by the Human Health and Performance Directorate; NOCII does not have any direct responsibility for these chambers.

c. The building contains administrative space for the NOC II Contractor’s management, technical, and dive support functions. Space for NBL civil service personnel and other organizations’ contractors such as EVA suit support functions, EVA tool support functions, test control room support, utility support, test safety support, quality assurance support, and medical support are also provided for in the facility. The facility also contains a clean area for servicing hardware that must maintain a cleanliness level for oxygen operation. This clean area is available for use by the Contractor.

d. The facility has in its inventory over 150 separate mockups, representing various past, present, and future program flight hardware. The NOC II Contractor is responsible for maintaining the configuration of the mockups as well as conducting their preventive and repair maintenance. The mockups used in the NBL are full-scale (1:1) models of spacecraft, spacecraft components, or lunar surface features. Depending on their purpose, mockups can vary from “low fidelity”, which models the basic volume and shape of the spacecraft/component/feature, to “high fidelity” which very closely matches the “look and feel” of the spacecraft/component/feature. Mockups can be built to last for short-term purposes or for many years. NBL mockups are usually made from stainless steel, composites, and plastics. Environmental analogs may include gravel or other natural materials.

e. The NBL supports customers from organizations outside of FOD. These include other JSC Directorates (e.g., Engineering, Human Health and Performance, Public Affairs), other NASA centers, other government agencies (e.g., U.S. Coast Guard) and commercial companies. Examples of this type of support include use of the NBL for submerged operations or water survival training, and the use of the facility for media and educational events.

Activities Performed at the NBL

NOC II personnel provide facility operational support, including scheduling, configuration, set-up, anomaly resolution, and tear-down for each activity listed below. Sections 2 and 3 describes the detailed NOC II requirements; in contrast, the actual activity (e.g., training) may be performed by non-NOC II personnel. For example, for a suited NBL training event, NOC II personnel shall: configure the mockups prior to the event, provide the required safety and utility divers and associated support personnel, provide system operators, and resolve any real-time anomalies. The actual event will be performed by suited subjects (e.g., astronauts) and test conductors (NASA or non-NOC II contractors). Additionally, the event will be supported by non-NOC II personnel from safety, quality, medical and EVA tools and suits.

1.0 Contract Management and Administration

All scope within Sections 1 and 2 of this SOW shall be core work. Additional services, if required, may be ordered in accordance with Section 3.0, Indefinite Delivery Indefinite Quantity (IDIQ) Task Ordering.

a. The Contractor shall provide leadership, management oversight, direction and problem resolution for all functions performed on the contract. The Contractor shall:

i. Plan, organize, direct, and control all contractor activities required to accomplish the requirements of this SOW.

ii. Provide work authorization, direction, and coordination to Contractor personnel.

iii. Manage contract guidelines, budgets, and schedules.

iv. Manage financial and contract performance.

v. Prepare/update the program plan, establish program performance metrics, and review/report program performance.

vi. Perform contract administration and subcontract management.

vii. Provide functional management and administration of all Contractor and NASA policies, standards, and procedures.

b. The Contractor shall provide a management interface resident in the NBL who is authorized to direct day-to-day work, coordinate with NASA on contractual matters, respond to questions and action items from NASA, and resolve issues. The interface or designee shall be within verbal contact by NASA within two hours of notification 24 hours/day, 365 days/year.

c. The Contractor shall:

i. Perform continuous improvement in accordance with the Efficiencies and Innovative Techniques Plan, DRD-NOCII-03.

ii. Perform project planning, implementation, measurement of results, and reporting for NASA-approved process improvements.

d. The Contractor shall organize and institute integrated processes and tools for managing the products and services specified in this SOW, in accordance with the Management Plan, Contract Work Breakdown Structure, and Dictionary, DRD-NOCII-01.

e. The Contractor shall accept/utilize existing NASA hardware, software, and documentation unless otherwise agreed with NASA.

f. The Contractor shall capture the safety, technical, management, financial, and administrative lessons-learned at the NBL. The Contractor shall:

i. Document and report to NASA the problem, the resolution, the resulting lesson(s)-learned and any related recommendations or forward-work for each entry. Reporting timing shall be consistent with the type and criticality of the lesson learned. In general safety and technical lessons-learned shall be reported at the next TRR and management, financial, and administrative lessons-learned at the next TCSR.

ii. Consolidate all lessons-learned in a searchable electronic format that is accessible to NASA and incorporate all existing lessons-learned data into this tool.

iii. Review and report all documented lessons-learned at least once each year to assess the status of previous recommendations and forward work, identify patterns, and look for correlations in accordance with Technical Metrics Plan and Reports, DRD-NOCII-22.

g. The Contractor shall track all open actions and document the process via a Contractor generated Work Instruction (WI).

h. The Contractor shall provide or utilize a software product that is approved by NASA and will be utilized as the Action Tracking System (ATS).

i. The Contractor shall utilize the ATS to document and track open actions from audits, investigations, hardware and software reviews, Safety Reviews (SRs), Test Readiness Reviews (TRRs), inspections, actions from management meetings (e.g., 7:30 morning tag up) and other deliverables (e.g., annual document reviews) requested by NASA.

ii. The Contractor shall prioritize and close actions per the priorities set by NASA and NOCII II management.

iii. The Contractor shall describe in the WI the processes for adding, deleting, updating, and closing actions in the ATS.

iv. The Contractor shall ensure that the rationale for action item closure is provided and that the NASA or Contractor representative with the authority to close the action has reviewed and has approved the rationale for closure. If there is an additional action, such as ensuring the TRR form is signed stating all actions closed, then the Contractor shall not close the action until that activity has been completed.

The Contractor shall capture all records and data within this SOW in accordance with NBL Database Management Plan, DRD-NOCII-26, and the Records Management Plan, DRD-NOCII-20.

NPR 1441.1, NASA Records Management Program Requirements, defines NASA’s requirements for records management. Chapter 6 specifically addresses requirements for the management of NASA records residing with Contractors, Vendors, and Service Providers. The NASA Office of the Chief Information Officer (OCIO) maintains systems through its Enterprise IT contracts that hold Government records; however, there may be contractor-generated records, created in support of Government requirements that the contractor will be required to maintain.

a. The Contractor shall electronically maintain accurate and complete records (including legacy, electronic, paper, and vital records) and administer the disposition of these records and non-records in accordance with NPR 1441.1, NASA Records Retention Schedules, which has been approved by NASA and the National Archives and Records Administration (NARA).

b. The Contractor shall segregate NASA records from company-owned records and from non-record materials and shall provide NASA or authorized representatives’ access to all Government records in accordance with FAR Subpart 4.7. The Government reserves the right to inspect, audit, and copy record holdings.

(1) At the completion or termination of this Contract, the Contractor shall leave all Government-owned data with the appropriate Government entity.

i. The Contractor shall ensure that Government-owned data is in a format that is accessible, readable, and usable by the Government.

ii. The Contractor shall deliver Government-owned records to the appropriate Center records manager for dissemination to the Offices of Primary Responsibility (OPRs).

(2) The Contractor shall provide the Government (or authorized representatives as designated by the COR) with access to all Government records.

c. The Contractor shall maintain a records management program for all data/records produced as part of this contract and electronically submit a records management plan in accordance with JPR 1440.3C, JSC Records Management Procedural Requirements. The Contractor shall utilize specific contract and account record management systems when such systems are provided by the Government.

d. The Contractor shall deliver records to the Center Records Manager in accordance with NPR 1441.1 at the completion or termination of this contract or as record retention schedule expires. When in doubt of the ownership of records, the Contractor shall submit electronically to the CO a request for a determination from the Center Records Manager as to which records are subject to this direction.

1.1 Financial and Contract Performance

a. The Contractor shall provide and maintain financial and contract performance management data for the planning, tracking, accumulation, and monitoring of contract cost and contract performance to meet the budgeting, cost reporting, billing, and disclosure requirements of the contract, in accordance with NF533 Cost Reporting, DRD-NOCII-28. The contractor shall incorporate adjustments as directed by NASA in submissions.

b. The Contractor shall support a monthly Technical, Cost, and Schedule Review (TCSR) in accordance with the Management Review Report, DRD-NOCII-25.

c. The Contractor shall report the following financial and management data. These reports shall comply with the most current version of NPR 9501.2, NASA Contractor Financial Management Reporting for procedures and guidelines.

i. Management Plan, Contract Work Breakdown Structure, and SOW Dictionary, DRD-NOCII-01

ii. Total Compensation Plan, DRD-NOCII-29

iii. NF533 Cost Reporting, DRD-NOCII-28

iv. Other business management and administrative reports, such as financial planning, historical information, technical support information, and budget impacts of proposed changes, as required in any pertinent Data Requirements Description (DRD).

d. The Contractor shall provide financial reporting of contractor held property as required in DRD-NOCII-33, Financial Reporting Contractor Held Property.

1.2 Formal Contract Communications

Formal communications between NASA and the Contractor shall be via the Government provided electronic system. The system will be used for general communications, requests for information, submission of documentation, and as formal documentation for all technical direction.

1.3 Subcontracts

The Contractor shall institute a plan for Small Business subcontracting, and provide associated reports, in accordance with the Small Business Subcontracting Plan and Reports, DRD-NOCII-07. If the Contractor is a Small Business, then this is not required.

The Contractor shall perform subcontract administration in accordance with the Management Plan, Contract Work Breakdown Structure, and Dictionary, DRD-NOCII-01.

1.4 Organizational Conflict of Interest

The Contractor shall institute processes to assess, avoid, neutralize, mitigate, and report organizational conflicts of interest in accordance with the Contractor Organizational Conflicts of Interest (OCI) Mitigation Plan, DRD-NOCII-19. The Contractor shall provide training to contractor personnel regarding potential OCIs on the NOC II.

1.5 Technical Metrics

The Contractor shall develop, implement, and maintain a set of technical performance metrics aligned with NOC functional areas in accordance with Technical Metrics Plan and Reports, DRD-NOCII-22.

The Contractor shall utilize the technical metrics to formulate technical and managerial strategies and tactics for optimizing work and improving performance.

The Contractor’s systems for documenting and managing technical metrics and tracking associated measurement values shall support electronic exchange of information with NASA as specified in the applicable DRD.

1.6 Logistics

The Contractor shall provide logistical support for all the activities specified in this SOW. The Contractor shall:

1.7 Collaboration

The Contractor shall:

a. Cooperate with other organizations from outside the contract that are tasked to provide equipment or support to the facilities, providing support as requested by NASA. (i.e., suits and tools, medical, etc.)

b. Establish Associate Contractor Agreements (ACAs) as required by NASA (reference Clause H.7 Associate Contractor Agreement for NOC II Activities). The ACAs shall specifically address all Contractor roles, responsibilities, expectations, and a remedy process for problem resolution. Additionally, the Contractor shall enter into ACAs with other contractors who depend on NOC II products to complete timely and quality work for NASA. All ACAs shall be submitted to the NOC II Contracting Officer's Representative (COR).

1.8 Security

The Contractor shall comply with all applicable federal, agency, and center security requirements.

The Contractor shall protect and prevent release of sensitive information as well as Privacy Act information, proprietary data, International Traffic in Arms Regulation (ITAR) and Export Administration Regulations (EAR) data and technology embargoed from foreign dissemination, and Intellectual Property (IP) data that is transmitted, stored, or processed in the facility and systems in accordance with applicable laws and NASA policies.

1.8.1 Emergency Preparedness

The Emergency Action Plan (EAP) is owned and maintained by the COD. The Contractor shall assist the COD in maintaining and executing the EAP. To accomplish this, the Contractor shall institute and implement processes and procedures, for the NBL, to ensure emergency preparedness and disaster recovery. On an annual basis, the Contractor shall:

a. Identify NBL safety and health personnel who shall coordinate all emergency preparedness within the facility.

b. Review and update, if necessary, the EAP for the facility and the emergency response plan (e.g., hurricane checklist).

c. Conduct employee training to test processes and procedures in preparation of an event. (e.g., mock hurricane).

d. Identify the specific equipment/facilities that require backup.

e. Determine acceptable backup strategies for items identified per item 1.8.1(d).

f. Provide annual input into the JSC Emergency Preparedness Plan (EPP).

g. Identify and implement methods to alert employees of hazards and emergencies, account for all employees to verify their status, and provide continuing information during an extended emergency.

h. Identify methods to ensure business continuity and enable a more rapid and effective response to and recovery from a national emergency.

1.8.2 Export Control

The Contractor shall adhere to the most current version of export control requirements in NPD 2190.1, NASA Export Control Program and JWI2190.1, JSC Export Compliance.

1.9 Information Technology

1.9.1 Information Technology Plan

The Contractor shall institute processes for IT planning and management, as defined in the most current version of NPD 2800.1, Managing Information Technology for each facility.

The Contractor shall comply with federal and NASA IT planning and reporting regulations and requirements. The Contractor shall provide, in February and August of each calendar year, or for contracts with minimal to low IT, on an as called for basis, a comprehensive and detailed report of all Contractor-planned and actual contract IT expenditures (labor and materials) in support of an annual data call. Details of reporting requirements for this task may be found in Information Technology (IT) Capital Planning and Investment Control (CPIC), DRD-NOCII-36.

1.9.2 Information Technology Services

The Contractor shall perform all activities associated with the development and operation of the IT infrastructure across the contract, unless otherwise provided by NASA. The Contractor shall:

a. Accept/develop and maintain management and technical information databases needed to execute the contract in accordance with the NBL Database Management Plan, DRD-NOCII-26.

b. Accept, develop, and maintain NBL web pages and databases.

c. Coordinate with the NASA IT contractor for procurement, installation, administration, and maintenance on NASA-supplied equipment.

d. Procure, install, administer, operate, and maintain all IT hardware and software that is not provided by the NASA IT contractor in accordance with all Supply Chain Risk Management requirements.

e. Ensure all products and vendors are approved through the OCIO's standard approval process. This includes, but is not limited to, FITARA, Supply Chain Risk Management, IPv6, and 508 compliance. No purchase of commercial IT should be made prior to approval.

f. Perform software license tracking and maintenance.

g. Provide for and maintain incremental and full back-ups of all systems for which the Contractor is responsible.

h. Develop other IT-related documentation, as requested.

i. Interface with NASA-provided IT resources and systems.

j. Respond within five minutes or less for critical systems (Breathing Gas System (BGS), Environmental Control System (ECS), Space Station Remote Manipulator System (SSRMS), etc.) that impact training/development events or events deemed critical by the NBL Office Chief. The Contractor shall provide a status to NASA to resolve the issue within 30 minutes of response.

The Contractor shall provide and update IT information in the Agency Application Registry Tool (AART), or similar Government system. Additionally, the Contractor shall provide and update IT information for the NASA Data Center and Network worksheets in accordance with Information Technology (IT) Capital Planning and Investment Control (CPIC), DRD-NOCII-36.

1.9.3 Information Technology Security

The Contractor shall implement an IT security program and execute the IT system security plan provided and maintained by FOD which is in compliance with the most current versions of NPD 2800.1, Managing Information Technology and NPD 2810.1, NASA Information Security Policy. This shall include supporting NASA in audits required by the IT security plan.

All Contractor employees shall complete the NASA approved IT Security Awareness Training annually. For Contractor employees who function in IT security roles identified in DRD-NOCII-21, Contractor Information Technology (IT) Security Plan and Reports, additional periodic training shall be completed, specific to their roles as required.

Contractors who purchase, lease, network to, or otherwise utilize Government-funded IT (Clinger-Cohen Act of 1996 and referenced by Office of Management and Budget (OMB) Circular A-130) shall comply with NPR 2810.1, Security of Information Technology.

1.9.3.1 IT Security Program Management Plan

The Contractor shall submit an IT Security Management Program Plan (per DRD-NOCII-21, Contractor Information Technology (IT) Security Plan and Reports) for its unclassified IT resources. In this Program Plan, the Contractor shall describe the policy, processes, and procedures that will be followed to ensure appropriate security of IT resources that are developed, processed, or used under this contract. The Contractor’s IT Security Management Program Plan shall be compliant with Federal and NASA policies as referenced in OMB Circular A-130 and NPR 2810.1.

1.9.3.2 IT Security Plan

The Contractor shall have an Information Systems Security Officer (ISSO) who is responsible for the Contractor’s system(s) -both owned and managed - in accordance with the definitions set forth in NPR 2810.1. The Contractor’s ISSO shall be responsible for ensuring the development of IT security plans for resources owned and managed by the Contractor to perform work on this contract. The IT security plan (DRD-NOCII-21, Information Technology (IT) Security Plan and Reports) shall be kept up to date by the Contractor as changes to the baseline configuration of the system occur and/or security requirements are updated and shall be documented in the IT Security Plan. (Note: An IT Security Plan is specific to a system or group of systems, while an IT Security Management Program Plan is defined as the elements a contractor has outlined to meet the IT Security requirements for interfacing with other contractors and NASA, training requirements, and meeting the requirements in NPR 2810.1).

1.9.3.3 Employee IT Security Awareness Training

Contractor employees performing work under this contract shall complete the NASA-provided IT Security Awareness Training annually. The Contractor shall provide evidence that periodic IT security awareness training has been met for all employees subject to this contract. The Contractor shall submit periodic reports (as required by CO) detailing the overall status of the annual training program. The annual training program is defined as the period from October 1 through September 30. The IT Security Awareness Training is delivered via desktop workstation and takes approximately 1 hour to complete.

1.9.3.4 IT Security Role Based Training

Contractor employees performing work under this contract shall complete NASA-approved IT Security Training annually consistent with the following role-based functions: IT Security Manager, ISO, ISSO, and Organizational Computer Security Official (OCSO) Representative.

1.9.3.5 Information on Employees in Sensitive Positions/Assignments Reports Employee information is sensitive. The Contractor shall ensure IT security positions/assignments provide information reporting annually for personnel screening as required by NPR 2810.1 and NPR 1600.1 on position risk.

1.9.3.6 Internal IT Security Plan Audits

The Contractor shall proactively protect sensitive data as defined by system IT Security Plans. System log reviews are essential in the detection of cyber incidents (e.g., unauthorized accesses).

1.9.3.7 IT Security Point-of-Contact

The Contractor shall identify a point-of-contact that NASA may reach in its attempt to address IT and IT security issues. The point-of-contact shall have the authority to ensure appropriate actions occur.

1.10 Documentation Management

The Contractor shall:

1. Maintain documents (e.g., plans, procedures, reports, drawings, work instructions, technical specifications) to ensure controlled identification, versioning, retention, archiving, and access in accordance with the Configuration Management Plan, DRD-NOCII-02 and CA-WI-13, FOD Documentation and Data Control.

The Contractor shall provide and maintain an electronic documentation library that:

a. Is JSC internal network accessible and located on an FOD server.

b. Allows downloading of NOCII documents.

The Contractor shall accommodate approval via electronic signature for documents requiring NASA approval (e.g., Type 1 DRDs, Change Requests (CRs), and facility related CX master list documents).

The Contractor shall ensure that the review schedule for Type 1 documents includes sufficient time for NASA review and concurrence prior to the scheduled delivery date.

The Contractor shall deliver DRDs by the date specified in the DRD.

1.11 Safety and Health Management

The Contractor shall perform tasks to ensure the protection of personnel, property, equipment, and the environment in contractor products and activities generated in support of institutional and spaceflight program objectives. To ensure compliance with pertinent NASA policies, requirements, federal, state, and local regulations for safety, health, environment protection, and fire protection, the Contractor shall develop and implement a safety and health program per a NASA-approved Safety and Health Plan, DRD-NOCII-14. The JPR 1700.1, JSC Safety and Health Requirements, provides detailed requirements and instructions regarding safety and health procedures and policies at JSC and is incorporated by reference into all JSC contracts when performance is on site at a JSC facility. It can be viewed at https://www.nasa.gov/johnson/jsc-safety-health-requirements

The Contractor shall implement system safety engineering tasks for flight and institutional program activities and products per the schedule and applicable flight and institutional requirements as documented in the contractor’s System Safety Program Plan, DRD-NOCII-15 that has been approved by NASA. The Contractor shall develop and implement risk management techniques (including risk assessment) to be applied to hazards derived from analyses of activities and products for the purpose of eliminating or controlling hazards as specified in NASA policies and requirements for hazard reduction.

The Contractor shall comply with the most current version of JPD 1710.1, Design, Inspection, and Certification of Pressure Vessels and Pressurized Systems.

The Contractor shall ensure that all users comply with the appropriate safety rules, regulations, documentation, and hazard analyses during all activities performed in the facility.

1.12 Environmental and Energy Conservation

The Contractor shall provide data on environmental compliance, waste reduction activity, energy efficient product procurement, and ozone depleting substances in accordance with Environmental and Energy Consuming Product Compliance Reports, DRD-NOCII-16.

1.13 Quality Assurance

The Contractor shall establish and maintain a Quality Assurance (QA) program that complies with the International Organization for Standardization (ISO) document American Society for Quality Control (ASQC) ISO-9001-2015– Model for Quality Assurance in Design/Development, Production, Installation, and Servicing.

The Contractor shall:

The Contractor shall:

NASA dispositions all nonconforming products, except rework to specifications. The Contractor shall track and status all anomalies per Section 1.16.3, Technical Problem Process.

The Contractor may use the Receiving and Inspection Test Facility (RITF) training services for hand soldering, electrostatic discharge, and other special processes for personnel certification.

The Contractor shall conduct internal audits. In addition, process audits shall be performed at the request of the JSC Contracting Officer or the COR to provide an assessment of processes to identify generic system anomalies and areas for improvement. The Contractor shall support all audits as directed by the JSC Contracting Officer or the COR.

The Contractor shall coordinate equipment recalibration and maintenance to ensure that all equipment is fully functional, accurate and meets the following NASA certification requirement:

a. The Contractor shall calibrate Contractor-owned and Government-owned inspection, measuring, and test equipment in accordance with the current version of JPR 1281.11, Metrology and Calibration.

b. The Contractor shall maintain up-to-date calibration and maintenance records for all equipment, both Contractor and third-party.

The Contractor shall develop a systematic technique to designate certain trained and qualified maintenance, manufacturing, and test personnel to represent the quality assurance organization in performance of selected inspection functions. The Contractor shall ensure the following are done:

a. The quality control functions of the designees shall be performed as part of their regular duties.

b. This technique shall be described in the Quality Plan and Reports, DRD-NOCII-13.

c. This technique shall include the identification of hardware, fabrication processes, maintenance, manufacturing flow, and inspection points.

1.14 Risk Management

The Contractor shall institute processes for risk management in compliance with the specifications in the most current version of NPR 8000.4, Risk Management Procedural Requirements and in accordance with the Risk Management Plan, DRD-NOCII-05.

1.15 CX Flight Readiness Review

The Contractor shall provide a status of the NBL’s support capability prior to CX Flight Readiness Review (FRR) for each EVA series or mission with potential EVA needs as designated by the NBL Chief office. The Contractor shall provide a high-level status (stop light chart) to the NBL Office Chief three days prior to the CX FRR review. The Contractor shall follow CX-008, EVA Robotics and Crew Systems Operations Flight Readiness Review Process, for the level of information and when the reports are required. The chart shall address the status of the areas listed below:

1) Completion of the CX12 EVA FRR.

2) Facility and system status.

3) Relevant mockup hardware status (1-G and in-water).

4) Confirmation that coordination has been completed to ensure the following organizations are available to support any call-ups: Test Safety Officer, Medical, applicable training hardware providers (suits, tools, etc.)

The Contractor shall provide a list of all major upgrades, projects, or scheduled maintenance that occurs during the period for the EVA or Flight/Mission. This will include a top-level milestone to complete the activity and to provide any known issue that impacts the ability to support the EVA or Mission activity.

1.16 Configuration Management

The Contractor shall institute and document processes for managing the configurations of all NOC II responsible assets (e.g., hardware, software, data, documentation and displays), to ensure controlled identification, versioning, and access, in accordance with the Configuration Management Plan, DRD-NOCII-02.

1.16.1 Technical Change Management

NASA owns the facility architecture and the requirements (i.e., signature approval) and is responsible for approving any changes to the facilities architecture or the requirements. Where changes to the baseline introduce tradeoffs between existing facilities requirements and performance improvements, the NBL Office Chief will be the deciding official with the authority to change or waive the facilities requirement, through the configuration management process.

The Contractor shall manage changes and corrections to NOC II products, processes, and systems to ensure access, tracking, assessment, disposition, and controlled incorporation of proposed changes and corrections that constitute different or corrected facility functionality and performance. The Contractor shall obtain NASA approval prior to any changes in the facility.

1.16.2 Technical Change Process

The Contractor shall manage and track technical CRs in accordance with CX12-UWI0036, CX12 Change Request Process, and the Change Control Process and Plan, DRD-NOCII-10.

The Contractor shall use the Government-provided technical change management system to author, process, and manage CRs. The Government-provided change management provides the capability for:

1.16.3 Technical Problem Process

The Contractor shall use the Government-provided system to submit, status, review, and report discrepancies.

The Contractor shall institute processes, procedures, and tools for the identification and documentation of specific corrections to NOCII products or processes (i.e., Discrepancy Reports (DRs)) that are necessary for compliance with functionality and performance requirements, in accordance with CX12-SLP0003, NBL Discrepancy Reporting Procedure.

The Contractor shall review DRs with NASA by providing a report listing and characterizing the DRs in the technical baseline for each facility.

The Contractor shall plan DR corrections in accordance with NASA-provided guidance.

For DRs, the Contractor shall:

a. Take responsibility for the discrepancy resolution, including existing discrepancies, for all facilities defined in this SOW.

b. Document, manage, track, and correct all discrepancies via DRs for Contractor-responsible hardware and software.

c. Respond to DRs based on priority provided by the initiator or NASA.

d. Provide metrics and project status reports on DR status for the facilities and systems defined in this SOW in accordance with the Technical Metrics Plan and Report, DRD-NOCII-22.

e. Schedule and support the DR Review Board (DRRB) to ensure the timely closure of DRs.

1.16.4 Contract Change Management

The Contractor shall institute processes for managing changes to the core contract requirements established on NOC II to enable tracking, assessment, disposition, and controlled incorporation of those changes by both the Contractor and NASA in accordance with the Configuration Management Plan, DRD-NOCII-02.

1.17 Property

The Contractor shall be responsible for the maintenance of all Government property that has been identified on this contract. The physical equipment and software that represent the facilities and systems defined in this SOW are classified as Government property.

“Contractor-acquired property” means property acquired, fabricated, or otherwise provided by the Contractor as a direct contract charge to NASA for performing the contract, and to which NASA has title.

1.17.1 Government Property

The Contractor shall document and maintain NOC II Government property management processes and procedures in accordance with the Government Property Management Plan, DRD-NOCII-09.

The Contractor shall provide custodians to input and manage data in the Government’s property tracking system for property provided under this contract as Installation-Accountable Government Property (IAGP). The Contractor shall track and be accountable for all Contractor-acquired Government property and Government Furnished Property (GFP) with its own tracking system. The Contractor shall provide reports and inventories in accordance with Reports Required for Logistics, DRD-NOCII-12.

Attachment J-12, On-site Installation Accountable Property, identifies the on-site Government property made available on a no-charge basis for use in performance of NOC II (see Clause G.5, Installation-Accountable Government Property).

The Contractor shall designate a property administrator and point-of-contact for NOC II Government property administration and management.

1.17.2 Contractor-Owned Capital Property

The Contractor shall track Contractor-owned capital property separately from Government property.

1.18 Equipment Replacement/Obsolescence

The Contractor shall provide and maintain a plan to prevent the obsolescence of Government property identified in SOW Section 1.17, in accordance with the Maintenance Plan, DRD-NOCII-11.

The Contractor shall define equipment replacement content required for obsolete, end of life, defective, or preventively replaced hardware and submit to NASA as an annual Technical Plan input (reference section 2.3.1).

1.19 Training Coordination and Records

The Contractor shall establish, track, and status all NOC II training processes and records to ensure completeness…