Attachment_5-2_NIICE_PPQ.pdf

Attachment 5-2 Past Performance Questionnaire

Complete one set of letters and forms for each Past Performance reference. Additional space or blank sheets may be added to answer any question.

Transmittal Letter to Accompany Present/Past Performance Questionnaire

FROM:

SUBJECT: Present/Past Performance Questionnaire for Contract(s):

We are currently responding to NASA Johnson Space Center’s (JSC’s) Request for Proposal (RFP). This RFP requires Offerors to identify customers and solicit their response regarding our performance.

We are providing present and past performance data to NASA JSC relating to our performance identified on contract ___________________ (contract name/number). The RFP instructs that we provide our customers with the attached questionnaire and requests that you provide requested data and submit it by _______________________ directly to:

Contract Name: NASA Internal Innovation & Collaboration Environment (NIICE) Attn: Shine Lin NASA Johnson Space Center 2101 NASA Parkway Houston, TX 77058 Email address: shine.lin@nasa.gov

You are also encouraged to email the questionnaire(s).

The information contained in the completed Past Performance Questionnaire is considered sensitive and cannot be released to us, the Offeror. If you have any questions about the acquisition or the attached questionnaire, your questions must be directed back to the JSC point of contact identified above. Thank you for your timely assistance.

Sincerely, (Company Official) mailto:shine.lin@nasa.gov

Offeror Identification

Please provide the following information:

1. Contractor Information Company:

Division:

Mailing Address:

2. Contract Number:

3. Contract Type:

4. Product/Service Description:

5. Contract Award Date:

6. Period of Performance (basic and any options):

7. During this contract period of performance, this firm was the: Prime Contractor Significant Subcontractor Team Member Other (please describe):

What percentage of the Total Contract Value for this contract did the firm perform, and what is the Total Contract Value? Percentage of work performed by contractor ___________;

8. Does a corporate or ownership relationship exist between the contractor being evaluated and your organization? No Yes – If yes, please describe the relationship:_______________________

9. Unusual contract features or conditions:

Past Performance Evaluation

Based on your knowledge of the contract identified above, please provide your assessment of how well the contractor performed on each of the following questions. It is very important to keep in mind that only performance in the past 3 years is relevant.

Please rate the contractor as described below in the following technical, set-up/transition, contract management and cost performance, and general areas.

Excellent (E) – Of exceptional merit, exemplary performance in a timely, efficient and economical manner, very minor (if any) deficiencies with no adverse effect on overall performance.

Very Good (VG) – Very effective performance, fully responsive to contract requirements;

contract requirements accomplished in a timely, efficient, and economical manner for the most part, only minor deficiencies.

Good (G) – Effective performance, fully responsive to contract requirements; reportable deficiencies, but with little identifiable effect on overall performance.

Satisfactory (S) – Meets or slightly exceeds minimum acceptable standards, adequate results;

reportable deficiencies with identifiable, but not substantial, effects on overall performance.

Poor/Unsatisfactory (P) – Does not meet minimum acceptable standards in one or more areas;

remedial action required in one or more areas; deficiencies in one or more areas which adversely affect overall performance.

Not Applicable – Contractor not required to provide the service or product indicated.

Technical Performance Category N/A P S G VG E

1. Overall performance in planning and implementing the solution

2. Overall quality of technical services and support

3. Compliance with technical requirements and performance standards and effective management of operational, security, and compliance risks

4. Insight in understanding customer requirements and priorities

5. Responsiveness in identifying and resolving technical requests and issues

6. Ability to configure solution to meet customization needs

7. Contractor’s ability to correct performance deficiencies

8. Ability to use metrics/analytics and other tools to accurately measure and track system performance

9. Record in demonstrating a thorough understanding of the nature of the work required and the disciplines required to accomplish them

10. Effectiveness in identifying and mitigating risks

11. Effectiveness of roll-out plan and transition support

12. Effectiveness and admin and user training programs

14. System up time/availability/reliability

15. Please give a short narrative as to why you chose the adjective you did for the 14 areas above, especially for those answers that are other than “satisfactory.”

16. Other particular strong/weak points of system/contractor’s technical performance.

17. Please provide a summary of the system implementation within your organization.

a. How was the Software as a Service used?

b. Roughly how many users does the platform support?

c. What was the value/return on investment for this software implementation for your organization?

d. What feedback, if any, did you receive from system users?

Set-up/Transition Performance Category N/A P S G VG E

1. Ability to provide qualified personnel to fulfill set-up/transition requirements

2. Content, accuracy, and timeliness of deliverables

3. Adherence to proposed schedules

Contract Management And Cost Performance N/A P S G VG E

1. Ability to effectively plan efforts, provide realistic cost and schedule estimates, etc.

2. Rate the degree of monitoring/guidance required in contract administration

3. Rate the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction

4. Performance in managing problems and implementing corrective actions

5. Overall effectiveness in communications, including lines of authority and reporting relationships

6. Contract Value:

Initial Value Current/Final Value

Estimated Cost $______________ $______________

Fee/Fee $______________ $______________

Total Value $______________ $______________

Briefly describe any change(s) from original contract value:

7. In what areas below do you feel the contractor is strong?

Set-up/Transition Planning and Execution Risk Identification and Mitigation Communication Technical Performance Technical Innovation Response to Change

8. In what areas below do you feel the contractor is weak?

Set-up/Transition Planning and Execution Risk Identification and Mitigation Communication Technical Performance Technical Innovation Response to Change

RESPONDENT INFORMATION

1. Name of evaluator: _________________________________________________________

2. Position title: ______________________________________________________________

3. Agency/Company Name: ___________________________________________________ Mailing Address: _______________________________ Telephone Number:_______________________________

E-Mail Address: _______________________________

4. Your role in the program/contract:

5. Length of involvement in this program/contract: _____________________

6. Date questionnaire completed: _______________________

Attachment 5-2 Past Performance Questionnaire