AMENDMENT_02_PWS_v36.2.pdf

AFRC Protective Services80AFRC18R0017 Attachment 01

Neil A. Armstrong Flight Research Center (AFRC) Edwards, California 93523

AFRC PROTECTIVE SERVICES

(APS)

SOLICITATION No. 80AFRC18R0017

PERFORMANCE WORK STATEMENT

November 9, 2017

Attachment 01, Page 2 of 35

Table of Contents

1. General

2. Safety and Health

3. Quality

4. Environmental

5. Information Technology Security and Privacy

6. Workforce Management

7. Internal Security Training

8. Vehicle Management

9. Records Management

10. Protective Services

10.6. Security and Police Officers

10.7. Protective Services Control Center and Annex

10.8. Security Systems Support

10.9. Armory Operations

10.10. Physical Security

10.11. Information and Industrial Security

10.12. Communication Security

10.13. Personnel Security

10.14. Visitor Control, Badging and Credentialing

10.15. Emergency Management

10.16. Locksmith

10.17. Flag Protocol

10.18. NASA Management Office

11. Time and Materials Contract Line Item Number (T&M CLIN)

11.2. Security Response Team (SRT)

11.3. Deployment to Other NASA Facilities

11.4. Federal Arrest Authority (FAA) Training

11.5. Planned and Unplanned Events

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Overview

The mission of the National Aeronautics and Space Administration Armstrong Flight Research Center (AFRC) is to advance technology and science through flight. The mission of Protective Services is to protect the AFRC’s people, secure its resources, and enable its mission. The AFRC Protective Services Contract (APSC) provides services critical to accomplishing Protective Services’ mission. APSC services are delivered in partnership with the Government and include physical, information, industrial, communications, personnel security; emergency management; continuity of operations; and law enforcement.

1. General

The Contractor shall:

1.1. Deliver APSC services at all AFRC locations as a single integrated multi-discipline program.

1.2. Deploy and manage a single officer force that will interchangeably serve at all Center facilities and locations. Officers will be capable of seamlessly being posted at all AFRC locations regardless of employer affiliation. Officer employer affiliation will be transparent to the Government at all times.

1.3. Site supervisors (see Table 6.2.1) will be rotated not less than semiannually to maintain operational familiarity with each location (AFRC and B703). Each rotation will be for a period of not less than one (1) calendar month.

1.4. Possess sufficient subject matter expertise to deliver services (e.g., physical, information, industrial, communications, personnel security, and security systems support; law enforcement; continuity of operations; and emergency management) with minimal Government assistance and oversight.

1.5. Maintain team-oriented collaborative working relationships with Government Protective Services counterparts. Provide timely, accurate, and thorough responses to Government requests for information.

1.6. Work cooperatively with other AFRC contractor and Government activities, and maintain working relationships with supporting law enforcement, security, fire, and medical responders to ensure best possible outcomes.

1.7. Unless otherwise specified herein, provide all supplies and equipment necessary for the delivery of APSC services.

1.8. Ensure timely and accurate submission of documents and reports listed in Attachment 03, Data Requirements List (DRL). Documents and reports will be submitted to the Government in an editable format (e.g., Microsoft Word).

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1.9. Unless otherwise specified herein, adhere to established work processes [e.g., post orders, standard operating procedures (SOP), and emergency action checklists (EAC)] at the date of contract phase-in and full performance. Within 90 calendar days subsequent to the date of contract full performance, complete a 100% review of the aforementioned work processes for continued applicability, accuracy, and sufficiency.

Update and add processes as needed or directed in coordination with the Government.

Within 30 days of the review, provide the Government with a detailed plan with timelines to make the necessary changes and updates to the work processes (see Attachment 03, DRL). This plan will be developed in coordination with and approved by the COR.

1.10. Maintain cognizance of proposed and actual changes to applicable laws, regulations, procedural requirement, policies, and directives. Inform the Government of impacts to Contractor requirements, processes, and practices.

1.11. Efficiently manage Government furnished and contractor-owned property to include timely preventative maintenance and life-cycle replacement of equipment and the replenishment of supplies (see Attachment 03, DRL and Attachment 04, Installation- Accountable Government Property)

1.12. Assist the Government in the management of assigned facilities and common-user information technology (IT) infrastructure and systems (vs. see Paragraph 10.8, Security Systems Support). Submit and track facility/IT service and repair requests.

1.13. Inform the Contracting Officer (CO) and CO Representative(s) (COR) of any issues that could have an impact on the successful delivery of APSC services.

1.14. Inform the Center Chief of Protective Services (CCPS) of any issues or incidents that could have a negative impact on the reputation of Protective Services, the Center or the Agency.

1.15. Support minor no-notice surge activities (e.g., traffic accident cordons, traffic routing, etc.) and tasks that could include Task Orders (e.g., temporary postings for aircraft mishap sites, construction gates, security areas, and building fire-watches).

1.16. Manage staff personnel to support surge activities and workload. Ensure maximum utilization and collaboration of personnel across functional areas of responsibility.

Staff personnel will perform other duties as assigned less those duties specifically requiring an officer.

1.17. Adapt services to nominal changes in security systems and infrastructure, processes, policies, and procedural requirements that occur in due-course of the APSC performance period.

Attachment 01, Page 5 of 35

2. Safety and Health

The Contractor shall:

2.1. Develop and maintain a compliant safety and health program and plan (see Attachment 03, DRL). Incorporate necessary guidance from Occupational Safety and Health Administration (OSHA) Voluntary Protection Program (VPP) in accordance with the requirements of OSHA Instruction CSP 03-01-003. The Contractor is not required to acquire or maintain VPP certification but shall comply with the policy.

The Contractor’s safety and health program is subject to audit by the Government.

2.2. Comply with all applicable Federal, Agency, Center, state, and local safety and health requirements.

2.3. Establish procedures for reporting and investigating close calls and mishaps, in accordance with NASA Procedural Requirement (NPR) 8621.1, NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and Recordkeeping; NPR 8715.3, NASA General Safety Program Requirements; and applicable AFRC Policy, Agreements, and Program/Project Management and Management Systems Documents. Electronically record all close calls and mishaps in the Agency provided mishap-reporting database in accordance with NPR 8621.1.

Provide Government investigators access to incident site, personnel, and documentation as requested.

2.4. Support Center safety meetings including working groups, panels, and executive safety forums. The Contractor Program Manager shall attend executive safety meetings and forums as directed by the CCPS.

2.5. Conduct and document an operational safety assessment of all high risk, first-time operations, infrequent occurrences (i.e., two or more years between operations), previous operations that resulted in a close call or mishap, or as directed by AFRC Safety, Mission, and Assurance (SM&A). Implement safety controls and mitigations as identified in Government approved safety reviews.

2.6. Conduct monthly safety inspections of all APSC Contractor and Protective Services occupied facilities and spaces. The inspections shall be documented on required AFRC form(s) and all findings tracked to closure (see Attachment 03, DRL).

2.7. Ensure all employees understand the CCPS’ open door policy for reporting concerns regarding safety, health, and other matters affecting the workplace.

3. Quality

The Contractor shall:

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3.1. Develop and implement a comprehensive quality management plan to monitor the timeliness and quality of Contractor services (see Attachment 03, DRL). A critical element of the plan will emphasize continuous process improvement. The plan shall include methodologies for measuring and benchmarking processes and services, completing annual quality assessments to identify deficiencies and opportunities for improvement, developing corrective action plans (CAPs) and improvement plans (IPs), documenting tracking and scheduling CAP/ IP updates, and documenting best practices and lessons learned.

3.2. Provide the results of the annual quality assessment to the CCPS and COR.

3.3. Review the quality management plan annually and update as necessary. Document the review and coordinate any changes with the COR.

4. Environmental

The Contractor shall:

4.1. Comply with NASA environmental requirements and applicable AFRC policy, agreements, and documents.

4.2. Ensure that APSC operations and assigned facilities comply with NPD 8500.1, NASA Environmental Management, NPR 8570.1, Energy Efficiency and Water Conservation; Federal, state, and local environmental laws, regulations, and executive orders; and comply with NASA environmental requirements.

4.3. Support NASA’s Environmental Management System (EMS) in accordance with NPR 8553.1, NASA Environmental Management System (EMS).

4.4. Perform environmental reviews of APSC operations including hazardous and controlled waste management requirements.

4.5. Ensure that all employees who are responsible for hazardous waste management activities receive annual hazardous waste training and where applicable, have job descriptions that meet the requirements of 40 CFR 265.16, Personnel Training.

4.6. Allow NASA environmental personnel full access to conduct internal inspections of all facilities, systems, materials, records, and waste for compliance with environmental laws, regulations, and permits. Violations, findings, or deficiencies identified in the inspection shall be immediately corrected.

4.7. Ensure compliance with natural and cultural resource awareness and protection in accordance with AFRC policy, agreements, and documents.

4.8. Incorporate sustainable elements and practices in operations in accordance with

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Executive Order (EO) 13423, Strengthening Federal Environmental, Energy and Transportation Management and EO 13514, Federal Leadership in Environmental, Energy and Economic Performance. Include areas of energy efficiency, use of renewable energy, reduction in water consumption intensity, acquisition of green products and services, pollution prevention, waste prevention, recycling, waste diversion, use of alternative fuels and vehicles, and electronic stewardship.

4.9. Respond to data calls (e.g., chemical usage and storage, pollution prevention, and sustainable practices).

5. Information Technology Security and Privacy

5.1. Implement privacy information protection in accordance with NPD 1382.17, NASA Privacy Policy and NPR 1382.1, NASA Privacy Procedural Requirements.

5.2. Use Government provided information technology (IT) and communications equipment and services. Ensure IT security compliance for all Contractor and GFP IT systems in accordance with NPR 2810.1A, Security of Information Technology.

6. Workforce Management

6.1. Manage the workforce to ensure efficient and effective delivery of services.

6.2. Deploy a qualified workforce per the below Table 6.2.1. When directed by the COR, the Contractor shall support minor deviations to the posts and tours listed below.

Table 6.2.1. Posts

Post Tour SPO/SO Notes

Program Manager AFRC 1st Shift M-F SPO Tour varies per mission requirements

Supervisor (AFRC) AFRC 1st Shift M-F SPO Tour varies per mission requirements. Lead Trainer and Lead Investigator

Supervisor (B703) AFRC 1st Shift M-F SPO Tour varies per mission requirements. Serves as Assistant Trainer

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Protect 1 AFRC all shifts SO Shift Leader and PSCC Dispatcher

Protect 2 B703 all shifts SO Shift Leader and PSCC-A Dispatcher

Protect 3 AFRC all shifts SO AFRC patrol.

Protect 4 2nd & 3rd Shifts M-F, all shifts on weekends & holidays

SO AFRC patrol. Staffs AFRC Main Gate M-F 0530- 0730hrs less holidays & RDO days

Protect 5 B703 AFRC all shifts

SO B703 patrol

Protect 6 2nd & 3rd Shifts M-F, all shifts on weekends & holidays

SO B703 patrol and staffs the VCC-A 0545-0700hrs & 1500-1630hrs M-F less holidays

Protect 7 0645-1500hrs M-F less holidays

SO Assists the Visitor Control Specialist in addition to patrolling

Visitor Control Specialist (VCC)

0645-1515hrs M- F less holidays

None

Visitor Control Officer (VCC-A)

0545-1630 M-F less holidays

SO Requires cross-trained SOs to staff extended hours and back-stop

Physical Security Specialist AFRC 1st Shift M-F less holidays

None Assists VCC and VCC-A

Security Systems Administrator

AFRC 1st Shift M-F less holidays

None

Security Systems Technician

AFRC 1st Shift M-F less holidays

None

Information and Industrial Security Specialist

AFRC 1st Shift M-F less holidays

None Assists VCC and VCC-A

Alternate Communication Security Account Manager

AFRC 1st Shift M-F less holidays

None Tour varies due to mission requirements

Personnel Security Specialist

AFRC 1st Shift M-F less holidays

None Assists VCC and VCC-A

Emergency Management Specialist

AFRC 1st Shift M-F less holidays

None

Locksmith AFRC 1st Shift M-F less holidays

None Also serves as Armorer

Security Specialist (NMO) NMO business hours None Position located at NMO-

JPL

scolson Line scolson Line scolson Line scolson Line scolson Line

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JPL Jet Propulsion Laboratory (Pasadena, CA) M-F Monday through Friday NASA National Aeronautics and Space Administration NMO NASA Management Office PSCC Protective Services Control Center PSCC-A PSCC-Annex (located B703, Palmdale, CA) SO Security Officer SPO Security Police Officer VCC Visitor Control Center VCC-A VCC-Annex (located B703, Palmdale, CA)

6.3. Obtain approval from CCPS for shift/tour schedules unless otherwise specified herein.

6.4. Conduct a minimum of one unannounced supervisory inspection of all posts and patrols per shift per week and one supervisory weekend or holiday inspection of all posts and patrols per month. Inspection records will be maintained by the Contractor and copies provided to the CCPS in the monthly reports (see Attachment 03, DRL).

Inspected items will include uniforms, weapons, radios, and other equipment and verification of the officers’ knowledge of post instructions, procedures, and pass-downs. A monthly schedule of said inspections will be provided to the CCPS five workdays prior to the first day of the month.

6.5. Maintain high standards for employee conduct and integrity. Initiate and administer employee disciplinary actions. Take immediate disciplinary action for dereliction of duty (e.g., sleeping, listening to unauthorized electronic devices, watching television, reading books, newspapers and other material not associated with official duties).

Other improper conduct includes: misuse of Government property, theft, unreasonable delays or failure to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in the preservation of worksite security or failure to cooperate in quality assurance and safety inspections or other investigations conducted by the Government.

6.6. Ensure no corporate logo, trademark, badge, patch, decal, or any other distinctive corporate markings are displayed on any duty uniform, vehicle, security post, or document.

6.7. Create and maintain detailed program-specific continuity desk guides for all administrative positions (see Attachment 03, DRL).

6.8. Ensure officers are physically fit, uniformed, and equipped for duty. A fit for duty officer is physically and mentally capable of performing his/ her assigned duties (see Attachment 05, Fitness For Duty), uniformed in a serviceable and complete uniform (see Attachment 02, Uniforms and Equipment for Officers and Staff), and equipped

Attachment 01, Page 10 of 35 with a protective vest, is properly armed, and otherwise equipped (e.g., sun glasses and rain and thermal garments) for tour conditions.

6.9. Implement and enforce a standard uniform policy (See Attachment 02, Uniform and Equipment for Officers and Staff). Only the NASA Protective Services patch will be displayed on uniforms and equipment. Changes to badges and uniform color, type, style, and placement of patches and insignia are subject to the approval of the CCPS.

6.10. Maintain 100% accountability for all Government furnished SPO and SO badges.

Conduct and provide an annual inventory report to the CCPS (see Attachment 03, DRL).

6.11. Ensure employees are unarmed during disciplinary counseling.

6.12. Immediately report to the CCPS or COR any officer fitness-for-duty and any other personnel issues or concerns that could negatively impact the reputation or performance of Protective Services or the AFRC.

6.13. Ensure all officers maintain current AFRC, B703, and Edwards Air Force Base

(EAFB) Level-I Flight-line Driver Licenses. Higher level flight-line driver licensing may be required in support of Task Orders.

6.14. Immediately relieve and disarm any SPO or SO when directed by the CCPS, Special

Agent (SA), or the Protective Services Civil Servant.

6.15. The Program Manager, Information Security Specialist, and Alternate Communications Security (COMSEC) Account Manager (ACAM) must obtain and maintain a Top Secret security clearance. All other positions must obtain and maintain a Secret security clearance.

7. Internal Security Training

7.1. The NASA Protective Services Training Academy (NPSTA) delivers basic and advanced protective services training and certifications.

7.2. Develop and submit a Master Training Plan (MTP) (see Attachment 03, DRL).

7.3. Maximize on-Center training to minimize off-Center training and travel costs.

7.4. Coordinate all training and scheduling with the Government.

7.5. Maintain a training cadre of not less than two NPSTA certified instructors.

Instructors will conduct NPSTA approved courses of instruction to include:

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7.5.1. Federal Arrest Authority (FAA).

7.5.2. FAA Refresher.

7.5.3. FAA Bridge.

7.5.4. Survive a Violent Encounter (SAVE).

7.5.5. Weapon instruction and qualifications.

7.5.6. Use-of-force.

7.6. Maintain a ratio of at least one instructor to six students during high liability training

(e.g., defensive tactics, force-on-force, and Simunition).

7.7. Qualify SOs on both sidearm and shotgun. SPOs will be qualified on sidearm, shotgun and rifle. Qualify select SOs on rifle in support of contingencies as directed by the CCPS.

7.8. Provide trained and certified EAFB Range-Masters, validated on USAF Form 483, to conduct weapon training and qualifications. Ensure safe operation and oversight of firearm qualification ranges. Range operations on EAFB will be in accordance with EAFB policy and requirements.

7.9. Obtain CCPS approval prior to the use of any non-EAFB weapons qualifications and training ranges and facilities.

7.10. Maintain an AFRC Range Book detailing EAFB range requirements to include the following topics: required safety items, start-up and shut-down procedures, range and weapon safety standards (to be provided as briefings), current course-of-fire, emergency contact information, qualification standards, and score-sheets.

7.11. Develop and conduct specialized firearms and security training for SAs, SPOs, and

SOs as directed by the CCPS.

7.12. Provide eight (8) hours of training for SAs, SPOs, and SOs on weapons handling, defensive tactics, tactical judgment, use-of-force prior to semi-annual weapon qualifications.

7.13. Maintain on staff at least two dispatchers that have completed both the California

Peace Officers Standards and Training (POST) Public Safety Dispatcher’s Basic Course and Communications Training Course and are AFRC dispatcher certified.

POST certified dispatchers will serve as local on-the-job-training (OJT) certification trainers. POST certified dispatchers will complete an annual POST Public Safety Dispatch Update course.

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7.14. Develop and deploy an AFRC-specific eighty (80) hour dispatcher on-the-job-training (OJT) certification and annual eight (8) hour OJT recertification course.

Courses will include a comprehensive final written and oral exam and go/no-go practical exercise. Course curriculum, examinations, and exercises will be revised annually and approved by the CCPS (see Attachment 03, DRL). Cross-train a sufficient number of SOs to ensure the PSCC and PSCC-A are staffed at all times with certified dispatchers.

7.15. Ensure all personnel complete required training identified in DPL 8710-001, Emergency Management Plan, Appendix N, Emergency Management, Preparedness, and Training.

7.16. Ensure SPOs attend Local Rule 180 Certification Training to qualify to present cases before a Federal Magistrate. Training/certification is conducted by the United States Attorney, Eastern District of California. Certification is required every two years or as otherwise directed by the US Attorney or CCPS.

7.17. Conduct SOP/EAC tactical proficiency exercises for all officers, to include active shooter response, totaling sixteen (16) hours annually.

7.18. Ensure SPOs and a sufficient number of SOs are trained and certified to use the California Law Enforcement Telecommunications System (CLETS) to perform record checks in support of routine operations (e.g., access control vetting, driver license checks, and vehicle license plate checks).

7.19. Ensure all officers complete NASA/AFRC mandatory training (e.g., annual ethics and IT security training, and the Desert Tortoise Safety Course).

7.20. Maintain training records to include utilizing the NPSTA Training Resource

Automation Center (TRAC) system and the System for Administration, Training, and Educational Resources for NASA (SATERN) (see Attachment 03, DRL). Records should include but are not limited to the following:

7.20.1. Guard licensing and weapon permits upon hiring.

7.20.2. PAT.

7.20.3. NPSTA courses.

7.20.4. Emergency management course training certificates.

7.20.5. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator

(AED) qualifications.

7.20.6. First-Aid with Level 2 First Responder medical kit familiarization.

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7.20.7. Weapon qualifications.

7.20.8. Use-of-force and weapons handling training.

8. Vehicle Management

8.1. Perform vehicle management functions in accordance with NPR 6200.1, NASA

Transportation and General Traffic Management; NPD 6000.1, NASA Official Fleet Management Handbook; Executive Orders 13423 and 13514; AFRC Policy, Agreements and Program/Project Management and Management Systems Documents.

8.2. Use GFP vehicles. Vehicles will be provided with CCPS approved markings and equipment (e.g., radios, light bars, gun racks, dash cameras, and other specialized equipment). At a minimum, each vehicle shall contain Level 2 First Responder medical kit, a vehicle ABC fire extinguisher, a battery powered lantern and traffic direction flashlight, and reflective vest.

8.3. Perform operator vehicle mechanical inspections (e.g., tire pressure, fluids, general service condition) and inventory emergency supplies and equipment at the beginning of each shift of all assigned duty vehicles. All other vehicles assigned to the contractor will be inspected and inventoried daily. Inventory discrepancies and mechanical issues will be reported to the supervisor for corrective action. Use the Center’s on-site Government fuel stations for fueling Government furnished vehicles.

8.4. Cooperate with the AFRC Transportation Manager and the CCPS in the scheduling and delivery of Government provided vehicles for scheduled and unscheduled maintenance, equipment replacement, and any other ancillary vehicle services.

8.5. Use of non-GSA vehicles or other equipment and their markings are subject to CCPS approval.

9. Records Management

9.1. Ensure accurate and complete records of Government business are maintained in accordance with the NPR 1441.1, NASA Records Retention Schedules.

9.2. Segregate records of Government business from company-owned records and non-record materials.

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9.3. Provide NASA or authorized representatives access to all Government records in accordance with FAR Subpart 4.7, Contractor Records Retention.

9.4. At the completion or termination of this contract, deliver Government records to the NASA AFRC Records Manager in accordance with NPD 1440.6, NASA Records Management; AFRC policy, agreements, and program/project management and management systems documents.

9.5. Coordinate with the COR to obtain the NASA AFRC Record and Vital Record

Managers' determination as to which records are subject to record retention requirements of this section.

10. Protective Services

10.1. Manage a comprehensive protective services program that complies with the NPR 1600.1, NASA Security Program Procedural Requirements; other applicable NPRs and NPDs; applicable AFRC policy, agreements, and program/ project management and management systems documents; and CCPS directives and guidance.

10.2. Advise the CCPS on evolving requirements resulting from NASA-specific threats and from the implementation of new Federal mandates related to counterterrorism and homeland security.

10.3. Prepare, review, distribute, and maintain SOPs, Emergency Action Checklists

(EACs), post instructions, and general, emergency, and special orders for each security post and position (see Attachment 03, DRL).

10.4. Prepare and deliver a Morning Report to the CCPS for each workday (1st through 3rd shifts) by 0800hrs the following day. Activities for weekends and holidays will be consolidated on the first workday Morning Report (see Attachment 03, DRL).

10.5. Prepare and deliver a quarterly Consolidated Security Statistics Report to the

Physical Security Program Manager (PSPM) (see Attachment 03, DRL).

10.6. Security and Police Officers

10.6.1. SOs and SPOs shall be used throughout the Center to provide traffic safety, detect and deter criminal conduct, enforce security rules and policies, detect unauthorized personnel, act as first responders to critical incidents, establish emergency or temporary control points, respond to calls for assistance, and perform other duties as determined by the CCPS.

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10.6.2. A SO is an armed officer, who has successfully completed the required NASA training, but who is not to exercise NASA arrest authority, whose duties may include but are not limited to: first response to emergencies, mobile patrols, temporarily detain or seize with reasonable suspicion, inspections, perimeter and internal access control, contingency posts, and crowd control. An SO may request an SPO effect an arrest when he either has directly observed any Federal offense or has reasonable grounds to believe that a felony has been committed.

10.6.3. A SPO is an armed officer, who has successfully completed the required

NASA training, with NASA Federal arrest authority, whose duties may include but are not limited to: first response to emergencies, enforces Federal law, mobile patrols, inspections and searches, traffic enforcement, investigations, and other duties as required. An SPO may effect an arrest on request of an SO, as stated above.

10.6.4. Conduct vehicle and dismounted patrols of Center property. Patrol routes will be submitted to the CCPS for approval. Patrols will investigate and report suspicious activity and unsecure, unsafe, and hazardous conditions.

10.6.5. Patrol utilizing a GFP electronic wand recording system. This system is intended to provide ‘virtual’ supervision when supervisory personnel are not physically present for duty. Supervisory personnel will audit the electronic patrol records each workday and on the first workday following a weekend or holiday.

Audit findings will be noted in the summary Morning Report (see Attachment 03, DRL). Anomalies in the record will be immediately investigated and promptly reported to the CCPS.

10.6.6. Observe and record safety and housekeeping conditions incidental to patrol routes. Immediately report unsafe or potentially unsafe conditions, procedures, or activities to the PSCC. Serious conditions will be immediately reported to the appropriate on-call personnel.

10.6.7. Control access at specified AFRC entry control points in accordance with applicable NASA/AFRC directives and procedures.

10.6.8. Conduct access badge and bag checks upon entry to or exit from specified areas. These activities will be performed in lieu of routine patrol activities using on-duty assets as directed by the CCPS.

10.6.9. Escort aircraft, flight hardware, and miscellaneous movements as directed by the CCPS.

10.6.10. Conduct random vehicle inspections (RVI) to safeguard Government property, prevent introduction of contraband, and preclude the unauthorized

Attachment 01, Page 16 of 35 removal of information. RVI operations will be directly supervised by a SPO or NASA SA. RVI scheduling and procedures will be approved by the CCPS.

10.6.11. Conduct security incidents/violations investigation as directed by the CCPS.

10.6.12. Safeguard incident scenes (e.g., accident, disaster, and crime).

10.6.13. Control access to incident scenes involving safety, fire, workplace violence, natural disaster or other emergencies. The on-scene SO(s) shall assume on-site incident command until relieved or otherwise directed by an SA/SPO or other recognized AFRC authority.

10.6.14. Identify and request the use of any service, equipment, or assistance at AFRC that may be required to reduce the impact of an emergency.

10.6.15. Respond to bomb threats and suspicious packages to include searches to locate the threat, establishing appropriate security/safety cordons, and area evacuations.

10.6.16. Perform law enforcement functions pursuant the authority granted by the

National Aeronautics and Space Act of 1958 as Amended.

10.6.16.1. Enforce Federal law, assimilative California law, and NASA regulations applicable to NASA property and facilities. Conduct vehicle stops; make arrests; and, when directed by the CCPS, issue District Court Violation Notices (citations); write reports; conduct field sobriety testing; transport prisoners; comply with legal instructions of the U.S. Attorney’s Office for the Eastern Districts of California; testify in court, and if necessary prosecute cases.

10.6.16.2. Track, disposition, and account for all Central Violation Bureau

Notices, fines, reports, hearing schedules and coordinate with U.S.

Attorneys.

10.6.16.3. Enforce assimilative California vehicle code and Center traffic regulations, conduct vehicle stops, direct traffic, investigate traffic accidents, write reports and issue AFRC Notices of Infraction unless issuance of a Central Violation Bureau Notices is directed by the CCPS.

10.6.16.4. Provide traffic accident report synopsis by the end of the next business day and a final report within three business days (see Attachment 03, DRL).

10.6.16.5. Conduct criminal inquiries and investigations as directed by the CCPS (see Attachment 03, DRL).

Attachment 01, Page 17 of 35

10.7. Protective Services Control Center and Annex

10.7.1. The AFRC Protective Services Control Center (PSCC) and PSCC-Annex (PSCC-A) (located in B703) serve as 24/7 control and communication centers for AFRC and B703 Protective Services; manage the 911 emergency call service;

monitor duress, intrusion, and fire alarms; control access; monitor video surveillance; initiate emergency notifications and emergency response protocols.

The PSCC and PSCC-A dispatchers monitor each other’s activities and operations via radio, audio, and video streaming and can assist each other in an emergency.

10.7.2. Provide SOs to serve as PSCC and PSCC-A dispatchers. Dispatchers will serve as Shift Leads and exercise operational control of shift officers and operations.

10.7.3. Ensure PSCC and PSCC-A dispatchers are in continuous video and voice communication, maintain situational awareness of both locations, and provide appropriate assistance to their counterparts.

10.7.4. Ensure a representative of management or supervision is available 24/7 to respond to or coordinate a response to requests for guidance or assistance from on-duty personnel and/or the CCPS.

10.7.5. Maintain current emergency telephone contact lists. Lists will include the

NASA Office of Protective Services, Center leadership, Emergency Operations Center (EOC) personnel, Federal and local law enforcement agencies, and other emergency and fire departments that support AFRC and B703.

10.7.6. Ensure dispatchers record all incidents and activity in an accurate, complete, real-time Activity Log (blotter) (see Attachment 03, DRL). Ensure PSCC and PSCC-A data and information is protected as evidence and is only released by AFRC NASA SAs.

10.8. Security Systems Support

10.8.1. Provide a Security Systems Administrator and Technician in support of system administration, hardware and software application maintenance, and troubleshooting of security systems for the VCC, PSCC, PSCC-A, and the Emergency Operations Center (EOC). The systems include: Lenel OnGuard access control, intrusion detection system (IDS), Lenel Viewer/Prism video management system (VMS), NASA Personal Identity Verification (PIV) enrollment system, NASA Visitor Management System (NVMS), NASA

Cross-Out

Attachment 01, Page 18 of 35

Smartcard system, Lobby Track Visitor Management System, KeyTrak System, California Law Enforcement Telecommunications System (CLETS), and other peripheral equipment and associated systems.

The Security Systems Administrator shall:

10.8.2. Serve as the Lenel Systems Regional Administrator (RA).

10.8.3. Participate in Agency Enterprise Physical Access Control System (EPACS)

RA and Identity, Credentialing, and Access Management (ICAM) meetings, and working groups as tasked.

10.8.4. Interface with Marshall Space Flight Center EPACS administrator group to ensure the Center’s software and hardware are updated and compliant.

10.8.5. Support PSPM in the development and sustainment of a systems preventative maintenance program. Coordinate maintenance projects, upgrades, updates, and system life-cycle replacement projects with vendors and other AFRC contract service providers.

10.8.6. Perform all aspects of system support for the installation, configuration, programming, testing, training, troubleshooting, and maintenance of security systems. Systems include: credentialing and badging, access control, IDS, VMS, CLETS, and other security equipment.

10.8.7. Prepare and submit Information Technology Requirements (ITRs) for the

AFRC ITR Board. Coordinate with IT and facility support organizations for in-house security system installation projects and repair.

10.8.8. Maintain a system service log to track and manage customer trouble calls and corrective actions (see Attachment 03, DRL).

10.8.9. Monitor Center facility and agency system “outage” notifications and pass down to all affected Protective Service customers.

10.8.10. Provide weekly activity plans, task status, and requested deliverables including Lenel Crystal Reports to the PSPM (see Attachment 03, DRL).

The Security Systems Technician shall:

10.8.11. Assist the Security Systems Administrator in the administration of security systems. Serves as the alternate RA in the absence of the Security Systems Administrator.

10.8.12. Assist the Security System Administrator in the areas of system support for the installation, configuration, programming, testing, training, troubleshooting, scolson Cross-Out scolson Cross-Out

Attachment 01, Page 19 of 35 and maintenance of security systems. Systems include: credentialing and badging, access control, IDS, VMS, CLETS, and other security equipment.

10.8.13. Generate and maintain up-to-date technical as-built drawings and necessary supporting documentation of all security systems. Drawings will include (if applicable) serial number, firmware version, and IP address.

10.8.14. Maintain an inventory of critical spare parts. Track parts in a real-time inventory accessible to the Government. Inventory shall include (if applicable) a general description, manufacturer, model, serial number, purchase date, unit price, and Agency property control number.

10.8.15. Conduct semi-annual joint Government/Contractor physical inventory of spare parts (see Attachment 03, DRL).

10.8.16. Manage on-site closed circuit television (CCTV) camera installation, replacement, and repair. Provide VMS software and server maintenance support.

10.8.17. Daily check of the operational status of the PSCC and PSCC-A security systems and provide the status in the Morning Report (see Attachment 03, DRL).

10.8.18. Provide task and project status updates to the Security Systems Administrator and respond to customer trouble tickets in a timely manner.

10.8.19. Maintain a test-bed for validating new security system devices including access control equipment and CCTV cameras.

10.9. Armory Operations

10.9.1. The Government will furnish all firearms and ammunition (see Attachment 04, Installation-Accountable Government Property).

10.9.2. Provide a Locksmith who will serve as Armorer.

10.9.3. Procure and issue less-than-lethal weapons to include:

10.9.3.1. Oleoresin Capsicum (OC) Pepper Spray (1% CS and 1% OC which is rated at 2,000,000 SHU). Containers will be clearly marked with an expiration date and will not be issued after expiration.

10.9.3.2. Collapsible batons of police-quality that have an extended length of no less than 20 inches.

10.9.3.3. Electronic Control Devices (e.g., TASER X2) as approved by the CCPS.

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The Armorer shall:

10.9.4. Store all GFP on NASA property. Non-GFP weapons and ammunition are not permitted on NASA property.

10.9.5. Store all weapons and ammunition in Government Armory Manager (GAM) approved containers, magazines, and armories. Written arms and explosives approval letters will be conspicuously posted in the vicinity of the container(s) along with any other required Federal and state documentation. Reserve weapons and ammunition will be stored in a separate container(s) with limited access.

10.9.6. Ensure only GAM approved weapons are converted to Simunition training weapons.

10.9.7. Provide armorer services for all Glock side arms (GFP and those issued to Government personnel) with an on-site manufacturer-certified armorer. Armorer will be current with manufacturer recalls, warnings, and notices. Armorer will ensure all shotguns and rifles (GFP and those issued to Government personnel) are inspected and serviced annually by a qualified gunsmith. The Armorer will immediately remove any malfunctioning weapon from service and notify the

GAM.

10.9.8. Perform manufacturer recommended inspections and cleaning within five workdays of a weapon’s firing. Perform a semi-annual inspection and cleaning of all weapons that have not been otherwise fired.

10.9.9. Maintain a record of all weapon inspections, repairs, and shipments by serial number (see Attachment 03, DRL).

10.9.10. Conduct joint quarterly GAM/Armorer physical inventories of all (in possession of the Government and GFP) weapons and ammunition. Inventories will be completed by the 15th calendar day of each quarter (see Attachment 03,

10.9.11. Complete a joint inventory between the off-going and on-coming officers at the beginning of each shift of all issued weapons, ammunition, portable radios, keys, and other accountable equipment. Record inventory results in the Daily Activity Log (see Attachment 03, DRL). Immediately report any irregularities to the GAM and COR.

10.9.12. Ensure all weapon, ammunition, and related training aid shipments are coordinated with the GAM.

10.9.13. Adhere to CCPS approved weapon up-loading and downloading procedures.

Attachment 01, Page 21 of 35

10.10. Physical Security

10.10.1. Provide a Physical Security Specialist.

The Physical Security Specialist shall:

10.10.2. Develop and maintain the AFRC Facility Security Plan (see Attachment 03,

10.10.3. Conduct monthly inspections and audits of the Center’s physical security systems and report findings to the PSPM (see Attachment 03, DRL). This includes fences, CCTV, lighting, badge-readers, doors, electronic and mechanical locks, gates, and turnstiles. Submit and track work orders to correct and repair deficiencies.

10.10.4. Assist the PSPM in identifying physical security vulnerabilities and changes in Agency requirements. Recommend corrective actions. Develop and manage corrective action plans.

10.10.5. Conduct unannounced intrusion detection alarm officer response tests for

PSPM designated facilities every six months. Response operations will be observed and evaluated by Contractor management and the PSPM. All response tests will be coordinated with the PSPM and CCPS. All tests results will be documented within five working days (see Attachment 03, DRL).

10.10.6. Conduct monthly alarm inspections/testing of all intrusion and duress alarm equipment. Record inspections/testing in the Morning Report (see Attachment 03, DRL). Immediately report any inoperable or malfunctioning alarm equipment to the Security Systems Administrator and PSPM. Submit and track work orders to correct and repair deficiencies.

10.10.7. Validate EPACS/Armstrong Area Control Card (AACC) user access authorizations with Authorized Approving Officials (AAO) semi-annually.

Provide the PSPM an updated Access Authorization Report (AAR) (see Attachment 03, DRL) in an Excel format by the last working day of February and August. Update the EPACS and AACC databases within 15 days of completion of the AAR.

10.10.8. Generate facility service work-orders and track trouble tickets for any physical security related items as directed by the PSPM.

10.10.9. Participate in job-walk with IT security system support personnel and customers for any physical security system installation or upgrade projects.

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Attachment 01, Page 22 of 35

10.10.10. Attend AFRC and B703 Facility Configuration Control Board meetings.

Serve as the Protective Services focal point for coordinating and scheduling Center utility outages and preventative maintenance. Disseminate notifications of center utility outage, construction, or preventative maintenance that directly impacts center physical security to Protective Services personnel.

10.10.11. Attend facility pre-construction meetings and brief the physical security policies, requirements, and procedures to contractors (e.g., EAFB access control policies, constructions zones and gates, deliveries, temporary fencing and clear zones, and access control badging process for construction workers).

10.10.12. Manage the Center’s vehicle gate access and controls.

10.10.13. Assist VCC badging operations with operating VCC systems and related databases [e.g., EPACS, FNAMS, badging stations, access level management, and Identity Management and Account Exchange (IdMAX)] for issuing and recording badges and credentials to employees, contractors, and visitors.

10.10.14. Manage the National Threat Advisory System (NTAS) and Force Protection

Condition (FPCON) signs posted at the Center’s vehicle and personnel gates.

10.10.15. Serve as an Alternate Antiterrorism Officer (ATO) for the center. Attend periodic EAFB ATO meetings and brief any local threat updates and force protection related matters to the PSPM.

10.11. Information and Industrial Security

10.11.1. The Contractor provide an Information and Industrial Security Specialist.

10.11.2. The Information and Industrial Security Specialist shall:

10.11.2.1. Assist the ISPM in managing the Center’s Information Security

Program in accordance with NASA and AFRC policy, agreements, and program/ project management and management systems documents.

10.11.2.2. Act as the Classified Material Control Officer (CMCO) and serve as the

Center’s Security Control Point (SCP) in accordance with NPR 1600.1.

10.11.2.3. Destroy Center’s classified national security information (CNSI) using approved destruction equipment.

10.11.2.4. Maintain a current list of Document Control Station Officers (DCSO) and containers by location (see Attachment 03, DRL).

10.11.2.5. Conduct required inspections of CNSI security containers.

Attachment 01, Page 23 of 35

10.11.2.6. Prepare appropriate documentation for declassification determination.

10.11.2.7. Prepare reports as requested by Information Security Oversight Office (ISOO) (see Attachment 03, DRL).

10.11.2.8. Prepare and disseminate quarterly security training tips to Center personnel.

10.11.2.9. Assist the Government, as directed, in conducting CNSI security violation and infraction preliminary inquiries and investigations.

10.11.2.10. Assist various programs with security requirements for CNSI meetings and symposia to ensure proper security procedures and protection of CNSI.

10.11.2.11. Coordinate with Information Security Program Manager (ISPM) on physical security requirements for CNSI processing areas and open storage facilities.

10.11.2.12. Prepare and conduct CNSI marking classes as needed. Maintain current training materials in accordance with ISOO.

10.11.2.13. Prepare and conduct CNSI security training for new classified programs upon request.

10.11.2.14. Prepare and conduct remedial CNSI training as necessary.

10.11.2.15. Prepare and conduct biannual derivative classifiers training.

10.11.2.16. Advise customers regarding requirements for mailing or shipping of

CNSI.

10.11.2.17. Assist customers in the reproduction of CNSI.

10.11.2.18. Conduct annual inspections of DCSOs’ CNSI inventory, administrative security documents (e.g., SF 700, 701, and 702), CNSI document markings, adherence to declassification instructions, and provide results to Information Security Program Manager (see Attachment 03,

10.11.2.19. Advise and assist COs in the preparation of DD Form 254, Contract

Security Classification Specification, in accordance with the National Industrial Security Program Operating Manual. Disseminate copies of DD Form 254s as directed by the ISPM.

10.11.2.20. Conduct an annual review of all active DD Form 254s to ensure currency and accuracy.

Attachment 01, Page 24 of 35

10.11.2.21. Assist VCC badging operations with operating VCC systems and related databases (e.g., EPACS, NVMS, badging stations, access level management, and IdMAX) for issuing and recording badges and credentials to employees, contractors, and visitors.

10.11.2.22. Attend preconstruction briefings and provide security and badging guidance as required.

10.12. Communication Security

10.12.1. Provide an Alternate Communications Security (COMSEC) Account Manager (ACAM) to provide COMSEC support and services to the Highest Classification Indicator (HCI) Level T.

The ACAM shall:

10.12.2. Assist the CAM in the operations, application and maintenance of the

Communication Security (COMSEC) Account. Perform all functions of classified COMSEC material control in accordance with Government security directives for the receipt, custody, issuance, safeguarding, accounting and destruction of COMSEC software and hardware at AFRC and any other site operated by AFRC.

10.12.3. Conduct Center-wide COMSEC inspections and inventories consistent with

National COMSEC policy, and provide reports to the AFRC COMSEC Account Manager (CAM). Maintain currency and proficiency on National COMSEC policies and secure communications equipment; and in the absence of the CAM, coordinate with NASA Central Office of Record on COMSEC matters in support of COMSEC operations.

10.12.4. Keep the CAM and the Government TM up-to-date on COMSEC activities, requirements, and procedures.

10.12.5. Provide documentation of COMSEC activities as required for audits or COMSEC incidents. Official written reports shall be submitted to the CAM and the CCPS (see Attachment 03, DRL).

10.12.6. Update COMSEC publications to ensure the technical and engineering design of interface equipment is in accordance with National Security Agency or NASA Central Office of Record and related amendments.

10.12.7. Ensure the accuracy of COMSEC Material Control System (CMCS) data.

Attachment 01, Page 25 of 35

10.12.8. Ship classified COMSEC hardware and Cryptographic Key via authorized means and ensure compliance with delivery schedules and security safeguarding requirements.

10.12.9. Monitor, submit requests, issue COMSEC materials, conduct inventories, and conduct periodic inspections of COMSEC facilities. Document findings and observations and make corrective action recommendations to the CAM.

10.12.10. Update and maintain training aides, material, and guidance for COMSEC material and equipment users (see Attachment 03, DRL).

10.12.11. Provide assistance and training to COMSEC users. Conduct and document required briefings and debriefings.

10.12.12. Remain current on the use and development of NASA Key Management

Infrastructure COMSEC activities.

10.12.13. Assist in the development of AFRC COMSEC policy, instructions, and security and key management plans.

10.12.14. Assist in the management of the COMSEC account in accordance with NPR

1600.6, Communications Security (COMSEC) and other applicable NASA COMSEC Standard Operating Procedures (CSOPs), and policy directives.

10.12.15. Participate in Agency working groups and training programs as directed by the CAM.

10.12.16. Provide COMSEC hardware and software engineering-level support to the various AFRC programs and projects.

10.13. Personnel Security

10.13.1. Provide a Personnel Security Specialist.

The Personnel Security Specialist shall:

10.13.2. Assist the AFRC Personnel Security (PERSEC) Program Manager (PPM) in accordance with NASA and AFRC policy, agreements, and…