AMENDMENT_02_PPQ.pdf

ATTACHMENT 13 RFP 80AFRC18R0017

ATTACHMENT 13

PAST PERFORMANCE QUESTIONNAIRE

This evaluation should be completed by the Contracting Officer (CO) and Contracting Officer Representative (COR), Task Monitor (TM), or other person identified in the contract by the appropriate CO or business manager with monitoring the Contractor’s compliance with the requirements of the contract.

In compliance with the direction in the FAR, the information contained in this evaluation is not subject to view by anyone other than the designated source selection evaluation personnel.

INSTRUCTIONS, DEFINITIONS, AND RATING GUIDELINES

Instructions

This evaluation is to be completed as indicated below. For purposes of these evaluations, the term “project” is intended to mean “contract”. This package consists of the following:

Section Description Who completes

Table 4-2 Past Performance Contract Summary Contractor being evaluated Section II Government /Industry Customer Evaluator identifying information Government /Industry Customer Evaluator

Section III Contractor Performance Report Government/Industry Customer Evaluator

For each contract selected, one assessment is required by the appropriate CO or COR.

In addition, the Offeror is responsible for completing Table 4-2 before forwarding the questionnaire to the appropriate Agency for completion of the evaluations. The Offeror shall request the CO or COR to complete the remainder of the questionnaire and email them directly to the Shari Trigg at shari.c.trigg@nasa.gov on or before 12:00 p.m. PT, November 21, 2017.

Any questions concerning completion of this form should be addressed to Shari Trigg at shari.c.trigg@nasa.gov.

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CONTRACTOR PERFORMANCE REPORT

Table 4-2

To be completed by Contractor requesting evaluation

Past Performance Contracts Summary

Example Referenced Contract

#1

Referenced Contract

#2

Referenced Contract

#3

Referenced Contract

#4

Referenced Contract

#5

Company ABC

Customer NASA JSC

Contract or Subcontract No.

NNMXXSAXXC

Prime Contractor or Subcontractor

Prime

S co p e

Uniformed Operations

(10.6 & 10.7) X

Security Systems Support

(10.8)

X

Armory Operations &

Locksmith (10.9 & 10.16)

X

Physical Security (10.10)

X

Information & Industrial

Security (10.11)

X

Communicati on Security

(10.12) X

Visitor Control, Badging & Credentialing

(10.14) Emergency

Management (10.15)

X

Period of Performance (POP)

10/1/14 – 9/30/19

Total Contract Value ($M)

$90M

$ M

CY16 ($M) $16M

ATTACHMENT 13 │ Page 3

CY15 ($M) $16M

CY14 ($M) $16M

CY13 ($M) N/A

CY12 ($M) N/A

WYE # 145

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CONTRACTOR PERFORMANCE REPORT

Section II

To be completed by Government and/or Industry Customer performing the evaluation

1. Evaluator’s Name:

2. Evaluator’s Title:

3. Evaluator’s Email Address:

4. Evaluator’s Phone Number:

5. Evaluator’s Role in Program/Contract:

6. Evaluator’s Length of Involvement in this Contract:

7. Date:

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CONTRACTOR PERFORMANCE REPORT

Section III

To be completed by Government and/or Industry Customer performing the evaluation

Rating Guidelines

Each criterion should be assigned a rating from the chart below, from highest to lowest, of Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. If a particular criterion is not applicable, it should be rated in the far right column as N/A. However, the evaluator is encouraged to provide comments on any rating to further support a particular rating.

Also, please ensure that this assessment is consistent with any other assessments that have been done for the same Contractor for the same work, such as for payment of fee purposes, exercise of option, other past performance requests, etc.

Exceptional Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

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PAST PERFORMANCE QUESTIONNAIRE FORM

CONTRACTOR PERFORMANCE REPORT

Section III (Cont’d)

It em

FACTORS/RATINGS

E xc ep ti on al

V er y G oo d

S at is fa ct or y

M ar gi n

U sa ti sf ac to ry

N /A

N eu tr al

Technical Performance

Skill in managing and delivering related services in:

24/7 uniformed and armed security operations and emergency first-response.

24/7 security, emergency, and 911 call-center dispatcher operations (i.e. monitoring security systems, controlling patrol and post operations, and requesting emergency medical, fire, and back-up security and law enforcement support).

3 Visitor control operations.

4 Federal identity, credentialing, and access management programs.

5 Physical security programs for federal facilities.

6 Security systems support (i.e., managing, maintaining, and installing intrusion detection, CCTV systems, and related IT infrastructure.)

Personnel security programs (i.e., vetting for access to Federal facilities, information technology, and access to classified national security information,).

Emergency management and continuity of operations programs and emergency operations center (EOC) operations.

9 Classified national security information security programs.

Communications security (COMSEC) programs and COMSEC account management.

11 National industrial security programs.

Locksmith support programs (i.e., managing mechanical key inventories and issuance, maintaining and installing mechanical and electric locking systems and automated access control systems)

ATTACHMENT 13│ Page 7 xc ep ti y G is fa ct or y

M ar gi sa ti sf ac

N eu tr al

Armory support (i.e., weapon maintenance and storage and range operations)

14 Security officer training programs.

General workforce security training programs and briefings (e.g., travel and security awareness briefings).

Skill in developing and delivering plans and standard operating procedures.

Efficiency of Performance

Timeliness in providing additional staff to support unplanned and/or emergency activities.

Timeliness and adequacy of responses to emergency incidents to include adequate staffing and equipment consistent with the incident/threat.

13 Timeliness and accuracy of reports and deliverable documentation.

Management Effectiveness

Effectiveness at directing, controlling, and completing all assigned tasks.

Effectiveness at directing, controlling, and managing team members and processes.

Effective use of innovation and a proactive approach to problem identification and resolution.

Effectiveness in cooperating, communicating and working with Government customers and others in a team environment.

Effectiveness at solving contract performance problems quickly and without guidance from the Government.

19 Effectiveness in staffing vacant positions.

Effectiveness in recruiting and retaining qualified personnel for critical positions to minimize employee turnover.

Effectiveness in managing contract transition or phase-in period to ensure continuation of operations during contract change over.

ATTACHMENT 13│ Page 8 xc ep ti y G is fa ct or y

M ar gi sa ti sf ac

N eu tr al

Program/project manager’s authority to make the necessary decisions to support specific task requirements.

Effectiveness in complying with safety, health and environmental requirements, rules and regulations.

Effectiveness in complying with property management requirements, rules and regulations.

Overall Evaluation

How would you rate the Contractor’s overall technical performance on this contract?

How would you rate the Contractor’s overall timeliness of performance on this contract?

How would you rate the Contractor’s overall management performance on this contract?

Would you use this Contractor again? (If “No”, please comment in the Narrative Summary)

Yes No

NARRATIVE SUMMARY (Use this section to explain additional information not included above)

Item Comments

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PAST PERFORMANCE FORM LETTER EXAMPLE

This form letter is provided for Offerors to use in transmitting the Past Performance Questionnaire to customers.

RFP 80AFRC18R0017 Armstrong Flight Research Center (AFRC) Protective Services (APS)

CLIENT AUTHORIZATION LETTER: FORMAT

[Date of Letter] [Name and Address of proposed Offeror’s customer] Attention: [Name and Designation of Customer’s Contract Manager or Appropriate Contact]

Dear [Contact Name]:

We are currently responding to the NASA, Armstrong Flight Research Center Request for Proposal (RFP) 80AFRC18R0017 APS. NASA is requesting that clients of entities responding to their RFP be identified and their participation in the evaluation process requested. In the event you are contacted for information on work we have performed, you are hereby authorized to respond to those inquiries. Your cooperation with this effort is greatly appreciated. Please direct any questions to [Name and Phone Number of Offeror’s Point-of-Contact].

We have included our work for your agency as a past performance reference. A Past Performance Questionnaire is enclosed. Please complete Sections II and III of the enclosed evaluation and return the completed document via email to Shari Trigg at shari.c.trigg@nasa.gov, by 12:00 p.m. PT on November 21, 2017.

In order to maintain the integrity of this process, please DO NOT return the questionnaire to us.

Return it to NASA/AFRC at the address listed above.

Sincerely, [Name of Signer] [Designation of Signer