8.21.2025 Statement of Work OClub Custodial 2025 II.pdf

RAMSF00119 – Statement of Work

NON-PERSONAL SERVICES

STATEMENT OF WORK

1.1 GENERAL. The contractor shall provide all personnel, equipment, tools, materials, supervision and other items necessary to perform custodial services at the Officers’ Club (Bldg 302), Ramstein AB, Germany. Cleaning supplies, unless specifically noted, shall be provided by the contractor.

1.1.1 PERFORMANCE HOURS. The Contractor shall perform all custodial services at the Ramstein Officers’ Club from 03:00 and must be completed by 0700 hrs. each day. The contractor may work, in coordination with the Club Manager, and with prior approval of the Contracting Officer, extended hours to ensure timely completion of work at no additional cost to the Government. Upon completion of the daily cleaning tasks, as outlined in the Statement of Work and Working Schedule, all work must meet the standards of “CLEAN”, or work will be unaccepted and must be redone immediately. “CLEAN” (in this Statement of Work and Working Schedule) is to be defined as “free” of dirt, grime, dust, or trash, on interior and exterior surfaces, carpeting, tile and other floor coverings.

1.1.2 RECOGNIZED HOLIDAYS: The contractor is not required to provide perform work on the following days: December 20th through January 2nd (includes Christmas and New Year’s Day), Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, and observed USAFE/Wing Family Days and Goal Days. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday. In the event of planned or unexpected facility closures, cleaning services may be suspended by base contracting, and the non-service days credited toward future cleanings. If the closure extends more than 5 consecutive days, the contracting officer may temporarily suspend or cancel services, based on the situation.

1.1.3 All receiving reports for services rendered will be accomplished by the Administrative Office.

1.2 CLEANING TASKS. The contractor shall accomplish all cleaning tasks to meet the completeness, quality, and frequency requirements set forth in this statement of work. A Task and Frequency Chart is included in the Ramstein Officers’ Club Arbeitsplan/Working Schedule.

1.2.1. Basic Cleaning. The Contractor shall provide the cleaning services indicated on the Task and Frequency Chart, technical exhibit 1, to include:

1.2.2. Remove Trash. The Contractor shall empty and return to their initial locations all wastebaskets and other trash containers within the area. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. The Contractor shall dispose of trash in plastic bags properly secured. The Contractor shall pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. The contractor shall deposit the trash in the designated trash collection point. Any trash designated by user, as “classified” shall not be touched by the Contractor. Trash receptacles will be wiped clean as necessary using damp cleaning cloth. All trash will be sorted as required for recycling (paper, glass by color, cardboard) and placed in the proper trash containers. All trash will be removed, and the trash receptacles in front of the Club’s main entranceway emptied.

1.2.3. Clean and Re-supply Restrooms. The Contractor shall clean and disinfect all surfaces of partitions, stalls, stall doors, toilets, face of toilet bowls, urinals, dispensers and other such surfaces using a germicidal detergent. The Contractor shall descale toilet bowls and urinals so that after descaling the entire surface shall be free from streaks, stains, scum, urine deposits and rust stains. The Contractor shall ensure restrooms are stocked sufficiently so that supplies do not run out prior to the next service day. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies are less than 50% of their full amount, the Contractor shall resupply toilet paper rolls, paper towel dispensers and soap dispensers. Toilet paper, paper towels and soap will be furnished by the Club. Deep cleaning of bathrooms will be conducted within schedule monthly and will be as follows:

scrub grout & tile floors, sanitize drain covers and floor drains, dust and clean ceiling vents and exhaust fans, deep clean trash bins (wash & disinfect), walls, ledges and bathroom stalls detailed.

2.1 Clean Glass Doors & windows 1x/month (Front & side entrance). The Contractor shall clean glass doors and adjacent trim. After cleaning, the glass shall be free of any film, dirt, smudges, water or other foreign matter. Adjacent windowsills shall also be cleaned. The Contractor shall clean windowsills so all dirt, smudges and foreign matters shall be removed.

2.2 Deep Clean option 2x/year. High Dusting. The Contractor shall wipe furniture, ledges, lights, ceiling fans, vents and surfaces over 2-meter distances from the floor. The furniture, lights, ledges and ceiling fans shall be clean and free of dust and cobwebs. The Contractor shall vacuum ceiling vents and wipe with damp cloth so all dust, dirt, smudges, etc. are removed.

6 DAYS A WEEK

1. The following areas must be cleaned

a. Front Lobby Entrance & Foyer

b. Women’s Restrooms (Front Lobby and side hallway)

c. Men’s Restrooms (Front Lobby and side hallway)

2. Due to special functions the management reserves the right to change the cleaning order of paragraphs 1 & 2 with at least 24 hours’ notice.

RAMSTEIN OFFICERS’ CLUB

ARBEITSPLAN/WORKING SCHEDULE

BUILDING: 302

FRONT & SIDE ENTRANCE, FOYER & HALLWAYS

MON TUE WED THU FRI SAT SUN MONTHLY

a. Empty 2 trash cans (outside and wipe down) X X X X X X

b. Pick up Trash at Front Entrance & halls X X X X X X

c. Glass doors & windows (1x/month) X

WOMEN’S & HANDICAP RESTROOM

(FRONT LOBBY& SIDE LOBBY)

MON TUE WED THU FRI SAT SUN MONTHLY

a. Clean partitions X X X X X X

b. Clean commodes inside/outside X X X X X X

c. Wipe off sinks X X X X X X

d. Clean mirrors X X X X X X

e. Replace toilet tissue, soap and towel rolls X X X X X X

f. Empty Trash X X X X X X

g. Clean all walls X X X X

h. Clean ledges X X X X

i. Wipe off light switches and outlets X X X X

j. Clean entrance door X X X X X X

k. Sweep and mop floor X X X X X X

l. Clean anything else which appears dirty X X X X X X

m. Scrub grout & tile floors X

n. Sanitize drain covers and floor drains X

o. Dust and clean ceiling vents and exhaust fans X

p. Deep clean trash bins (wash & disinfect) X

q. Walls, ledges and bathroom stalls detailed X

RAMSTEIN OFFICERS’ CLUB

ARBEITSPLAN/WORKING SCHEDULE

BUILDING: 302

MEN’S RESTROOM (FRONT & SIDE LOBBY)

MON TUE WED THU FRI SAT SUN MONTHLY

a. Clean partitions X X X X X X

b. Clean urinals/commodes inside/outside X X X X X X

c. Wipe off sinks X X X X X X

d. Clean mirrors X X X X X X

e. Replace toilet tissue, soap and towel rolls X X X X X X

f. Empty trash X X X X X X

g. Clean all walls X X X X

h. Clean window and window ledges X X X X

i. Wipe off light switches and outlets X X X X

j. Clean entrance door X X X X X X

k. Sweep and mop floor X X X X X X

l. Clean anything else which appears dirty X X X X X X

m. Scrub grout & tile floors X

n. Sanitize drain covers and floor drains X

o. Dust and clean ceiling vents and exhaust fans X

p. Deep clean trash bins (wash & disinfect) X

q. Walls, ledges and bathroom stalls detailed X

RAMSTEIN OFFICERS’ CLUB

ARBEITSPLAN/WORKING SCHEDULE

Added Service Days Per Year- Scheduled Sunday Brunches (4ea), Unexpected events- (10ea)

a. Clean and resupply restrooms – main and side X

b. Remove trash X