8-06. Submittal Form- Attachment E - UDOT BOS RFP Cost Proposal Worksheet.xlsx

XLSX spreadsheet 492 KB Posted Dec 10, 2025

Attached to: UDOT RFP- Toll Back Office System and Customer Service Center Support
Solicitation number: UDOT260065MP
Issued by: Utah

About this file

Written by GovTribe AI · Dec 11, 2025

This is a Cost Proposal Worksheet submittal form for the Utah Department of Transportation's Request for Proposals for a Toll Back Office System and Customer Service Center Support. The RFP solicitation seeks a single contract award from qualified firms to provide comprehensive toll back office system services and customer service center support operations. The initial contract term is five years with options for up to five additional one-year extensions, creating a potential ten-year contract period. The worksheet requires contractors to provide detailed cost proposals across multiple service categories including design and implementation, operations and maintenance, monthly service fees based on active account levels, per-item costs for transponders and statements, end-of-contract transition costs, and optional feature pricing.

The cost proposal must be submitted with pricing for design and implementation costs (capped at 25 percent of total proposal cost), annual maintenance costs for each of the ten contract years (with maintenance costs in years 6-10 not varying more than 25 percent from years 1-5), monthly service fees per active account across three tiered account levels (with fees varying no more than 20 percent between levels within each contract year), and per-item costs for transponder shipments, generated and emailed statements, printing and handling, notifications, and supplies with a 5 percent escalation rate specified for years 2, 5, and 8. The worksheet also requires loaded hourly labor rates for nine staff positions including customer service representatives, software developers, and system administrators, which will be used for scope changes involving labor. Additional optional features may be proposed with separate pricing, including fleet account management, chat capability, mobile app development, trip mapping functionality, and customer service representative co-location at the UDOT facility. All formulas and pricing calculations are the responsibility of the contractor to ensure accuracy.

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Other files

File	Type	Posted
7-09. Attachment H - UDOT BOS RFP Acronyms and Definitions.pdf	PDF	Dec 10, 2025
6-07. Attachment F - UDOT BOS RFP Performance Requirements.pdf	PDF	Dec 10, 2025
12-03. Submittal Form- Attachment B - State IT Standard Terms and Conditions with check fields.docx	DOCX document	Dec 10, 2025
3-10. Submittal Form- Vendor Setup Form.pdf	PDF	Dec 10, 2025
1-12. Submittal Form- Debarment or Suspension, Conflicts, Tax Lien, Responsiveness.docx	DOCX document	Dec 10, 2025
4-05. Attachment D - UDOT BOS RFP Proposal Instructions and Evaluation.pdf	PDF	Dec 10, 2025
9-01. UDOT BOS RFP General Information.pdf	PDF	Dec 10, 2025
11-02. Submittal Form- Attachment A - Utah Standard Terms and Conditions with check fields.docx	DOCX document	Dec 10, 2025
10-04. Attachment C - UDOT BOS RFP Scope of Work.pdf	PDF	Dec 10, 2025
5-08. Attachment G - UDOT BOS I-15 Express Lanes Historical Data.pdf	PDF	Dec 10, 2025
2-11. Submittal Form- Business Confidentiality- check fields.doc	DOC document	Dec 10, 2025

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RFP Cost Summary

UDOT Back Office System RFP

Attachment E

Cost Proposal Worksheet Summary

		Operations and Maintenance Cost
	Contract
Year	Annual
Maintenance	Annual
Service Fee	Annual
Item Costs	Total
	1	$0	$0	$0	$0
	2	$0	$0	$0	$0
	3	$0	$0	$0	$0
	4	$0	$0	$0	$0
	5	$0	$0	$0	$0
	6	$0	$0	$0	$0
	7	$0	$0	$0	$0
	8	$0	$0	$0	$0
	9	$0	$0	$0	$0
	10	$0	$0	$0	$0

Total Operations & Maintenance Cost (over 10 years) =	$0	$0	$0	$0
Design and Implementation Cost =				$0
End-of-Contract Transition Cost =				$0

TOTAL PROPOSAL COST = $0

Name of Contractor's Representative Signature of Contractor's Representative Name of Company Date

Notes:

1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.

2. The Contractor is responsible for making sure that any and all formulas contained in the Cost Proposal Worksheet are accurate.

3. The proposed Design and Implementation cost must not be more than 25% of the Total Proposal Cost (see Design and Implementation sheet).

4. The Total Annual Maintenance cost for years 1 through 5 must not be different than the Total Annual Maintenance Cost for years 6 through 10 by more than 25% (see Maintenance sheet).

5. The Monthly Service Fee per Active Account must not be different by more than 20% between any two active account levels, for each contract year (see Service Fee sheet).

Design and Implementation

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

Design and Implementation

TOTAL DESIGN AND IMPLEMENTATION COST =

Notes:

1. Payment to the Contractor for system design and delivery costs will be based on major milestones and deliverables approved by UDOT according to the payment schedule described in the RFP.

2. The Design and Implementation cost includes (but not limited to) system development, infrastructure and hosting, integration testing, migration, operational setup, training, documentation, etc.

3. The Contractor must fill the green-colored cell only.

4. The proposed Design and Implementation cost must not be more than 25% of the Total Proposal Cost.

Maintenance

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

Monthly Maintenance Cost

	Contract
Year	Monthly

Maintenance Cost Annual Maintenance Cost

1	$0
2	$0
3	$0
4	$0
5	$0
6	$0
7	$0
8	$0
9	$0
10	$0
TOTAL MAINTENANCE COST (over 10 years) =	$0

Notes:

1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.

2. The fixed monthly maintenance cost includes (but not limited to) periodic and routine maintenance of customer website, call center equipment, IVR, SMS, software upgrades and licenses, backup site, etc.

3. The Contractor must fill the green-colored cells only.

4. The Contractor is responsible for making sure that any and all formulas contained in the Cost Proposal Worksheet are accurate.

5. The Total Annual Maintenance cost for years 1 through 5 must not be different than the Total Annual Maintenance Cost for years 6 through 10 by more than 25%.

Service Fee

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

Service Fee

	Contract Year	Anticipated Number of Active Accounts	Active Account Level	Number of Active Accounts
by Level	Monthly Service Fee Per Active Account	Total

Monthly Service Fee

by Level	Total Monthly Service Fee
(all levels)	Annual

Service Fee

1	13,310	Level 1	13,310	$0	$0	$0
		Level 2	0	$0
		Level 3	0	$0
2	14,268	Level 1	14,268	$0	$0	$0
		Level 2	0	$0
		Level 3	0	$0
3	15,624	Level 1	15,624	$0	$0	$0
		Level 2	0	$0
		Level 3	0	$0
4	16,873	Level 1	16,000	$0	$0	$0
		Level 2	873	$0
		Level 3	0	$0
5	17,953	Level 1	16,000	$0	$0	$0
		Level 2	1,953	$0
		Level 3	0	$0
6	18,797	Level 1	16,000	$0	$0	$0
		Level 2	2,797	$0
		Level 3	0	$0
7	19,455	Level 1	16,000	$0	$0	$0
		Level 2	3,455	$0
		Level 3	0	$0
8	20,039	Level 1	16,000	$0	$0	$0
		Level 2	4,039	$0
		Level 3	0	$0
9	20,560	Level 1	16,000	$0	$0	$0
		Level 2	4,560	$0
		Level 3	0	$0
10	21,033	Level 1	16,000	$0	$0	$0
		Level 2	5,033	$0
		Level 3	0	$0
TOTAL SERVICE FEE COST (over 10 years) =						$0

Notes:

1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.

2. The Contractor's monthly invoice during operations will be based on the actual number of active Express Pass accounts during the billing month.

3. An active account is defined as one that incurs at least one Express Lanes transaction per month.

4. For invoicing, the levels of active accounts are defined as follows:

◦ Level 1: Up to 16,000 active accounts.

◦ Level 2: Between 16,001 and 25,000 active accounts.

◦ Level 3: More than 25,000 active accounts.

5. The monthly service fee during operations includes (but not limited to) account management, transaction and payment processing, customer service cost, labor cost, insurance, reporting, etc.

6. The Contractor must fill the green-colored cells only.

7. The Contractor is responsible for making sure that any and all formulas contained in the Cost Proposal Worksheet are accurate.

8. The Monthly Service Fee per Active Account must not be different by more than 20% between any two active account levels, for each contract year.

Per-Item Costs

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

Per-Item Costs

		Annual Units	Price Per Unit	Annual Costs
	Contract
Year	Transponder
Shipments	Generated

and Emailed Statements Printing and Handling

Notifications	Supplies	Transponder
Shipments	Generated

and Emailed Statements Printing and Handling

Notifications	Supplies	Transponder
Shipments	Generated

and Emailed Statements Printing and Handling

Notifications	Supplies	TOTAL
	1	4,500	200,000	40,000	1,000					$0	$0	$0	$0	$0
	2	5,500	220,000	45,000	1,100	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	3	6,000	240,000	50,000	1,200	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	4	6,300	260,000	55,000	1,300	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	5	6,500	280,000	60,000	1,400	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	6	6,700	300,000	65,000	1,500	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	7	6,900	320,000	70,000	1,600	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	8	7,000	340,000	75,000	1,700	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	9	7,100	360,000	80,000	1,800	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
	10	7,200	380,000	85,000	1,900	$0.000	$0.000	$0.000	$0.000	$0	$0	$0	$0	$0
										TOTAL PER-ITEM COST (over 10 years) =				$0
	Notes:
	1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.
	2. Escalation rate for years 2, 5, and 8 =			5.0%
	3. The Contractor's monthly invoice during operations will be based on the actual number of units/items utilized during the billing month.
	4. Postage costs should not be included in the figures above since these costs will be passed through to UDOT.
	5. The Contractor must fill the green-colored cells only.
	6. The Contractor is responsible for making sure that any and all formulas contained in the Cost Proposal Worksheet are accurate.

End-of-Contract Transition

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

End-of-Contract Transition Cost

TOTAL END-OF-CONTRACT TRANSITION COST =

Notes:

1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.

2. End-of-Contract transition cost includes coordination with the next Contractor by providing documentation and supporting data migration and testing.

3. The Contractor must fill the green-colored cell only.

Optional Features

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

BOS Optional Features

	Cost Item	Manage Fleet and Business Accounts	Add Chat
Capability	Allow for Promotions to Increase Program Participation	Develop
Mobile App	Display Customer Trip on Map	Co-locate Customer Service Representatives at UDOT Facility

(fill in one column only)

Incremental Decrease in Cost Relative to Locating CSRs Elsewhere Incremental Increase in Cost Relative to Locating CSRs Elsewhere

Design and Implementation Cost
Maintenance Cost (over 10 years)
Service Fee (over 10 years)
TOTAL COST OF OPTIONAL FEATURE	$0	$0	$0	$0	$0	$0	$0

Notes:

1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.

2. UDOT may elect to include one or more optional features if the cost is not prohibitive.

3. The cost estimates provided by the Contractor for the optional features will not be included in the cost evaluation score.

4. The option to manage fleet and business accounts includes the capability to create and maintain accounts with large number of vehicles such as commercial, fleet, and rental cars.

5. The chat capability would provide Express Pass users an additional contact channel to communicate with the customer service center.

6. Customer promotions may include discounted or free transponders, account-based usage plans that provide customers with toll credits, and other similar programs.

7. The mobile app would allow customers to manage their accounts using an app on a smart phone or tablet, providing most common features and functionality as the desktop version.

8. This option would allow customers to view their trips on a map for reference. This includes trip origin, destination, and the traversed path.

9. The option to co-locate CSRs at the UDOT facility represents the incremental increase or decrease in total cost compared to having the CSRs located elsewhere in Utah or the U.S. throughout the contract period. This incremental cost will be reflected in the contract amount through an adjustment to the monthly service fee.

10. The Contractor must fill the green-colored cells only.

11. The Contractor is responsible for making sure that any and all formulas contained in the Cost Proposal Worksheet are accurate.

Loaded Labor Rates

UDOT Back Office System RFP

Cost Proposal Worksheet

Attachment E

Additional Loaded Hourly Labor Rates

	Contract Year
Staff Position	1	2	3	4	5	6	7	8	9	10
Customer Service Center Manager		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Customer Service Center Supervisor		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Customer Service Center Representative		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Software Development Manager		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Software Developer		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Business Analyst		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Network/System Administrator		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
Database Administrator		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00
		$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00

Notes:
1. The initial contract would be for 5 years with an option for additional 1-year extensions up to five years, for a total contract term of 10 years.
2. Escalation rate for years 2, 5, and 8 =	5.0%
3. The loaded hourly labor rates in this table will be used for scope changes to the agreement involving labor.
4. Extra rows are provided for the Contractor to enter additional positions and rates, if needed.
5. The loaded hourly labor rates shall be inclusive of burden/overhead and profit.
6. The Contractor must fill the green-colored cells only.
7. The Contractor is responsible for making sure that any and all formulas contained in the Cost Proposal Worksheet are accurate.

File details come from the government source that posted it. Updated Dec 11, 2025.