7-09. Attachment H - UDOT BOS RFP Acronyms and Definitions.pdf
PDF 787 KB Posted
- Solicitation number
- UDOT260065MP
- Issued by
- Utah
About this file
This file is an Acronyms and Definitions attachment from the Utah Department of Transportation (UDOT) for the I-15 Express Lanes Request for Proposals (RFP) regarding Toll Back Office System and Customer Service Center Support. The attachment serves as a reference document for the RFP and does not contain information regarding products, services, project scope, quantities, timelines, bidder meetings, award dates, or contract terms. Instead, it provides standardized definitions for 75 acronyms and abbreviations used throughout the RFP documentation to ensure consistent understanding among prospective bidders and UDOT personnel.
The acronyms and definitions encompass technical terminology related to toll collection systems, information technology infrastructure, financial and accounting standards, quality assurance and testing protocols, and security compliance requirements. Key terms include Electronic Toll Collection (ETC), Back Office System (BOS), Customer Service Center (CSC), Payment Card Industry Data Security Standard (PCI DSS), System and Organization Controls (SOC), and various testing methodologies such as Factory Acceptance Testing (FAT), Integration Acceptance Testing (IAT), and User Acceptance Testing (UAT). This reference document enables bidders to accurately interpret RFP requirements and technical specifications related to the toll collection and back office operations for the I-15 Express Lanes project.
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Utah Department of Transportation (UDOT)
I-15 Express Lanes
Attachment H - Acronyms and Definitions
December 4, 2025 Commented [SS1]: Remove before including the attachment in the RFP.
UDOT I-15 Express Lanes Attachment H – Acronyms and Definitions 1
1 Acronyms & Definitions Acronym Definition
ACH Automated Clearing House BAFO Best and Final Offer BOS Back Office System COB Close of Business CRM Customer Relationship Management CSC Customer Service Center CSR Customer Service Representative DPS Department of Public Safety DTS Department of Technology Services ETC Electronic Toll Collection ETL Extract, Transform, Load FAT Factory Acceptance Testing GAAP Generally Accepted Accounting Principles GANTT Generalized Activity Normalization Time Table GASB Governmental Accounting Standards Board GRAMA Government Records Access and Management Act GUI Graphical User Interface GVW Gross Vehicle Weight HOV High Occupancy Vehicle HOT High Occupancy Toll HTML HyperText Markup Language IAT Integration Acceptance Testing ICD Interface Control Document IEC International Electrotechnical Commission ISO International Organization for Standardization IVR Interactive Voice Response KPI Key Performance Indicator MT Mountain Time NDA Non-Disclosure Agreement NIST National Institute of Standards and Technology NTP Notice to Proceed PCI Payment Card Industry PCI DSS Payment Card Industry Data Security Standard PDF Portable Document Format PII Personally Identifiable Information PM Project Manager PO Purchase Order PTS PIN Transaction Security QSA Quality Security Assessor RFID Radio Frequency Identification RFP Request for Proposals SLA Service Level Agreement SME Subject Matter Expert
UDOT I-15 Express Lanes Attachment H – Acronyms and Definitions 2
Acronym Definition SMS Short Message Service SOC System and Organization Controls SOV Single Occupant Vehicle SOW Scope of Work SSA Statement on Standards for Attestation Engagements UAC Utah Administrative Code UAT User Acceptance Testing UCA Utah Code Annotated UDOT Utah Department of Transportation UHP Utah Highway Patrol UPS Uninterrupted Power Supply
File details come from the government source that posted it. Updated .